Positiv: "The crew were very professional and friendly. The comfort of the seating was great as well."
Negativ: "The online movie service didn’t not play and"
Positiv: "Crew were are polite and had warm hospitality."
Positiv: "Great crew, nice service, comfortable."
Negativ: "Nothing. Loved it."
Positiv: "Seat was good. Crew Service also was good"
Negativ: "Food. Meal service. Coffee. Screens for movies"
Positiv: "Fist class was comfortable"
Negativ: "Flight attendant checking for service more than once"
Negativ: "Didn’t like sitting on tarmac for 40 minutes after arriving. Got very warm and uncomfortable to breathe"
Negativ: "Missed 2nd leg of flight due to 1st leg not taking off at correct time due to improper scheduling on Alaska’s part at SeaTac airport. Forced to take next flight the following day without any accommodation for my wife and 3 year old son. Was told by Alaska service agent to just sleep at the USO."
Negativ: "I was not notified that my card was declined and this caused a ton of delays"
Negativ: "It is much better now"
Negativ: "Could have been on time"
Positiv: "The only enjoyable thing about my flight was the couple sitting next to me."
Negativ: "We weren’t served drinks until nearly 2 hours in. They kept making announcements saying “it’s really turbulent and not safe” but I’ve flown a lot and we barely had any turbulence the entire flight and at no point was it unsafe. When it was calm they were hanging out and taking in the back."
Positiv: "Crew was friendly and fun. Seats were roomy with plenty of leg room."
Negativ: "No soap in bathroom stall. Told crew who tried to correct it but it was broken. Boo..."
Positiv: "Half of the flight was empty. I asked of I could move to the row behind. I was told that was premium seating and I didn’t pay for that. I didn’t appreciate being addressed like that. And did ot really matter when nonoe is sitting there or plenty of other seats."
Negativ: "She could have just let me sit there. I should have been told that the seat didn’t recline when the ticket was pirchase."
Positiv: "I always enjoy Alaska but this was another level. I was horribly late and still processing at security with 10mins until take off and the guy at the gate called me to see where I was - gave me mins to make it - which I did - just.. I was traveling to San Diego to meet my family for the weekend - I would’ve been in severe trouble had I missed the flight. Thanks Alaska!!"
Positiv: "Seats were decently comfy. Good entertainment selection."
Negativ: "Delayed almost 2 hours"
Negativ: "Delay Part not available"
Positiv: "The crew was excellent. The entertainment was good."
Negativ: "They changed our seats from the original ones. We ended up in the last seats. No way to recline. Very noisy."
Positiv: "Friendly staff"
Negativ: "No food offered but I usually don’t eat food but some passengers were asking about the food service"
Negativ: "Paid for and reserved a premium seat 6 weeks before flight but got reassigned to a non-premium seat upon check-in. I had to call customer care for a refund of the premium upgrade. No more live TV unlike the old Virgin America."
Negativ: "Flight was late!"
Positiv: "The flight attendants were really great and nice."
Negativ: "That I’m still stuck on this damn plane and we landed 30 minutes ago."
Negativ: "They cancelled my 5:30 pm flight and text me that they put me on a 6a.m. flight the next morning without offering me a hotel or anything. I had to make new arrangements myself and the only option was to fly out earlier in the day and lose a day of sightseeing and time with family that I made the trip for in the first place. I had to race to the airport to get there in time. It ruined our trip."
Positiv: "TSA pre-cleared me so I didn't even have to take off my shoes and there wad no one else in line in front of me. Alaska Airlines has comfortable seats with lots of leg room. We didn't get fed but there were many choices of movies and t.v. shows to watch."
Positiv: "The flight took the blink of an eye."
Negativ: "I would have liked to have been woken for the food dispersal and being over 6 feet O cannot say enough about adequate leg room or lack thereof."
Positiv: "Flight attendants were very nice and helpful."
Negativ: "Our seats did not recline - this was a red-eye flight so not seats that do not recline is a problem. The plane was very cold and we kept our jackets on but it was still too cold. The flight attendant said it was warmer in the center of the plane. That's great for them but didn't help us since we were not seated in the middle."
