Rip off

Negativ: Obnoxious company Lied about hours of location Impossible to get in contact with Overcharge at desk for upgrade

Negativ: I was told at the Orlando airport counter that I could drop off the car at 530 Collins Ave as long as it was by the time I recorded my pick up which was 9:40. I asked him what time they closed and he said I was ok as long as I dropped it by that time. I got to the location, couldn’t even find where to park and notice it looked like it was closed. I was in the car so I asked someone on the sidewalk if they could tell what the sign said on the door. The hours where until 6:00 ad of course I was there to return it at 6:30. Way before I even had to! I tried calling, couldn’t get anyone. Waited several minutes on an alley smack in the middle of South Beach. My sister checked google for other locations while I was on my phone waiting to speak to someone. Found out I could go to 247 - 20 St at the beach and they were open until 8:30. Got there, difficult to identify, finally speaking to someone on a screen. Left car and key and she asked me if I wanted a printed copy of receipt or email. I said to email, she verdes the correct one and said the confirmation was on its way. This was two days ago and so far nothing received! Very dissatisfied with Hertz!!!

Primoz

Negativ: The Hertz remote boot for check in was not running when I arrived, thus i lost more than 30 minuets of paid time.

No car

Positiv: Although we made a reservation for 8am car was not at location until 10am.

Car was fine. Pick up/drop off a nightmare

Positiv: Good roomy car. Well priced.

Negativ: Only one guy there and all being done manually. Prepaid to get out fast but still took 20 minutes. No offer of map or directions. Never told us about the toll plate surcharge. Wanted it returned to a location quite far away. I refused. Then when we did return it, no one from hertz there to check in vehicle.

Refused a car

Negativ: They claim there is a balance on a rental in Switzerland from two years ago. They refused to rent me the car, although they had not details. I will block payment through the credit card company, of course.