Baymont by Wyndham Auburn

We booked and paid for a Dbl Queen room online just before arriving. However, when we arrived, we were informed that no Dbl Queen rooms were available. There were suites available for about $20 more, and a King room with couch available for the same money. As it was late, we opted to go with the King Room & Couch. When we called Kayak to get refunded for the online reservation, we expected that they would coordinate with the motel to make things right for us (ie, give us the suite for the same money as what we attempted to book, so one of us wouldn't have to sleep on a couch). They did refund our money for the reservation, offered to try to relocate us to another motel, but did not try to resolve things so we wouldn't have to move to another motel so late at night... we still had to sleep on the couch!!