Flight crew was not always respectful when addressing travelers. I understand having a bad day, but the individualized sass and snarky attitude was unprofessional.
Positiv: "The seats were very good. The crew was helpful and friendly."
Negativ: "We had a connection in Detroit. The flight from Seattle to Detroit arrived about 30 minutes late, and we barely made the connection. Apparently Delta had not told the Detroit-Boston flight to wait a few minutes for us. We did make the connection, but we arrived at the gate with no seat assignment (we had been bumped the day before from our original flight because of a mechanical problem) as the plane was loading. Had we missed the flight, we would have had to spend the night in Detroit and go to Boston the next day. Delta should have told the gate agent that we were coming."
Positiv: "Crew was wonderful"
Negativ: "This COVID to be over"
Positiv: "The crew was gracious, kind, and very accommodating. Lots of leg room and comfortable seat on the A321, “my flight” on the screen"
Negativ: "Video feed from the nose and underbelly of the plane in flight as an option on the screen"
Positiv: "The flight was safe and efficient."
Negativ: "The seats on the 787 Dreamliner proved to be uncomfortable AGAIN this trip. 2 years ago we flew the 787 overnight and the seats were the same. Hard cushions, tight seat pitch, and little room to move about."
Positiv: "Yes, the crew was helpful and patient. The food and drinks were good."
Negativ: "Clarity in the PA system could be better. Too much background noise."
Positiv: "The crew was okay. Could be better"
Negativ: "Variety of snacks and drinks"
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Positiv: "Toller Service"
Positiv: "Quick flight"
Negativ: "I wish there was a way to access the delta movies in small planes that don’t have seat back entertainment"
Positiv: "Everything was amazing"
Positiv: "Delta does an overall nice job."
Negativ: "Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh."
Positiv: "Empty seats direct into Indy."
Negativ: "Rough landing."
Positiv: "Crew had pleasant personalities.. not stoic annoyed faces"
Negativ: "People should wait their turn getting off the planes “Wait until the seat in front of you is empty,” says the elementary school teacher .."
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Positiv: "they let me drink the whole can of soda..."
Negativ: "turn lights on during service. be friendlier. allow to purchase seats anywhere BESIDES the middle seat. seriously?"
Positiv: "Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!"
Negativ: "Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!"
Negativ: "90 minutes on the taxiway is not what you want"
Negativ: "Food was ok...cramped space"
Positiv: "Entertainment choices were plentiful."
Negativ: "The flight attendants were borderline rude. No eye contact, no smile, not helpful when asking a question (overhead compartments were full in my section; I asked what I should do, response: „ I don’t know either“ and walked off. I went to find a spot further up the aisle..."
Positiv: "Left on time and arrived early!"
Negativ: "I was unable to upgrade my seat selection. Snack selections were limited regarding choices and variety."
Positiv: "Entertainment, crew, food"
Negativ: "The seats were a little tight for an international flight"
Positiv: "Great flight attendants and crew, 30 min early!!"
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Negativ: "Delta seats in Economy are smaller (narrower) compared to their competitors."
Positiv: "love that each seat now has a USB connection to charge your phone"
Negativ: "headphone jack to watch movies shorted in and out constantly"
Positiv: "Crew was kind and helpful. Snacks were great!"
Positiv: "Normal flight with every seat filled. I liked the icw.cream bar they served."
Negativ: "Small seats. Dirty air."
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Negativ: "Flight was cancelled"
Positiv: "Good friendly staff. Delta Studios is neat."
Negativ: "Small plane , last minute seat change, half hour delay"
Positiv: "I like that Delta is efficient and the service is consistent. I pick Delta because I know what I’m going to get . I like that I can choose the entertainment I want and that everything is at my fingertips including flight info, food and beverage options, etc. it’s relatively comfortable but it’s not near the level of Virgin America or JetBlue."
