Malmaison Leeds

The room was lovely. The staff were helpful and friendly The manageress was very nice whlst offering to waive the £2 breakfast supplement.... and offering us a return stay at our cost with "free breakfast"

We were a wedding party. We spent over £1000 in total for the night. We only stayed at the hotel because we wanted to be together the morning after the wedding and have an enjoyable family breakfast. The breakfasts were cold, clap cold, we returned them and 20 minutes later the second breakfasts were served cold. We didn't make a fuss as this was meant to be a special occasion but it basically ruined what should have been a lovely family event. The manager offered to credit the cost of breakfast for those who didn't have it included in their room rate but for those who did she offered to waive the £2 cooked breakfast supplement.....we spent over £1,000 staying at a hotel that's only 5 miles from our home so that we could have a memorable family get together and we were offered £2 by way of an apology for ruining it...... I have received an email, which in fairness to the manageress was sent very promptly and she is trying to get me a full refund for my breakfast. If successful that means that non of us will have paid for our cold breakfasts but it doesn't address the fact that we will have still paid £1000 for the stay and the whole experience was ruined.