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Topp Mitarbeiter an der Rezeption-deutsches Gespann!
Zimmer sind im Gegensatz zu anderen Hotels in Miami Beach sehr sauber. Hotel ist angenehm temperiert - hat ein sehr angenehmes Klima.
Sehr zuvorkommende Hotel-Mitarbeiter.
Das Zimmer und das Frühstücksbuffet! Sowie die gratis Liegen am Strand, nur der Sonnenschirm kostete etwas! Preis-/Leistung war eher schlecht, 36 Dollar für Valet Parking ist eindeutig zu teuer.
sehr freundliches Personal
Service, Lage, Concierge Größe Fitnessraum
mir wurde beigebracht, dass wenn man nichts schönes sagen kann, sollte man überhaupt nichts sagen. Ich werde nicht wieder hier übernachten.
Habe gleich wieder ausgecheckt Zimmer
Lage Im Bau; laut
Lage, Ausstattung Bohren und Hämmern direkt an meinem Zimmer um 7 Uhr. Um 10 Uhr kann ich es verstehen. Für diejenigen von Ca bedeutet dies, dass es um 4 Uhr anfing Viele Partys, LAUTE Rap-Musik , Schreien vom Balkon auf meine Etage. Ich beschwerte mich, und nichts wurde getan
Ich hatte einen sehr angenehmen Aufenthalt, das Personal war unglaublich. Nichts
Didn't replace toiletries in the bathroom. Sheets were very rough.
all especially in the interior areas the pool area was dirty all time
Hotel facilities were nice and it was right near the beach. Desk staff was a little condescending and not very friendly.
Cheap renovations with premium cost of accommodation. Parking cost is unreasonable. Our first room had not been cleaned after the previous guests. We were switched to a worse/smaller room. There was no acoustic privacy.
I liked the hotel room layout because it was new and fresh.
I am a former Miami citizen and so I am picky and savvy. The Royal Palm is simply beautiful. The furniture, flooring, light fixtures, landscaping, are well designed and maintained. My room was clean, chic, had an amazing view. Bathroom was modern and lovely. Bed and sheets were comfortable. Your stay includes beach chairs and towels and service (cocktails and food) at your chair. I felt like a queen and was treated exceptionally well by the staff at the beach. I accidentally left my grandmother's ring in my room after checkout and the bellhop mobilized the housekeeping staff to look for and find it. I am so grateful! And whoever is running this place is doing all the important things right. I am a frequent traveler and will DEFINITELY be returning to the Royal Palm Resort. Oh, and you can't beat the location... I requested a late checkout, as I was unsure when I would be done with my meetings, and the gentleman at the front desk smirked and laughed at my request, which I did not appreciate. I do not fault the Royal Palm for this I still feel, despite this individual, I had an amazing experience and I will definitely return.
Location, beach access Poor hotel management, and poor service when allocating rooms and requesting guests to change rooms. They tried to downgrade us on the first night (the room was already paid for), and also offered us to sleep at an other hotel on the first night because our room was not available. Not accessible. Swimming pool area: Bathroom at the pool could be the bathroom of a 2 star hotel, and there are no indoor shower.
It's right on the beach! Housekeeping staff took my iPhone 6 charger and took the bottles of alcohol that I bought and placed in the fridge. They also took my razors. Also noticed that while they are on the floors cleaning they keep all of the doors open even if they have other people's property in them which makes it really easy for someone else to go in to your room and take your stuff.
The hotel was in a great location with great views. The hotel will nickel and dime you for many different resort fees.
Management handled room complication well Interesting modern design in room Great beachfront view and access Sea salt hand scrub in the bathroom was amazing Great location and ambiance Our room was not clean and was in complete shambles when they sent us up there at check-in. (Imagine walking into a room that looks like a rock band had just partied there. We were speechless.) The Bellhop did not give us a claim tag for our luggage we dropped off so we had to go identify it in the storage room and the bellhop had the nerve to ask for a tip after. There was a significant amount of blood on the walls between the doors of our room and the room next door (how can you miss that? who is looking over this place??)