Negativ: "I’m not sure if it is due to LAX construction but it is chaotic at the airport. It is super confusing where you need to go, drop bags, etc. the weird part is Check in was in terminal 3 and gate at terminal 2. That is a long walk back and forth. There is probably a more efficient way of doing this. Besides that, they need to do a better job communicating that seats are changing and not Reggy before boarding. Though I can understand it can get crazy because people will panic but it’s not great heading up to enter in not knowing if you are sitting in window when you picked it for a reason. Otherwise, everything went smoothly."
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Negativ: "my flight from JFK to Cancun had entertainment (TV, movie screen, headphones, etc). This one did not. Was kinda disappointed."
Negativ: "No entertainment"
Positiv: "Left on time, no hassles at boarding. We were in premium economy and seating was comfortable for both of us, not-too-tall people. FA were quite friendly."
Negativ: "One bathroom wouldn't flush, which was a problem with limited facilities and a full flight."
Positiv: "very short flight, flight was comfortable"
Negativ: "Plane was small so carry on space was at a premium, but everything fit"
Positiv: "friendly staff check in was fast food was good"
Negativ: "as always not enough room in the seats"
Positiv: "Crew very cheerful and friendly"
Negativ: "Still don’t know why I’m always zone 3. Also, need to stop people in main cabin from putting seats back. Either everyone would need to be like dominoes or basically they are just getting rid of what little space there is."
Negativ: "Seats are hard. Sat in the exit row."
Positiv: "Overall good flight."
Positiv: "Nothing to complain about."
Positiv: "First flight"
Negativ: "Too packed"
Negativ: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Negativ: "We were delayed one hour leaving Salt Lake due to mechanical failure. Otherwise, everything was great"
They canceled our flights but they flew anyway.
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Positiv: "This Transavia Airlines is not good at all."
Negativ: "Many things cheaper does mean better."
Positiv: "Decent price for economy comfort seat, 4A."
Negativ: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Negativ: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Negativ: "Boarding was crazy. Could not everyone in the gate area."
Positiv: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Positiv: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Positiv: "economy plus seats were nice, great movie selection, especially international movies"
Negativ: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Nice staff and no delay"
Negativ: "Instead of crisps maybe a bit of cheese or crackers"
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Positiv: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Negativ: "the headrest is hard. Apart from that- all was fine"
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "Crew was ok."
Negativ: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Negativ: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Positiv: "quick/efficient boarding - good staff - good food - easy flight !"
Negativ: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Positiv: "The crew was amazing and the food was great."
Negativ: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Negativ: "alles gut"
Positiv: "Crew were great, food, entertainment, seat and everything else was great as well."
Negativ: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Positiv: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Positiv: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Negativ: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Negativ: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Positiv: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Negativ: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Negativ: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Positiv: "Shirt flight but well catered, boarding was efficient and quick."
Negativ: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Positiv: "Flying with KLM is a pleasure"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "The boarding was easy and you didn't have to wait inline for that long"
Negativ: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Positiv: "The attendants took great care of us. Super smooth flight."
Positiv: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Negativ: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Positiv: "Cabin crew were very professional."
Negativ: "Aircraft returned to gate due to fault and was delayed for 45 min."
Negativ: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Positiv: "Clean plane , good crew ,"
Negativ: "they didn't load my baggage from flight 1 to 2"
Negativ: "Short and sweet"
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Nur süße Snacks, nichts salziges"
Positiv: "Freundlichkeit des Personals"
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Positiv: "Crew memebers"
Positiv: "The crew was excellent and surprisingly the seats were comfortable."
Negativ: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Positiv: "Amazing crew and on time flight"
Negativ: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."
Positiv: "Nothing !! Such a bullshit flight ever !!!"
Negativ: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Positiv: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Negativ: "Seats were not comfortable, even in Comfort + seating isle."
Positiv: "Air. France usual"
Negativ: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Negativ: "Sehr laut! Eng gestuhlt"
Positiv: "Tight seat, was moved out of exit row because of my age"
Negativ: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Positiv: "Crew was awesome!!"
Negativ: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Negativ: "Boarding at CDG was awfully slow"
Positiv: "Air France has the best crews! They really go the extra mile."
