Element Vancouver Metrotown

Positiv: Rooms were large - view was okay Restaurant next door was convenient and food was excellent Very close (walking) to large shopping centre

Negativ: Price. Not much extra for money. Bathrobe would have been nice Cutlery was not available in the breakfast area - staff had trouble handling amount of people for the long weekend - not a lot of hot...

Positiv: Nothing Too expensive I did not get the BCAA discount. Very bad service with booking.com. Not for customers.

Negativ: Staff's not very friendly and with long faces. Your staff are not customer focus. I didn't know why cancellation is charged and there is not refund. This hotel is like robbing customers.