Hotel Vip Executive Zurique

Nichts Besonderes

Die meisten Angestellten waren hilfsbereit und angenehm, aber nicht alle. Standard groß Hotel, umgeben von Parkplätzen und andere hohe Gebäude.

In der Nähe vom Bahnhof Linie mit dem Lärm. Zimmer ist stickig, roch schlecht. Die Möbel waren alt. Kühlschrank hat nicht geschlossen. Bettwäsche und Handtücher sind alt. Die Teppiche waren dreckig.

No

On the check-in the room air conditioner wasn’t working and the room was really hot. One of employees came up to the room to check the air conditioner and he told me that it is working property even though the room wasn’t cooling down at all. He kept saying it is working and suggested me to turn the lights off for electricity to work the conditioner which I have never HEARD as helping the guests at HOTEL(I understand if this is Hostel). Reported to the desk, the employee who checked the air conditioner was there too and also asked me to change the room IN THE END, telling to the desk receptionist David Fernandez, it was perfectly working and DOES NOT NEED TO CHANGE THE ROOM. The receptionist firmly rejected our requests(changing the room and fixing the air conditioner) and asked me to BE PATIENT with the HOT in the ROOM. It is really sad that their thoughtless behavior(not admitting the air conditioner wasn’t working but telling to the desk it was perfectly working) and not encouraging to make any solutions. I am still wondering if the VIP HOTEL takes the people from BOOKING.COM as their guests?(I couldn’t book through the vip website though) The hotel does not need any cheap tourist even though I’m paying for how much you asked me to stay? Not making any solutions to make our stay valuable, I feel like that I was scammed.