An international flight with a chicken sandwich and fruit is low quality. In comparison, Avianca provided a gourmet meal and a Salvatore Farragamo flight gift with lotions, eye covers, ear plugs, pen, and tissue.
There was not food or entertainment. It was a short fly.
Positiv: "Good service amazing crew clean airplane good cleaning protocols"
Negativ: "Everything was good"
Positiv: "Super friendly and helpful with connections."
Negativ: "The music on the plane was a bit much. Lol"
Positiv: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly We did not get our special meal we had requested"
Negativ: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly We did not get our special meal we had requested"
Negativ: "I think all was very good"
Negativ: "Traveled Comfort Plus. Looking really crowded in the main cabin."
Negativ: "Delayed for an hour because of changing tire"
Positiv: "The croissants were great!"
Positiv: "Crew was amazing. Pilots were attentive to kids and answered questions. Everyone was very welcoming and helpful."
Negativ: "They didn't have some of their food options (and they apologized for that up front), but then ran out of the others by the time they got half way through the plane. That was tough for a five hour flight that went through dinner time."
Positiv: "Crew was great, food was tasty"
Negativ: "A little bit more leg room and newer sits"
Negativ: "Smooth on time flight"
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Positiv: "Toller Service"
Positiv: "Crew was amazing"
Negativ: "You can add bkfst for A.M flights"
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Negativ: "90 minutes on the taxiway is not what you want"
Negativ: "Worst transatlantic flight in 40 years. Filthy old seats and mine had a wet ironed stain. The seat in front of me was broken and reclined into my lap. That made the screen for entertainment unusable. The reading lights didn’t work. The toilets were a mess and never serviced."
Negativ: "Couldn't believe the flight attendant walked around with a tray of snacks and bananas. When I asked for the banana, she said, "Oh I'm sorry, those are for First Class only". Really?"
Positiv: "Quick boarding, great seats and everything went on schedule."
Positiv: "Very kind staff, no complaints about my guitar and even helped carry it to a closet (thanks sooooo much), nice veggie meal, everything was on time."
Negativ: "Pretty rough turbulence, but that wasn’t their fault of course."
Positiv: "Food was excellent. The flight attendants took great "care" of us. Entertain system was great."
Negativ: "10.5 hours of flying"
Negativ: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."
Positiv: "Crew were cordial and attentive."
Negativ: "Entertainment system. Seats comfort on Boeing Jets. Customs is Munich is to slow. Many German employees walking and standing around while passengers were confused as to where to go and how to proceed."
Negativ: "Food, cramped seating."
Positiv: "Nothing really getting home"
Negativ: "Freezing whole flight Coffee was warm not hot Lady in front of me never charged for her drink (beer)"
Positiv: "Easy boarding process, on-time departure and arrival and extremely comfortable!"
Negativ: "Late boarding and take off with no explanation."
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Positiv: "The flight for getting us therw"
Negativ: "No food and no entertainment"
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Positiv: "I am always impressed by the Delta staff. Top notch."
Negativ: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
Positiv: "The food is always good on delta, entertainment is great as well, and the seats are comfy as long as you’re not seating next to someone obnoxious."
Negativ: "The staff is always ao disorganized, sometimes even unprofessional, they talk about other passengers, their shoes don’t match, when they did announcements on the PA they forgot what they were saying or they made mistakes and had to correct hen making it all very confusing. I fly often so I know the drill but those things must make the flight super uncomfortable to someone inexperienced."
Positiv: "What I liked was getting to my house."
Negativ: "The air-conditioning was extremely cold; on the positive side, I was given a blanket. The plane did not have any kind of tv screen in which to watch films or programs. Space was unbelievably tight between seats and rows; I cannot imagine a horizontally or vertically big person having any level of comfort. In general, the service was quite poor, making me wonder how does Delta treat the flight attendants, for they seemed tired and careless. The above did not happen in any of my other flights: Atlanta-Guadalajara, Guadalajara-CDMX, CDMX-Atlanta."
Positiv: "Great to have movies on a domestic flight. Friendly crew."
