Sutchi Hotel

tv works it is possible to get an iron staff nice good value for money cheap quarter

the air conditioner does not work. the freezer does not work. the toilet hangs only cold water taxi impossible a lot of black people the photos are not realistic in the hotel the noise in the morning

Good location. The beds are old styles but comfy and enough bigs! Rats runnings outside under windows at night time! :)

This was the most horrible hotel experience in my life! There were many problems: At first: I prebooked and prepayed a room a 5 bed room for 6 person. One bed was king size so 2 person can sleep. The recepcionist didn't understand this situation and cancelled my booking. How is it possible that a hotel just cancel a reservation unilaterally? And I didn't get this notification!! The booking should have been kept! Other remark: the hotel have to manage its site on booking.com! This 5 bed room for 6 person is available now continously!! So if they think that a 5 bed room is for 5 person only they would have to refresh its page!! Second: We arrived late night at 3 AM, were very tired and got faced this situation that our room was given to others. The receptionist gave us 2 normal rooms for first night and asked 150 dirhams extra! I was so tired so I didn't want to debate. Of course I didn't get any invoice/bill. (I'll report it to the Dubai tax authority.) I think if they cannot held our room, (sometimes it happened in another hotels) they should give another rooms for the same price, not for extra!! Third: when we check out the receptionist ask for the full price of booking!! As a reminder: I prepayed it via booking.com! He told that the hotel nothing got by booking.com. And he said I need to call booking.com customer service and check it! I must called at my own cost!! Meanwhile I ask for the hotel manager so he also heard and knows everything. Of course the CS agent confirmed that I payed for the whole booking. Finally it turned out that the HOTEL CHANGED ITS BANK ACCOUNT many month ago and this caused that not received any payments from booking.com!! Such an idiots working for this hotel?! Who is responsible for keep up to date the booking sites and other datas? Why did I have to pay twice for this booking?? The solution: booking.com refund me debited amount.. But the BIGGEST PROBLEM: I think we are the customers/guests!

Nothing

Very bad in all aspects