Positiv: "The crews spilled coffee on me and my purse.....made my LV bag so smelly"
Positiv: "Crew was great, dealt with angry customers on delays well"
Negativ: "The flight was delayed over an hour due to booking too many on the same gate. And late planes"
Negativ: "If there was a less than one star that is what they deserve. SFO flight was late. They gave away my seat on my connection to Kalispell. They basically blamed me for being late and not being there on time. Two others from my flight were allowed to make the connection but told me that they gave my seat away because I was late. We all showed up at the same time from the late flight. I talked to 3 people including customer service and did not get a single “I’m Sorry”. Do they not communicate with each other when a flight is late and they have passengers for connections running late? They told me they don’t talk. The best they can do is put me standby for 9:30 flight and if I cannot get on that flight I have to wait until morning. My daughter is in a competition tomorrow morning and thanks to Alaska Airlines I’m going to miss it. I’m sitting here writing this review, paying for a dinner I should not be paying for and probably searching out a hotel room until morning when I can catch a flight. Unbelievable the lack of empathy."
Positiv: "Everything in Alaska’s control went great. The passengers not as much."
Positiv: "The mood lighting on the plane."
Negativ: "Not applicable; everything about this flight was great!"
Positiv: "Like having movies to watch."
Positiv: "I loved the comfort of my seat. It was easy boarding and getting off the flight."
Negativ: "What I didn’t like was the attitude of one of the crew members. They didn’t even make an announcement before the flight took off saying you had to go to a different website to look at the free movies. So myself and the passenger sitting next to me wasn’t able to watch movies unless we paid $10 for one of their pads. They made announcements for everything else especially to tell passengers to put their seatbelts on. Ms. Carly talked the whole flight about something."
Positiv: "Alaska is great as always and try to fly with them when traveling!"
Positiv: "The airline offered food and drinks for free in spite of the low price, inwas pleasantly surprised"
Positiv: "it was a very pleasant flight .everything was smooth except for a little delayed on the way back looking forward of flying with Alaska Airlines .a airlines"
Positiv: "I really love the customer service , I make a phone call to update my flights and they were really helpful."
Positiv: "A row of seats all to myself. On time departure and arrival. Smooth flight. Super polite and friendly crew."
Negativ: "If I have to pick something, maybe the chatty woman behind me but that's not the Airlines fault."
Positiv: "Real tray tables! A magazine! Power jacks!"
Negativ: "Waiting for a gate agent so they could open the door in Seattle."
Negativ: "1 hour delay. I asked. Front desk said it was due to sfo fog. Me: Isn't it 2017? They have radars now; I have flown from Boston under severe snow storms. Yes. I have."
Positiv: "I liked that they have Danny devito has a mascot"
Negativ: "Das Personal war unfreundlich, rempelig, unaufmerksam und sehr mit sich selbst beschaeftigt, bis hin zum schnellen Abraeumen und sich ueber die Gaenge zurufen wer das Wettrennen gewinnt."
Negativ: "Waiting in front of the gate for one and a half our after the initial boarding time in uncertainty. If the flight is delayed please tell us in advance, not let us hover around the boarding gate waiting and waiting."
Positiv: "There was more leg room than usual which was very nice. Free mimosa was fun."
Negativ: "Service cart was in the aisle too much. Passengers couldn't get to the bathroom"
Positiv: "Friendly crew, free mai tai."
Negativ: "Pay for baggage."
Positiv: "There was a huge delay due to weather. The plane didn't take off until almost 2am, however the crew kept everyone up to date and did everything they could. Upon arrival I had an apology email from Alaska with a discount, this amazed me as usually airlines don't offer you anything when the delay isn't "mechanical", and even then you usually have to complain. I felt this made Alaska's customer service memorable as they went above and beyond."
Negativ: "The seats were small and cramped."
Positiv: "The two flight attendants in the aft cabin were an absolute delight.They made the flight a great experience."
Negativ: "The captain announced we would arrive early in Seattle and we were in fact late."
