The hotel bellman/concierge/general nice guy was awesome - I believe his name was William (but could be wrong)...he was fabulous. Helped us to learn the Metro system as I was traveling with my college aged daughters and we had never used it prior to visiting. He escorted us to the station across the street and told us what the best value for riding through out the weekend. He was just awesome!!! The location was good if you were not doing anything in Alexandria -- as we found very few places to eat and absolutely no shopping without using the Metro to get there. Using the Metro is the way to go!!! No car needed for the most part!!! It was a very nice hotel and would stay there again if returning to the area. Only a few businesses around for dining or nothing for shopping...would have to take Metro or walk a great distance to find anything. Otherwise was a great hotel!!!!
Our package included parking, breakfast and Wi-Fi. We have stayed here probably 8 years in a row for an annual visit to Washington. The rooms are very comfortable, especially the bedding. The breakfast was a buffet and had a great variety of items. The Starbucks in the lobby is convenient. Overall we love this property and will stay there again, mainly because the Metro station is across the street from the hotel. On nearly every visit, there is a glitch with housekeeping. On this trip we returned to our room in the afternoon hot and tired, and looking forward to a cool rest. We had not received housekeeping services that day. When I spoke to a housekeeper, she told me we were listed as checked out on her sheet. We got clean towels from her and declined to have her clean the room in order to have some quiet time. We left our recyclable bottles on the desk, but they were not picked up over a period of 3 days.
The location Had to ask for extra blankets...bedding was not warm enough
Gym was impressive. Staff was accommodating. Very comfortable stay. I wish the wifi was free in the room. The in room movies seemed super expensive.
Hotel staff was helpful, rooms were well appointed and comfortable, conveniently located to shopping restaurants and metro.
We liked the fact that the rooms were very clean and comfortable. All employess were very friendly and helpful. They were never to busy to help you.
Great location for touring Old Town Alexandria and Washington DC due to it's prime location across from the King Street Station on the Washington Metro. Hilton Alexandria Old Town also has great hotel facilities such as a Starbucks on site as well as their own restaurant. Hilton Alexandria Old Town is situated at one end of King Street allowing for easy access to Alexandria Old Town Restaurants. Hilton Alexandria Old Town charged $35 nightly parking fee. This keeps me from giving Hilton Alexandria Old Town a higher rating.
The trolley and metro station was across the street, breakfast was enjoyable. Hotel was a bit pricey without a walk in shower.
Das Hotel wird voraussichtlich eine Hochzeit statt, dauerte bis in die Morgenstunden, viele Gäste konnten deshalb nicht schlafen, einschließlich uns. Es gab viele Beschwerden an die Schaltzentrale, aber der Manager war nicht anwesend, und die Mitarbeiter waren nicht rechtsverbindlich viel zu tun.
Staff were very friendly and helpful.
Staff did a fabulous job at the free breakfast buffet. They were efficient, friendly, and cheerful amidst a sea of families there over the July 4th weekend. 8 floors, but elevators are extremely efficient. Beautiful atrium. Very close to King Street Metro Station for easy access to DC attractions. Also right off King Street, the main drag in Old Town Alexandria. About a mile's worth of interesting shops and restaurants to walk down to get to the Potomac River. Great place to stay! TV channels somewhat limited and a bit fuzzy.
This hotel does a wonderful free Breakfast with made to order food and a very efficient staff. The manager receptions at night are also done very well. Good location for access to Old Town Alexandria and the DC Metro. The property charges $28 per night for parking in the facility underneath the hotel. There really is no other available parking for this hotel. The parking is dangerous and has overally small spaces in between large concrete pillars. Not only are you paying too much but the parking is impossible. Too many handicapped rooms. We were assigned one when we didn't want one at all. We also were not given the bed type on our reservation. Management didn't care. We were part of a party of 13 people staying at the hotel for an event.
We were welcomed by a very friendly receptionist, her name was Leah. She was very helpful in checking us in.
