SketchyPositiv: LocationNegativ: They kept us waiting for at least 20 minutes past our check in time before they even go to the desk - no one was there to greet us, just an empty storefront. When the guy came back he kept insisting that we buy insurance from them for the rental before he would check us out. We repeatedly told him we were covered by our car insurance and the credit card used to book the reservation. He said it was a company policy, but that policy was posted no where in the office or materials we received... it sounded like a scam. We ended up canceling the reservation. I would not rent with them ever.
Sneak Charges and Upfront RudenessPositiv: His girlfriend's sympathetic look as she saw how frustrated we became throughout the experience. Though she spoke no English, she seemed to understand that something was very wrong. Negativ: -man at front desk (manager) was very rude and held up a finger to shush me while I was speaking to him (he'd picked up the phone while my head was down looking for my confirmation number)
-answered calls from both his professional AND personal phones while I was there with him (the only customer in his office at the time)
-took my card without first confirming the price of the rental car then seemed as if I was wasting his time by asking about it
-seemed frustrated by my questions about my rental
-when I explained that I would need the car to drive to another state, suddenly told me about a 1000 dollar deposit that I had to pay before I could get the car (and was about to charge my card without informing me) and when asked why I was not previously told of this charge, had no explanation for me (he was answering another phone call by this time)
-when I said I was confused and wanted to work things out, he gave me my cards back and proceeded to ignore me standing there at the desk until we left
Very good experienceNegativ: Everything was good.
New car leaking all its oilPositiv: Brand new 500 mile Jeep
Negativ: After 3 hr. drive, engine started rattling.
Next day there was 0 oil in engine.
Spent 2 solid hrs on phone with road assistance.
Had to wait almost 24 hrs to get a new car.
Price was almost double quotePositiv: Car was clean and what we expectedNegativ: that price went from $50 to $97 for one night rental. Most expensive rental I have ever had.
It was goodNegativ: The rental is open 8am - 5pm, but after 5pm cant return the car.
Good experiencePositiv: Car was clean and comfortable. Counter staff were excellent and helpfulNegativ: Wait time was a little longer than i anticipated but I saw that the counter staff were trying to help non English speakers which takes a bit more time
Handcuffed to carNegativ: Key was stuck in the ignition, I could not leave the car alone so it ruined my entire day.
Positiv: simple and well priced
Sehr gute ErfahrungNegativ: Alles war gut.
Neues Auto lief es ÖlPositiv: Brandneu 500 mile Jeep
SauberNegativ: Nach 3 Stunde mit dem Auto, Motor gestartet Rütteln.
Am nächsten Tag gab es 0 Öl im Motor.
Ich habe zwei solide Stunden am Telefon mit Road Unterstützung.
Wir mussten fast 24 Stunden warten ein neues Auto zu bekommen.
Preis war fast doppelt ZitatPositiv: Auto war sauber und entsprach dem, was wir erwartet hattenNegativ: dass Preis ging von $50 bis $97 für eine Nacht mieten. Die meisten teuer Miete ich je hatte.
Positiv: einfach und sehr preiswert
They had no cars!Negativ: We had a reservation. Avis even said they had our reservation. But they had no cars. So, yeah, that wasn't ver helpful.
Positiv: Easy of pickup/returnNegativ: That it was not possible to drop off the car at the end of the rental. I had to keep the car overnight at my own expense.
Bait and switchPositiv: Nothing good to sayNegativ: The lady wanted to put us in a beatle. I ordered 5 passenger car with two bags. She wanted to make us pay $70 more for a similar car. I showed her what we ordered and insisted she upgrade us if she didn't have what we ordered. After threats to call Avis and complain she then was able to find a car and keep the original price. Not happy with how she handled herself or represented the company. Your staff needs to be retrained. I will question if I will use your company again because of how we were treated.
Negativ: long wait to get car
Positiv: I love everything.. we bought a 3 day rental for $50 on an economy size car and got there and was upgraded to. Kia Soul Crossover for no extra money.. what a value!
