DoubleTree by Hilton Lafayette

Alles war gut

Positiv: Unser Zimmer war schön. Es war gut renoviert, ruhig und sauber. Das Personal war höflich und das Zimmermädchen war sehr nett. Wir mussten das Zimmer wechseln, da wir noch eine zusätzliche Nacht geblieben sind, aber das war ein kein Problem.

Negativ: Unser erstes Zimmer hatte eine bessere Aussicht. Es gab Bauarbeiten. Das Personal an der Rezeption war irgendwie seltsam.

One major issue...

Positiv: The staff were very courteous, although at times informal. The room was clean and spacious with the standard furnishings you'd expect. Breakfast was delicious- HUGE portion sizes- quick service.

Negativ: This was for an anniversary weekend, so I paid extra for a riverview room. At check-in, I was told they were over-booked on King rooms and I was asked if I'd rather two double beds. I asked if it was possible to keep my original reservation of a riverview room, I was told that wouldn't be an issue. We get upstairs and find a lovely view of the parking lot. Go back downstairs, address the situation with the front desk, was politely told there were no King riverview rooms available (despite having a reservation for one). I pointed out that I'd paid extra for the view and was told there would be no refund nor any sort of compensation. She gave some feeble statement on overbooking and attempted to divert the conversation to area attractions. I attempted to explain how reservations work/ethics of compensation when the product purchased is unavailable. In the end she smiled and played dumb and we paid extra for a view of a parking lot.

Positiv: The staff was friendly and accommodated my request my second night.

Negativ: I reserved a room a few months prior to my visit for a non-smoking room. When I arrived the hotel did not honor my request and gave me a smoking room since all the non-smoking rooms were taken. I guess a reservation holding certain options doesn't hold much wait. My clothes smelt like cigarettes the next day. Not cool.

Nice hotel

Positiv: Location was good, staff was great, rooms were comfortable. Overall clean and nice

Negativ: Room cleaning staff is in need of improvement. There was some hair in the shower and they only cleaned slightly during our stay. They made one bed sloppily and left the other unmade. The hotel was under major renovation so access was slowed to the entry and elevators, but it will be great when it's complete.

Great, but everything was under construction

Positiv: Friendly staff, nice bar, there was live music the one night which was fun. The room was average, there are a few bars/restaurants within walking distance. Overall good experience, and I got free cookies when I checked out!

Negativ: No Fridge, No Microwave Was not aware the entire Hotel is under construction, would have been nice to know before hand.