Room were spacious and quiet, provided it overlooks the back of the hotel. Large lounge, kitchenette and other facilities ok. Good breakfast, included in the room rate. No bath robe, no slippers, no shoe shine and a frighteningly empty fridge, i.e. no minibar in the room, bring your own. Rooms on the railway side are quite noisy.
Arrived by train at 915AM on check in day, expecting to leave bags and check in later, what a pleasant surprise to find out a room was ready and we could move in. The staff were all friendly and helpful, the breakfast was a great start to our day, and was by no means meager pastries and fruit, but eggs, sausage, potatoes, waffles, French toast,, oatmeal, grits, and more! The nightly managers reception with drinks, and snacks was a great touch to the end of the day. The hotels location could not be more convenient for travel, Amtrak, and D.C. Metro stations mere steps away, in addition to the The King Street free Trolley. I saw many families enjoying the Hotels amenities as well. We did not park here but the price seemed comparable or less than other area hotels, the price for our Amtrak tickets was about what it would have cost to park, without fuel costs or a stressful drive from Norfolk. Nothing fell short of our expectations, and we will likely make this trip again.
Wonderful clean beautiful room. Would happily stay here again.
Wine happy hour and morning coffee were great. Late night snacks available from the kitchen. Friendly desk staff. The family staying in the room adjoined to mine allowed their kid to throw a full-on screaming temper tantrum for two straight hours starting at 0600 Saturday morning. The walls and doors were definitely not thick enough to muffle any of that.
We liked the decor, the fact it is very pet friendly (we love dogs), the nod toward kids and their needs. It also has a very favorable location in terms of the riverfront, restaurants, free trolley service (up/down King St) and the staff is very helpful. We also felt that if you want to visit Wash DC then staying in Alexandria and taking the Metro to/from the city is a wise move and very convenient. The entire length of King Street, from the riverfront to the Metro station is very charming. The only downside we found was the distance from the Metro (for use traveling into Wash DC), however the hotel makes up for that by offering its shuttle to Reagan National Airport 1x/hr, and you can take a free Alexandria trolley from the Metro to/from the hotel after 11am. With small kids, walking to/from the Metro is too far (~1mi) and in harsh summer/winter weather the walk would not be realistic for small children. That being said, the free trolley is a great option.
Incredibly friendly staff, immaculate facility, and excellent location. From check-in to check-out, the staff were incredibly helpful and professional. We had a great time. The location is awesome as well, putting you 3 blocks from the waterfront (and only 7 blocks from Hank's Oyster Bar). The staff are very experienced customer service representatives. Rachel, our front desk rep., was pleasant and nice from start to finish. I urge you to take advantage of the 1700-1800 wine sampling as well.
Loved the styling of the location. Bed was quite uncomfortable, towels were rough, and the sheets were not as clean as we would've liked.
Staff was extravagant in their welcome and room was beautiful. Great location along King St, right in the middle of things. One drawback: parking lot adequate but not well maintained. Overall an enjoyable stay.
Loved the decor! Staff was nice and friendly!!!
The location was in walking distance to everything we wanted to see. The staff was very helpful and friendly. Restaurant was good. Beautiful decor and rooms.
Location for easy access to the metro and the diversions and restaurants on King Street. My room was close to the back and ground floor. Consequently I was awakened by the early morning dumpster pickup.
I enjoyed my stay at Kimpton Lorien Hotel and Spa in Alexandria, VA. The hotel was conveniently located in Alexandria's Old Town neighborhood and a short uber ride from DC and Arlington. The hotel had the feel of a high end boutique hotel. My room was clean and the front desk staff members were helpful and friendly. There's a spa on site I unfortunately didn't get to visit during this stay however the room service food was excellent and the breakfast across the terrace from the hotel was amazing. I'd highly recommend this hotel for anyone traveling to the DC Metro area. It wasn't super expensive either I paid about $120 for a week night stay. I liked this hotel a lot, nothing to write her.