Positiv: "everything"
Negativ: "no complains"
Positiv: "This flight was fine. It wasn't really anything to write home about - nobody went above and beyond; nothing was terrible. It could have been better, though. The flight actually landed a bit early, which was nice since it was a bit of a late flight."
Negativ: "Pretzels. The in-flight snack was pretzels, which is innocuous and also super boring. Also, no entertainment to speak of."
Positiv: "Short island hop but still great staff is just HAPPY"
Positiv: "The crew was very good and met all our needs."
Negativ: "Free entertainment from LA to Honolulu."
Positiv: "I like that you could watch TV, movies, or listen to music."
Negativ: "When we arrived to SFO the flight was delayed for mechanical issues. When they couldn't fix the plane they had to fly another one from the Island to get us. This resulted in over a 14 hour delay and ruining our plans for our first day. The wing in SFO was all under construction so if you wanted to get anything you had to leave security and go back through it over and over."
Positiv: "Crew was nice and attentive"
Negativ: "Luggage situation"
Negativ: "My surfboard bag was ripped and all straps were broken and was then patched up with duct tape!!! What the F#€*?!! It looked like it fell off the plane and was run over. Plus my bike box was torn to bits and patched with duct tape and was cut open by someone’s knife, I ended up loosing bike parts because of this. Horrible bag handling by the crew!! This was all noticed when I picked up my bags in Auckland"
Positiv: "The staff on the flight was great."
Negativ: "Screaming babies everywhere."
Negativ: "No free blanket. No free entertainment."
Positiv: "Amenities"
Negativ: "Waiting for baggage at the baggage claim."
Negativ: "There should have been movie/tv options that were free!"
Positiv: "I drink a lot of water and more so on flights. They weren’t apprehensive about serving me more than one glass of water/drinks (a problem i have had with other airlines)"
Negativ: "The food was lack-luster and there werent any options (aside from the specialty diets that you can request ahead of time). They also did not provide any blankets or pillows during the flight and the AC was running the entire time."
Negativ: "Most airlines offer free entertainment on long distance domestic flights as long as you bring your own headphones. This is a 5-hour flight. Why would Hawaiian Airline want to charge $7.99 for viewing a movie?"
Positiv: "Quick problem solving and excellent service when my assigned seats were not the same on the boarding pass. The awesome safety video from around the islands. The crew was very efficient and kind. The breakfast mea was just right. Milk with good coffee! Especially liked that HA offers plenty of water! Mahalo nui loa!"
Positiv: "Crew was so nice, flight was easy, quick and smooth, and the whole thing was just enjoyable!"
Negativ: "Everything was great!"
Negativ: "When I checked in i asked the agent to help me board early since I was carrying a fragile musical instrument. She said check back later. I had no seat assigned and was told I would be seated after all families were taken care of. I waited and waited and finally when everyone was boarded, I checked one last time because I was the only person left in the waiting area and the gate agent totally forgot about me. So she assigned me to a seat that had a wall in front of it and no storage space in the seat in front of me. I was livid. Thankfully I didn’t have to check the instrument but the hassle was a nightmare I really wanted to avoid."
Positiv: "Food was better than most domestic airlines. Seats were large enough for comfortability during a long flight. Seats against walls still recline."
Negativ: "Domestically, infotainment, headphones, blankets, and most drinks cost money. Can't pick seats online for international flights, so we're stuck with whatever is leftover. Planes not particularly clean; lots of crevices with years of debris."
Positiv: "Boarding didn’t take too long and seats were comfortable."
Negativ: "WiFi on plane would be awesome!"
Negativ: "Online check in and Check in terminals at airport didn’t work"
Positiv: "The boarding was very smooth and efficient, and my seat mate was a very interesting person to talk to. A wonderful flight."
Positiv: "I like that they gave a meal during the flight, especially since it was a 6 hour one. Food wasn’t too special: a hot sandwich, chips, and cookie. Good overall atmosphere. Attendants were friendly and helpful."