Negativ: "Boarding was a shambles resulting in late departure. Seems to be common in the US, but the zone system of boarding with back of the plane going on last seems counterintuitive and I can't recall it taking so long to board a flight. Also took a long time disembarking."
Negativ: "Seemed like most everyone is now on Group 1, so boarding was very chaotic and slow."
Positiv: "Movie selection"
Negativ: "I used the call button for the attendant and no one came for a long time"
Positiv: "The crew was amazing. They were attentive and very professional"
Negativ: "I upgraded my seat and paid extra for one with more room. And I wasn’t impressed with my upgrade, doesn’t feel like more leg than regular seats. Comfort was below average. The crew"
Positiv: "Everything was great, flight attendants were awesome"
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Positiv: "How they take off and land"
Negativ: "The price versus other companies"
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Negativ: "It was announced that there would be lunch shortly after takeoff and then a snack about 2 hours before landing. The lunch was ok, but then the snack (multiple small items) was offered about 4 hours before landing and then an additional snack (mini pot pie) was offered about 2 hrs before landing. This is too much action for people who are trying to get some sleep. Also, abrupt and hard landing."
Positiv: "I'll chalk it up to the insanely high travel demands coincident with Labor Day."
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
A heads up on filling in an e-ticket prior to flight departure would have been helpful.
Both airports totally understaffed. Awful experience.
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Great flight Will go again!
Positiv: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Negativ: "No suggestions."
Positiv: "The seats were so comfortable"
Positiv: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Negativ: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Positiv: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Negativ: "I flew economy and all was good and appropriate to the level."
Positiv: "Professional crew. Good simple check in."
Negativ: "All of the less than good, obvious!"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Positiv: "Slow service."
Negativ: "Better communication!"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Negativ: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Positiv: "Pleasant flight"
Negativ: "We were delayed & missed our connection"
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Negativ: "alles gut"
Positiv: "great crew and comfortable flight."
Negativ: "sceens in the plane to show map and direction of travel"
Positiv: "The crew was very nice"
Negativ: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Negativ: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Positiv: "Gaps between seats are very narrow."
Negativ: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Positiv: "Efficient boarding system, clearly signposted. Professional staff"
Positiv: "Crew was very friendly. Nice that wine was served without charge."
Negativ: "Announcements from the cockpit were hard to hear. Food has been better in past."
Positiv: "Staff very pleasant"
Negativ: "Evening snack was not the greatest breakfast was pretty food"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "Snooth and efficiënt with a KLM service"
Negativ: "No entertainment"
Positiv: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Negativ: "No complaints about anything."
Positiv: "Comfort was better than on the previous Dash-8. Food was OK."
Negativ: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Positiv: "Great food"
Negativ: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Positiv: "Food and staff behaviour"
Positiv: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Positiv: "Service, technology"
Negativ: "Could not print by boarding card and was not allowed to board in Amsterdam"
Negativ: "Handgepäck konnte nicht untergebracht werden."
Positiv: "Very friendly crew"
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France..
Positiv: "The rest area"
Negativ: "The airport was cold and it should be warmer"
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Nur süße Snacks, nichts salziges"
Negativ: "Seat recline was broken- wouldn’t hold position."
Positiv: "Freundlichkeit des Personals"
Positiv: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Negativ: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Positiv: "More space in business class (777-300) than many other airlines."
Negativ: "Entertainment very limited. No adjustable air vents in this aircraft"
Positiv: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Negativ: "For me this part is not applicable"
Negativ: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Positiv: "Amazing crew and on time flight"
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Positiv: "Not being charged for my first bag of luggage"
Positiv: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Positiv: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."
Negativ: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Negativ: "Sehr laut! Eng gestuhlt"
Positiv: "Red wine was excellent"
Negativ: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Negativ: "Excelente aerolínea"
Positiv: "Flight was in time"
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Negativ: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Positiv: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Positiv: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
Positiv: "The staff were very helpful and professional."
Negativ: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Positiv: "Food was good, crew was very professional and courteous. Flight was smooth."
Negativ: "Coach was cramped and the video system didn’t work very well"
Positiv: "Liked the transfer"
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "Very quiet"
Negativ: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Negativ: "Tiny uncomfortable seats."
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Positiv: "More experienced, professional crew, better food and service."