The price was great for a 4/5star hotel, and it was a steal since I booked it the night before checking in. Staff was great and after signing up for the free rewards program, upgraded me for free. I did not like $24 self parking/ $28 daily valet rate that was NOT disclosed in the description during booking the hotel. It was a great hotel, but since I was surprised with the parking cost, it makes me reconsider other hotels with free parking and take the hassle to call ahead for parking cost before booking.
I was on the 27th floor facing the city great view. Very clean and spacious. Room service hours
Staff friendliness and helpfulness and the beautiful motel. Air in the room was kinda warm and we had it on 66, some tables in the lobby had crumbs on it and the table legs could have been wiped down better.
The room was clean, simple, and comfortable. The grounds of the hotel are pretty and well-kept. First, the garage is under construction and has very limited parking -- despite the fact that most guests would need to find alternate parking, there were NO signs indicating where the back-up garage was. When I asked the hotel staff, both in-person and on the phone, I wasn't able to get a clear answer. I was even given the wrong address and drove around in circles. Second, the staff was bordering on rude, from the front desk reception to room service. The front desk was indifferent at best and confrotational. Room service was wholly unhelpful as we tried to get a few extra plates. The attitudes all-around were churly, stand-offish, and unhelpful. Lastly, this hotel is in the middile of nowhere -- no stores or restaurants anywhere close to walking distance. Considering parking is $24/day, and you can only enter and exit the back-up garage once without being charged again, you're stuck at the hotel and at the whims of their waaaay overpriced "gift shop" and restaurant.
Staff Courtesy / Very Good Room Size / Very Good Lobby / Very Good (Areas to watch the big game and sit with friends) Parking / A bit expensive but your car is in a safe area Price for Room / Very Good (Even when paying for parking this was the best deal in the area) Room Cleanliness / Very Good Room Temp Controls / * (We could not cool the room well)
This hotel was amazing. We were tired and in the middle of a long trip south. The staff were helpful and accomodating. The room was quiet and comfortable. Hotel staff went out of their way to make my 92 MIL comfortable and happy. This hotel is in the greater DC metro area, you have to expect the types of charges that come with metro hotels. Parking was convenient, but expensive and there was no prior notice at booking. Had I not been accustomed to NYC and Boston, i would have been stunned and unhappy.
Nice facilities, esp. the ballroom
Although at most hotels you pay up front and there are no surprises. Not the case at the hilton. You pay for everything including parking. It's rediculous. You would thing that $115 a night would at least include overnight parking but it does not. I will never stay there again. Also, by neck and back have been jacked up from their bed since the second nights stay... that was over 2 weeks ago.
Very beautiful hotel with a nice overall appearance and friendly staff Pool hours were terrible for hound kids and our room was covered in a sticky substance
Our rooms in the tower were too warmdue to the temperature could not be made to be as cool as we prefer due to outdated chilled-water system. Andrew was exceptionally attentive to our needs and got us moved the Retreat buildings where we were perfectly happy. Great job to Andrew and staff for making this move happen. Paying for parking and breakfast (we were comped) is rediculous. Sorry to say these expenses will prevent us from staying at this hotel again.
Very convienet location for access to DCA. Shuttle was about 30 minutes later than expected but, driver was nice.
The front desk clerk was very friendly and knowledgeable.
Very clean and efficient. Everything was good.
I had an issue with the parking garage when I initially checked in. The went above and beyond making sure the issue was corrected. What was problematic turned into great hospitality throughout our entire stay! We could not have asked for a better location to stay!
Staff was gracious friendly. Very conveniently located. Comfortable bed
The friendliness of the staff and proximity to the Metro
breakfast coupons for the in house IHOP was great. freiendly staff, convenient to hiway
The stay was ok, rooms were clean. Location near the metro station, so that was convenient. Stayed one night to watch the wizards play. Free breakfast at IHOP. I don't think the servers at IHOP really like to serve "comfort inn" guests. As soon as our server found out that we are from comfort inn and wanted our free breakfast, smile was gone and she just turned into a b!$#h...You do get a $6 dollar credit if you want to order something from the menu...so order something from the menu, unless you like s#!^y service.
