Fairfield Inn & Suites by Marriott Dallas Lewisville

Beds were comfy and shower was nice

I had to wait 10 minutes for someone to come To the front desk and the only reason they came was because I had to throw something at the door that was closed to get someone’s attention. There were 2 people waiting in front of me and they walked off because they were tired of waiting. Then the girl comes to the desk with no apology or care that I had been waiting.... she asked for my card and Id then had the audacity to ask me if I still wanted to check in. Like yea I do I’ve been waiting ten minutes to do so. She put us on the third floor which is fine.... IF THE ELEVATOR WORKED!!!!! The only reason I found out it was not working after looking for it walking back a forth down the hall, is because another guest told me. So at this point there’s not take backs in the room So me and my 5 member family had to carry all our stuff and our 2 year old up 3 flights of stairs. The pool is supposed to be heated and was freezing cold. Also when you pull up to the hotel at dark ,it’s dark the lights outside are out and make you question if the hotel is even open. Needless to say this was the worst experience I have ever had at a hotel. Definitely will not be back to this particular one.

When we got there to check in i was not allowed to pay cash even though the reservation i made i clearly stated i was paying cash. I even offered a cash deposit but i was turned away.

Location is good and has parking for pickups with trailers.

Rooms a little small.

Location

My television set did not work. The hotel didnt do anything about. After i reported it twice to the front desk then again to management the next morning. They just said "im sorry" and tried to offer me 200 marriott points. (Not acceptable)