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Main Lobby ist schön, die Toilettenartikel waren super Qualität Das Personal an der Rezeption war Mitglied war kurz angebunden und unfreundlich. Die Zimmer sind veraltet, Auffrischung nötig.
Express Checkout war vorhanden, aber man musste eine Karte mit Zimmernummer und E-Mail ausfüllen, damit sie die Rechnung senden können. Ich warte noch auf meine. Ich hinterließ eine Nachricht und bisher keine Antwort bekommen. Reise endete vor 11 Tagen. Mir wurde zuviel fürs Parken berechnet. 4 Tage statt einem Tag. Ich kam Freunden, sie waren über einen Tag und hatten ihr eigenes Zimmer am folgenden Tag.
Everything was very good overall and with a few minor issues (mostly personal things) they did a very good job with everything. Room was clean, as well as the bathroom. View was super nice and clear from the 16th floor, south tower. Staff in hotel was courteous and fast. Soap in bathroom was used. TV was pure static. No complimentary breakfast. Valet was sort of rude.
The hotel lobby was beautiful and the employees were very nice. We had 3 different groups of family coming in and the person who checked us in gave us top notch service and was able to let us check-into our rooms early. He even let us have free shuttle tickets for everyone for Disneyland. I definitely will be back. With a group of 12 of us it was much easier to have the breakfast buffet at the restaurant in the lobby. it turned out great!
Loved the location, room cleaness, staff was very friendly and bed was confortable. Breakfast buffet was a bit over priced.
What a friendly and service oriented team! Made us feel very welcome and well taken care of.
It was clean, convenient for our conference, room was comfortable, staff and service was above expectations. Hotel food/restaurant/bar was good. Also close to other restaurants.
This is our 4th stay in Hyatt regency orange county this represent how we are loyal to this hotel we just feel like home
The hotel has an amazing staff. The two restaurants are very good and offer really good food unlike most hotel restaurants. We had the one bedroom suite and it was very clean. The hotel has its own shuttle bus going to and from Disney check out is at 1200 am. I paid $170 per night and it was far better than the Fairfield inn by Marriott which is located right across the main entrance to Disney Land. There is a Starbucks inside the hotel!! The prices in the little store of the hotel are somewhat ridiculous but it is a great hotel. Parking is rediculous with $27 per night. One Bus is not enough during peak hours to get guests to park.
The staff was extremely nice and helpful!
Staff was very courteous and friendly. Excellent customer service. The location was great. Loved taking the shuttle to Disneyland from the hotel. Hotel is well kept. Loved the lobby - spacious. The Starbucks, gift shop and deli. Even thought we felt self parking was expenses we appreciated that the parking was adjacent to the hotel. Overall we had a wonderful time at the Hyatt Regency Orange County and we look forward to staying there again. The mattress' were not comfortable. The pillows looked worn, pretty flat. Housekeeping didn't leave us enough towels on two days. We got confused when we drove up to the hotel and staff (not sure if they were all Valet staff) came to our car and immediately asked us if self park or valet. and began to pull our bags out of the card. We had no idea what we were going to do without checking in first. That was a bit overwhelming. We felt self parking was too expenses.
Easy access via shuttle which is convenient. The shuttle/parking should be free for guests... I wouls have given an extra star for the extra value.
As soon as we walked in we felt welcomed, It was our hotel choice as newly weds on our honeymoon and Helen the front desk coordinator was great! She bumped our room from standard king to a full suite!! Must I add she also gave us complimentary chocolate covered strawberries and a bottle of wine!! This was all unexpected! I would definitely book here again and recommend it! :)
I have had a big problem staying there due to the feather pillows. The air system is very dusty with a poor filter. The pillows are full of dust. I had a bad allergic reaction to the dust. The service was very good.
Der Teppich im Garden Tower ist schmutzig.
Das Personal war sehr freundlich und hilfsbereit. Die Beschreibung und Angaben über die Anlage ungenau waren. Das Zimmer war heruntergekommen und renovierungsbedürftig. Ich würde hier nie wieder übernachten.
The rooms were big The staff were not very helpful. When asked about transport to lax I was told to ring the company myself. We also asked for a late checkout the day before and confirmed it on the day of to which they said it needed to be organised 24 hours communication
I liked the room and the friendliness of the staff. The walls were thin so I was woken up on a few occasions by neighbors and people walking in the halls. The room service was also late by 20 min.