Negativ: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."
Positiv: "Great service and food."
Negativ: "Tv screen is resolution is to low. Hard to see details."
Positiv: "Boarding this large plane went relatively quickly and orderly."
Negativ: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Positiv: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Positiv: "nice drink selection on board flights"
Negativ: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Positiv: "Flight attendant was very nice."
Negativ: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"
Positiv: "Während des Nachtflugs war es ziemlich kalt in der Kabine. Aber es gab eine Decke und ein Kissen. Das war gut! Leider wenig Deutsche Inhalte auf den Entertainment Bildschirmen am Vordersitz. Sonst alles super!"
Positiv: "Das Flugpersonal, alle nette französische Damen, mit viel Charm und Erfahrung, könnten uns überzeugen, Air France hat das gewisse etwas!"
Negativ: "Fast eine Stunde Verspätung..."
Positiv: "Super Betreuung, nette Und aufmerksame Flugbegleiter."
Negativ: "Die Sitze waren etwas ausgeleiert. Die fehlende Anpassung der Rückenlehne an individuelle Bedürfnisse sollte eigentlich Standard sein, aber außer einer unberechenbaren Massagefunktion in diesem A-380 Fehlanzeige."
The first flight was delayed 1:30 minutes to take off We arrived within time to fly the next but we’re not allowed. We were told to wait another 6 hours for the next flight and was given a voucher for a hamburger. 😣 UGH. Very awful. The second flight was late to board 1 hour again. Not a good experience at all.
Keine Verpflegung (1450 Km; Flugzeit 2:05 h) für ein Glas Wasser muss man bitten! (wegen Covid oder eher sparen?) Könnte beim Einsteigen bereitgestellt werden, Selbstbedienung. Ist das Business-class?
se economiza sob o pretexto de COVID, tem que "pedir" pra uma água.
We bordered at 408pm Monday on time from Medellín to Bogota but when on the plane we sat on the runway from 420 to 700pm.. they never let us off the plane judt said logistical issues. I had a connecting flight to Quito Ecuador from Bogota the same say at 748pm. We landed in Bogota at 815pm missed my flight. I was told to call my provider Kayak.com ans Kiwi.com No replies until 7hrs later. In which they denied the plane even left the terminal as they said it was canceled but hey I have photos and sent them and they still couldn't belive it. So I sent proof and now they argue with me about waiting 3 months for repayment of the connecting flight. I've spoken now 25 agents all differnt names all giving differnt information. Never seen a company in 37 years be so unprofessional
Airline staff are very helpful, airline is extremely punctual, polite, and organized, aircrafts are especially clean and comfortable.
This was my first flight with LATAM, and I loved it! After not being able to reach my final destination on Spirit Airlines, I booked a ticket with LATAM. I unknowingly booked a first class ticket, but I was not disappointed! I had never been in first class, and I was so impressed with the flight attendant politeness and attentiveness, meal service, spaciousness, comfort, and window views. I would like to fly them again!
Positiv: "I am loving the fact how the crew are disembarking and embarking passengers. So far better than many big companies out there in North America"
Positiv: "El vuelo fue a tiempo y sobretodo muy facil de obtener el pasabordo. La gente muy amable y eficiente. Gracias!!! The fly was on-time, I got the boarding pass easy and fast, stuff was Wonderful!! Thanks"
Negativ: "At this time all worked perfect for me the way how it is."
Negativ: "Our flight was cancelled with no explanation created a nightmare for us and latam did not step up. Very disappointing"
Negativ: "Plane delay made us leave after midnight."
Negativ: "Flight was late by 1 hr 20 mins, Latam should have informed us better on delays and resulting changes."
Negativ: "Latam Airlines has the worst service for the fare paid. We were charged for two carry on bags while other passengers with same bags didn’t have to pay. Crew gave us stupid explanations to justify charging us like you are in the boarding group 7 which we never asked to be placed. It’s the airline business to choose some passengers to charge $100000 Colombian pesos for getting bags, and then after being forced to pay for the bags crew doesn’t give a receipt so we wouldn’t have proof of the fraude. Charging for bags is at discretion of crew. When buying the tickets for me and my family I checked the policy about luggage and the website doesn’t state about being charged for getting regular size bags like ours."
