The Nine Hotel @ Ao Nang

The bathroom was very modern and good shower

Really unsafe hotel. Our hotel room key got stolen and they didnt have a spare key and they didnt move us to a different room. Two nights later someone tried to rob us. A man came in to our room with the stolen key but luckily we were having an early night as we had a sunrise tour the next day so when he heard us he shut the door and ran away. This man managed to get into the hotel, pass reception and up 2 flights of stairs completely unnoticed and then out again without staff doing anything. When we confronted the receptionist she said it was impossible and actually laughed at us asking if it was a ghost when all our stuff nearly got robbed it would have ruined the holiday, she didnt take it seriously she literally laughed at us. She couldn't access any security footage and when another member of staff came the following day the security cameras on the second floor didn't work so couldn't see anything. They then said they had to charge us 3000thb for the stolen key when that wasnt made clear to us when we arrived and the next hotel only wanted 500thb as a key deposit so they obviously just made up that number when they knew we had to pay it. We think they were probably working with the people that tried to rob us as the man got in to the hotel too easily and then couldn't be traced. Really unsafe hotel, no security and terrible service. Dont stay here. On top of that the 'double bed' was two single beds pushed together, this makes it really difficult to sleep as a couple as you end up having to share one single bed or sleep apart. They 'upgraded' us to a mountain view room which was basically at the front of the hotel and was really noisy because of the road, the people in there must have complained about the noise and they moved them into our room. Also really glad I didnt pay for breakfast in advance because we decided to have breakfast there the first morning and they had NO food or juice, they had nothing available.