Hyatt Ziva Cancun

Hotel stuff ok

Waiting too long for dinner, and the food quality not good

A small bay where we could swim without waves - a rare place on the entire coast from Cancun to Playa del Carmen. Good food, comfortable rooms and efficient and kind staff.

A huge and very crowded and noisy complex (restaurants, beach and pool areas, etc). Late check out is very expensive - US$50 per hour

The "buffet" restaurant El Mercado was surprisingly amazing. Not like a traditional buffet - there were stations catering to all food types with "made to order" items as well. Breakfast, lunch and dinner were all great. Kids loved having the option to choose their own items! The nightly entertainment on the main staircase was also surprisingly good - both my kids (ages 6 & 4) loved it.

The candy store looks amazing but does not taste great (however, the kids didn't care/notice). Also, the service was *horrible*. We were lucky to get anyone's attention at the pool each day. Once we finally had someone wander by and we tipped, then we got better service. DEFINITELY tip big and right away if you want attentive waiters outside. We were disappointed you had to get your own food if you wanted to eat by the pool. The wait for the "food truck" was long so try to get there right when it opens or when the line dies down.