Pavoreal Beach Resort Tulum

Very pretty hotel. The room we had was right on the beach and was very bright and colorful. Hotel staff was pretty good. Great staff if you have teenagers and for keeping kids occupied. I also liked how safe it was. They really make sure they know where you're going and keep track of when you get back. Very secure. The food is pretty good. Breakfast and lunch were best.

Wasn't impressed that we had to pay to have Wifi in our room everyday. No ATM machine and they never had cash. The store (theirs only one) was never open at night. No room service. You had to eat in the dining hall for breakfast and lunch and dinner. Their entertainment (BRAVO Team) was way too loud when you were trying to relax and constantly asking you to participate in activities. Not great if you just want to relax. The music was extremely loud and not very chill during the day. There's one outside bar and I wasn't very impressed with the drinks. You can't eat on the beach either which was disappointing. Zero beach service. Towel person seemed to never be there. They have one masseuse for the entire Hotel and the place they give massages is right in line with where kids play and you can here the DJ playing loud music. So not the best set-up. They should have a private setting for massages. They also won't do them on the beach and I had 1 every day I was there. I think they should cut the entertainment team in half and hire people to get spa treatments (Manicure, Pedicures, Facials, Massages etc). Pool was also very cold. They should have one of the 3 heated.