Negativ: "When checking in, there wasn’t any seats available. Needed to wait at the gate to finally get seat assignment, after boarding already started. Traveling as a party of two, was lucky to be able to sit together for a full flight. Also, all entertainment options cost money. For other airlines, some cost money and some did not. For a long flight, I would expect free entertainment, but I might be spoiled by flights to China."
Positiv: "Really friendly attendants"
Positiv: "Acomadations were ok food and drink service were consistant good entertainment and hospitality"
Negativ: "The only thing that I didnt like was due to my own actions with scheduling and non transferable tickets the insurance didnt cover anything complete waste of money and I had to cancel my charter due to issues with my flight and didnt recieve much help trying to rectify the situation all in all I lost a lot of money"
Positiv: "The free run punch and chips they serve right before landing."
Negativ: "Reserved seats and they were not honored. Instead we were stuck in the next to last row. Agents were unapologetic and did not care."
Positiv: "Ontime , friendly , comfortable, they really do take care of you"
Positiv: "Food served is actually ok. Planes on time"
Negativ: "I'm so sick and tired of being subjected to damn ads on Hawaiian Airlines flights. They literally use the claims form as an excuse to show a short video about how to fill it out and THEN give you two or three ads because they figure "what the hell we have your attention now and we're going to sell you something and increase our profits." I have had it with this type of capitalism that just milks people's patience. No thanks! And no more damn Hawaiian Airlines credit cards ads! For crying out loud."
Positiv: "Good price, food and drink free, cocktail prior to landing in Oahu, accommodate to have two seats together"
Negativ: "Didn't know seat assignment ahead of time, in flight entertainment needed to be paid for"
Positiv: "Wonderful flight crew and attendants. Everyone was so pleasant. No stress! And we got a complementary alcoholic rum punch"
Positiv: "Loved the meal"
Negativ: "Nothing"
Positiv: "Staff was very friendly"
Negativ: "You had to pay for movies"
Positiv: "Fun hawaiian theme to get you in the hawaiian spirit before landing"
Negativ: "Tight seating. Especially when your next to an overweight person and there is no way to climb over them to get to the restroom and they are taking up part of your seat."
Positiv: "The crew was very pleasant and very helpful getting us to our connecting flight to Kona since we arrived late, due to equipment problems leaving Sacramento. A free meal was a welcome surprise."
Positiv: "The tropical twist to the food served on board."
Negativ: "No in flight entertainment"
Positiv: "We didn't have assigned seats for some reason. At the gate, the agent placed is in extra comfort seats at no extra charge. Nice!"
Positiv: "Service"
Negativ: "Child kicking my chair and punching the touchscreen behind my chair throughout the flight. Parents didn't do anything but act like they didn't see how annoyed I was when I glanced at them more than once."
Negativ: "the one hour delay"
Positiv: "Not really Thier fault as they were waiting on the ground crew but they could have at least turned on the A/C. We were very hot in there waiting."
Positiv: "I like the customer service on the plane. They were pleasant. The plane was clean the planes was pretty empty. It was comfortable."
Negativ: "I didn't like the people who was at the San Fran airport who checked us in. I have a sister who Is handicap and I needed assistance and they had no Mercy. Honolulu gave us much better service Then San Francisco. The people in Honolulu helped us from the time we exited our car till we got on the plane."
Positiv: "On my flight to SF I had a runny nose and requested for tissue from the attendant. She was so busy and forgot, but I managed to get tissue from the restroom. On my way back to HI, she was in my flight and apologized (I didn't even notice her since I was preoccupied) - I told her it was busy and I saw her working it and it was okay. She offered her help in anything and I thought that was super sweet, then she said.. I wont forget this time. Nice touch"
Negativ: "The HNL airport check in is very crowded and confusing--everyone just crowds and no one knows where to go"
Positiv: "Very nice helpful people at Hawaiin airlines"
Negativ: "There was a little delay due to my flight being over sold, but Hawaiin airlines as quick to react by switching to a bigger plane. We took off late but still ended up landing on time. wow!"