Negativ: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
Positiv: "Everything! It was a wonderful experience."
Positiv: "Crew was very nice and the food was excellent"
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Positiv: "Over all pretty good for price."
Positiv: "No extra charge for simple refreshments."
Positiv: "Cheap ticket"
Negativ: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "Very quiet"
Negativ: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Negativ: "My luggage was lost in Paris. Now I need to wait still."
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Negativ: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Positiv: "Comfortable, hospitality and wonderful service"
Positiv: "Absolutely everything perfect."
Negativ: "Through my own fault I ordered a different seat instead of window seat. :)"
Negativ: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Positiv: "The crew was very friendly and professional. The food very good"
Negativ: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Positiv: "The crew were nice."
Negativ: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Negativ: "Screen broke half way through flight. Food was poor"
Positiv: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"
Positiv: "Während des Nachtflugs war es ziemlich kalt in der Kabine. Aber es gab eine Decke und ein Kissen. Das war gut! Leider wenig Deutsche Inhalte auf den Entertainment Bildschirmen am Vordersitz. Sonst alles super!"
Positiv: "Das Flugpersonal, alle nette französische Damen, mit viel Charm und Erfahrung, könnten uns überzeugen, Air France hat das gewisse etwas!"
Negativ: "Fast eine Stunde Verspätung..."
The flight was on time. I missed some food, at least a snack I only got a cup of orange juice.
Negativ: "15 Minuten Verspätung"
Positiv: "Affordable prices"
Negativ: "Boarding process very desorginized"
Negativ: "Plane was delayed for an hour, Mexico city federal police was there and some other teams to ask quest about if someone had approached us to hide something or if they touched us without our permission...it's was weird but this delayed the whole trip."
Negativ: "Flight was delayed 1he from Guatemala and flight from Mexico was canceled."
Positiv: "Love the crew. Full meals. And early arrival!"
Positiv: "great service"
Negativ: "the food"
Positiv: "Crew on board is nice, price is good"
Negativ: "A lot can be improved, the food is bad, counter personal in NY is not empathic at all. I prefer not to pay for that food and bring mine. Your seats should be declared torture instruments"
Positiv: "Seevice and food were outstanding"
Negativ: "The selection of both movies and series was a bit poor. Nothing interesting to watch"
Positiv: "In time"
Negativ: "Seats are horrible, not ergonomic at all"
Negativ: "Ich habe eine minute zu spaet gekommen und die Flug war schon zu. Keine flexibilitat fuer ein Frequent Travel, den remote bus hat gerade den Passagieren nach Flug. Keine angebot zu mir bringen mit andere bus oder fahrzeug."
Negativ: "No enough room. No snacks."
Negativ: "The flight was delayed over an hour"
Positiv: "Almost everything was perfect!"
Negativ: "The flight attendants offered an OK service to me, I don’t give them 5 stars only because I noticed they were unfriendly and a bit rude to other passengers."
Positiv: "On time, fast boarding"
Negativ: "Too much airport security"
Positiv: "Very organized and on time"
Negativ: "The personal in the frond desk in Mexico City it is very incompetent I think this guys need more trainee and need to have more respect for the customers. because if this guys thing the customers pay his salaries and no be to arrogant whit the customers."
Negativ: "Did not like the airline never flyinging Aeromexico again"
Positiv: "I like the staff, the seats, the entertainment"
Positiv: "The fly was good."
Negativ: "The experiente to arrive at Mexico City airport is always the worst one. The airplane takes much time to arrive at the finger, the lines are too big, the luggages takes much time to arrive..."
Positiv: "Food, entertainment, comfort,"
Negativ: "Crew was really RUDE"
Positiv: "Alles in allem ein sehr angenehmer Flug in einem modernen Flugzeug mit einer großen Auswahl an Bordunterhaltung. Pünktlich und freundlich. Auch alkoholische Getränke inkludiert (was in Amerika schon lange nicht mehr Standard ist)."
Negativ: "Das Essen war nur mäßig."
