Hotels in der Nähe von
George R. Brown Convention Center,
Houston

Negativ: Got delayed

Positiv: Cabin crew was great. Was told they don’t feel they can do a good job of serving 48 passengers in Premium Select with 2 crew.

Negativ: Image recognition step slowed boarding down a lot. Food and amenities on Delta Premium Select seem to be getting worse

Positiv: The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them.

Negativ: The flight was too warm.

Positiv: Smooth and fast.

Negativ: Headphones should be free. Also some free food would be nice.

Positiv: Seats were comfy. Crew outside was helpful, i suggest AC have some men to lift suitcases from scale to belt and not have these women who r checking ppl in have to struggle to life suitcases frim scale ti belt-why aren’t men there to assist? AC need to provide some assistance in this regard. in-fight crew was plain and ordinary, nothing to write home about. Not friendly, just do what “we are here to do” period!

Negativ: I have given reviews on so many occasions to improve the airline but nothing got better

Positiv: The crew was nice

Negativ: I was ok but my daughters luggage didn’t arrive when we arrived which I found weird when we took the same flights

Positiv: The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada.

Negativ: I missed my flight that day i was not happy at all

Negativ: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Positiv: Fast boarding

Negativ: Slow in refuelling, got us delayed for 40-

Positiv: Flight arrived on time

Negativ: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Negativ: The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!

Positiv: Pünktlichkeit

Negativ: Nur süße Snacks, nichts salziges

Positiv: Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight.

Negativ: Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative...

Positiv: The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc.

Positiv: The crew was great

Negativ: 1-2 +cms leg space