Convenience to Arlington National Cemetery No coffee ( all gone) in the lobby the next morning. I had reservations for a king size bed yet was given a room with two double beds - charged for a king. Was told at the front desk that they could not give a credit back since the reservation was made on-line nor could I receive a military discount for the same reason.
The staff was very friendly. There is also a shuttle that takes you directly to the Van Dorn metro stop. The paper says it runs twice an hour but really its once an hour. It picks up from the hotel about five minutes after the hour and picks up from the metro about 15 minutes after the hour. I would stay here again, its great for business with free parking and wireless internet, plus an IHOP is connected if you don't want to drive and get food. There is also a grocery store across the street.
The staff was friendly. Room needed to be updated. The room phone wasn't working: couldn't call the front desk, couldn't call for a wake up call.
Room was nice I did not like that they did not offer complimentary valet. Had to park on street. Needed room service late, nothing to eat late. Charged for coffee . Nickel and dime us. Never go back.
Close to Regan International and not far from D.C.
Location Hidden charges, inflexible uncooperative staff, inability to extend my stay at the same rate, generally not willing to work with customer,
Price was reasonable for the area. Easy walk and transportation to King St. Nice walk/ park along the Potomac River Long walk to the Metro through some dubious neighborhoods. No breakfast. Fees and Parking are out of control, but that seems to be a DC area issue.
Very nice conference room for seminar. Big desk. Comfortable bed. There were some very nice, helpful employees In room wifi was unreliable.
Room was perfect for what we needed Had to pay for parking when it used to be free. Expensive
My husband and I used this hotel for our recent vacation to DC. It was in a nice area. They had a free shuttle bus to the airport which is where you catch the metro. All in all it was pretty convenient to the city. Also very close to the King Street area in Alexandria. We enjoyed getting to explore that area at night. Nothing was included. You literally got the room and that was it. Parking for your car is $20 a day.
Homey feeling U need to install safty box in the rooms
room was big nice view No free wifi And ice machine on 5th floor did not work
Decent room but the no coffee and breakfast doesn't seem like a big deal. Until you're there. Then it's super annoying. There's a Days Inn near here on Pershing Drive, I'd stay there overeating here.
The rooms were reasonably updated, good cable tv options, and the pool was terrific (lifeguard on duty, so I got to swim laps while the kids splashed. . ). Our rooms were actually quiet, everything was clean, and the staff quite helpful. I particulalry enjoyed the fresh coffee in the lobby (though missed having a hearty French Roast for much of the trip). Most of the restaurant choices are a few blocks away, so we got some exercise when tired of Ledo Pizzeria and diner. Wish the pool was open earlier in the day, and it could stand some spiffing up.
The rooms we're clean, it is not too far from the main points of interest-$15 taxi ride or a cheaper metro ride takes about 25 minutes We called the hotel to say that the first person from our group to arrive will not be the one whose name is on the reservation to make sure there is an easy check in, only to find out that the hotel cannot find the reservation even though we received an email confirmation. Saying that there is no reservation at all we we're told to call the booking website, we're places on hold by the hotel for a long time before we finished a sentence, and overall it was really hard to edible this and took us 50 minutes of calls to figure it out and find the reservation.
Location Tour buses took over the parking lot
The room was clean and quite. Close to DC. Friendly staff. Took 30 min for staff to get reservation. No tv remote. No breakfast
Price was pretty good for DC during spring break. Close to subway. Wireless was extremely slow and intermittent. They felt is was our computer but we had several...they could not all have issues. The room was moldy causing a lot of allergy issues.
stair access only to second building. Terrible set up for the handicapped
Close proximity to the metro. The hotel is not far from the metro, but it is also right off the side of the highway, making it quite loud and a little bit of an eyesore. When I arrived, the staff seemed a bit confused on how to check me in. They allowed us to "check" our bags for the afternoon while we traveled. The pizza place next door seemed enticing at first, but quickly turned us off by the looks of it. Appearance is everything sometimes. Very poorly cleaned room. Hair left in the hair dryer. Shower looked like it had not been cleaned. Overall, poor quality. The room was really warm, despite efforts to turn down the heater. Would not stay here again and would not suggest to a friend. Way overpriced for value.
