Krystal Urban Ciudad Juárez by US Consulate

Positiv: We really were comfortable , their beds were very comfortable, the room was very clean, the air conditioner worked great.

Negativ: It seems that they are renovating the hotel so the carpets in the hallways were very dirty, torn, and outdated. Our room had seversl cracks in the ceiling, the refrigerator didn't work and they tried to tell us that it was meant to keep the food at room temperature. There was no iron. The guests in the next room arrived at 3am drunk, and were very loud, you could hear their conversation through the walls. The pictures shown online we're absolutely different than the actual Hotel, it was quite disappointing.

Positiv: Close to the airport

Negativ: Specifically got this hotel because there was a pool and a hot tub after settling in the room we went to the pool area not very well kept. It was empty the pool water was very hard and your skin ...

Positiv: staff very profesional

Negativ: Carpet inside the bedroom look very old

Negativ: Very dirty carpets

Worst Stay Ever

Positiv: There's nothing to like about it.

Negativ: Everything from the room to the staff. Rooms were super dirty and nothing worked, not even the lights. The staff were horrible not well mannered at all. They don't like guest that get cheap deals on Expedia because they say they can't make money off of us customers. What was worse is that before you can claim your reservation there, they ask how you booked your room so cheap and once you tell them through Expedia they give you the worst rooms ever and give the most horrid staff service. My reservation had free breakfast included but the staff were charging it. Over all I do not recommend others to stay at this hotel at all, not even for businesse or pleasure. Oh almost forgot they charge to use the pool. Like seriously?

Positiv: Breakfast was supost to be included but we were charged for it out of pocket

Negativ: Because we had to pay for it out of pocket