Negativ: "The seats were very uncomfortable and cramped."
Positiv: "Very smooth, great staff."
Negativ: "Water available in waiting area."
Negativ: "BoarDing waren nicht wirklich gut"
Positiv: "Es gab sogar einen Film auf deutsch"
Positiv: "It got us there safely."
Negativ: "Communication was lacking. there was also no one at the check-in counter."
Negativ: "The Wamos airlines really bad plane, no tv working."
Positiv: "short flight, on time"
Negativ: "Boarding was too long, longer than flight"
Negativ: "airport in pereira held the flight for two hours, so I missed both my connections in bogota and miami. LATAM was nice to give me a hotel for 3 hours of sleep, but I arrived a day later and had to buy a new ticket"
Positiv: "Seats were fairly comfortable"
Positiv: "The plane was better than the one we came into Colombia on."
Negativ: "Offering water would be really great. Can it be that expensive to offer a cup of cold water?"
Positiv: "The flight crew were okay. They only offer water for free, if you want food, you need to look at the pricing in the catalog. a cup of coffee for example would cost you 3000 pesos which is free if you take Copa or Avianca airlines. The seats were not comfortable either, just the same as others."
Negativ: "At least offer something to eat and drink on flight."
Positiv: "Everything was great except for the flight was delayed by over 3 hours"
Negativ: "No delay would have been better"
Positiv: "Flug wurde in eine bessere Route getauscht"
Negativ: "Yes the boarding it was terrible"
Positiv: "On time"
Positiv: "Boarding geordnet und schnell. Service nett."
Negativ: "Komfort eingeschränkt. Kein Entertainment. Verpflegung war Wasser."
Positiv: "Boarding organisiert. Besatzung hilfsbereit."
Negativ: "Klimaanlage zu weit runtergekühlt"
Positiv: "Roomy seating. You guys need N/A for the ratings... there was no entertainment or food.... do I rate this 1 or 5 star?"
Positiv: "excellent in alla aspects"
Positiv: "Wie immer nett. Board-Service gut."
Negativ: "Keine Auflademöglichkeit auf der Langstrecke halte ich für problematisch. Ob das bei einer 767 nicht (mehr) geht?"
Positiv: "Crew on board were nice"
Negativ: "Staff at front desk were not friendly, baggage pricing and restrictions were unclear. Did not allow for online check in ahead of time. Service at check in desk very very slow"
Positiv: "Not much. The quality of the service of lan after the merger with tam has decreased substantially"
Negativ: "Our connecting flight was late and we missed the last flight. In the new flight they lost one bag. After 41 hours of traveling latam surely ruined our holiday memories"
Negativ: "The crew was unfriendly and unhelpful. I will fly Avianca on domestic flights in Colombia"
Negativ: "Entertainment kept crashing so we had to keep going back to find where we were with our movies"
Positiv: "Das Flugpersonal war sehr freundlich und hilfsbereit. Der Flug sehr angenehm und bequem. Es gab genug Beinfreiheit beim Sitzen."
Positiv: "it was a very nice and pleasant trip!"
Positiv: "Each of the flights arrived on time"
Negativ: "Documentation initially was a bit vague around which legs of the 2 Stop Flight would be handled by American and which would be handled by Latam though that is probably more of the website problems"
Positiv: "Good seats and service"
Negativ: "Hidden bag fees make this airline a low value-for-money option."
Negativ: "Hidden baggage fees. Extra fee to check in a bag was not disclosed at the moment I purchased my ticket. This airline doesn't even provide water to passengers. It's as stingy as it gets among all other airlines I've flow and value for money is poor."
Negativ: "It is unbelievable that in an international flight they don’t give even a glass of water at least we pay extra for it. The tickets is not cheap at all for receiving so bad service"
Positiv: "Auch für jemanden der 2 Meter misst sehr komfortables Sitzen. 1 getränk und 1 Croissant waren inbegriffen - geschmacklich gut. Personal war nett und hilfsbereit."
Positiv: "The flight itself was great. No problems with with the actual process of boarding or landing. The flight was even ahead of schedule. The problem was with the transfer."
