Kaunas City

Loved the location, restaurants, bars and most tourist attractions were walking distance.

Reception staff were very rude and unhelpful. Requested extra pillows as i was there for surgery, was told they only had 2 spare in the whole hotel so couldn't get more?! Booked this hotel as it states it has netflix available but it doesnt, only some rooms have smart TVs and can not be guaranteed. No kettle in room but was given one when we asked for the second time. When I turned the lamp on the bulb sparked and blew the light electric in the room and the receptionist just handed me a new bulb and told me to change it. In the end a maintenance man came to sort the electric however did not change the light bulb. When checking out the lift was out of use an I had instructed them I was there for surgery and would need this. My friend walked to reception to ask for help carrying bags to pick up point and the receptionist was stood blocking the room door demanding cash for 2 cans of coke from the mini bar (€2) that was already left on the side plus my card was on the account for the room she took the €2 And stormed down stairs and didn't return to help with bags. Making us miss our pick up. Breakfast was only €3.50 however only get this is you want toast or frankfurter sausages and plastic cheese. I would highly suggest using the supermarket below the hotel if you HAVE to stay here.