Positiv:: polite staff.
good selection of amenities.
Negativ:: Poor training on staff's part regarding how to process a credit card charge for items sold in hotel store. They made several attempts to run my credit card twice which would have resulted in duplicate charges. Run one on credit card terminal and wanted to run it again on dedicated POS software.
House keeping needs to do a more thorough job vacuuming in the corners. There was a thick layer of dust built up on the room edges where the vacuum would not clean it and nobody used and edge tool to remove it. I noticed it because of my allergy to dust was irritated in the room.
Positiv:: Proximity to airport, park and fly and shuttle service was ideal. Rooms were very clean and almost completely updated. Great rates, soft beds and efficient check in/out service.
Negativ:: Hallways and entryway are in need of a facelift (flooring). The bathroom was clean but could use some upgrades to match the room. Nothing tremendously bad.
Positiv:: Decent price for your buck. Shuttle to airport. If they don't stick you in the old portion the new rooms.are nice.
Negativ:: The south tower wing is a bit run down. And my biggest complaint is thw lack of breakfast. Gimme a banana in the morning or something. Don't make me she'll out 3 bucks for an old coffee. That nickel and dime cap pisses people off. And sometimes you want something quick and painless. Cereal . Granola etc. Just junk food in the vending machines and a 24 dollar Sunday brunch. All I want was a QUICK 3 dollar oatmeal. If you can't provide that... I'll go somewhere for the same price that can at least give me a free orange. Long time commuter and I use this hotel every 3 weeks... but going from there to sit at shell aerodrome which also has no food leaves me starving for hours.
Positiv:: Most underrated place to stay. Rooms and staff were fantastic!
Positiv:: The entire staff was warm and gracious and we very much appreciated their accomodations we requested. We returned from a fishing trip with lots more fish than we expected. We asked to store it in their big freezer until our return flight home. They did! THANK YOU!
Negativ:: The shower door leaked water in excess.
Positiv:: Close to the airport with a shuttle available. Good food selection and a nice restaurant area.
Negativ:: Hot tub not working.
Positiv:: bed was very comfortable
Negativ:: a/c very noisy, room quite warm.
Positiv:: Very friendly staff
Negativ:: Internet wifi not available the whole time I was at the hotel.
Negativ:: Rooms were not clean and comfortable. Our bathroom had a stain on the floor.
It works fine for me.
Positiv:: Price,decor and location
Negativ:: Poor lighting in work area.
It has all that is promised. The one thing that I did not like was the aesthetics of the room. Very poorly designed which created a waste of space. Beds are way too soft, my preference is firm, soft may be good for others. Fire place kept kicking in all night, even though the thermostat was continually being adjusted.