We love the 2 bedroom suite and ability to sign into our Netflix account through the televisions in the room.
Spacious room, comfortable bed. Manager on duty was very professional and know how to accommodate the guest. Housekeeper did a great job. Our room key was not working on second night. It was not convenient when the kids were asleep after the long day at Disneyland.. Apparently it's because I added a night so I have to re check in. Front desk didn't tell me and he claimed he did. He was rude
The size of the room Breakfast was not included and WAY over priced. Also I think I was overcharged for parking.
Location, A/C was wonderful in the room with plenty of vents. We arrived earlier than expected and front desk staff was very accommodating to try and get us into a room early. Parking charges. $15 a night for self park or $20 for valet.
This guest did not leave comments about this hotel.
Size of standard room is great. If all you need is pure space this is your hotel. No resort fee No safe in room. Rooms look tired and need an update. Fee to park fee for shuttle to Disneyland.
The large suite-style room.
The hotel was definitely worth more than what I payed for Front desk wasn't sure about shuttle times to Disneyland for the race weekend.
Very clean and friendly staff. Love that I didn't have to pay for overnight parking .
I love the pillows at Marriott! They are the best! My husband loved the soap. We ordered room service and the chinese dumplings were excellent. NO
Room was clean and just as advertised. Front desk Staff was helpful and went above and beyond to send balloons and cookies to our room for my son's birthday. Breakfast was outstanding each morning and the breakfast staff was amazing. The workers never stopped moving- cleaning, replenishing, and even handing out stickers and activity sheets to the kids! Location was great- quick shuttle ride (additional ticket required) right up to the gates of Disneyland.
The 2 room suite is wonderful with a full kitchen. The floor in the breakfast area was sticky both mornings we were there. Spills should be cleaned quickly to avoid this.
LOCATION the rooms under the rate that you offer me, are old and dirty rooms. this situation happened to me several times. On front desk, as soon as they saw that my reservation is mad by you, they make me feel like low profile customer.
We were a couple wanting a king size bed, which we reserved and the hotel gave us a room eith two doubles and would not make any accomodations for the fact that they allegedly did not have any king beds. So we opted to go somewhere else.
The balcony was a cool area. The heating/cooling unit was EXTREMELY loud! The room itself was okay, but to charge guests that are staying at the hotel $25 per night for parking is pretty ridiculous and excessive. Furthermore, this hotel still charges its guests for internet acess!!?? This is the first time I have been charged for WIFI in California is the past 5 years. Get with the times, Marriot. The hotel wasn't that great to begin with.
The hotel, staff, location, facilities and basically all needs were very well addressed and made the stay wonderful. I couldn't have found a better place to stay to make the trip to Disneyland a great experience I really have no complaints about any aspect of my stay at the hotel
Wonderful staff, nice room, beautiful pool, and gorgeous lobby and grounds. Starbucks should be open later and the pool hours should be extended.
Great loacation and staff was outstanding Noise from fitness club could be heard every morning beginning at 5:00 AM. Restaurant prices were a bit high for goods received
I really like the staff there was a young lady that helped me at the desk she was amazing. I had booked thru a third party and there was some errors she corrected them and got me adjoining rooms for my kids that drive in the next day.
The housekeeping staff was very efficient and really tried to accommodated my needs. Having to pay for Wi-Fi (I think it was $12.95 for regular service and $14.95 for high speed). And for parking: $24.00 per nite. I'm guessing this might be the industry standard in this area, but what a shame
Great staff nice rooms. The engineer who replaced the air conditioner was awesome did a great job to save us on a hot weekend. The air conditioner broke had to be replaced at 10 o'clock at night. Parking is expensive.
Close to Disneyland and it's a nice area No body soap or toilet paper was in the room and had to pay to park and pay for internet
Great staff! Very eager to help. Great location to Disneyland. Very expensive food. Not suited for families because of the high cost of food. Nice pool. Clean lobby, pool area and dinning areas. Cost $41 to park your car in self parking! This for 1 day & a half of parking! Absurd! $17 for a hamburger that wasn't all that great! All the food was way over priced. Got a New York steak that was soo charred on the outside and way over priced...$55 with NO side dishes, no salad. Rooms smelled terrible! We changed rooms 3 times. The 3 rd room was better, but not by much. Their $150 delux room is a very small box of a room. Very cramped! No bathroom fans either. So when you take a shower, the bathroom fills with moisture to the pint that it's dripping off the walls! And then the moisture fills the main room when you open the bathroom door. No wonder the rooms smell badly!