My wife and I booked this hotel through Kayak's partner Getaroom in late October. The South Beach hotels were generally booked for New Years Eve, so we were happy to have a confirmed reservation. When we arrived at the hotel in New Years Eve, we were told by the front desk staff member that it reservation didn't exist. We looked up or confirmation and confirmed that we had prepaid via credit card. The hotel staff did they could not honor our reservation as they had no rooms available and they take no responsibility for mistakes made by third party booking agencies. They recommended we try elsewhere, so my wife called other hotels and I ran around trying to find a room. We called Getaroom three times and we put in endless hold each time as they struggled with the same problem. They finally found the glitch which turned out to be a misspelling of our last name as "Wppd" instead of "Wood." No apology from the hotel or Getaroom for two hours of frantic searching for another hotel. The hotel itself was nice but lacking in staffing and amenities. Cleanliness was OK. The pool and hot tub were overrun by kids and postadolecents. Location was amazing and we were able to walk to New Years Eve celebrations in South Beach.
The hotel had direct beach access, and close to great outdoor shopping, and was a very good value for the money. The staff was friendly and attentive It seemed a little run down, but that was in character for a hotel that was as old as this.
We were fortunate enough to have a pool/ocean view room with a balcony. The view was gorgeous, especially in the mornings as the sun moved up. The room was small but well laid out so that it didn't feel small at all. The bathroom was well designed and appointed as was the closet. The staff was extremely friendly and although the service was somewhat continental.. we were on holiday and didn't mind things taking a bit more time. The facility has beach access behind the pool so, you're never far from the water and sand. We are actually from Miami and were looking to get a change of venue for Thanksgiving and this was ideal. Nothing really.. I suppose that it would have been nice to have in room coffee, but that's a WPP.
The walls are pretty thin and noise can be an issue.
- staff super nice, flexible and make you feel at home - location is fantastic - beach (even though they charge u $19 for an umbrella, but chairs are included) - bed is pretty good - price too high - very very small rooms - pillows didn't have cover under the sheets and the pillow was yellow and smelled terrible -- but for the second I tried it felt amazing! - room was pretty clean, not spotless clean (some hairs on the shower)
The hotel is located right on the beach with an amazing swimming pool too. Because it has just been refurbished everything was NEW. With in a short walk to Lincoln for fabulous shopping and food. Parking was $60 per 24 hours.You can park and the Miami garage across the street for $35. We have a strange smell in our room at times.
Completely disorganized. Awful service. Food and pool servers are COMPLETELY oblivious to anything. Fish sandwhich had maybe less than an ounce of fish for $25. Pool servers looking to gouge you charging for water, & upselling over priced cocktails. You're lucky if the food ever comes. Room was Nice and clean however. They wouldn't let me check in till 4pm despite me being there at 10AM and asking for early check in. Then, they locked me out at 12noon sharp and refused any sort of leeway at all. Avoid! Completely apathetic staff, disorganized and chaotic dining area. No one really in charge. Despite multiple attempts to speak to the manager, the mgr never came. I'd rather burn my money or throw it away than give it to an establishment such as this.
Pool und Außenanlage sehr schön und direkter Strandzugang mit Hotelservice. Das Bad ist etwas klein und es hat keine eigenen KFZ-Stellpätze.
Das Zimmer war für ein 4Sterne Hotel schlecht
Gute Lage, direkter Zugang zumStrand, Nähe zum Art Deco District
gute Lage,sauber,gute Poolanlage, etwas teuer
Zimmerpreis extrem übertrieben, da Zimmer klein, sehr schlecht isoliert und mit abgenutzten Möbeln bestückt war; Werbung mit dem längsten Pool Floridas, Wasser aber eisekalt!
Service, Lage Allgemein sehr dünne Türen zu den Fluren. Teilweise dadurch etwas laut. Ist halt ein anderer Standard als in Europa.
keine parties zum memorial day
Der Poolbereich ist super. Das Frühstück ist in Ordnung (für amerikamische Verhältnisse - der Kaffee hat geschmeckt!). Das Zimmer war angenehm. wir hatten eins mit 2 Queensize Betten, da wir als Familie (2 Erw., 2 Kinder) unterwegs waren, Wir hatten ein Zimmer zur Straße hin, da dies günstiger war. Das ist nicht unbedingt zu empfehlen, da es abends + nachts sehr laut ist. Für 2 Personen sind die Zimmer ausreichend groß. Für eine Familie vielleicht etwas eng bei einem längeren Aufenthalt - wir waren nur 3 Tage dort, dafür war es ok.