Positiv: "All members of the staff were very helpful and kind"
Negativ: "The ability to reserve emergency exit seats because I am large."
Negativ: "They stole about $3500 dollars from my suitcases. I called Aeromexico, but I can’t get no were. I will also not be using Kayak, until the drop Aeromexico"
Positiv: "When coming to Mexico City we had to go they customs, even though it was a connection flight. We received a little paper from the immigration officer and I did not realize it’s importance. I lost it and could not board to São Paulo because if that"
Positiv: "Everything else was good"
Positiv: "huatulco airport is small and easy to navigate. only needed to arrive 50 mins before departure even with luggage. the flight was comfortable and less than an hour with a complimentary drink (soft drinks, coffee/tea, alcohol)."
Positiv: "The flight was on time,and the crew was very helpful"
Positiv: "Aeromexico’s staff went above and beyond to provide a world class experience. I highly recommend giving Aeromexico your business. Five stars all the way!"
Negativ: "I loved the First Class upgrade for being a frequent flyer."
Negativ: "Your bad service I’d appreciate That you have had sent an e-mail to remind me of the web check in. I was used to that and i made a mistake as I read that the flight was departing at 3:40 pm from Bogota and I missed the flight. It was a no show and I had to pay 845 dollars and you dont care. You will receive all the money and I have to loose it all. How can I send a complain?"
Positiv: "Efficient and friendly service."
Positiv: "The crew kept us informed and the flight attendants were nice awesome plane!"
Positiv: "Crew on board was very nice. Crew on land was horrible."
Negativ: "Food is terrible. Lines in Argentina and Mexico City are insane. I will avoid Aeromexico in the future as it was not worth it The planes were old. People on board nice. But the land crew was very rude. They changed our seats at the last minute, even after booking this trip months ago and paying extra for the seats we wanted. so we did not travel together from Mexico City to chicago and they were blaming it on a change of aircraft which was a 777 identical to the original one."
Positiv: "Crew was very friendly.. food was really good."
Negativ: "Older plane no monitor in the head rest and uncomfortable seats."
Positiv: "Die Flugbegleiter waren aufmerksam und freundlich."
Negativ: "Leider war das Essen sehr schlecht, zudem waren die Fenster nicht steuerbar."
Positiv: "Das Personal war sehe aufmerksam und freundlich."
Negativ: "Das Hähnchen sah sehr eklig aus, die Pasta war fad."
Positiv: "Das Personal war nett und aufmerksam und hat immer geschaut, ob ich noch etwas möchte. Es gab Kekse als Snack."
Negativ: "Leider war das Frühstück nicht wirklich angemessen für die Business Class. Geschmacklich war es nichts. Es ist, wenn man den Platz verlassen will, sehr eng in der Business Class, der Sitz an sich ist gut."
Positiv: "The seats were nice, the plane had tv's, and it looked high end for an economy ticket"
Negativ: "Delayed made me lose my connection."
Positiv: "Once on the flight people were great. It was not their fault the people at the counter were awful."
Negativ: "When trying to check into my flight (which I had selected my seat in advance) i was told that there were no more seats on my flight and could not check in. I had to stand in line to speak to someone who reassigned me to a middle seat on an emergency exit with no recline. Fine, whatever. Then I am told that all my carry on things have to be 10k or less COMBINED. Not something I have ever experienced. Was told mixed things about this "new rule" and then paid $25 to have my carry on checked."
Negativ: "Online checkin not available. It should be. Gate should be announced earlier"
Negativ: "Death in the family and no one would help me get back home"
Negativ: "I must to payfor my equipaje"
Positiv: "Great on time no delays"
Negativ: "A lot of time waiting for flight."
Positiv: "On time and smooth boarding"
No snacks given while waiting for food after 3 hour delay and traveling all day. We had business class Everything else was good
For an international flight back to the US. I think it went perfect, arrived on time, had a meal after take off and before arrival. Thank you.
