Miami Beach Hotels

Their elevators to the rooms require your room card before you can push the floor number. They don't work very well and you end up spending 5 minutes placing your key in and out of the slot. Once it took 3 different guest cards before it would work. When you have your hands full of stuff and you just want to relax this is awful. Then they hit you with resort fees at the end. Upon check in they ask for a card and tell you the money they take out is for "incidentals." It also includes the resort fee. You won't get all the money back, even though they tell you you will. The lady at the desk offered to take my fee off as a courtesy for the inconveniences I had, she didn't really do it and still charged me the full price despite having a receipt claiming they were taken off

Rooms are dark and cold. No bathtub.

The location and atmosphere of the hotel is excellent. If you are looking for a quiet hotel in busy south beach this is an excellent choice.

Location is awesome Valet - Always willing to smile. Concierge - Very helpful and knowledgable. Pool - 3 pools and pool side bars Room - Great room with everything you need Beach - Beach was not crowded

Parking Fees were too high Drink prices were the same as you'd expect in a Ritz Carlton. This is not the Ritz.

I liked the view, the comfortable bed, the location.

the sofa bed is more than awful. Impossible to put kids to sleep there. What they call "mattress" is like a blanket full of wires. I could not believe the contrast of this poor sofa offered to sleep with the very confy bed in the same room. I asked for sth to soften the sofa, 3 times they told me they were coming to change it until we had an argument with the manager. After they apologized for the "misunderstanding - cause there was nth in the hotel to offer extra support to the sofa - they changed us to another room in the middle of the night. so if you are planning to use the sofa to sleep people....better try the floor!

Very comfortable and convenient to the beach, shopping and restaurants. Staff was great and restaurant, while not affiliated was great! Classic old features which make it unique.

A little dated inside but that's the character I like.

Staff was friendly and competent. Room was not large but not unexpected. Compared to the riot of nightlife on the street our room was quiet.

No complaints

The staff was great,. Especially Nuremise. She made the morning coffee run to the lobby very enjoyable and easy.

Bathroom had no shelf space and not enough hooks. This is an easy fix that should be dealt with quickly.

Location very good, value for money, friendly staff, quirky fun room.

Excelent staff very kindfull, excelent rooms, good cleanliness, great with kids.

The location it's number one exactly between 17th to 18th street where is all the places to be u don't need a car!!

Room was clean. Staff and manager were very polite and helpful, yet never in the way. There when I needed them. Good location, felt safe at night, near all the fun stuff in South Beach. Can walk in just a few minutes to wide range of restaurants & clubs.

Definitely needs to be renovated. Carpets, paint, doors, furnishings all a bit beat up and dated. Not terrible, but getting there fast. Lobby was VERY dated and color scheme poorly considered. Given its location and the nicer hotels right next door, a full renovation would seem like a very good investment. Pool was closed when I was there. From what I could see they are in no hurry to get it done. Door locks for the rooms seem like 1970's technology, with an actual key made from plastic and with little metal strips at the end. Big and clunky. That's another area to update.

We like the welcome of the staff and the coziness of the room. Thank you!

Too much traffic!

Great deal for price and location. Staff friendly and responsive

Takes at least 20 to 30 minutes to get your car if you valet it.

Found the room the night before I rolled into town for work. Staff was good, hotel is old = small rooms, toilets you have to sit sideways on because the towel rack is in the way, and a household AC unit. I'm not picky so none of this bothered me. The room was clean, the staff was friendly, and the beach was 50 yards from the back door. And their was a 40% off flash sale when I booked. It got me where I wanted to be, rested, and fed.

Stayed there in December of 2012. Great location, close to Lincoln Road restuarants. The rooms are a little small. The bathroom is tiny. The carpets in the hallways were dirty. I would spend a little more money and stay somewere else.

Room amenities staff location

Nothing

We were down for the Miami Boat Show, which we attend every year. I must say, through all the years we have attended, this was the cleanest, most comfortable & friendly hotel we have stayed in. The staff was great, very attentive. Cleanliness is most important for us and this place passed with flying colors. We also had our puppy with us and everyone was great with her. The newly renovated room was super cozy. The entire hotel is undergoing renovations but it wasn't even a bother. Looking forward to seeing the end result! I would stay here again.

