Friendly staff. Could improve on the leg room.
There is not much good to say. Boarding process is time consuming, food should improve a lot and entertainment choices are limited and outdated.
serving food w.ith heavy air tubulance is not advisable especially with hot drinks. Late serving may irritate some passengers but food can wait and safety of the crew is more important..
The crew was very courteous and helpful, great experience!
Well, I didn’t like much. The staff didn’t have any beverages except for coffee and water and they never came by. The food just sucked. There was no entertainment at all.
Positiv: "Sehr attraktive und freundliche Crew. Ist nicht ohne Grund die weltbeste Airline. Würde am liebsten nur noch mit denen fliegen."
Negativ: "Nichts, schneller fliegen können die leider auch nicht."
Positiv: "The service was outstanding! All of the flight attendants were amazing!"
Positiv: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."
Positiv: "Es war alles zur vollen Zufriedenheit"
Positiv: "Service, Verpflegung, Sitze"
Negativ: "Das Entertainmentangebot könnte mehr Deutschsprachige Filme beinhalten"
Positiv: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Positiv: "Sehr nette Crew, kam immer wieder vorbei (Eco) und bot Getränke, Früchte und Chips oder mini Sandwiches an! Top!"
Negativ: "ich hatte nichts zu bemängeln einfach nur Top!"
Positiv: "I have bought air ticket a few months in advance. I have paid a lot after changing the flight schedule."
Negativ: "I will not buy the air ticket from cheap ticket any more."
Negativ: "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
Positiv: "Boarding. Timely departure"
Negativ: "Entertainment selection."
Positiv: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Positiv: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Negativ: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Negativ: "The toilets were a little unsanitary."
Positiv: "Very comfortable. best airline I flew on overall and was first time ."
Negativ: "Charges for extra bag was steep- $150. Location at LAX airport is far. While nice to have many options for meal but did not low-carb so I only ate half my food"
Positiv: "- sehr bemühte und aufmerksame Crew, auch in der Economy - hervorragender Sitzabstand in der Eco - Flugzeug von SQ wie üblich nicht überbucht, daher einige freie Sitze - 2x warmes Essen in der Eco - fortlaufend aktives Getränkeangebot"
Negativ: "- auch auf diesem Flug schreiendes Baby, dass den Nachtflug fast zur Hölle macht - selbst in der Business-Class konnten die Passagiere nur dann Schlaf finden, wenn sie die active noise canceling Kopfhörer aufsetzen (wer damit schlafen kann)"
Positiv: "all of SQ"
Positiv: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Negativ: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."
Negativ: "Essen könnte besser sein"
Negativ: "Essen könnte besser sein"
Positiv: "In flight entertainment systems"
Negativ: "I had beef with mashed potatoes but I found the beef was quite tough."
Positiv: "Der Flug ist 4 Stunden später gestartet."
Negativ: "Wir haben dafür etwas zu Essen bekommen."
Positiv: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
Negativ: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."
Positiv: "A380 ist ein tolles Flugzeug"
Positiv: "Ease of check in, very quick."
Negativ: "Older plane, entertainment system incredibly slow, plane needs tidying up, starting to look its age."
Positiv: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Positiv: "I like everything about Singapore airline service."
Positiv: "Great set up with two seats, window and aisle"
Negativ: "Seats in economic class are not too contraint in space, food was good and entertainment system quite nice with large si play screen and large movie selection"
Positiv: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Negativ: "It was a 17 hour flight, but they made it bearable."
Positiv: "Seats, crew"
Negativ: "Nothing else other than above"
Positiv: "Liked the service"
Negativ: "Nothing special."
Negativ: "Essen könnte besser sein"
Positiv: "Gutes Team"
Negativ: "Die Besatzung war schlecht gelaunt und hat bei Gentränkebestellung dies mehrmalls vergessen."
Positiv: "Natalie is a friendly cheery diligent flight attendant who needs special mention. (Sigapore to Brusane fight 6.1.18)"
Positiv: "Service, food, in-flight entertainment"
Negativ: "What happened to amenity bags in Business class? Slippers and socks were at the seat and toothbrush kits were in the bathrooms and we're always re-filled."
Positiv: "Service, friendliness of stewards and stewardesses, great menus, they go the extra mile to make you happy--- no request was a burden for them. We were in Business Class and it was full- but Service and professionalism was top-notch!"
Negativ: "Only one small issue--- why were bottles of water not already handed out and placed in the drink holders before boarding in Business. Many of us had to ask for it and they were readily given out but you had to ask or you didn't get one."
