Gf Isabel

The pool was large, there were plenty of beds. Lucky because the jaccuzi was broken the whole time we were here

Arrived at the hotel to be asked to sign a lot of docs (which is fine) in Spanish so hasn't a clue what I signed. Nothing explained and when I told them I had already paid they became frustrated. When asked for my card I said I didn't have the one I used almost a year ago for the booking (it broke and I got a replacement card) but even my passport and the confirmation email which said I had already paid wasn't satisfactory enough. I had to pay for the SECOND time or else I didn't have a reservation. Reception desk just kept saying "this is the rules here", really rude and condescending saying if I had the original card I wouldn't have this issue. For a hotel supposedly 4 star, the policies are anything but just like the staff. Would 100% avoid; I spent the first of my three nights here up and down to reception with proof of payment because it impacted our spending money for the short time we had over here; instead of spending what should have been a relaxing break with my husband and baby.

Tasteful traditional Canarian style building. More of this style needed in the south coast of Tenerife instead of the many characterless hotel and apartment buildings being built everywhere. Nice hotel for young families on a budget.

No hot water in the shower due to poor shower pressure. Uncomfortable cheap beds. No bed linen provided for third occupant of a three person apartment. No tea, coffee or water provided in the room as in many hotels. Little or no decoration. Childrens play area situated in the main lobby.