Die Aussenanlage mit den Pools war ok. Die feuchten Zimmern. Internet hat nicht funktioniert!
sehr gutes Hotel, erstklassige Ausstattung, toller Pool, hervorragende Lage Unfreundliche Mitarbeiter, man erhält das Gefühl, in dem Hotel nur willkommen zu sein, wenn man bereit ist, teure zusätzliche Services in Anspruch zu nehmen. Hohe Kosten für Valet-Parking (USD 30/Tag), fehlende Transparenz bei zusätzlichen Kosten. Es wird zudem eine Service-Gebühr von USD 12 pro Tag erhoben, die zusätzlich zu den Übernachtungskosten anfällt. Mit dieser Service-Gebühr habe ich so nicht gerechnet und sie erscheint mir unangemessen hoch.
Der Zugang zum Meer ist sehr schön. Zur belebten Strandpromenade mit diversen Restaurants ist nur 4 Häuserblocks entfernt. Die Zimmer sind klein und einfach. Man sieht nichts vom Meer sondern nur an eine Wandfront, welche etwa 5 Meter entfernt aufragt. Kein Tresor im Zimmer und an der Rezeption ist der Safe auch out of order. Solte man alle Wertsachen und Pässe an den Strand mitnehmen?
Contemporary style and comfort. See through bathroom door.
The bed mattress was so, so very soft & it just hugged you night All of the ghost/hidden fees that I was hit with before I checked out & that what asked for in room size bed wasn't there.
Clean and well located This hotel wants to be big but falls flat on so many points. For one is loud come night they place a night club on premises with out insulating sound proof , results you can't sleep. They play it big but fall flat in making you feel like your in a lux hotel.
Gale was very sexy and overall just a beautiful hotel. I loved the design and even the hallways were sexy. The room was awesome and very quiet which was a plus. I also like how the staff is very friendly and even sent a text to ask if I needed anything to make my stay better. I will definitely stay there again! The ice machine was on the lobby level. But others than that no complaints at all. This is an excellent hotel.
I've stayed at almost every high end hotel in South Beach and the Gale/Kaskades has been by far the best experience. The property, amenities, and most importantly the staff was always helpful and a pleasure to interact with. We will definitely be back soon! I have read the reviews below and wanted to provide insight: yes there is a nightclub on premise, so you do hear some bass around 11:30pm-3am on Saturdays. But you've gotta take into consideration, you're in South Beach, it's a loud vibrant city. You have some music/noise every where on the strip.
The hotel is very sexy modern Art Deco type decore. Full amenities Bar and restaurant on site roof top pool and access to the beach lounge chairs. I would recommend to out of towners and locals looking for a sexy getaway. The hotel has a Collins Ave address yet the vallet is really on James St. A side street a little confusing and having to circle the block a few times battling south beach traffic was not a highlight.
The place is in a extraordinary location, is very clean and the staff is awesome The doors are so noisy you can listen when the people or the staff cleaning the rooms are around ,the bathroom is a mess with the water all over the floor if you need an umbrella in the beach you need to pay extra you only receive a seat and a towel
Loved ALMOST everything about this hotel....GORGEOUS desig- modern yet comfortable (I would like to hire their designer for my entire home), staff (was treated like a king at breakfast on the patio), ambience, location, restaurant, rooftop pool (jaw dropper). Even the music playing in the elevator was "choice"! The only slight disappointment was the room itself. It was severely lacking in furniture and closet space. It was surprisingly sparse. Zero counter space on which to put anything. There was definitely room for a small dresser and a few chairs. Hopefully someone will read this because I'm 100 % certain I'm not the only guest that has felt this way. (The marble bathroom, however, was beautiful with a seductive shower that lured me in for at least 20 minutes! Sorry green people!)
Nice hotel and good design When I arrived they only had 1 bed in my room. I had called weeks beforehand to make sure this was not going to happen. I even paid an upgrade fee to get a room with 2 beds since I was on a business trip with a colleague. When they said they only had one bed, they said it was my fault because I used a third party site to book. The hospitality was very poor. They didn't' even make the arrangements to get us a cot.
Mgt. Concierge attentive. New kaskades rooms with balcony large and modern Handicap room we were incorrectly put into.... 1star. Marble floors r extremely slippery. Almost dangerous.
The location was perfect, the staff was attentive and the rooms were high tech, modern and comfortable.