Negativ: "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
Positiv: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
Positiv: "My wife and I flew from Los Angeles to Seoul. The entire experience was incredible. From check in to disembarking, we were well taken care of. Gracious service and complimentary drinks throughout the flight with a full spectrum entertainment system!"
Positiv: "Singapore Airlines hat mich ohne Probleme nach New York geflogen und ich wurde nicht bedroht, verwirrt und verarscht und blöd angemacht!!!"
Negativ: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"
Essen war nicht so doll, das Sandwich zum Frühstück war schon fast eklig. Service war gut und man hat uns mit unser 1 jährigen Tochter auch umgesetzt, wo 3 Sitze nebeneinander frei waren
Boarding für business class war etwas chaotisch. Flugbetreuung war sehr gut. DB als Zubringer war eine Katastrophe.
The flight was half an hour late, as happens these days always in Europe. Otherwise, fine. Friendly crew.
Ich hatte eigentlich das Niveau eines Linienflugs erwartet. Bekommen habe ich aber Billigflieger- Niveau. Das man für die Bordverpflegung zahlen muss, ist schon schräg. Das Stille Wasser und die 20g Schokoladentafel kann sich Lufthansa dann auch noch sparen, um den Gewinn richtig zu maximieren😡. Da kann man auch gleich mit Ryanair, easyJet oder sonst einem Billigflieger reisen.
Gepäck kam leider nicht an und wir wurden erts nach langem warten informiert. Swissport team hat aber einen fantastischen Job gemacht und unsere Lost&Found Formulare mit uns ausgefüllt.
Connecting flights are delayed and there was no proper care
Exzellenter, professioneller Service.
Frankfurt - Paris ist der Business Class lohnt sich nicht - es gibt kaum einen Unterschied!
I'm not really sure what the difference is between Economy and Premium Economy on these long-haul flights, especially when the plan isn't very full and people in Economy can lie down across an entire row. The seats in Premium Economy are a bit bigger, but you can't recline or lie down and I'm pretty sure we get the same food options as regular economy. You get a little goodie bag that you don't really need. Also, there is really no point upgrading to business class on the short flights with Lufthansa. The seat size is the same as the rest of the plane. So, you're paying $50 or so for a pretty small snack/meal and a curtain between you.
Negativ: "Bereitstellung von Einreiseformulare Mexiko (Nutung der Flugzeit für das Ausfüllen)"
Positiv: "Die Crew war nett. Der Sitz war bequem."
Positiv: "nicht angetreten"
Negativ: "verfallen lassen - nach Köln war es billiger als nach FRA"
Negativ: "Hygieneplan scheint nicht vorhanden zu sein. Boarding ohne Abstand und aussteigen unter chaotischen Zuständen. Reihen werden zum Ausstieg aufgerufen, obwohl der Gang noch völlig blockiert ist mit anderen Passagieren. Anti Covid-19-Maßnahmen scheinen hier noch ein Fremdwort zu sein. Sehr enttäuschend und beängstigend. Andere Airlines (Swiss) sorgen für ein besseres Sicherheitsgefühl."
Positiv: "Honestly, it was probably the best trans-Atlantic flight I have ever made. Clean, comfortable craft. Polite and attentive crew."
Negativ: "Nothing comes to mind. Keep up the good work."
Positiv: "Salmon dinner was the best dish Lufthansa ever served"
Negativ: "Flight attendants disappeared after serving dinner. They didn't come around once between dinner and breakfast. This was the worst LH crew ever."
Negativ: "Verspätetes Boarding früher ansagen."
Positiv: "Nothing in particular stands out about our flight. We've flown many airlines, Aeroflot, British Air, Delta, Iceland Air and KLM recently. Lufthansa was right in there with the middlet of the pack, with the exception of Iceland Air, which would be at the bottom, but they make no pretenses. The seats, even in the basic economy, which we had,reclined and were comfortable; good legroom. Food and drink offerings were standard. Amounts were small, but everything was the right temperature. Restrooms were clean and well equipped. Movie offerings, not many newer releases. Nothing like Sky news, so you couldn't check weather or current events. Crew was courteous and attentive,"
Negativ: "Boarding at Frankfort left much to be desired. First off, the equipment was not ready; we waited 45 min. to board after we got to the gate (early) and due to turbulence over the Atlantic, the pilots could not make up the time. We are senior citizens. We, along with about 25 others in our category, responded to the call for us to get in line to board, stand for 30 min. The gate personnel did not provide any information that boarding was NOT imminent at that point, so you had to stand up to keep your place. Finally, once the boarding for people needing assistance began, we got to choose between using 2 flights of stairs (a faster way to get into the plane) or an elevator to board the plane. (Hello! We have trouble with things like stairs; don't you know that?) The elevator accommodated one wheelchair and 2 or 3 people at a time. More waiting in the jetway to get down to the plane! The whole boarding process took 90 min. from the time we stood up to the time they closed the doors. Bad grades for the the cleaning crew making us wait so long, for the gate personnel for keeping us in the dark and the disorganized process boarding. Nobody cared about our discomfort, not what we would have expected from LH. Consequently, we've revised our opinion of Luthansa. Maybe next time we'll take BA."