Negativ: "The original 9/23 9:05 am flight from SF to Honolulu was cancelled. The airline staff did not say a word why the flight was cancelled, but they were kindly enough to put me on a United Airline flight at 1:15pm on the same day. But the UA flight got delayed and delayed, I didn't get on the airplane until 5pm on 9/23. This was such a terrible experience, I wasted 9 hours at the airport and had to cancel so many activities I have planned on 9/23."
Positiv: "Food"
Negativ: "Nothing"
Positiv: "Excellent service, the food was perfect, they gave us a Ron Hawaiian, it was so yummy...and they gave us a good impression from the island."
Negativ: "Nothing."
Positiv: "I upgraded my seat while checking in and was satisfied with the amount of leg room I had."
Negativ: "While I apprecite the airline wanting to stand out and serving food, but I'm allergic to eggs. Egg sandwiches were served for breakfast."
Positiv: "I always love flying Hawaiian. Everyone is nice, the plane is comfortable, and it gets me excited about coming home from school."
Negativ: "I wish there was at least two snack services throughout the 5 hour flight."
Positiv: "Relaxing and free tv."
Negativ: "Very hospitable ."
Positiv: "Airbus seats were comfy. Air hostesses were nice, but I didn't get anything because I was sleeping the whole flight."
Negativ: "Did not like the girl at the check in counter. No smiles at all, not a good representation of aloha Hawaiian spirit. She looked like she hates her job. She couldn't assign me a seat right there and she told me she'll call me up to boarding counter. She also promised to get me an aisle seat on my next flight but she gave me window instead."
Positiv: "Everything l just Love it .takin off and landing was Absolutely Flawless congratulations TO The Pilot."
Negativ: "Absolutely,Nothing At all"
Positiv: "It was easy helpful and a delight . All of you are great and had a good time I'll do it again."
Negativ: "Little probably legroom, I didn't know how to work the monitor that's my bad. Little more assistance than that be great Terriers thank you for a good time. :-)"
Positiv: "Atmosphere at board during the flight"
Positiv: "Atmosphere, service."
Negativ: "A who;e family of like 8 people getting kicked off the plane for something the patriarch said to a flight attendant. To be fair, I have no idea what he said, and it very well may have been warranted, I don't know, but it made me sad."
Negativ: "Aircraft was too warm. Needed more air!"
Negativ: "The entire time there was a clogged bathroom smell coming in waves. The crew was forgetful of requests. Not a pleasant flight."
Positiv: "Crew and service were outstanding"
Negativ: "Good taste perhaps...?"
Positiv: "In flight entertainment"
Negativ: "The plane was very hot."
Positiv: "compared with other airlines they were just OK"
Negativ: "everything"
Positiv: "The crews were very fast and efficient. The Dinner was good but the breakfast was very basic."
Negativ: "The seat was so crammy and disgustingly uncomfortable"
Positiv: "Check in person was very helpful in rerouting our flight."
Negativ: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Positiv: "Seats are fine. Ordering system is up to date."
Negativ: "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Positiv: "Quick boarding"
Negativ: "More water offered by crew"
Negativ: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Positiv: "On time, smooth take off and landing."
Positiv: "Nothing"
Negativ: "Nothing"
Negativ: "Crew could be on time for work so the flights aren’t delayed"
Positiv: "The Delta crew was great."
Positiv: "My seat didn't recline"
Negativ: "Bildschirmgrösse"
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Negativ: "90 minutes on the taxiway is not what you want"
Negativ: "Flight was delayed, for unkown reasons."
Positiv: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Positiv: "No delays..arrived early"
Negativ: "Restrooms were dirty"
Positiv: "Nice employees and service"
Negativ: "Seat room"
Positiv: "Entertainment"
Negativ: "The plane was hot"
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Positiv: "Call back service was best part."
Negativ: "Booked ticket through venture card points. This meant that the email address and phone number to contact us in the event of changes was mediocre information. I was informed from Tripit that the flight was delayed, not by Delta. Reservation personnel took logical course of action to find new flight for connection that we could make because of delayed initial flight. I would recommend that they first see if there is an earlier initial flight that the customer could make, then look at finding later connecting flights. We found out about delay 8 hours prior, so we had plenty of time to get to the airport earlier. Total delay required me to take additional day off of work."