The hotel has superb location, cool architecture, excellent restaurant. Rooftop pool is so perfect if you, for some reason cannot make it to the beach. Haveto mention the staff that at all times where so attentive and friendly. Will easily consider this establishement for my next stay in Miami Beach. First floor rooms are slightly disturbed by the nearby lounge room, having live music in the evenings. Ask for rooms on second floor and above or ask for earplugs if you are in bed early.
Essen Shows sind sehr schlecht, alles scheint abgenutzt und müsste ausgetauscht werden
Der Club am Samstagabend und die Poolparty am Sonntag von 12am - 8pm. Der Pool muss dringend renoviert werden, Schimmel überall! Liegebetten am Pool ebenfalls nicht sauber und schimmlig. Poolwasserqualität ungenügend!Auch ein Tag nach der Poolparty!!!Alle extra Taxes welche nicht auf der Buchungsrechunung ersichtlich waren. (Tip für booking.com lieber schon dazu zählen bei der Buchung.) Preis für Sonnenschirm am Meer(15$ + taxes)
Das Hotel ist sehr stylisch eingerichtet und hat eine exellente Lage mit Zugang zum Strand und Nähe zum Nachtleben von Miami Beach Das Hotel ist m.E. völlig überteuert insb. die Speisen und Getränke. Zudem sind die Hotelmitarbeiter nicht auf ein 4 bzw. 5-Sterne Hotel geschult.
Die Lage des Hotels Das Personal war unproffessionell und sehr schlecht geschult (ausser einigen wenigen) das Hotel endspricht nicht seiner Kategorie, es scheint ein wenig als haette es seine besten Tage hinter sich gebracht, dennoch ist Essen u. Trinken im Shore Club teurer als in dehn wirklich tollen Hotels wie z.B. the Setai oder das Delano,.... Am Pool wird hauptsaechlich sehr laute rmb music gespie u. das sollte vielleicht angemert werden, die Zimmer sind ok dennoch sehr hellhoerig, die Baeder sind teileise sanierungsbetuerftig und der Gym Bereich war Hotelzimmergross mit 4,5 veralteten Geraeten, ohne Spiegeln oder ein wenig Liebe zum Detail, sehr untypisch fuer die USA also wie gesagt das Hotel ist ueberbewertet!!!
The staff was deceiving, unwilling to help and provided the overall worst hotel experience i have ever encountered. The hotel valet staff informed me that I could leave my car parked in front for a few hours while i went to eat dinner and when I returned my car was towed. I tried to explain this to the staff as well last the managers Alvaro Diaz and Gregory Capella. They both informed me that there was nothing they could do. Even though they admitted that the valet may have given me the wrong information, there was nothing they were willing to do to rectify the situation. $281 and hours later i was able to retrieve my vehicle back. The tow company informed me that it was the hotel that called them to have the car towed and they do this all the time! I would never recommend this hotel to anyone simply based off the poor customer service and lack of training of the staff and management. They truly do NOT care about their guests or accommodating to any of their guests needs. I am currently pursuing legal action to be reimbursed for my tow, cab, time and expenses due to their error. There are plenty of choices of places to stay on Miami Beach and I would NOT recommend this one even if they are offering a better price at the time.
Loved the location, price per night, most of the staff and the quality of the hotel. Had some mold in my shower in an otherwise spotless room. Had two awful experiences in the cafe. Both times the person on duty forgot about me. Had to chase him up for a beer I ordered 20 minutes prior with my meal. Another time, he left me sitting for 15 minutes without attending to me. He only had 2 tables on both occasions. Despite these bad experiences I have to say that this was just ONE person... All the other staff, including the manager, were outstanding !!!
This was such a horrible experience. The rooms are gross, they look nothing like the photos. The hotel staff has horrible horrible attitudes. No-one is willing to help you. The hotel is not a 4 star, I would probably consider it about a 1. Please do not waste your money, there are so so many other places in Miami that are so much nicer.
The expensive valet took forever. Rooms and amenities were mediocre... not worth the money you pay for this hotel.
Location is close to beach, theater & Lincoln Rd. Mall but removed from the noisy, congested areas. Lovely pool area, good breakfast selection, and accommodating, friendly staff. Rooms were clean and comfortable but a bit small. Will plan to stay at here again next visit to Miami Beach.
der pool und die Bar auf dem dach mit den betten. und das sushi restaurant. Der gang zu den Zimern war zuerst ein wenig einschüchtern Dunkel und gab dadurch einen leicht komische ambiance... mein Zimmer war stets sauber und schön eingerichtet. Die ersten 2 tage hat der wireless internet zugang im zimmer gut funktioniert...danach hat es bis zur abreise kein wireless empfang mehr im zimmer gehabt.
