Hilton Boca Raton Suites

The location was ideal. And, although the food was mediocre at best, the free breakfast buffet added to the overall value for the total cost of the stay. Likewise, the fact that parking was free made this property a better value than other area properties we considered who charged for parking, resort fees, etc. The physical plant was a hot mess (literally and figuratively)! Woefully inadequate air-conditioning left lobby frigid, hallways steamy, and wild variations even within the suite. The plastic bathtub was cracked and peeling, and the "vintage" sofa sank down to the point that we could not sit on it. The entire property reeked of mold/mildew. The maid service was poor, and the housekeeper we met was downright surly and acted as if our presence was an imposition. The gift shop had weird posted hours (closed all afternoon), and then it wasn't even open during the posted open hours! The front desk staff at check-in treated us like second class citizens because we had booked through Kayak instead of Hilton Honors. Whenever we stopped by the front desk, the staff was too busy socializing to interrupt their conversation to help us.

The location is good Id you want to stay in Boca. The rooms were unclean. That is my first priority and they failed miserably. Used band aids, gum, dirty carpets, common areas. Really disappointed.

We were placed in a room alongside 4-5 teenagers who were incredibly noisy in the hight. My wife finally got up and yelled at them and they quieted down. Your front desk should know better than to place teenagers anywhere except isolated from the rest of the guests.