Negativ: "Didnt fly from San Francisco to Atlanta"
Positiv: "Entertainment"
Negativ: "Attendant probably trying to be funny"
Positiv: "The crew are very friendly, positive and have good sense of humor."
Negativ: "The flight got delayed badly"
Positiv: "Sky Lounge at SFO and onboard entertainment"
Positiv: "Once aboard, flight went without a hitch and flight crew was attentive"
Negativ: "The inflight entertainment options need to be expanded - I've run out of movies that I want to watch!!!"
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Negativ: "Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse."
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Positiv: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Negativ: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."
Positiv: "Too many people, no room for carry-ons, departed almost an hour late."
Negativ: "Too many people, no room for carry-ons, departed almost an hour late."
Positiv: "Let on time and arrived 30 mins EARLY."
Negativ: "Had to pay for meal despite length if flight."
Positiv: "Everything went smoothly."
Negativ: "N/A"
Positiv: "Comfort and boarding"
Negativ: "Delay and food"
Negativ: "The flight was over 20 minutes early"
Positiv: "Flight was on time and left and arrived on time."
Negativ: "Should offer headphones for free."
Positiv: "On time, friendly crew"
Positiv: "Modern airplane"
Negativ: "Super cold for a red-eye flight. No blankets or pillows available, not even for purchase."
Positiv: "The service was fine. I slept the entire flight."
Negativ: "I was not impress with the breakfast since I do not eat yogurt. It is a good thing i am not a breafast eater normally because I would have been hungry."
Positiv: "The new Delta planes have great leg room for tall people even in coach."
Negativ: "Asked for hot tea but what I got was barely tepid."
Positiv: "Delta was smart with boarding early once they realized everyone had cleared security. Flight took off on-time and arrived early. The crew was excellent and exuded energy although it was the end of the day."
Negativ: "I ordered a special asian vegetarian meal and it was just plain horrible. I had to settle for the cookie. It's nice that they serve a complimentary meal on the red eye flight but the quality of the food was bad. Entertainment options were also limited although they had some recent box office entries from last year. The leg room also wasn't great but that's expected in economy I guess."
Positiv: "Excellent trip. Provided ample food snacks and drinks."
A real business class would be better
Positiv: "Crew was good, landing was great, entertainment was pretty good selection of movies, good seat space."
Negativ: "We had to run from gate 60 To gate 89. Jetway was hot while waiting to board."
Positiv: "Friendly crew members."
Negativ: "Food was meh."
Negativ: "Seats very uncomfortable Planes tatty Toilets very dirty"
Negativ: "Our BOS-SFO flight was delayed several times that would have caused us to miss our connection to HNL. Instead we were diverted to IAH where we spent the night at our expense. We are still in Houston awaiting our return to HNL. Too long a delay."
Positiv: "crew good, seats good"
Negativ: "The delay was over 2- 1/2 hours on the run way to honolulu.."
Negativ: "bei einem 45 min Flug kann man nicht viel anders machen"
Positiv: "eingentlich war gar nichts wirklich gut. sondern max mässig"
Negativ: "Es gibt 2x auf einem über 11 Stunden non-stop Flug was zum essen:Nach dem Start und einmal 1,5 Stunden vor der Landung. 9 Std. nichts. Wenn dann eine Stewardess helfen will mit einem kleinen Snack aber von einem Kollegin gebremst wird, dann finde ich das unverschämt!! "Wir machen keine Ausnahmen!""
Positiv: "Personal freundlich und in dem Fall war der Punkt 20 Minuten überpünktlich"
Negativ: "Wie üblich auf diesen kurzen Flügen keine Bordunterhaltung. Relativ wenig Sitzabstand wie sonst aber auch üblich (bei knappe 1,90m) wenn kein spezieller Sitz mehr frei ist."