Negativ: "Normally, international-domestic transfers are pretty difficult to coordinate. This particular one (Bogota>Miami, Miami>San Francisco) seemed particularly so. On top of being just enough time to wait for our bags, drop them off with the next airline, walk across the airport, enter security (which went exceedingly slowly), we had just enough time to get to the gate before boarding. This is why I gave a lower rating."
Positiv: "Da das Flugzeug aus Santiago de Chile kommt, handelt es sich um eine Langstreckenmaschine, in der die Beinfreiheit auch in der Economy-Class sehr komfortabel ist (ich konnte problemlos meine Beine überkreuzen). Das persönliche Entertainmentsystem bietet eine große Auswahl an Filmen, TV-Serien und Spielen und der Touchscreen reagiert sehr schnell und flüssig. Es gibt USB- und normale Steckdosen an jedem Platz. Zu Essen gab es ein belegtes kaltes Sandwich, einen Schokoriegel sowie heiße und kalte Getränke, was dem Angebot bei anderen Airlines auf dieser Strecke entspricht und aufgrund der Flugzeit zwischen Mittag- und Abendessen auch ausreichend ist."
Negativ: "Der Check-In-Prozess in Madrid ist aus meiner Sicht idiotisch gestaltet: Zunächst muss man sich anstellen, um an Selbstbedienungskiosken die Aufkleber für das Gepäck auszudrucken und an den Koffern anzubringen, danach muss man zum bemannten Schalter gehen, um die Reisedokumente kontrollieren zu lassen und das Gepäck aufs Band zu stellen. Durch das eigenständige Ausdrucken der Etiketten spart man dem Check-In-Personal eine Arbeit von vielleicht 10 Sekunden pro Koffer – die Reisenden verlieren aber mindestens 15 Minuten beim Anstehen am Automaten, von denen es nämlich viel zu wenige gibt. Es ist mir völlig schleierhaft, warum LATAM auf diesem zweistufigen Prozess besteht, da man letztendlich ja doch zu einem Check-In-Agenten muss (und nicht, wie bei Lufthansa in Frankfurt, die gesamte Gepäckaufgabe automatisch läuft) und somit noch nicht einmal Arbeitskräfte eingespart werden – im Gegenteil stehen bei den Automaten zur Unterstützung sogar noch zwei zusätzliche Mitarbeiter. Es sollte also entweder auf das eigenständige Ausdrucken der Kofferetiketten verzichtet oder auf eine vollautomatische Gepäckaufgabe umgestellt werden, bei der man wirklich zu keinem Menschen mehr muss. Beim Boarding stellen sich die Passagiere nach Sitzreihe sortiert an, allerdings sind die Trennbänder zwischen den Gruppen viel zu kurz, sodass am Ende der Schlange alle Passagiere vermischt stehen. Stattdessen sollten die Fluggäste nach Sitzreihe zum Boarding aufgerufen werden, sodass auch wirklich nur diejenigen anstehen, die auch wirklich gleich an Bord gehen werden. Die Filme und TV-Serien an Bord sind, wenn überhaupt, nur auf Englisch und nicht auf Deutsch verfügbar. Untertitel gibt es in keiner Sprache."
Bueno: la puntualidad Malo: el entretenimiento no sirvió
Negativ: "15 Minuten Verspätung"
Positiv: "Boarding and deplaning was done three rows at a time. It worked great."
Positiv: "Wifi worked well. Good movie choices and food was simple but satisfactory."
Negativ: "Timeliness, friendlier crew and better music choices"
Positiv: "Nothing outstanding."
Negativ: "Seats Could be more comfortable. The seat was too stiff."
Positiv: "Crew nice."
Negativ: "Check in very long. Boarding slow. Check in our carry-on’s even though there was plebty if room in the plane"
Positiv: "Comfortable seat but all and crowded"
Negativ: "Entertainment: poor selection of museums c and movies. Aeromexico should adopt the very good entertainment selection on Delta. I did love the documentary La Maleta Mexicana."
Positiv: "Everything was great"
Negativ: "Everything was great. Love Aeromexico"
Negativ: "Everything is perfect Thanks"
Positiv: "I was afraid I my not be able to recline my chair but thankfully it worked, i was so much more confortable than the firts flight."