Negativ: "Hire better competent people"
Positiv: "Sehr positiv dass man der Person neben mir einen freien Platz anbot und wir dadurch mehr Platz hatten. Sitzplatz hatte ausreichend Platz und das Unterhaltungsprogramm war sehr gut."
Negativ: "Frühstück hätte besser sein können"
Positiv: "Well, I received an upgrade because of overcrowding, so I was thrilled! The seats were extremely comfortable."
Negativ: "Border process was quite hectic. The line up area was too far from the gate agent and there were lots of people in-between."
Positiv: "Everything was great"
Negativ: "Nice trip"
Negativ: "Crew was rude. The premium plus cabin was not worth the extra cost. No real change in service just a little more room."
Negativ: "More food for the second meal. Some deserts would be nice."
Positiv: "The seats were very comfortable"
Negativ: "The crew were not very organized or friendly. The food was very mediocre"
Positiv: "787 is a nice plane. I also like getting miles since I accumulate most miles with United. Not much else to boast about."
Negativ: "The outbound plane from Newark to Frankfurt was late by 1.5 hr because United could not figure out how to bring the plane (that was sitting in the middle of the airfield to the gate and then they realized that they need get catering supplies to feed the passengers and we were waiting for that too. The inbound flight from Frankfurt to Newark was late by 1.45 hours since they were fixing a computer problem on board. The flight was totally over air-conditioned and when I asked to bring an extra blanket for me the flight attendant started lecturing me that I was wearing shorts and a polo shirt (in the 86F heat at FRA and EWR it was ok!) and that she had no blankets. The second flight attendant who for some reason came 2 miins after the first one apologized for the attitude of his female colleague and immediately brought me an extra blanket."
Positiv: "Plenty of food and snacks, but the food was just ok."
Negativ: "Took about 45 minutes after the doors were closed to finally take off. Busy runway I guess."
Negativ: "Seats very uncomfortable Planes tatty Toilets very dirty"
Negativ: "bei einem 45 min Flug kann man nicht viel anders machen"
Positiv: "eingentlich war gar nichts wirklich gut. sondern max mässig"
Negativ: "Es gibt 2x auf einem über 11 Stunden non-stop Flug was zum essen:Nach dem Start und einmal 1,5 Stunden vor der Landung. 9 Std. nichts. Wenn dann eine Stewardess helfen will mit einem kleinen Snack aber von einem Kollegin gebremst wird, dann finde ich das unverschämt!! "Wir machen keine Ausnahmen!""
Positiv: "Personal freundlich und in dem Fall war der Punkt 20 Minuten überpünktlich"
Negativ: "Wie üblich auf diesen kurzen Flügen keine Bordunterhaltung. Relativ wenig Sitzabstand wie sonst aber auch üblich (bei knappe 1,90m) wenn kein spezieller Sitz mehr frei ist."
Negativ: "Entertainment system broken. Ground personnel obviously not informed by crew. I have the impression everybody at UA has stopped caring."
Positiv: "The food was remarkably good for a US airline. The wine was good as well. I found enough video material to entertain me throughout the long flight, although I would have liked a decent classical music program."
Negativ: "I had to ask for a pillow and when I did not take the blanket becaue it was comfortable I had made a mistake. It was VERY chilly in the last third of the flight and there was no way to locate personnel, or even a call button in the darkened plane to ask for one.Finally I climbed up on my seat (short people cannot reach the overhead bins on this plane) to get my coat out of the overhead bin and passed the last hours bundled up in that. While water was passed out frequently, collecting cups and bottles, not to mention the remnants of the snack or meals was not high on the priority list and eventually we were sitting in a trash pile. Bravo for having luggage available as soon as we got through customs!"
Negativ: "Real pain trying to switch planes in Frankfurt. Kept being sent to different areas of Airport. Lufthansa employee's didn't know where we were to go. Would have been nice to have been escorted to where we had to go."
