|Ankunft in||New York Newark|
|Fluggesellschaften||SAS, British Airways, Delta, KLM, Lufthansa|
Negativ: I intensely disliked the 3 hour delay in Copenhagen!!! And that SAS offered the passengers in transit a meal voucher of only 50 danish Kronas, which was just enough to buy a tall Starbucks coffee drink but not enough to eat anything at the airport!
Positiv: entertainment in the back of the front seat with great choice of movies
Negativ: I would have liked to have had the chance to purchase a better seat. When I asked about it at check-in the plane was full. So I was squeezed in the middle section which made it quite uncomfortable, especially if you have to get up more frequently as an older person, but your neighbor is asleep. A notification about the possibilities for seat purchases would have been great!
Negativ: The food offering
Positiv: Boarding was easy. The flight was smooth. It was a short flight (1.5 hours) so there was no food, but coffee, tea, water and juice was served.
Positiv: The crew were fine and the boarding was efficient.
Negativ: The TVs were really old - my husband’s broke and mine couldn’t actually play movies due to it not registering fingerprints. The pocket in front of me was also ripped open spilling those annoying in flights magazines and the airplane smelled like the lavatory which was 6 rows up... just broken down and not well maintained. It was only a 9.5 hour flight but I expected better from SAS.
Positiv: Guze Sitze, nette Crew, gute Ansagen vom Co-Piloten
Negativ: Kaffee könnte kostenlos sein.
Negativ: Boarding was messy
Positiv: Seamless boarding and seat upgrade to economy premium.
Positiv: The crew was attentive and professional
Positiv: arrived a bit early
Positiv: The inflight entertainment options were great!
Positiv: The free upgrade
Positiv: Can’t do anything about bad weather-we got through despite a weather delay. Crew was terrific.
Positiv: Overall KLM experience is good
Negativ: Food quality was mediocre for a business class flight.
Positiv: Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short.
Negativ: Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret.
Negativ: This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities.
Positiv: One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline
Negativ: If I knew how to recline my seat earlier. I did try several times
Negativ: Flight cancelled
Positiv: Seat was comfortable and cool.
Negativ: Everything else
Positiv: Great amount of legroom, snack given even though < 1hr flight
Negativ: Delayed flight caused me to miss connection.
Positiv: Very friendly crew, great seats in economy with lots of legroom.
Negativ: They lost my luggage during the tranfer in Frankfurt. They did return it however within 24 hours.
Negativ: Dozens of high school students screaming and climbing onto seats, crew did not intervene.
Positiv: Helpful and kind crew
Negativ: I wish there was WiFi
Negativ: Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child.
Positiv: The flight crew was so friendly and the food was really good.
Negativ: The plane was very hot
Positiv: The crew were polite and very helpful. The service was also good.
Negativ: The leg room in Economy is awful and my seat was very uncomfortable 44C I have long legs and when seats are reclined they encroach on the persons comfort behind. On such a long Haul flight from Perthto Sydney and then onto Singapore and London. Comfort should be a whole lot better. Boarding needs im
Negativ: Club World is a super dated product. The tech is old and you are uncomfortably close to your neighbors. Also even when you buy a business class ticket British Airways makes you pay to reserve a seat in advance if you don’t have status with them. That feels over the top for a premium customer.
Positiv: Very comfy business class. Had a very good sleep.
Negativ: When queuing for boarding, some other classes queued on the the same line which made the queue very long. However there was no staff checking.
Positiv: Warm welcome, on time and comfortable
Negativ: Should have the seat assignments opened in advance for international passengers, especially who paid for business class.
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