There were ants in my bathroom on the day I arrived and I told about that to the people at the lobby but housekeeping never came within 20 minutes, which they promised. When I left I told them what happened but they never did anything to compensate for the filthy bathroom that I got. Very disappointed.
I was disappointed that there is no "complimentary breakfast". For the price, you would expect not to have to pay that much for a breakfast. This would prevent me from staying at this hotel again. I would choose one with complimentary breakfast.
Good location, clean rooms, pleasant staff. Parking fee, housekeeping was still cleaning rooms at 5:00 p.m.
Breakfast crew. Excellent. Having to pay for daily parking when the Hampton Inn next door had free parking!!!!!
I like the location of the hotel. it was convenient40 z traveling around easy traveling around the area. In addition, it was near a strip mall and a wide variety of restaurants. I was under the impression that it was a non smoking hotel. I woke up two days in a row with my newborn's hair smelling with the stench of smoke from the comforter. The staff were not friendly. they constantly asked my two ethnic teenagers for their room key each time they entered the hotel. And once they took the key from my son when he was trying to use the vending machine to verify my name on the reservation before returning it back to him. lastly when I was attempting to get the continental breakfast, I learned that you had to pay for the breakfast. For some reason my son and i were picked out randomly amongst an entire crowd of people to be asked for a buffet a ticket.I inform them that I thought it was included being the fact that a majority of hotels I have stayed in have always included continental breakfast. Instead of her explaining to me nicely and in a professional tone, the staff member it loudly and rudely told me" you don't have any money you have to pay to eat here" I was so embarrassed that I just put the food down and walked away. of course I have money to pay for the breakfast if I have money for the hotel duh! She could have kindly informed me that it was not included with the traditional hotels day and that a buffet voucher can be purchased at the front desk or bill to my room. I just found it strange that she picked us out of the entire crowd to ask us.i did not appreciate her loud talking me. I also did not appreciate the other staff members standing around me and my son as if we were going to cause a commotion.amongst a few other things that take too much time to mention, I just decided to come upstairs and pack my bags and leave. I decided to stay at another hotel for the rest of our trip. such a disappointment
Room was bigger and better equipped than we expected. The convenience of the shuttlebus and availability of early breakfast made it the ideal location for visiting Disney.
Great hot breakfast as well as evening reception meal. It was close 5min drive to Disneyland Resort parking. Paying extra for hotel parking, $12/night.
Pretty aged facility...
Staff was very helpful in answering all of our questions. They were out of tickets for Disney but did get us taken care of for shuttle passes. Room was clean and bed felt great after a long day at the park. The provided continental breakfast was good, wish the hours went a little later for it. Had to pay for parking which seems to be an annoying trend that's becoming common with hotels. Just another fee they tack on to a ton of others. Most people who travel have a car when arriving at their hotel-seems unfair to pay to park where you're staying.
Close to facilities such as Disneyland.
Nice shower, breakfast, and bed was comfy. The staff was amazing. Several surfaces in the room were sticky so I had to wipe them down with a wet wash cloth before settling in.
Would prefer to have a restaurant or eating options in the hotel.
The location and the complimentary breakfast. there were only 2 elevators. It became very crowded at times. They had women competing in a competition that was not family friendly attire.
Facilities were very clean. The location was very convenient. The shuttle was a quick 5 minute ride to Disneyland. It was about a1 hour drive (with traffic) to Universal Studios. Bed was a little stiff and the pillows were very squishy. If staying for a while and you like to unpack, there's only an armoire.
I didn't like much. My experience was horrible here. We were lied to by the staff. Due to their lies, we ended up stranded at the event we were attending. We booked this hotel specifically for the free shuttle, and even made sure of times and venue location that it would all work out. Well, it didn't and the customer service desk did NOTHING to resolve. What an awful experience! I will never stay there again!
liked the restaurant in the courtyard There were large bugs in our bathroom -- unacceptable
I'm a Pastor and I asked for a 1pm checkout due to a wedding ceremony I was performing in Huntington Beach at 4pm. Initially I was told no problem. I called on Saturday morning to confirm and my request was denied. Staff did not apologize, offer any solutions and I was very disappointed.