Positiv: "A350 war sehr angenehm. Besseres Entertainment System als im A380 und relativ leise in der Kabine."
Negativ: "Das Essen war ok aber mehr auch nicht. Hier gibt es noch Lift nach oben."
Positiv: "Booked a flight to Italy in economy section and was worried that it would be a difficult and uncomfortable flight. However it exceeded my expectations and never felt that I was in the economy section. They provided excellent service and made sure you were comfortable and attended to. Would recommend"
Positiv: "Kind and attentive crew, surprisingly comfortable seats with more legroom than I expected, even in basic economy, a ton of overhead storage."
Negativ: "2 Stunden Wartezeit an der Passkontrolle"
Positiv: "Alles prima Sehr guter aufmerksamer Service"
Positiv: "The crew were very friendly"
Negativ: "The plane was was much too hot. It did not reach a comfortable temperature for my wife, who runs cold, for at least 4 hours."
Positiv: "Nice to have more legroom, crew was egficient and accomodating, they treated a sick passanger in the row in front of me with great empathy and professionalism."
Positiv: "Grundsätzlich guter Lufthansa Standard"
Negativ: "KEIN WiFi... wir haben 2019, richtig?"
Positiv: "Gute Verpflegung und Betreuung während des Fluges (Getränke)"
Negativ: "Kabinenpersonal hat sich ständig laut privat unterhalten (mein Sitz war direkt vor dem Service-Bereich...)"
Negativ: "Der Flug hätte nicht storniert werden sollen."
Positiv: "Crew war sehr aufmerksam"
Positiv: "Sonst ok"
Negativ: "15 min Verspätung"
Positiv: "Crew tried its best to fulfill the needs of the passengers. Flight was overbooked."
Negativ: "No space at all for all the luggage."
Positiv: "Alles war sehr gut. Besatzung war sehr freundlich und der Flug verlief komplett problemlos und pünktlich."
Negativ: "Natürlich war nicht viel Verpflegung an Bord, aber für einen Kurzstreckenflug und zu diesem Preis ist das auch absolut in Ordnung."
Positiv: "Es war nett"
Negativ: "Das Essen war nicht gut"
Negativ: "Flieger startete zu spät und kam mit noch mehr Verspätung in Frankfurt an. dort wurde keine Treppe ans Flugzeug geschoben. Dann mussten alle in den Bus steigen. Viele versäumte Anschlussflüge, Menscheb sehr unglücklich. System Versagen von Lufthansa und Fraport zusammen"
Positiv: "Not a long flight, overhead lockers had space although I wasn't helped to find somewhere. Crew lovely otherwise."
Negativ: "Boarding from a connecting flight wasn't enough time, esp as our duty free purchases were selected for additional screening. Food was identical to what we had been offered on previous flight, and the outbound one."
Positiv: "Der Flug starte pünktlich"
Negativ: "Eine der Flugbegleiter war nicht so gut gelaunt"
Negativ: "There was a very unruly child on the flight. The attendants did their best to deal with him but it was quite chaotic for a long flught"
Negativ: "We were unable to fly this trip."
Negativ: "Das Essen war ok."
Positiv: "Toller Service, gute Käseschnitte mit Warsteiner. Was will man mehr?"
Positiv: "Great crew and plane"
Negativ: "Inconvenient terminal from connecting flight. Boarding procedure was a zoo"
Positiv: "Good crew and plane"
Negativ: "Terrible bag check before security, very long and disorganized"
Negativ: "Seats way too small and tight. Flight delayed over and over."
Negativ: "Der Flug ist nicht pünktlich gestartet. Informationen kamen sehr spät. Bis zum Zeitpunkt des eigentlichen Boardings war der Flugstatus pünktlich. Aus nicht ersichtlichen Gründen wurden bereits zuvor Flüge von LH und EW nach MUC annulliert. Erst gegen 21 Uhr erfolgte die Snkündigung dass 21:45 die neue Abflugszeit wäre. Gestartet ist die Maschiene dann um 22:05 Uhr. Die Kommunikation war sehr schlecht, das Bodenpersonal schloss bis zuletzt keine Annulierung aus."
