Gut zu wissen
|Entfernung vom Stadtzentrum||4,4 km|
|Bewertung der Lage||8,4|
|Nächstgelegener Flughafen||Santa Ana, USA|
|Entfernung vom Flughafen||2,4 km|
ab 97 €
ab 147 €
ab 78 €
Zeige Bewertungen zu folgenden Themen an:
Der Shuttle-Van war schnell und sehr praktisch
Die Rezeption war langsam und konnte keine Aufzeichnung meiner Prepaid-Reservierung finden
Das Zimmer war so eingerichtet, dass 1 Person schlafen konnte, und ein anderer, der Arbeit nachging und/oder Fernsehen konnte, ohne gestört zu werden - die Klimaanlage war kalt - toilette und Dusche waren getrennt, was auch schön war - Fernseher in guter Größe und Senderauswahl - kostenloses HBO - einfacher Zugang zum Zimmer - viele Parkplätze - in der Nähe der wichtigsten Autobahnen
Die Dusche sickerte durch eine schlechte Dichtung an der Duschtür auf den ganzen Boden
Nothing after my poor experience with the employees.
I will never stay at a Marriott hotel again. I have never been so humiliated in my life like my last experience at the Springhill Suites by Marriott at 17601 Fitch, Irvine, CA 92614 (P 949.757.0500). It was by far the worst treatment you could ever give to a client. I arrived in Irvine on Tuesday morning for work and my meetings were extended last minute from Thursday morning to Thursday afternoon, so I needed to extend my stay in the hotel for an extra day right at my check-in. I talked to the front desk woman/employee and requested to extend my stay. She then requested my credit card to do another reservation just from Thursday to Friday, since my flight would be leaving on Friday at 6:30 AM. My credit card was charged on Tuesday (check-in date 10/15) in the amount of $70.00 and I assumed that was my extension since I had already paid $394.38 on 10/4 for my stay from Tuesday until Thursday. Thursday I worked until 6:00 PM and when I got back to the hotel my card was not opening my room door. I went to the front desk to talk to a different attendant than I had checked in with named Amy and she told me my check-out was scheduled for 3:00 PM on Thursday. I complained to her expressing I had extended my reservation and she told me that the charge might not have gone through because she couldn’t see any reservation under my name for Thursday-Friday. I asked for her to move me to a different room and her response was: -”We don’t have any rooms available anymore and unfortunately you will need to look for a new hotel.” When I checked my email I had an email from the general manager David Allen at 5:14 PM telling me to call him urgently, but he didn’t express any information that I needed to checkout or anything and I was in a meeting without access to my email. I am a LOYALTY client and Marriott has my phone number filed. Why didn’t any employee attempt to call me to discuss this situation? After the front desk employee Amy told me there was no room I requested my personal items and she brought my suitcase half filled with my clothes. The rest of my toiletries, dirty clothes, and shoes were put in a trash bag. I could not believe what I was seeing! First, it is an invasion of my privacy having your employees touching my underwear and personal items and second they didn’t even have the competence to call me at all. This is an offense to any client! This impersonal and indifferent treatment was not what I had anticipated when signing up to be a part of the Bonvoy program. Finally, I asked Amy if they would pay for my stay somewhere else and she said she couldn’t do that for me. I was shuffled out of a room I had paid for, without notice, and without a place to stay. I asked to speak with the manager and she told me he would only be available again tomorrow at 9:00 AM which is when I’m supposed to be on my flight back home! It wouldn’t have been as bad if it was just one employee that had made a mistake because mistakes do happen. But when every single employee involved in this situation from check-in until check-out made mistakes I realized something - this is a trend - a trend of poor management and poor hospitality. After this awful experience I stopped at a Hilton two minutes away from this hotel. I explained what happened at Marriott and they gave me a discounted rate and free valet for all of the inconvenience that I had dealt with. The attendant could see that I was distressed and wanted me to have a good night of sleep so she went out of her way to fix Mariott’s mistake. I was in Irvine because I have a job where I travel for work between two-four times per week around the USA and my plan was to find a loyalty program with a national hotel chain where I could stay over 100 nights per year. There is a silver lining to this entire situation . . . and I know now that Marriott will never have my loyalty.
The room lay out was perfect .
There was hair in the bathroom . If I didn't find that my stay would have been perfect.
No atm and laundry using coins
Über das Hotel
Das SpringHill Suites Irvine John Wayne Airport/Orange County Hotel ist ein All-Suite Marriott Hotel, das 1,6 km vom Flughafen John Wayne entfernt ist. Wir bieten kostenlos: SNA Flughafen-Shuttle, WLAN im gesamten Hotel und ein tägliches Frühstücksbüfett.
basierend auf 837 Bewertungen
Gut zu wissen
- Gutes Rezeptionspersonal
- Hotel ist rundrum sauber
- Geräumige Zimmer
Die Stornierungsbedingungen hängen vom Zimmertyp und dem Anbieter ab.
Bewertungen zu SpringHill Suites by Marriott Irvine John Wayne Airport/Orange County
- Diamond Jamboree 2,3 km
- Pao Fa Tempel 2,7 km
- Lyon Air Museum 2,8 km
- Irvine Museum 2,8 km
- Boomers! Irvine 3,5 km
- Rancho San Joaquin Golf Course 4,4 km
|Santa Ana, USA||2,4 km|
|Long Beach||30,3 km|
|Santa Ana, California||6,1 km|