AmazingPositiv: Good customer service Negativ: Nothing lol
Sie hatten keine Autos!Negativ: Wir hatten eine Reservierung. Avis selbst sagten, sie hatten unsere Buchung. Aber sie hatten keine Autos. Also, ja, das war nicht sehr hilfsbereit.
Negativ: man musste schon lange warten, um zu dem Car
UnglaublichPositiv: Guter ServiceNegativ: Nichts lol
Positiv: Service Negativ: N/A
Excellent!Positiv: Nice service, car was clean and comfortable.
Positiv: It was a very easy pick-up and drop-off!
Positiv: NothingNegativ: They took out extra money because of their mistake and after they did not return the full amount. I will never again take the car in Budget. In the Budget - budgetary service ...
Positiv: They were very kind and welcoming. I was a little confused as to where to go and they helped me find my way. Amazing service and very fast!
No car available on contracted date. Had to rent a car at hotel for muNegativ: No car! Owner apologetic but did not help our situation.
Bad drop offPositiv: Drop off was a disaster as it was poorly labeled
Positiv: Real poor service
Charged me more than contracted
Great peoplePositiv: Super helpful and courteous...but Miami is a pretty nice and friendly place anyway. Much better than our experience in other Florida cities...namely Orlando. Car was not great...
Quick, easy, great valuePositiv: Under $20/day for a full size Chevy Impala? That's a great deal. I just needed it for the day. Very easy and accessible location. Very friendly agent. All around a great experience.Negativ: 1- The gas tank was full, and I returned it with half a tank. Usually rental companies charge a small premium for the gas if you don't bring the car back with as much gas as it had it the tank when you got it, but I war HORRIFIED to learn that the cost of buying the gas through Budget$10/gallon gas through Budget was $10/gallon!!!!! So I had to take the car back out of the structure, and gas up, which ordinarily isn't a problem. However, I was visiting Miami during Art Basel, and traffic was the worst I've ever experienced in my live (I'm from LA). So that was a shame that I couldn't take advantage of the convenience factor of returning the car half full without paying $10/gallon for gas.
2- During the booking process, Kayak offered me insurance on the rental. It mentioned that the insurance was being bought through Alianz, the 3rd party insurance provider, but I presumed I would pay for this at the rental counter. In fact the insurance was pre-paid, and while it was cheaper than Budget's insurance at the counter, I wish I'd have had the option to buy this insurance at the counter.
Positiv: The car was newNegativ: The line for take the car was big
Positiv: ServiceNegativ: N/A
Pickup was hell!Positiv: The lady refused to give us our car until we asked for the manager! Terrible service!
Gave away my carNegativ: I arrived a few hours after my rental appointment time and was told the rental had been automatically cancelled after two hours. Have never heard of this type of policy and was not informed of the cancellation in any way, so found this very unprofessional. They had no cars so we had to scramble to find one elsewhere. Will not return to this rental location.
Didnt have to pay extraPositiv: After our expirience in nola we figured that there would be some sort of extra payment, but they slapped 50$ of the price because we delivered in pne day before.
Not helpfulPositiv: Nothing
Negativ: Checking out the car was a tedious process...more staff are needed at the Collins Ave. site.
We were not made aware of the additional $10 charge on our rental charge for tolls until we checked out the car.
Nicht hilfreichPositiv: Nichts
Terrible Confirmation of Rental & Hard Time Dropping OffNegativ: I never received any confirmation of my rental until the day before my trip. I was scrambling to find the rental info and the co I rented from as I booked over a month ago and never got any confirmation. Also, when dropping off at the location I specified when booking, I was told multiple times I couldn't drop the car there and had to argue with the workers to let me drop the car. Very frustrating experience.
Negativ: I rent a car for 70 dollars and when I was there I refused all the insurances ( I even signed a document where I made myself responsible for that) and then they took around 180 dollars from my account, I can understand that there are extra costs like tolls but 100 dollars? come on. I would like to have an explanation
Positiv: I got my car within 5 min .They are very friendly and professional. I would highly recommend the South Beach Enterprise location. If you want excellent customer service and awesome price .