The room was very large and very comfortable. The facilities were very clean and aesthetically pleasing, although I was unable to spend much time there due to a business conference I was attending. I read good things about the restaurant, however, was unable to check it out for the same reasons. I was given the opportunity to check-in before noon and to request additional towels, both of which I selected. However, upon arrival I was told that I was unable to check-in early AND that, even if possible, it would cost an additional $40. Furthermore, I did not receive additional towels. So, my question became, why even offer these things if you're not going to provide them upon request.
Everything about the hotel was really really good. It is such a good value for the money. The beds were very comfortable the room was very clean and the staff was very friendly wouldn't hesitate to stay there again anytime.
The kids had tons to do. Water park is super fun, as are many other activities. The food was uniformly good-- not great-- but better than expected. The staff is really friendly and very well trained. All in all, we were quite impressed. The buffet is overpriced and totally mediocre. The furnishings in the rooms couldn't be more basic. I get that the theme is "woodsy", but all the wood makes the place look like it was decorated in the early 90s.
Location was spot on for Disneyland. I like it even better than the hotels on Harbor for this. Staff was friendly and room and facility were clean. They had a party in the restaurant but we were really pleased it wrapped up before 10 Room was really stale smelling and everything we have smells like that. Bed was really saggy and uncomfortable. broken stuff in the bathroom, Generally needs an update. We were also looking forward to a jacuzzi soak after our run but there wasn't one.
Location was good. It was very close to the Disneyland shuttle. The restaurant was good, and the restaurant staff was friendly and helpful. I dropped money, I.d., and credit cards, and Jeffery found it for me. Thanks Jeffery!! The walls and ceiling were thin, and we got very little sleep. The staff was hit or miss with helpfulness and friendliness. It didn't strike me as that clean. I wouldn't stay there again.
The room was not clean. With hairs in the shower of previous guests and I found a cockroach inside the room
Everything was great Clean rooms, great staff, price was just right, even the food was good ........ unfortunately there was a couple smoking pot at the stairs and the smell went inside our room I don't care if they smoke but I think they shouldn't done were there's young children around....
Courteous, professional, friendly staff. Quiet rooms. Weak wi-fi in the back rooms (10208) section.
Room was cute, spacious, grounds are beautiful and location is prime. Shower pressure and temperature were fantastic. Room needs updating. While cute, every panel of the wallpaper is peeling off the walls. There was a makeshift cover for the fuse box that was falling off the walls with exposed screws. Windows opened to exterior building walls. There was only 1 nightstand by the bed, no conditioner, shower cap, or tea by the coffee pot. General condition of the furnishings were old and need to be replaced. They overcharged me for parking, normally $20/car/night, and couldn't figure out what the problem was after they had already charged my card on file. Parking is a nightmare and is small and cramped.
Can't beat the location, an easy walk to Downtown Disney/Grand California. Well appointed, comfortable rooms. Nice staff and facilities.
My kids of course loved the pool It did say it was across the street from Disneyland but it was behind the park and was way to far of a walk for my grandfather just to get to entrance.
Proximity to work location Filthy room, mold, mildew and rot on most wood in room. Window facing major road in shower, thin walls, broken remote, old loud air conditioner, small black bugs under plastic cover on bed, overall unsanitary conditions and loud neighbors.
The online company I used for the reservation didn't get it to the hotel in a timely maner, and therefore check-in was delayed
Friendly staff, walking distance to Disneyland Room quality and cleanliness subpar, basic amenities (rollaway bed, pack and play, wifi beyond limited speed on one day) all required an additional charge. The appeal of the price, location, and attractive online photos quickly dissipated once arriving to our actual room. Better off paying a little more for a premium hotel in the area which ends up being around the same, since they won't nickel and dime you the entire stay.
Our spacious room and hardwood floors. Limited amenities. The parking fees and taxes. 27.00 total with ridiculous fees!
sehr nette und zuvorkommendes personal. gutes restaurant. nähe zu disneyland. gute verkehrsanbindung zum highway. nichts, alles war zu meiner zufriedenheit
Lage, Preis/Leistung, Service. Die Betten waren laut, die Kissen waren unbequem
Das einzige was ich positiv erwähnen kann, ist das Steak-House und dessen Mitarbeiter. zu viel um alles aufzuzählen, bin froh da draussen zu sein. Es war das letzte mal das ich in einem Sheraton übernachtet habe.