Honestly, the only downfall was location. We were a bit farther south and A taxi ride vs walking distance from where we needed to be BUT we would totally stay here again.

I was grateful that I was upgraded to a suite, but I think there are better options on Miami beach. Would rather spend a little more to stay at a better resort.

Facilities out of order. Neither the men's nor women's bathroom in the lobby was functioning. Elevators not working properly- had to wait 15 minutes for an elevator!! Mosquitos all over my room. The mattress on my bed felt more like a box spring than a mattress. It was not comfortable at all. One of the people who delivered room service to my room suggested I should add the "additional gratuity" because the hotel doesn't give him any of the gratuity that's already included. Overall, this hotel was FAR from a luxury experience. Needs lots of work.

Staff was great and really accomodated us

Rooms are small; food service by the pool was dreadfully slow!

COLD SHOWER and they knew it when I checked in. DO NOT go here after doing some research found out they had problems getting permits to open from the city for electrical and plumbing issues.

Morimotto's tacos

I was charged twice for my staying and although I've contacted the site several times and it's been three weeks I still couldn't get my money back

Every staff member said hello to me. Staff was very friendly

The Spa experience was ok, Massage for a deep tissue was weak. The Sauna was not on, I turned it on but should be preheated for guests or what good is it. For $440 for 2 - 50 minutes massages I expect more.

Location

Everything : rooms are awful, old and outdated, breakfast - disaster. ... Will never ever be staying there again.

The location and the breakfast.

We arrived at 4pm and while there is no place to park we were lucky to be able to pull up in front of the hotel while we checked in. During the check in procedure we were informed there would be a $30 per day valet parking fee and a one time $13 and some change resort fee which covered wifi, breakfast and a free glass of wine per day. Our room was incredibly small and overlooked the street. Part of the bathroom had been updated. It was basically rectangular, two double beds (one saggy), with a closet on the right and the bath on the left. The bath had a mini toilet and a single shower. During showers the water would alternate between scalding hot and barely warm. There was ONE hook on the door and no place to hang towels. The room had a tv stand with two drawers and one night stand between the bed. (TV was the big old kind seriously?) A luggage rack would have been appreciated because we had to keep our bags on the floor as there was no good place to put our clothes and toiletries. I did like that our windows swung wide open. On the second night that people directly above us made a racket and I had to call the front desk four times. Each time they got the people upstairs to quiet down but an hour later they would start up again. There is no pool or sundeck. You can walk a block to the beach and rent beach towels for $7 per towel which is ridiculous because the towels are only bath size. You can buy a beach towel for that much, After $380 for two nights and fees of about $90 for parking and resort fee and taxes I feel ripped off. When we left one of the employees brought our car to the street about 1 block from the entrance. We asked him to bring the car closer and he didn't say anything, he just gestured to us with the keys trying to hand them over. Really? Finally we got him to bring the car closer. No one helped up with our bags. I will not stay there again.

Everything was pretty much perfect

thought the room would be a little more nicer

Heated pool; beach access.

In order to get chairs by the pool, one had to get to the pool by 630 am; that was disappointing.

Really great location, close to most restaurants, short cab ride from shopping district. Didn't see any bugs like most of the reviews. My wife saw a small insect, who knows if it was a roach or not. but that was the one incident.

Immediately upon entering the hotel there was a wet carpet smell, dark, damp feeling and generally unclean. The facility is cracking and wasting away. The room was tiny. It had everything we needed, but overall, the walls and floors where dirty, the room was poorly lit and also felt damp. For the $200 or so a night, you think you're getting a deal compared to other hotels on Ocean drive, but really, it's just a compromise. You're paying for location. There's nothing vacation like about this hotel and had we known we would've payed the extra $100 a night or just stayed at a hotel further inland for the cost and value.

tattered room, unhelpful staff, no breakfast, poor wifi.

room smelled like urine.