Mietwagen am Flughafen Miami

Positiv: Not much

Negativ: Fox tried to tell me that there was no option to decline their insurance. Said that I must pay at least $20 per day for insurance on the car, even though I brought my insurance declaration page to prove I was covered. I threatened to write the company and complain, and then the employee said I could sign a waiver after he told me earlier that was not an option. Car was beat up, dented all over and had 65K miles, not what I expect from a rental car. The rental car location was in a very rough part of town, and the GPS kept getting us lost on the way back because it was tucked in this industrial area. Not happy with this rental.

Positiv: The shuttle driver was very nice and helpful.

Negativ: When we arrived at the desk from the Miami airport around 330pm, after giving our reservation info, they let us know **in an extremely rude way** , that our reservation had been canceled (we had no notification of this prior of arriving there) because we were three hours late arriving. The person attending to us was smug, and implied there was no car for us. He walked away saying "I will go check to see if there is a car for you" . I was livid. How can a company cancel a week long reservation when nearly all of your customers are airport arrivals? We arrived with two small kids, car seats, baggage and were treated like we were going to be thrown out on the street. The man helping us came back, "looks like we have something" and then proceeded to give us attitude about returning it seven days later and what time we would be dropping it off, saying the account said noon drop off. I said "will anything happen if we don't arrive precisely at the time we give you now" and he said "you have it until 6pm". If I am the employee here, I would let my client know they have until 6pm, and then ask if that was going to work. I would also try to contact them if they were late to their reservation arrival. An email, text or call to check on our status would have been the only appropriate way to ask if we were cancelling our reservation. The car smelled terrible, someone had definitely been smoking in that vehicle and it was not thoroughly cleaned. Overall, this was my worst experience renting a car in the last twenty years.

Positiv: I rented with Fox last week at MIA. It took over 2 hrs to wait in line and receive a vehicle. This location is totally understaffed and disorganized. In addition, the hidden fees and add-on charges made the final cost over twice what was agreed upon at the original online booking. Never again will I use Fox.

Negativ: Overall management of the location. See above. Stop with the hidden fees, it’s ridiculously dishonest.

Positiv: Car was good

Negativ: They scam the deposit with "add ons". They gave me one price at check in, clarified all that I am using. Then drop off with no check out, they kept the deposit. When I requested the invoice, they had charged an additional $370 for waver of liability and additional driver.. The rental was for 1 week.. The original price was $320... +370 + 88 for some other random insurance that came up on my statement.. Rip off artista

Positiv: Stay away from this company!

Negativ: Choose another rental agency.

Positiv: Nothing

Negativ: Being courteous. And not trying to talk people into thinking they have to take the insurance.