Positiv: "Personal war okay aber Flug verspätet"
Negativ: "Essen war ein abgepacktes Salami Brot"
Positiv: "Pünktlich, sauber, gutes Essen und Entertainment-Programm, und das Personal freundlich wie immer."
Positiv: "Tout était impeccable."
Positiv: "Non of the usual manic stumbling from one inefficient process to the next a la Ryanair, Easyjet or Jet2"
great personal interaction by flight staff. Small point. Having missed eating the main meal served just after boarding as I needed to sleep as I had been travelling 24 hours , the promised inflight light snack was not offered and not obvious how to get it. Would have appreciated more drinks offered throughout the flight.
Food and crew sympathy could be improved
Positiv: "Sehr positiv dass man der Person neben mir einen freien Platz anbot und wir dadurch mehr Platz hatten. Sitzplatz hatte ausreichend Platz und das Unterhaltungsprogramm war sehr gut."
Negativ: "Frühstück hätte besser sein können"
Positiv: "One of the flight attendants attitude. She was very nice, polite and smiling all the time. I don't see that very often in economy cabin."
Negativ: "Better snacks and entertainment. There is no food and no screens on this flight."
Positiv: "Seat was roomier. Food was good."
Positiv: "The crew was excellent; courteous and professional."
Negativ: "More room for overhead bags so checking carry-on isn’t necessary"
Negativ: "To actually be on it would’ve been awesome"
Positiv: "The premium plus seats are quite nice! Excellent movie selection too."
Positiv: "Food was actually quite decent"
Negativ: "In-seat entertainment systems malfunctioned for roughly half the flight, which was quite disappointing"
Negativ: "The unplanned layover in HNL was very poorly handled."
Negativ: "Seats very uncomfortable Planes tatty Toilets very dirty"
Negativ: "bei einem 45 min Flug kann man nicht viel anders machen"
Positiv: "eingentlich war gar nichts wirklich gut. sondern max mässig"
Negativ: "Es gibt 2x auf einem über 11 Stunden non-stop Flug was zum essen:Nach dem Start und einmal 1,5 Stunden vor der Landung. 9 Std. nichts. Wenn dann eine Stewardess helfen will mit einem kleinen Snack aber von einem Kollegin gebremst wird, dann finde ich das unverschämt!! "Wir machen keine Ausnahmen!""
Positiv: "Pilot was informative. We were delayed because we had to wait in line for our plane to get de-iced"
Negativ: "Not sure but I think the WiFi wasn’t working? I know #firstworldproblems right?"
Positiv: "Personal freundlich und in dem Fall war der Punkt 20 Minuten überpünktlich"
Negativ: "Wie üblich auf diesen kurzen Flügen keine Bordunterhaltung. Relativ wenig Sitzabstand wie sonst aber auch üblich (bei knappe 1,90m) wenn kein spezieller Sitz mehr frei ist."
Positiv: "Crew were great, especially considering we had a couple of mishaps travelling with a five year old and five month old. Despite being a mega long flight it was comfortable and we were well looked after."
Negativ: "Seats are a little narrow on the exit rows and bulkhead as the armrests accommodate the TV and tables. This also means they can’t be moved. Not unique to Air NZ though."
Positiv: "Staff always amazing."
Negativ: "Everything was good overall."
Negativ: "Due to purchasing from Kayak, we could not change flight even thought flight UA34 was delayed due to mechanical. We had to call ANA, United and Airline.com but no one can change flights. We will not purchase tickets from Kayak. We called 11/5 to assign seat numbers. However, when we get to the airport, our seat was no assigned as we requested. They had to re-arrange to sit next to each other for two of us. Fight got delay does not mean they can re-assign our seats."
Positiv: "Leider verspätet"
Positiv: "No delays and arrived on time"
Positiv: "Departed / arrived on time, clean, good snack options."
Positiv: "Simple fantastic"
Positiv: "It was fast and eazy!"
Negativ: "Rare but we were forced to wait 27 mins in Las Vegas because there was too much "flow" or incoming planes to San Fran."
