Mietwagen in Greenville

Negativ: Didn't have promised car or one like it. Price was changed (higher). Insurance sold though kayak was not accepted by rental car company. Huge waste of time and a bigger inconvenience.

Negativ: Wir haben nicht so ein Auto oder versprochen. Preis war gewechselt (höher). Versicherung verkauft Kajak war allerdings nicht akzeptiert Rental Car Company. Riesig Verschwendung von Zeit und ein größeres Ärgernis.

Positiv: The Staff in Greenville were very friendly and courteous.

Negativ: The car had been used by a smoker and reeked of old cigarette smell. The interior was a little tired and at $95.00 for one days use, it was too expensive.

Non Rental

Positiv: Price sounded good

Negativ: They had no car available when I showed up to pick up my vehicle. They only had a pick-up, not a full sized car that I had reserved. Their excuse was that other people had arrived before me and all their cars were now gone. When I asked why my reservation was not held in reserve the representative hung up on me...I had to scramble to find a different company to rent a car at 10 at night at the airport to get me, my husband, daughter, and grandchild on with our vacation. No more Dollar Rentals for me and my family.

Bait and switch

Positiv: There was nothing good about this experience.

Negativ: At GSP, Dollar is off airport with no clear way to get there. After having to inquire at airport Information, I had to call them and then wait for them to pick me up. And then I rented a compact car, and when I got to the counter, all they had was a Ford F150 and a minivan!! I cancelled the reservation and went to Budget.

Positiv: Check out was smooth and efficient (at 5:00 AM)

Negativ: Checking in was extremely slow. The staff seemed poorly trained and took forever to process a customer. The lines were not clearly marked, and some customers inadvertently cut in line before being redirected by customers, not by staff. I ordered a full-sized car, but was told only a pick-up truck or a Jeep was available. I opted for the Jeep, but when the attendant brought me to it, it was filthy. It had never been cleaned from the previous driver. I was told I could bring it back dirty--as if getting a dirty car was okay. I started to drive the care off of the lot, only to learn the tank was empty. The attendant wanted me to fill it myself, but I was already running very late because of the slow service. It was another 15 minutes before he came back with a full tank. It was as if I was the first person ever to rent from Dollar.

Negativ: Never rented car! Got to GSP and found that agency offsite and had to call a number for pickup. Called for 15 minutes and line was always busy. Then got thru and out on hold. AFTER 5 MORE MINUTES OF HOLDING, GAVE UP AND RENTED FROM ANOTHER CAR RENTAL COMPANY.. BE ASSURED, WON`T EVER REPEAT THIS FIASCO AGAIN BECAUSE DON`T INTEND TO USE YOUR COMPANY AGAIN

Horrible

Positiv: It was very unpleasant because I needed the car to go to Massachusetts for the Holidays and when I got there I came to find out I could not get the car because ofb where I was going... so with that been said I had to go to Budget and rent a car that was not what I wanted but I had no choice because I needed the car to head out the next day on Friday.

Positiv: It was a very bad experience

Disappointed

Negativ: They didn't have a car for me at the time I needed it. What is the point of making a reservation if they are not going to accommodate your needs?

It'd be nice if they actually cleaned the car befo

Positiv: The car was very comfortable

Negativ: The car was only superficially clean. Anything that wasn't easily accessible, like the cup holders and storage compartments was filthy. Also, the car wasn't in great mechanical shape; warning message that it needed an oil change showed up. Also, car appeared to have a questionable fuel injector; acceleration would stutter at times.

Would not rent vehicle

Negativ: Policy did not allow me to rent the vehicle bc I was from another state.

Drop Off Complications

Positiv: The assistant who rented us the vehicle was very helpful. And even had to upgrade us to a bigger car because they didn't have what we requested.

Negativ: When we came to return our car, the office was closed, though we arrived a bit before our return time. They should not offer returns at the time they did for the specific downtown location if no one would be there to help us (no key drop either). So we spent 30 minutes on the phone with customer service to get it all sorted out. Hopefully we won't come out paying the extra days fees until they reopen on Monday.

Negativ: My reservation states that I would be charged the remaining balance of 48.33, but they charged me 73.77. Why was I charged 25.44 more than I was supposed to be? I did not have any additional drivers, insurance, optional items and I am 49 years old..so why was I charged more?

Negativ: They were severely understaffed and slow. I filled up the gas tank when I returned the car and it only had a half tank of gas when I started , but they refused to give me a gas credit for the half tank even after I asked twice about it. Your price of $108 ended up $121 after taxes. Car was fine, service not good at all.

Terribleness

Positiv: Nothing

Negativ: Car was damaged. Rented it to me anyway. Charged my corporate CC twice. Will not send me a receipt. Car fuel was on empty. Rented for one day, they said I had it for three, and charged me for three days. Seriously, this was the worst rental car experience I have ever had. I would rather walk than use them again

Negativ: Called three times was picked up 1 hour from when we landed when we drop the car off there was no driver to take us to the airport

Not at the airport!! Discriminates against debit c

Positiv: This place is listed as being at the airport. After looking for 15-20 mins another car rental agent told me I had to call them. They literally come pick you up with a shuttle and drive you 2 miles down the road. I only use debit and with thrifty you have to pay an extra $20 per day for insurance even if you already have insurance just because of debit card. Once I got the car it smelled like someone had used drugs in it. Returned the car the same day and was told I had been refunded but 4 days later and haven't seen refund yet. They use cheap prices to lure you to them and once your there (2 miles from airport) you have no choice but to use them or waste time riding all the way back to the airport. I never write reviews but this "experience" needed to be reviewed. On a good note the staff are nice and helpful and realized the policies were bs. They are nice folks so they probably hate working there and having to enforce these ridiculous rules.

Untrustworthy Thrifty Counter Representative

Positiv: Helpful and friendly shuttle driver

Negativ: Counter Rep stated that if I did not purchase the Road-Side assistance (from Thrifty), that Thrifty would not come out and pick upithe rental car if it had a mechanical breakdown (that was not a result of driver error). If that is true, then I will not rent from Thrifty again. If that is false, then Thrifty has a dishonest counter rep that should be reprimanded or fired.