Positiv: "The bathroom sign that shows if it is busy without going there"
Negativ: "2 hr layover-got off plane and walked to new terminal-went through carry on bag and person security scans and checks. At the gate 30 mins before flight, boarding started. Directed to go to 1of3 stand up desks located in the open away from the gate and boarding lines. Desks were attended by one United employee each. All 3 of us;wife, husband, child passports, boarding passes were checked, and then we were told to get in line to board the plane. About one minute after getting in line, wife name was called over the boarding desk loud speaker to see the boarding desk attendant. At the boarding desk, the boarding desk attendant instructed wife to go back to one of the open area desks to have documents checked again. The attendant then instructed wife that her and her bag would need to go through a secondary search before wife would be alloyed to board the plane. Wife was then accompanied by open area desk attendant and walked down terminal 8 gates to private type room where personnel quickly checked contents of single carry on bag focusing on phone and computer. Wife then directed to go ahead and go back to gate to board plane. Wife quickly walked to gate and met husband and child to present passports and boarding passes. At this time the wife and child began being verbally rushed by a male united employee to hurry up down the pedway, and told the plane needed to leave so hurry up. Needless so say wife, husband and child were the few last guests to be seated. Well, when trying to get seated, all the overhead space had been taken in the area around the assigned seats. When husband briefly described the secondary search situation and thus the current predicament with no space in the overhead for carry on, the attendant asked husband to follow attendant to front of plane with your bag in order to stow there. After speaking with some other attendants, space was made available in an overhead compartment near wife, husband and child seat. ***Please be aware when flying united.... While waiting in the boarding line after multiple security checks where you and your carryon have been scanned and more than one document check has been done, you may to be asked to take a walk to go through yet another bag check, and then be rushed to board a plane that needs to leave, and then find no room for your carry on, and then be asked to put your carry on in a remote location and deal with getting to it and back to your seat for the next 11 hrs if you want to access the contents of your carry on."
Positiv: "Leider verspätet"
Positiv: "They got us to destination almost on time."
Negativ: "The seats on this 777 are inconvenient, the food was plain horrible, and the crew didn't care about anything. This is a third world airline experience."
Negativ: "I didn't like that I couldn't select our seats ahead of time because this flight was a code share with United. Also, the United gate agents gave me the impression they didn't know what they were doing or what was going on. There was a security check and one agent checked our passports and then sent us to another who said we didn't need to go to her, but to the counter. At the counter, the agent said she didn't need us there. When I asked questions, she didn't answer my questions, but instead answered questions that I hadn't asked. For example, I asked to check our seat assignments to make sure that we were together, and the first response was that the flight was oversold but they were trying to keep families together. Not what I asked, and immediately caused me to worry that our family would not be seated together. I had to persist several times to get the gate agent to verify that we were assigned seats together, which had been the case all along. Why the needless confusion and anxiety? I don't think she did a good job of listening to me."
Positiv: "The flight attendants were very friendly and the food was excellent. I was provided with plenty of snacks and drinks and I felt like I never went without!"
Negativ: "I could’ve used more direction once we landed on where to go and what to do."
Negativ: "To whom it may concern I had booked flight from Casablanca to Chicago via Frankfurt , on May 6th , by Lufthansa, two hours before the flight , at the counter in CMN , they notified me , that the flight , is over booked , and I can’t catch this flight , and they offered me different difficult options, , till the flight boarded , they offered me one of the most inconvenient flights , and reward me some amount , in this case : I missed my flight which accordingly , lose my appointment , and lose my business. I frustrated with this decision at late hours . I asked full consideration of all the difficulty situation and the turbles they put me ."
Negativ: "Poor service, cramped seats, screens small. Lufthansa does really well. This was a United flight and the difference was huge. United has no idea about service. Plus they changed our last leg without informing us that it was an hour and a half later. Then it was delayed. We left SF airport the time we were meant to be landing in SLC. That is a lot of extra time after a 11 hour flight. We were exhausted and not able to get home and sleep."
Negativ: "Entertainment während des Fluges nur gegen Aufpreis mittels Kreditkartenzahlung möglich"
Negativ: "- knapp unter 6 Std Flugzeit und nur ein Mini-sackerl bretzen zum Essen - für jedes Gepäckstück wird kassiert"
Positiv: "Flug hat Minimumkriterien erfuellt. Puenklichkeit und Sicherheit. Getraenke wurden offeriert."
