Extended Stay America - Milwaukee - Brookfield

The kitchen

Breakfast is lil weak

Great bed, working kitchenette, ample parking, excellent front desk associates. Nice area with many restaurants of all types nearby

Every room is inspected on the same day every week. Was not informed at check-in the inspection was the next morning. Only found out from a letter attached to the OUTSIDE of the room door when leaving for appointments. Normally, I'd just feel it was an oversight but two things following this greatly bothered me, as they would any paying guest. First, this Extended Stay America's complete lack of concern for security. My room's door was ajar when I arrived. Room was fine, no problem but then that note at 10am next morning my room was being entered. Would they go through my possessions too? So, went down to the front desk to find it empty with the entrance security doors left completely unlocked. As directed by the sign on the desk, called the manager from the vestibule between the open "security" doors. Second major issue was the appalling behavior of the General Manager who identified herself on the phone as the person who signed the inspection letter. She was not only unconcerned, but confrontational and belligerent. I expressed serious dissatisfaction with this hotel's careless attitude towards guest safety and, as the discussion broke down, her utter lack of hospitality. Not even the basics. She kept making excuses and arguing instead of diffusing the situation with a simple apology and validation of perfectly legitimate concerns. I left but thought better of it and decided to cancel early plans. Saw the GM and an associate at the front desk on my way back up to secure my computer and valuables. Again, tried to get some kind of acknowledgement but she was just as defensive this time. Finally she said she was sorry (whoopie) and asked what I "wanted from her." Asked only that she please be in the room when it was inspected, make sure the door was closed when they left, and inspect the extensive mold around tub while you're at it. At least they fixed that before I got back (alert the media).

Only had packaged muffins and granola bars

Room was not the greatest. Just dingy and nothing special.