4 Sterne sind für dieses Hotel eindeutig nicht gerechtfertigt.
Die Lage war sehr gut und das Preisangebot für den von uns genutzten Zeitraum äusserst günstig. Aufgrund des von uns gebuchten Tarifs, gab es für das Geld nichts auszusetzen. Würde dieses Hotel für einen Normaltarif jedoch NIEMALS buchen.
Pool sehr warm beheizt, trotz kühlen Wetters, Restaurantbereich, Kostenlosese Wireless-Lan überall Kein Frühstücksbuffet,
WLan in allen Zimmern incl. und extrem bequeme Betten
Altes Hotel mit ein paar Kleinigkeiten aufgemöbelt. Dadurch soll es ein Designer-Hotel sein. Na Ja..... Für den Preis aber gut. Ist zu empfehlen! Preisgestaltung und Organisation leider ein Chaos. Die dunklen Gänge haben einen eigenartiger Geruch.
Die Nähe zum Strand und zu den Shoppingmöglichkeiten. Die Zimmer waren sehr sauber und mal was anderes! (Design)
zentrale Lage in Miami Beach, kostenloser Flughafenshuttle, cool eingerichtete Zimmer, kostenlose Mixgetränke in von 19 bis 20 Uhr, kostenloser Fahrradausleih, nettes Personal
Die stylische Einrichtung hat uns gut gefallen. Die Betten waren supergroß und bequem. Auch der Strandservice war ok und der Concierge sehr nett und hilfsbereit. Und: es gab Strabucks-Kaffee im Hotel! Nicht gefallen hat uns, dass es keinen Computer mit Internetzugang gab - nur W-Lan das wir nicht nutzen konnten, da wir keinen eigenen Laptop mithatten.
sauber keine Parkplätze
Stylishes, cooles Hotel mit junger Crew. Cooles Publikum. Abends/nachts DJ in der Lounge. Kostenloses WLAN mit sehr guter Leistung. Kurzer Weg zum Strand, guter Strandservice (kostenlose Strandtücher + Liegestühle). Sonnenschirm kostet 15 $/Tag.
Room size was great, bathroom size was great, staff were nice and helpful, beach access thru The Raleigh was easy and convenient (2 chairs and towels included) overall a great south beach experience
The hotel was very nice! The bed was especially comfortable. We would definitely stay here again. The kitchen was out of service, but only a minor inconvenience.
We had a great time very close to Ocean drive and great view over the rooftop at night
Loved the rooms and the hotel location. Staff were very friendly Could use music by the pool
We had first class friendly service from all hotel staff. The breakfast included was really delicious. Our room was so great even had a record player we put on Latin music to start our vacation. Great to use the Raleigh Hotel pool across the street on the beach. I will come back. We parked our car at the Lincoln Mall parking garage for 1/2 the valet cost. Loved my stay. Valet parking 42.00
Zentrale Lage Das Zimmer war sehr klein, extrem hellhörig (es war unmöglich ohne Ohrenstöpsel zu schlafen und selbst mit diesen wachten wir immer wieder auf wenn in einem der Zimmer auf dem Flur eine Tür geschlossen wurde oder jemand in dem Stockwerk über uns umher lief). Der Geruch im Zimmer war schlecht, alle Textilien im Zimmer, Toilettenpapier etc. waren klamm von Feuchtigkeit.
Lage, Einrichtung, roof top jacuzzi Extrapreis für Wifi 14 $ pro Tag. Teure Parkgarage 32$ pro Nacht. Resortfee von 18 $ pro Tag!
Die Lage im Alllgemeinen ist sehr günstig, nur wenige Schritte zum Strand mit eigenem Strandservice (Liegen, Sonnenschirme) und zur attraktiven Lincoln Road.Und wer das quirrelige Leben am Ocean Drive mag - man ist mitten drin und dennoch ruhig gelegen, da am Anfang des Ocean Drive. Unser Zimmer (Penthouse) war luxiorös eingerichtet, sehr schönes u. großes Badezimmer, großer Balkon sowie private Terrasse.Sehr nettes und hilfreiches Personal beim Empfang, schneller Check-in und -out. Preise trotz allem Luxus für Zimmer sowie im Restaurant recht hoch.