Positiv: "Seats and entertainment"
Negativ: "One syaffmemberrude butall not very friendly orhelpful no food to purchase on board which meant we had absolutely nothing to eat until landing not good when ad ertise that you can purchase on board also paid 50 dollars for checked bags but ihadconfirmed with your airline theywereinyheprice along of gimethecrewwalkedpast with coffee withoutaski gif wanted one"
Negativ: "No screens in seat back; WiFi not working"
Positiv: "Leider verspätet"
Positiv: "I like the food and the movies you could watch on your phone. The United app."
Negativ: "Don't have a negative feedback."
Positiv: "Friendly, efficient crew. Short, smooth flight."
Negativ: "Bit of a delay, no entertainment due to technical difficulties. No forewarning of the technical difficulties until after we were on board the flight. A gate announcement would have allowed time to find a movie on Amazon, or some other platform for the flight."
Positiv: "Flug hat Minimumkriterien erfuellt. Puenklichkeit und Sicherheit. Getraenke wurden offeriert."
Negativ: "Ich bin klein und fand es beengend. Das überraschendste war aber das komplett fehlende Unterhaltungsprogramm. Nicht mal ein gemeinschaftlicher Monitor. Dies bei einem 4h Flug. Info über vorhandene Service( entertainment und food ) im Flug wäre wünschenswert."
Positiv: "Everything was great!!"
Negativ: "Literally took 60 min from the time the airplane got to the gate in Honolulu to when I got my luggage. The gate agent in San Francisco was not at all helpful. The United booking agent on the phone wasn’t helpful either."
Negativ: "Crew was not visible Seat space was very tight"
Positiv: "on time"
Negativ: "extremely cramped, overcrowded"
Positiv: "Business Class entsprach voll den Erwartungen, nur das erste Mal war der Flug rückwärts"
Positiv: "Prinzipiell ok aber nicht First Class Standard, wie gebucht"
Negativ: "Flight was delayed 2 hours, but was not notified of delay. Also, our gate was changed three times."
Positiv: "Good pilot"
Negativ: "Everything else and being really late"
Positiv: "The crew was accommodating and friendly. Boarding was efficient and quick."
Negativ: "There were no tv's on the 5+ hr flights."
Positiv: "Entertainment had good choices. I was very comfortable in the chairs. The crew was overall friendly."
Negativ: "Wish the entertainment came with tablets already installed instead if for purchase. Would be nice to have gluten-free options for snacks. Since my first flight was delayed and I barely made it to my connection, I had no time to grab something to eat at the airport. And being celiac, there was only a nut and fruit mix. Not enough to substitute for a meal. My biggest complaint however is with 3 hours left of the flight, i turned on the call button to request a beverage and nobody came. I waited 45 minutes, having to turn on the light 3 separate time because it automatically must have timed out. I couldn't get out of my seat due to seat belt sign. I looked back into the rear galley and 5 attendants were back there talking. Tried to get their attention. Nothing. Finally, I got up and went to get my own drinks. Being a server at hotel in waikiki, I understand that customer service is very important. And though I understand that they may have been busy and unable to answer my call, I could see that clearly was not the problem. They were just standing there and chatting. Very frustrating. Though they were friendly, they just simply weren't paying attention. I have to say in all honesty, I will not be recommending nor flying United airlines again."
Positiv: "Nothing"
Negativ: "Bathroom smelled terrible after multiple passengers made a BM! Should be cleaned and deodorant spray should be available. Had to use some body spray and cologne to neutralize the smell."
Positiv: "Unfortunately I won’t leave until morning. However I can already answer this question. I will like the fact that I’ll be seeing my only child after an entire year!"
Negativ: "I didn’t like the fact that United Airlines took time away from us. Because she’s military I don’t get to see her as often as I’d like. I booked my trip from October 5-16 2017 and our vacation together won’t start until a day later. Some may say it’s only a day but I say different and I should be compensated for my loss as well as so many other people that were traveling with me. My overall experience with this airline was horrible! I won’t say I’d never use them again because you never say never BUT they will be my last resort!"