Negativ: "to much use of plastic for the food. The planet is full of plastic. By the year 2050 there will be more plastic than fish in the ocean. AEROMEXICO can do something about it, be part of the solution, just by changing the cups to paper cups and the forks,spoons and knifes to reusable ones."
Negativ: "Poor scheduling"
Negativ: "No pude tomar mi vuelo por un error entre su plataforma, la de priceline y la de Aeromexico en el que finalmente salí afectada yo.. Es la peor experiencia que he tenido y no volveré a utilizar sus servicios."
Positiv: "I liked the fact that I could fly all the way to my final destination with the same airline, which meant I didn’t have to change terminals in Mexico City."
Negativ: "I was assigned a middle seat in an exit row, which meant I couldn’t even put my purse under the seat. I always make every effort to get an aisle seat, and I don’t know how I ended up where I did. I asked to be switched,and the flight attendant found a middle seat further back in the plane, which I appreciated. Other people have told me of similar experiences where they did not get the seat they were expecting on Aeromexico. On my flight to Oaxaca, my seat cushions were coming apart and worn, but for the one-hour flight it wasn’t a big deal."
Negativ: "Ich habe eine minute zu spaet gekommen und die Flug war schon zu. Keine flexibilitat fuer ein Frequent Travel, den remote bus hat gerade den Passagieren nach Flug. Keine angebot zu mir bringen mit andere bus oder fahrzeug."
Positiv: "Todo en tiempo y el personal muy amable"
Negativ: "El mapa del avión y la realidad no cuadraba. Al hacer el check in era un mapa y escogí un lugar y en realidad había una fila más."
Positiv: "Almost everything was perfect!"
Negativ: "The flight attendants offered an OK service to me, I don’t give them 5 stars only because I noticed they were unfriendly and a bit rude to other passengers."
Positiv: "Efficient and respectful staff. Treat to have wine with the pasta dish that was served."
Negativ: "I am only 5'2...a short woman so the seat does not fit me . My feet can not rest on the floor and the headrest does not adjust for me. It makes for a most uncomfortable 18 hours from Lima."
Positiv: "Free movies, bags, snack, friendly crew."
Negativ: "You promised a full meal, I got a small ball of pasta, zero protein."
Positiv: "I had a lot of space for legs on this one, and was seated o the last row with the fun air crew"
Negativ: "Waiting on taxi for an hour before take off."
Positiv: "Flight on time. Interior airport signage very difficult to find your way around. However airport staff around to help."
Positiv: "Crew was very nice and responsive. Flight was on time."
Negativ: "My video screen would not work."
Positiv: "Again food service was good."
Negativ: "On this flight my husbands screen didn’t work at all. So I’m both flights we were forced to share."
Positiv: "It would be nice if you could use the AeroMexico app and watch entertainment on your phone, without paying."
Negativ: "There was throw up on the row in front of me and since no one on the flight before said anything it didn’t get cleaned up right so it had a smell to it."
Negativ: "The crew is rude and not helpful. Had the only seat that did not have a working tv and the crew did not care to fix it or move me while there was open seats on the plane."
Positiv: "No issues, everything was smooth."
Negativ: "Seats and legroom weren’t the greatest, which made it hard to sleep, but not same as anywhere I guess."
Negativ: "No personal entertainment. The plane was too old. No previously allowed to choose seat."
Negativ: "It was an Aeromexico flight when I tried to check in via my app it dint let me it meme me go to delta finally I have to call them to do the check in"
Positiv: "Alles in allem ein sehr angenehmer Flug in einem modernen Flugzeug mit einer großen Auswahl an Bordunterhaltung. Pünktlich und freundlich. Auch alkoholische Getränke inkludiert (was in Amerika schon lange nicht mehr Standard ist)."
Negativ: "Das Essen war nur mäßig."
Positiv: "The huevos rancheros that they served for breakfast was pretty good and our flight arrived early."