Freundliches Personal. Das Zimmer war sehr groß. Sehr sauber. Alles sah und fühlte sich neu. Die Anlage war super inklusive Pool und Spa. Sehr schöner Fitnessraum. Leicht zu Fuß zu mehreren Restaurants. Immer wenn ich in Anaheim bin, werde ich wieder hier übernachten. Das Zimmer roch ein wenig muffig als ich das erste Mal das Zimmer betrat. Wahrscheinlich weil am Tag, bevor Sie eine große Regen und Sturm war. Nicht schlecht, einfach nur aufgefallen. PKW-Parkplatz kann ein Alptraum sein. Der Parkplatz war voll, aber ich hatte ja noch Glück, als ich ankam gab es einige an der Vorderseite des Hotels gleich verlassen.
Unter dem Durchschnitt Service Das Zimmer hatte einen komischen Geruch. Fragte an der Rezeption um mein Zimmer zu ändern, sie sagten, das könnten sie nicht. Man sagte mir, dass ich ein Upgrade bräuchte und den Preisunterschied zahlen müsste. Reinigungsservice reinigte leere Zimmer um 10 Uhr, als wir versucht haben zu schlafen. 32 $ pro Nacht Parken in einem Bereich, wo es sollte frei sein sollte. es gibt bessere Möglichkeiten. bestimmt nicht wieder.
$ 32/Nacht obligatorisch Valet Parken ist lächerlich. Davon abgesehen, schönes Hotel.
Die Matratze war bequem. Nicht selbst parken. Parkservice $32 aber nur die Hälfte für Hybridfahrzeuge.
Love the themes and decor, and the perks that come with staying at a Disneyland resort hotel. The headboard that lights up and plays music (and serves as a great nightlight) is lovely. We had a room in the Adventure Tower facing Downtown Disney this time, and while we didn't care about the view (in this case, plants from the Adventure garden blocked pretty much anything we could see from the 2nd floor), what we didn't like was how loud the music was from Downtown Disney. We also learned that although we could only see a tiny amount of fireworks from Disneyland, we could hear all of them and they were pretty much as loud as they are when you're in the park. I'm still shocked that my kids slept through the music and fireworks that first night. On our third night, the older one was still awake when they started and used earplugs to get to sleep. The live music didn't stop until 10 pm even on weeknights, which meant we didn't get to enjoy the peace and quiet of the room (after being in the parks all day) until then. If you're not bothered by noise, it won't be a problem, but if you are, consider requesting a pool-view room.
I pretty much LOVED everything about the Disneyland Hotel ... The hype is true We didn't get a discount with our Annual Passes
Our room was great, and so was every cast member. I couldnt buy the throw pillow which was on each bed.
Our stay was for our 30th wedding anniversary, and the hotel staff went out of their way to make us feel welcome, & special. Although the prices seem a little high for most people, our stay was very enjoyable. We will be returning in the future. The only negatives to our trip were the Disneyland Railroad, Haunted Mansion, and River Boats were closed. Also, I was looking for a Disneyland Railroad Engineer hat, but was only able to find a Conductor's hat.. Lastly, there were no hats for the Disneyland Monorail.
Traveled as a multi-generational family group. We greatly appreciated how soundproof this hotel is. Plenty of water pressure at the right temperature too. And enough elevators for minimal wait time. We could have used electrical outlets for cell phones at the bedside but this is a minor improvement suggestion.
overall the pools + the room were OK no breakfast, not enough characters plqying with kids unless you make it at Goofy's
Sie waren darauf eingestellt, dass viele Läufer unter den Gästen waren. Es gab schon um 4 Uhr Frühstück und Kaffee am Tag des Rennens. Sehr nett. Die Parkplätze sind sehr eng.
Frühstück Preis Lage
Das Zimmer war sauber Separate Dusche und Waschbecken ein Plus Das Frühstück ist im Preis inbegriffen war super.
Kompetentes Personal, günstige Lage (Nähe zum Convention centre), Schwimmbad + Fitnesszentrum, geräumiges Zimmer Frühstück entspricht nicht europäischen Verhältnissen (ist aber typisch für US-amerikanische Hotels dieser Preisklasse)