Negativ: "Entertainment während des Fluges nur gegen Aufpreis mittels Kreditkartenzahlung möglich"
Negativ: "- knapp unter 6 Std Flugzeit und nur ein Mini-sackerl bretzen zum Essen - für jedes Gepäckstück wird kassiert"
Positiv: "I got super lucky and had three seats to myself, it's a long flight just over 12hrs and good sleep is precious. The entertainment options were excellent and I watched some great first run movies. Food was quite good with options, beverage service standard. Restrooms were readily accessible and "clean.""
Negativ: "We left SFO an hour late waiting for a handful of late passengers - good for them though, eh? The rest of the passengers on plane were packed in like sardines. Seemed to me that too much space on plane dedicated to the premium 'cabins' for the uber rich, but they were interesting to look at."
Positiv: "Flug hat Minimumkriterien erfuellt. Puenklichkeit und Sicherheit. Getraenke wurden offeriert."
Negativ: "Ich bin klein und fand es beengend. Das überraschendste war aber das komplett fehlende Unterhaltungsprogramm. Nicht mal ein gemeinschaftlicher Monitor. Dies bei einem 4h Flug. Info über vorhandene Service( entertainment und food ) im Flug wäre wünschenswert."
Negativ: "Check in clerk was mean nasty and said several times we could not fly because we didn’t have our tickets rather then helping us use the airport printer to print our tickets she said you can’t print you ticket until you show me your ticket. She should be fired it was united airlines won’t fly them again"
Positiv: "There were extra seats due to few passengers. We were very timely in leaving and landing. The dinner was good. I had pasta with spinich and a red and white sause. Very tasty and hot. They came around with plenty of water. The ticket price was very reasonable."
Negativ: "This flight was on United. So, there was no internet to purchase as the emails from Lufthansa claimed there would be. I woke up in the middle of the night and went to 3 open seats and laid across them. It was dark and I did not realize that I had moved to Economy Plus. The flight attendant told me that I should not have been there, that she could have charged me for the difference in the seat. Prior to this I felt pretty good about the flight. There was no reason for her to treat me that way. It was apparent that it was a mistake and not done purposely."
Positiv: "Business Class entsprach voll den Erwartungen, nur das erste Mal war der Flug rückwärts"
Positiv: "Prinzipiell ok aber nicht First Class Standard, wie gebucht"
Negativ: "In attentive attendants. Limited movie options."
Positiv: "See above"
Negativ: "See above"
Negativ: "This flight and three others arrive into Dublin at 5:00 am This is a bizarre time to arrive at a destination"
Positiv: "Flights on time"
Negativ: "Luggage arrived 2 hours late on separate flight"
Positiv: "Siehe Bewertung in den Kategorien. Essen ok, Boarding entspannt und ein guter Flug für den Preis (sehr günstig)"
Negativ: "Nicht sehr viel Platz, zu wenige Getränke über den Flugzeitraum, Personal nur mäßig freundlich, kein Boardentertainment am Platz nur über zentrale Lautsprecher aller 4-5 Reihen (Flug durchgeführt von United)"
Positiv: "Guter Komfort und gute Beinfreiheit zu den Vordersitzen so dass man auch nach einem Langstreckenflug von München nach San Francisco entspannt ankommt."
Negativ: "... und alles kostet extra: Bordunterhaltung, Essen, Bier."
Negativ: "Boarding at Dulles was stupid. The line for 1st class and Premier was against the wall, so these passengers had to fight their way through the lines for passengers in sections 3,4,5 just to get to their line. It would make more sense to have groups 1 & 2 in lines which face the door, and keep the lines for 3,4,5 as they are--that is, parallel to the wall. Or, have the lines in the opposite order, so that 1&2 are closest to the concourse, and 5 is next to the wall I actually felt sorry for these 'privileged' passengers who had to fight their way through the other boarding lines just to board when their section was called"
Positiv: "Wir waren sehr knapp dran. Wir erreichten den Flieger nur, weil uns Airline Angestellte geholfen haben und wir durch den Flughafen gespurtet sind."
Negativ: "Extremely noisy inside the smaller jets. Can't hear anyone or anything."
Positiv: "The room was very nice. The bed was super comfy. Best of all was the staff. The breakfast staff was wonaccommodating"
Positiv: "Orderly boarding seat nice crew good"
Negativ: "Snacks in first class were lame"
Positiv: "Healthy options maybe apples or something, and cheaper for snack packs. Ability to accept cash."
Positiv: "Personal war sehr nett, das Boarding ging zügig vonstatten, Sitze gemütlich(für Kurzstreckenflug)"
Negativ: "Flug hatte 1 h Verspätung, keine Auswahl beim angebotenen Snack"