Negativ: "It was awful. My original flight was scheduled to depart March 30 at 11:55. Then Aeromexico changed it to 1:35am in March 31. They refused to let me change flights when this happened. I wanted to fly standby on an earlier flight, so I called everyday for 2 weeks to confirm how many seats were left. Everyone I talked to told me I could fly standby if it was he same day as my ticket. I got to the airport and the flight attendant at check in told me “standby doesn’t exist.” When I asked how much it would be to change my ticket, she just said “very expensive.” She told me she’d have to check me out of my current flight and risk me losing my seat on that flight, because it was overbooked just to see the price for the earlier flight. I told her I’d be willing to pay up to $200 to switch to the earlier flight and she told me it was very expensive and she wouldn’t do it. I came back later that night and took my scheduled flight. I carried on my bag from SFO to MEX. On my second flight from MEX to BOG, the attendant told an older woman she had to check her bag because the overhead was going to be too full. I volunteered to check my bag instead so she could keep her bag. Then Aeromexico lost my bag. When I got to BOG, they told me I couldn’t have a voucher because it was my fault for bringing a bag that was too big. Finally they gave me $100 because the next day was Easter and I had no clothes for church. I wasted over 2 hours of my vacation at the Bogota airport while Aeromexico searched for my bag. They said they’d call as soon as they found it. No one ever called. I called and they asked “what color is your bag?” I said “red” and the attendant said they had it. It was delivered several hours after this call despite the fact that the airport is less than 20 minutes from where we are staying. I didn’t think an airline could be worse han United, but Aeromexico steals the cake."
Positiv: "On board service, entertainment and food was a nice surprise. Wine and beer offered free of charge with the meal, great movie selection without charge as well and very helpful crew during the boarding process. Seats in economy had plenty of leg room and space on the sides."
Negativ: "Food was good and better than my experience with other airlines but still not as good as it use to be a few years ago."
Positiv: "Flight crew"
Negativ: "No complementary anything. Baggage prices are ridiculous."
Positiv: "The services on the counter"
Negativ: "My flight was delayed"
Positiv: "The crew is always respectful and patient at AeroMexico"
Negativ: "20 minute delay impacted my connecting flught"
Positiv: "Boarding ran very smoothly, nice staff. It was nice having WiFi during the flight. Very good leg space between rows"
Negativ: "Food was not the best. Just one option of breakfast, it has been better. Awful, awful landing! One of the worst landings of my life and the captain said nothing about it."
Negativ: "Realmente mal servicio a cliente la aerolinea solo quiere sacar ventaja y cobrar de mas por el transporte de tu equipaje"
Negativ: "the boarding time was delayed, the airplane, although the seat was comfortable, the aircraft was small, therefore, it lacked space for all carry-ons. the entertainment, even though it was innovative, if your computer lacked the correct programs you could not run it."
Positiv: "Arriving 20 min before schedule time"
Negativ: "Nothing everything was perfect!"
Negativ: "We are not able anymore to get upgrade with the use of certains credit cards"
Positiv: "Everything was good"
Positiv: "Die Flugbegleiter waren aufmerksam und freundlich."
Negativ: "Leider war das Essen sehr schlecht, zudem waren die Fenster nicht steuerbar."
Positiv: "Das Personal war sehe aufmerksam und freundlich."
Negativ: "Das Hähnchen sah sehr eklig aus, die Pasta war fad."
Positiv: "Das Personal war nett und aufmerksam und hat immer geschaut, ob ich noch etwas möchte. Es gab Kekse als Snack."
Negativ: "Leider war das Frühstück nicht wirklich angemessen für die Business Class. Geschmacklich war es nichts. Es ist, wenn man den Platz verlassen will, sehr eng in der Business Class, der Sitz an sich ist gut."
Negativ: "No solution was provided to travelers who needed to be at the destination on the originally scheduled date. Had to spend a fortune on another airline to get tinny destination as Aeromexico offered (and as of yet still has not) no solution"
Negativ: "5 hours late and the worst customer service ever"
Positiv: "Attendants were respectful and caring"
Negativ: "Space between seats and rows."
Negativ: "That the flight they gave me was till next week"
Positiv: "Selection of Mexican Movies"
Negativ: "They should leave you peanuts even if you are sleep!! Hehehe lol"
Negativ: "Flight left almost an hour late."