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Loved everything about this hotel. The room was very large with a sitting area dining area and a very large bathroom with double sinks! The room also had a working fire place and a very comfortable bed! The room was exceptionally clean and we didn't want to leave. The feel of the hotel is luxurious as soon as you walk in the lobby. The outside does not do the hotel justice. Absolutely worth the value. There seemed to be a train beat by and we could hear the horn several times during the night.
Staff were very accommodating. Allowed for very early check in and we used their complimentary car service multiple times. Would definitely come back. Nothing.
We have been coming to Eugene for the last two years because our son goes to school there. This is the first time we stayed at the Inn and loved it. We met the owner Brian in the elevator and he graciously welcomed us and made us feel at home. Everyone who worked there was truly welcoming and struck up a conversation with us. The rooms were spotless. Very highly recommended.
Restaurant waitress Laura. Extremely pleasant and professional. The kitchen did a good job. The size of the room. The bath towels, hand towels and wash cloths. They should have been discarded 2 years ago. The worst I have seen. Was told by the guest service agent at check out that they just renovated the rooms. It was not in the budget. Dust on the night table. The GM is not doing his job.
Conveniently located on river walk and next to mall. Room was outdated for the premier hotel in Eugene
Vintage 60"s architecture, condition of facilities and cleanliness, riverside food and bar service, friendly and efficient staff.
If you buy a room on an online site the Valley River Inn takes away all amenities. No breakfast, etc.. Also when the staff see's your online rate their attitude completely changes to the negative. Restaurants food was very poor and very expensive.
The decor, the staff, and the chef. Best food I've ever had at an American hotel.
Room service food was excellent. We shared the steak dinner and a Cobb salad. The beef was terrific as was the salad. Even though the hotel is about 45 years old, the room was newly renovated. The furnishings and decorations were very nice. Our only complaint was the bed was harder than is comfortable for us. Other than that, great stay.
I thought the location of the hotel was excellent. The restraint in the hotel was so good that we didn't eat anywhere else during our trip. We loved it here and will come back in the future.
Great hotel service staff, very friendly and accomadating! Clean rooms. Comfy bed & pillows. Beautiful scenery by the river. Love the smell of cinnamon pine cones in the hallway. Enjoyed the pancake breakfast in the restaurant. Hotel was quiet & pleasant. Can't beat the location--walking distance to food & shopping. Great stay especially for price. I personally love a mini fridge in hotel rooms and would have preferred it if the rooms had one. Also service in restaurant, although friendly was very slow and there was hardly any diners. Plug in on lamp didn't work & I didn't realize it so i awoke to a dead cell phone instead of a fully charged one. Like most hotels, there is a lack of convenient electrical outlets for charging devices. still Enoyed stay and would stay again.
Sitting by and swimming in the pool was wonderful! And our meals on the deck by the river were excellent!
I made a mistake on my reservation and accidentally booked for one week later than I had intended to be in town. Valley River Inn said "no problem" and they changed my reservation to that be night instead of the date one week out. I know that if they were booked solid they wouldn't be able to accommodate me but the front desk staff acted like it was not a big deal and that people make those mistakes all the time. I really appreciated the "customers always right" approach they took. pool and hot tub close at 10pm (which is fair considering many rooms look out to the pool and it wouldn't be nice to have loud noise coming from the pool area when you're trying to sleep.)
This is one of the older luxury hotels that has been wonderfully maintained. Spacious and beautiful with all the amenities you could want. Gracious staff and the restaurant and lounge were perfect!
Everything was great and my weekend there made going back to the real world a little better :) That I couldn't stay longer
The beach view was just as great as Maui (in a different way) if not better. The rooms were clean, beds were comfortable, staff were beyond friendly, & plenty more! I was happy w the entire stay! Nothing
Oceanfront room with gas fireplace on a chilly day. Very clean and comfortable. Very nice restaurant for dinner and breakfast.
Everything was great, except for the wifi connection. We ended up needing to use our data instead in order to do anything requiring the internet. Overall a lovely and romantic stay.
Breakfast was good. Found some long black hairs in bed& shower (not ours). Staff left dirty coffee cups & old coffee on counter.
The desk staff was friendly and overall helpful Rooms are dark and smelly. Feels dirty. Tiny, scratchy towels with a bar of soap and cheap combo bottle of shampoo/conditioner. Parking lot overcrowded especially with uhauls and trucks. Fitness center was a treadmill and broken down combo equipment piece. Pool cloudy and smelly. Far overpriced for a "motel 6" place.
I like staying here but before I had a chance to shower the main water line broke...stuff happens.. Overall a nice hotel, just unlucky break!