Negativ: "Ich bin klein und fand es beengend. Das überraschendste war aber das komplett fehlende Unterhaltungsprogramm. Nicht mal ein gemeinschaftlicher Monitor. Dies bei einem 4h Flug. Info über vorhandene Service( entertainment und food ) im Flug wäre wünschenswert."
Negativ: "It did not register my touch very well. It was hard to navigate through the movies as the scroll interface didn't work smoothly. The whole system needs to be updated, including the hardware."
Positiv: "Good Movie Selection, food was descent, no screaming children,"
Negativ: "Layover in Frankfurt too long; Unable to sleep on flight, nearby windows were open creating too much light, seating a bit too close to relax."
Positiv: "Business Class entsprach voll den Erwartungen, nur das erste Mal war der Flug rückwärts"
Positiv: "Prinzipiell ok aber nicht First Class Standard, wie gebucht"
Positiv: "The food was really good and the service was good."
Negativ: "The TVs didn't work. The one in my seat did not work so I used the adjacent seat's TV. It shut down on me mid movie several times and I would have to wait for it to reboot. It was extremely irritating and I couldn't even finish one of my movies because it kept shutting down."
Positiv: "Flights on time"
Negativ: "Luggage arrived 2 hours late on separate flight"
Positiv: "Siehe Bewertung in den Kategorien. Essen ok, Boarding entspannt und ein guter Flug für den Preis (sehr günstig)"
Negativ: "Nicht sehr viel Platz, zu wenige Getränke über den Flugzeitraum, Personal nur mäßig freundlich, kein Boardentertainment am Platz nur über zentrale Lautsprecher aller 4-5 Reihen (Flug durchgeführt von United)"
Positiv: "Flight was on time and boarding was smooth."
Negativ: "The crew weren’t as welcoming. No leg room at all."
Positiv: "Guter Komfort und gute Beinfreiheit zu den Vordersitzen so dass man auch nach einem Langstreckenflug von München nach San Francisco entspannt ankommt."
Negativ: "After waiting almost an hour at the Luthansa check in line, I was told that I had to check in under the United counter -- even though the ticket was sold by Lufthansa. The documentation sent with the ticket needs to make this clearer so that such a frustrating experience is not repeated."
Positiv: "Crew were nice and responsive."
Negativ: "It was hot in the cabin. I asked for temp to be turned down and it was. It got hot again. So uncomfortably hot. Wi-fi didn't work so no movies or shows on personal electronics. The food and wine on this flight was about the worst I've ever experienced. Lufthansa flight over to Frankfort (operated by Lufthansa) was great. I wish Lufthansa would drop United. United service is totally going down hill in so many ways. Totally disappointed."
Positiv: "the dinner main dish was good."
Negativ: "breakfast dish was bad- Cold, hard bread with cold cut meat and cheese. also the entertainment was bad. the main tv screen played switched to french dubbed movies at a point so couldnt watch that anymore. Also the person movies were not working on my device either and the internet connection was extremely slow."
Positiv: "Landing in Dulles"
Negativ: "Poor boarding - had to walk steps with luggage, board a bus and wait for 10 mins in hot weather, then had to walk steps to plane with luggage. Plane - no place for cabin baggage and people had stuffed inefficiently their bags; crew did not seem to care Crew - did not care, pointing fingers at people like they do not know English, no sense of pride or commitment in their job; they might as well thrown food at us Food - bad, lucky we were hungry Entertainment screen - not working well Flight was smooth I do not know why Lufthansa partners with United Airlines."
Negativ: "... und alles kostet extra: Bordunterhaltung, Essen, Bier."
Negativ: "Bad boarding procedure in FRA, garbage not picked up by crew, entertainment not accessible due to Wifi bandwidth issues, planes from 1980... its United - fly the cheapest skies..."
Positiv: "Did not get into flight"
Negativ: "Did not get into flight"