This Best Western is very run down. There are cracks in the bathroom walls, mold or dirt in between tile. The room didn't smell clean, nor feel it. I would prefer hotels not spray room freshener (which they didn't), however it had a stale smell. The first room we were given was #119, whatever you do, don't take this room, it is next to the laundry room and the noise and banging from the machines is not tolerable- this room should be a storage unit- not fit for humans. ( it is also right under a staircase to the second floor- kids were running up and down alot. Second worst experience at a hotel/motel ever!
Very clean hotel in good neighborhood. Arlington is very nice and is easily accessible from the hotel. Compared to other hotels in the area is very affordable. The staff was also real nice and if you need to store your luggage after you check out for sightseeing you can for free. There is a decent walk to the nearest metro rail station to get into DC and the surrounding areas and the highway can be a little noisey. No breakfast included.
I loved being so close to the metro. I found the room and bed comfortable and adequate. The fridge and microwave made it so we were able to provide most of our own food, which was a plus for us. The prices were the best we could find so close to downtown. You can also easily walk to the Iwo Jima memorial. No elevator anywhere near our room, so you had to carry everything to the second floor (not that atypical in my experience). The pool was a big letdown. It would have been a big perk for our young children. The water was cold; the whole pool room was so foggy in the evening that you couldn't even see across the pool; the shower curtain in the pool changing room was covered in dead gnats, and the ceiling was covered in condensation that dripped on you as you changed.
Location If you want to sleep past 7am avoid room 221. It's next to the maid's "staging area" ,so starting around 7 there's loud banging around & talking. The walls are quite thin.
Vorteil zu der Lage: Shuttle zur Metro bis 10 Uhr abends. Die Lage, man konnte nichts zu Fuss unternehmen, da Hotel direkt in einer Highway Kreuzung. Aber sehr ruhig. Der Frühstücksraum( schlechte Luft durch das Waffelbacken, nur Plastikgeschirr.)
Nähe zur Metro-Station, relativ ruhig gelegen, freundlicher Frühstücksraum, Personal teilweise sehr freundlich, große Zimmer, Shuttle-Service zur Metro-Station, Buchung über Internet funktinierte klaglos, großer Parkplatz Sehr schlechter Geruch im Zimmer (Raumspray ?), Sauberkeit im Zimmer könnte besser sein.
gutes Frühstücksbuffet, Shuttle zur U-Bahnstation klappte bestens, Zimmer sauber und angemessen ausgestattet Plastikgeschirr beim Frühstück (aber das ist nun mal Amerika!!!)
We stayed here for the first time and just one night. We were two couples, one mature and one young; reserved for a Studio but Reception Desk pleasantly upgraded us for a Suite at no extra charge. We were well pleased with cleanliness, space and comfortableness, quietness, view from windows of our room up in the seventh floor. Better yet, the availability of a kitchenette with all the appliances and utensils is a big plus. Sure helps save money preparing our own meals. Great quality, variety and flavor on the breakfast buffet --> excellent! First time we taste an enjoyable free breakfast in a Hotel. Thank you! We will definitely consider returning here on our travels to Connecticut. Nothing negative at the time; we just stayed for one night.
Beautiful hotel and the staff was very friendly. My wife is super picky and she even liked it.
Hotel is located approximately 15 minutes from DC easy in and easy out. 10 minutes from Old Town great shopping and food. Great hotel for kids.