Luxurious bed. Clean. Nice shower. Good water pressure. Breakfast was a pleasant surprise. I did not like constantly hearing the sound of water rushing through the pipes. It kept me up most of the night. When I checked out, the guest in front of me told the person behind the desk that he and his family hardly slept because of the sound of the water in the pipes. He suggested you insulate the walls.
Very friendly staff. Nice clean rooms. Great location by the park.
It was clean and had an easy check in and out. The pool and hot tub were nice. The shower didn't work and would not get hot either.
The room was nice and large and had enough space for two people to stay comfortably. Bed was comfortable. Air conditioner kept room cool. Continental breakfast was good. Coffee was good. Bed cover too heavy. Was almost no counter space at sink. Air conditioner rattled. Continental breakfast food barely warm. Very crowded dining area. Parking lot was too small for this hotel. I could not find a place to park after returning from dinner with my family.
We oiled hear loud neighbors lol night talking and banging furniture against our common wall. Walls didn't appear to be very sound proof.
The front desk staff was great! The facility was okay. Parking was pretty tight There was some dirty pillow cases on the bed. The ceiling over the shower was very moldy. Overall it was okay.
Computer room Maintenance guy doing loud repairs in stairwell next to room before 9 am Sunday morning. I am a marine painter/blaster that works long hours multiple days of the week. I was looking for a late start to my day Sunday morning. Rude!
The bed was very comfortable. We had a better night's sleep than we have in a very long time. There were notes written from the previous guest on the notepad, there was used soap and shampoo in the shower, and there was old food in the refrigerator.
The hotel room is large and roomy. Bathroom is big and clean. love the free movie option. Location is a little remote, but not a big deal if you have a car.
Kids enjoyed the pool I personally thought it could of been a bit warmer but happy with it.
Staff, amenities, cleanliness No
This guest did not leave comments about this hotel.
I was disappointed at first, since from the hallways and the elevator, the hotel is a little dated. However, the room was quite nice. I loved the fireplace and the couch. It was also a nice surpris to have a refrigerator in the room to put my leftovers The hallways were a little dirty, but that could have been just during the time of my stay. As I was walking down the hallway I was thinking, 'Is this really a 3 star hotel?!'. But I found the room was nice.
Centrally located, clean, friendly staff.
Lovely accommodations! Comfortable in every way. The loud air conditioning turning on and off during the night.
Great location near Autzen stadium. Loved our stay here for our anniversary.
Rooms are well appointed and comfortable for short or long stays. And the staff is very friendly, attentive and efficient. No complaints.
The riverwalk with a lovely park is right across the street. We enjoyed the jacuzzi outdoors and the buffet breakfast.Staff was superbly helpful. Tricky finding it even with a detailed map.
The location and the room size. Oh, and the bed was excellent. Poor lighting in the room makes it hard to read.
Large roomKitchenetteSnacks in evening with wine and GREAT Breakfast! My husband is a light sleeper and he heard the road noise.We were on the first floor (per our request) and could hear the folks above us.Next time we will request a higher floor and a more interior room
Nice to have the kitchen feature! Breakfast was good. Nice to not have to go anywhere else for that and coffee in the morning. I was surprised for a three star hotel to find a few hairs on the floors. Possibly pet? Since they are allowed here...Otherwise, overall good experience.
The staff were extremely friendly & accommodating - they rushed to make my room ready when I asked to check in early; had free toiletries I had forgotten; social time in the evening that included fajitas and complementary drinks; gas fireplace in room Would have been nice to be within walking distance of my conference, but the good experience made up for short drive (free parking was nice too).
Like many of the hotels located on Franklin Blvd, I would assume the rates are increased anytime there is some kind of event being held at the U of O. I paid $174.00 per night plus fees...and it was not a football weekend. A fair price would have been around 119.00 to 149.00 per night. That said, it is a nice clean hotel
This hotel is very clean and new. Nico at the front desk went out of his way to help us with information regarding our tour of the University of Oregon. Nico does a great job of providing superior customer service! This hotel is a great place to stay if you're visiting the University of Oregon, it is literally across the street.
Price points are pretty good for long term stay, and they will work with you if you find a cheaper price online. Parking is one car per room, and that's no joke! Their parking lot is tiny and awkward if you drive a larger vehicle.
I've stayed here on many occasions when visiting family and friends in Eugene and have always had a good stay. No frills for this little hotel, but it's clean, in a good area, the staff is friendly and they have breakfast. The water pressure in the showers is always low.
Breakfast was over as early as 930 when I went down to eat. Loud heater-/air. Load rattling bathroom fan. Dingy blankets that are years old.
Location to the University Blow dryer broken and front desk didn't have a hand held one. Phone completely dead. Thin walls, need earplugs.