Positiv: Quick and friendly
Positiv: el automovil tenia olor a cigarillo,mala la atencion,no me lo cambiaron,me habian prometido llamarme
NUNCA MAS ENTERPRICE
Nice car,good pricePositiv: The car was new an very confortable.Negativ: The time we had to wait at the moment of pick up.There was only one person in the office and six persons waiting.
Creepy request at pickupNegativ: Dropoff was fine, but at pickup the agent at the desk tried to pressure me into giving him a ride in the car that I was picking up, since "it would make it easier for him to get to a meeting." When I said I had an appointment to make and didn't want a detour to make me late (not to mention the fact that I didn't feel comfortable giving a stranger a ride, especially as a young woman), he kept trying to argue that it wouldn't take any time at all and that his destination was on the way to mine. (It wasn't. It would have added 15+ minutes to my trip, at rush hour.) When I kept refusing, he seemed annoyed. Completely inappropriate -- I've never heard of anything like this happening!
ZERO INVENTORYPositiv: NoThingNegativ: The fact that my Kayak rental reservation wasn't honoured because there was a physical lack of inventory - something NOT picked up by Kayak. Shame.
Vehicle not available initiallyPositiv: .Negativ: Wasted 2 hours arguing to get the car type that was reserved
Positiv: I liked the whole staff! The whole experience was amazing!
Living the mustang lifePositiv: Rented a mustang for a very reasonable price, nice easy pickup great service from the staff, even took us home after dropping car off!
Car was super fun :) Negativ: Nothing
They didn't have the car we reserved and didn't ofNegativ: The Miami Beach place is terrible. We've rented using Enterprise in other locations and it was good, but here it was different. They said they don't have the car we rented and "that's it". Didn't offer us another option, or at least another locations where we can go. They even told me that my phone was not valid.. I told them to try while I was there and they didn't want.
Very bad experience, will never rent with them again.
Car was fine. Pick up/drop off a nightmare Positiv: Good roomy car. Well priced. Negativ: Only one guy there and all being done manually. Prepaid to get out fast but still took 20 minutes. No offer of map or directions. Never told us about the toll plate surcharge. Wanted it returned to a location quite far away. I refused. Then when we did return it, no one from hertz there to check in vehicle.
Refused a carNegativ: They claim there is a balance on a rental in Switzerland from two years ago. They refused to rent me the car, although they had not details. I will block payment through the credit card company, of course.
Negativ: Where do I start? The vehicle was full of bugs. The check engine light came on 2 days into my trip and went into “power mode” where I could not exceed 25 mph. This rental was a complete joke. I want my money back in full.
Dropoff nightmareNegativ: Dropoff kiosk was out of order (hertz knew that already during pickup) and still they sent us to the kiosk location that could not take the car resulting in 2hrs of nightmare talking to incompetent call center agents on where to drop the car off, some even asking to drop the car off at the airport 1hr drive away! The worst hertz service I have ever had.
All worked like clockworkPositiv: Fast service, great car, all worked perfect from quick pickup (<10 mins) to quick drop off (1 mins). Nice staff and no problems with the car on the 30+ day rental either.Negativ: Hertz is not in the rental car business. They're in the insurance business. Insurance cost 3x the rental cost of the car. Irritating.
Positiv: Courteous, prompt, efficient service. It was a good experience.
Negativ: There wasn't a car available at time bookef
Positiv: I returned car and just found a unexplained charge on my credit card the same day. Kinda shady, so they will be receiving a call from me in the morning.
Negativ: We have cancelled the reservation because hertz was no cars available !!!! In this hertz you have the right to one phone and the camera for take the car....
Negativ: I was told that the tank was full, but about a half hour into driving, I saw that I only had a quarter tank of gas. I know I should have checked, but I had no reason to question this.
Had to cancel, car was not at MIA as I needed.Positiv: NothingNegativ: Lack of communication.
Easy and helpful Positiv: All was goodNegativ: Nothing
Free upgrade....no hassels!Positiv: We reserved a RAV4 for our trip at a great price. We ended up with a Chevy Tahoe for the same price!
Kostenloses Upgrade ... keine Hassels!Positiv: Wir reservierten ein RAV4 für unsere Reise zu einem tollen Preis. Wir haben schließlich mit einem Chevy Tahoe für den gleichen Preis!