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The pleasantness of the staff No informal cafe. Some across the street, but not in the hotel. Hotel restaurant excellent but expensive and only other choice was on the roof at the pool.
I liked that the staff seemed to really care each and I every time I had a need, even for my puppy ! Thanks for a great stay.
Excellent service standards
The staff was fantastic and they all seemed like they enjoyed working there. First class the whole way!
Excellent bed & shower. What else do you need...? A/C in the bed room is a little bit noisy. I had to shut it off.
The location to all down town sports teams Ac wasnt working properly in room 425. Staff try to fix but didnt have a spare room that they could move us too. But A for effort though
Responsive staff, big clean comfortable room, king bed, four wonderful pillows, fridge, microwave, free bottled water, large flat screen TV, pod coffee maker, powrful well draining shower, comfortable AC, expansive desk with much storage, many charge outlets, huge delicious breakfast of almost any type you wish with bananas and apples to go, three types of warm cookies @ 4PM and later, a kind front desk person who would take the time to print my airline ticket, great maid service! Beautiful clean carpet, wonderful location near everything downtown, very safe feeling neighborhood all at a very fair price. All in all, a GREAT experience! Lighting a little dimmer than I might like.
It was great, very clean and very nice loved the room!
The room was extremely quiet. There were musicians in other rooms nearby that you could hear from the hallway. But inside the room it was completely quiet. That was nice. Also it was nice to have access to a small kitchen and full-size refrigerator. Overall the size of the room, albeit small, was just fine. And the proximity to downtown restaurants and to the venue where we were for our conference was just perfect. Parking. This is not a hotel problem. It's a Houston problem. It just seems ridiculous to me that the hotel should charge $15 a day for parking in an uncovered unsecure lot. But that's the average going rate everywhere in downtown Houston. So I guess you just have no choice other than to pay for parking or to park on the street and take your chances.
It is in walking distance of the George Brown Convension Center & rooms are quiet. The staff was friendly. Food, bed, my sheets was left folded on my bed for me to make, beds uncomfortable, $25 parking (4 spots only) 3 blocks away, could not get in room until after 5pm
The location of the hotel is excellent. The staff was not welcoming and the cleanliness of the rooms is not the best.