The Palms Hotel & Spa

Great position on the beach

Positiv: Really clean and well located

Negativ: The night was windy and something on the roof or the building was flapping waking us up at night. After mentioning it to the front desk, we were just told: we will send somebody looking at it. I would have expect a discount to compensate as the hotel is a high end hotel. Really disappointed.

WORST Customer Service I've ever experienced

Positiv: Close to the beach and spa is nice. The rooms are cramped but nicely furnished.

Negativ: I am an experienced business and leisure traveler. I've stayed at over 250 hotels all over the world and I have never experienced such poor customer service from the front lobby employees. They seemed to purposely not want to accommodate any request. I would never want to stay here again even though I liked other aspects of the hotel.

Nice location

Positiv: Room's view was gorgeous. Tiki bar and pool were hopping and service was attentive.

Negativ: Beds were fulls and not queens so me, my wife and daughter were cramped. We were told facilities and services were 24 hours but pool area was a dark ghost town after 9 pm while neighboring hotels were jumping. $37 a day for parking was very high.

Positiv: The hotel was beautiful. The grounds lovely and the complimentary chair massage a plus.

Negativ: I didn't like the 19 dollar daily fee tacked on to your bill.

Beautiful grounds- very relaxing

Positiv: I adored the pool and beach area.... Just spectacular! Very relaxing! The rooms were nice. However, the first room they put us in smelled of mildew. Then they said they didn't have any other rooms to move is to. When I started freaking out, they found us a new room that was much better. Everything else was amazing! Great spa! Overall I would stay again!