Hard Rock Hotel Penang

Love the rock style. Room setting and facilities.

I specifically asked for breakfast boxes as I have to leave really early the next morning to catch my flight. And it's quite a long way from the hotel to the airport I have low blood sugar I have to eat. Lady at the transportstion counter promised she would reserve two boxes for me. The next day When I asked for them the receptionist simply shrugged and told us he didn't receive such request. So I told him I requested and I hope something would be done at the time, he responded with an expression that he doesn't care at all and would not want to do anything about it. It was such an disappointment. I can't believe I stayed in this hotel which my friend recommended and had such an unpleasant experience. I would not choose hardrock ever again.

i like the swimming pool and environment of the hotel .

so far dont have any complain.

the location, great rooms, pool and food.

put on smoking floor (again)....several things wrong in room...not a good band in Hard Rock Cafe.