We were very pleased with this hotel. We stayed in a one bedroom suite, so my husband and I had a king sized bed and the three kids crashed in the living area with the sleeper sofa. The hotel staff were very friendly and helpful. The manager's reception Mon - Thurs was very nice. It was basically a meal - meat, veg, rice, and a nice big salad bar the one night that we went. The breakfast was very nice and had a good selection. I liked that there was fresh fruit each morning, while the kids enjoyed the waffles and muffins. I also liked that the room safe was big enough for a larger sized laptop. I only wish that the hotel had an indoor pool, because in the evenings it would have been nice for the kids to have something to do.
First of all the staff was great. Rooms are a little smaller then pictured in the vidoes but not bad for a family of four. Breakfast and dinner were also good with a good selection in the morning.(dinner there is only one main item) There is now a free shuttle to the metro (train station) every 1/2 hour.Pool and hot tub were refreshing after a long day site seeing. Hey kids they also have free internet!! (i know they cant live without their computers) Beds were one of the best ive ever slept on,nice and comfy! If your staying in N.Virgina or D.C. this motel is a great place to stay
The homewood suites in alexandria was a wonderful place for my family and i to stay while we were in the area for a week. The staff was polite and not pushy, the breakfast and evening food were good, and the lobby has amenities such as a pool table and snack shop which makes for an overall good experience.
My family of 5 stayed at this hotel for a D.C. sight seeing trip. The front desk staff was excellent and the room was great. The only disappointment was the staff servicing the breakfast area. One older lady stood over us while we got our food and was obviously annoyed by our small children, despite my wife and I being careful to watch them. The same lady tied up the microwave (intended for the guests) to heat up the food being served...I thought this should be done in the back and found this odd. The food offerings were average.
My family and I enjoyed our stay here. The Staff was friendly and efficient. The rooms were spacious and clean, the hot breakfast was a life (and Money) saver. The Hotel is located in a good neighborhood with some good restaurants and shopping in walking distance. Both Wired and wireless internet service is complementary and was fast enough to watch streaming movies online. The only thing that would have improved our stay here was we wish the hotel had a shuttle to a Metro station. There is a bus stop nearby or a drive to a station is your only option to reach the Metro.
I liked the location of this hotel to Old Town Alexandria...for the price it was great!!!!
Very please with hotel, service and accomodations. Would highly recommend to others.
Great hotel that allows a family of 4 to visit DC on a budget. Good size rooms that easily accommodate 2 adults and 2 kids without feeling cramped. Full mini kitchen that makes it easy to prepare your own meals. Excellent hot breakfast is complimentary at the hotel. The hotel is about 4 miles from the King Street Metro Station where parking is FREE on the weekends. Shopping center (with super Target) is one block up (walking distance).
The shuttle service to King's Street and the airport was a nice added benefit.
Nicely convenient to Heathrow. Well equipped gym. Friendly staff
The hotel and rooms are first rate. The bartender was friendly. The staff does not go out of the way to make you feel welcomed at all. The ATM in the lobby was broken, and instead of offering a solution, I was told to go two blocks to the next ATM! Shuttles were late and often full so we would have to await another! This often means a 30 loss of vacation time...
Clean Hotel. Friendly Staff. The room and bed was very comfortable. Paid Parking. No Continental Breakfast. No microwave in the room or hotel? Room 331 you had to enter a dark bedroom. The room was absent a central ceiling light in the center of the room above the bed. Turning on the wall light switch at the room entrance door only turns on the vanity light.
The hotel is well equippped and well staffed. There are 2 shuttles an hour to the airport / metro or you can walk 20 minutes to a metro station. This made is a great base to visit Washington. Alexandria is a pleasant tow with lots of restaurants. Prices were much better and it was like living on the dge of the city so it was quite and relaxed but quite easy to reach all the sights of DC. We really liked it all. Hotel is well maintianed but you can tell it is an older building.
An ideal stopover to recover from transatlantic flight. It is possible to eat in but a walk along the side of the Potomac followed by restaurants or shopping on King Street provides a good experiencce even for a solo traveller. The hotel is slightly lacking in character and the walk from Braddock Metro Station is not the greatest (though the room was fine and a courtesy pickup from National Airport is available)