Positiv: "Flights on time"
Negativ: "Luggage arrived 2 hours late on separate flight"
Positiv: "Siehe Bewertung in den Kategorien. Essen ok, Boarding entspannt und ein guter Flug für den Preis (sehr günstig)"
Negativ: "Nicht sehr viel Platz, zu wenige Getränke über den Flugzeitraum, Personal nur mäßig freundlich, kein Boardentertainment am Platz nur über zentrale Lautsprecher aller 4-5 Reihen (Flug durchgeführt von United)"
Positiv: "On time."
Negativ: "Ay a connecting gate too far away!"
Positiv: "came early..."
Negativ: "We could not take water with us to plane, traveled with kids 8 and 10. Did not get water even though I asked few times....kids started crying to get some water.....what is with the system??"
Negativ: "... und alles kostet extra: Bordunterhaltung, Essen, Bier."
Negativ: "Didn't really like the food plane that was offered, seating are so uncomfortable, had a child crying the whole way, wifi didn't work, there was a magazine in my sitting area with ink where I got ink on me, board was late"
Positiv: "Getting off the plane"
Negativ: "The guy puked halfway through the flt and not one single flt attendant came even though they were serving drinks repeatedly to the dr sitting in the row in front of me. Also the flt was delayed as we waited almost an hour for people trying to connect which made me more upset since I was rebooked on that later flt because although my previous flt was there half hour before departure, we didn't have a gate to use which caused me to be 15 mins late for my original flt. Did they wait for me?! NO! I was rebooked. It's unfair that they stole an hour of life from every other passenger to accommodate a few. Back to the guy who puked, an hour after that he started shaking and grabbing his head and asking me why am I hurting his heart. Then incoherent blathering and then his last episode 20 minutes before we land in which he started hitting himself in the head saying he would die right now for his wife and how he's made mistakes. It was three separate incidents from this one passenger and not one flt attendant noticed? Yeah it was bad piled on worse stacked on top of never United ever again."
Positiv: "Wir waren sehr knapp dran. Wir erreichten den Flieger nur, weil uns Airline Angestellte geholfen haben und wir durch den Flughafen gespurtet sind."
Positiv: "The flight was not overbooked, there were no fights and there was plenty of space. Comfortable flight!"
Negativ: "They didn't have the food I wanted by the time they got to the back of the plane"
Positiv: "The crew was super friendly and nice!"
Negativ: "Hardly any space and no type of entertainment whatsoever and NO chargers, not even a USB charge port."
Negativ: "Again, 3 hour delay after airplane was boarded due to a maintenance issue that should have been discovered way before. The captain also let passengers disembark which caused even more of a delay because we had to wait for everyone to finally board again after the plane was fixed."
Negativ: "5 minutes before we boarded they tried to change my seat without informing me.... luckily it popped up on my phone that my seat had changed I reserved an aisle seat when I made my reservations five days before the flight. All of a sudden they put me in the middle seat ...so I went to the counter and the person at the counter tried to tell me that I just changed to the aisle seat that I had which I actually have had for 5 days and she tried to tell me that I was lying to her I was not very pleased with United at all!!! I made it very clear and even showed her the email from 5 days ago where I had that seats all along the aisle seat that she took away from me and put me in the middle somewhere so three minutes later she told me to look at my phone and she changed me back but that's after she basically called me a liar and said I didn't know what I was talking about!! Worst US AIRLINE!!"
Negativ: "didn't know how to download the entertainment system"
Negativ: "You have to pay to watch the movies."
Positiv: "More leg room on this flight than previous united flight."
Negativ: "Entertainment worked for 20 min on a 5 hr flight with a 1.5 hr delay."
Positiv: "Personal war sehr nett, das Boarding ging zügig vonstatten, Sitze gemütlich(für Kurzstreckenflug)"
Negativ: "Flug hatte 1 h Verspätung, keine Auswahl beim angebotenen Snack"
Positiv: "Boarding sehr zügig, Carry-on wurde unkompliziert in Frachtraum verbracht da sehr kleines Flugzeug"
Negativ: "Sitze eher sparsam bemessen, keine Auswahl bei Snack"
Positiv: "Arriving alive"
Negativ: "Comfort, accessible media, cost"