Hotels in Bairro Alto - Lissabon

Positiv:: Staff were wonderful and the apartment was amazing! Location perfect for exploring the city and nightlife.

Negativ:: Everything

Positiv:: Staff were so very helpful and kind

Negativ:: Our room was much too dark. We called it the dungeon. The designer should have thought of light boxes or light wells to get natural light into the room somehow

Positiv:: The staff is lovely, helpful and responsive.

Negativ:: This cannot be a 5 stars hotel. My rating would have been different if it were presented as a 4 stars at best. Had I known this, I would never have booked this hotel. Unlike the pictures, the rooms are actually dark with little windows (I had my room changed once). There is a major renovation project next door, so be prepared for noise, but most importantly, workers walking on scaffolding right outside your window!! The SPA is clearly an afterthought: the Turkish bath was not working and the light was broken. The sauna is tiny and you have to turn it on yourself and wait for it forever to heat up. You are provided with only one towel and there are no hooks around to hang anything. The treatment rooms are not properly sound insulated (I could hear the conversation from the adjacent room).

Positiv:: Having breakafast at the rooftop bar is really wonderful and remarkable ... nice and charming service and delicous fresh food ... hoping the area around we not be flooded by drunken tourist at night and stupid souvenir shops with annoying restaurants ....

Negativ:: Nothing. We really enjoyed our stay.

Positiv:: Nice room and kitchenette. Super tasty welcome drink on the rooftop deck. Dinner on the rooftop was good too, although expensive.

Negativ:: Room was dark (mine was on the first floor). Construction and portapotties outside of window. Outside view did not enhance room at all. No bathtub.

Positiv:: Das Hotel ist sehr schön, modern, sauber und gepflegt. Die Lage ist super, da man vieles zu fussläufig zu erreichen ist (gerade in Bezug auf Sightseeing) und es in der Umgebung einige tolle Restaurants gibt. Auch die Aussicht vom Rooftop Restaurant/Bar ist sehr schön. Süsses Extra: An meinem Geburtstag haben wir auf dem Zimmer einen leckeren, schön dekorierten Kuchen vorgefunden, ohne dass wir dem Hotel überhaupt mitgeteilt hatten, dass es mein Geburtstag war (ich nehme an, sie haben es auf meinem Ausweis gesehen). Sehr aufmerksam und erfreulich!

Negativ:: In Anbetracht der Tatsache, dass The Lumiares Hotel & SPA den Begriff "Spa" in seinem Namen führt, etwas enttäuschend. Es hat zwar eine nette Auswahl an Treatments, der Spa-Bereich an sich ist aber eher klein.

Positiv:: Great staff Great location Great view

Negativ:: Amenities could be better given the price we paid.

Positiv:: Very nice friendly hotel with attention to details. Helpful stuff and great location as well . Will be back

Positiv:: No swimming pool and no kids club

Positiv:: Location and the decor was great. Rooftop was also lovely.

Negativ:: Small bedroom and bathroom- service can be better as it is not consistent. Service at rooftop and spa were great, front desk not so much (with the exception of Ines and Goncalo who were great!)

Positiv:: Excellent breakfast, comfortable bed and room.

Negativ:: Wished there was a view from the room.

Positiv:: .

Negativ:: Mann konnte die Fenster nicht öffnen, was sehr unangenehm war, und die Fenster waren sehr sehr schmutzig

Positiv:: Rooms a good size Good breakfast Helpful in booking taxis

Negativ:: Double charged at check out and unhelpful in rectifying the situation Husband accused very aggressively of not paying bill at rooftop bar , he had receipt in wallet- no apology for accusing him of same

Positiv:: It’s location and excellent customer service

Negativ:: The bistro staff,

Positiv:: The location is perfect. Very nice staff, also the restaurant is good !

Positiv:: Frühstück was super lecker, eine super große Auswahl an verschiedenen Leckereien. Das Personal überaus freundlich und zuvorkommend.

Negativ:: Nichts, genau so weiter machen!!

Positiv:: location and reception, bar staff the room also nice

Negativ:: the breakfast was really poor and staff not nice, also the refilling of food that was over ba, bad selection or options to offer. Unfortunate that a Hotel like this has such a poor breakfast Also the room service poor, one day we left early morning and came late night a nd the bathroom was poorly done or cleaned, it has the same stain in the toilet that we left in the morning so obviously the bathroom was not done, unacceptable

Positiv:: Lage Aufmerksames Personal Angenehmer Wellnessbereich

Negativ:: Bar ist optisch gut aufbereitet, hat dann aber nicht mit Atmosphäre aufgewartet. Kein Platz für einen gemütlichen „Absacker“.

Positiv:: Spacious room, staff friendly and very helpful. Great facilities.

Negativ:: Nothing not to like

Positiv:: Lovely hotel in a very good area of Lisbon. The staff were really friendly and helpful. It was my birthday and they surprised me with a cake and bottle of champagne. The location is great just 15 mins walk to city centre. Swimming pool facility was really good.

Negativ:: Breakfast was overly priced.

Positiv:: Das Frühstück und die Lager der Unterkunft waren sehr gut. Wir waren in 15 Minuten zu Fuss im Zentrum. Das Hotel verfügt über einen sehr schönen Pool der auch zum schwimmen geeignet ist.

Positiv:: Very comfortable

Positiv:: Excellent location. Comfortable room. Excellent restaurant. Friendly and efficient staff .

Negativ:: We ate in the restaurant on both nights of our stay. On the first night the service was excellent - staff were very attentive with all our needs met quickly. By comparison on the second night the service was much poorer. Staff not so attentive and food and drink service much slower.

Negativ:: Poor service! A five star hotel is not just a nice piece of real state on a hot location. It's about people making your experience a top one. Rude people at front desk, sloppy service....BAD!

Positiv:: location

Negativ:: kettle in room to make coffee in the morning

Positiv:: Perfect location!! Sparking clean! Will be back!

Positiv:: top lage, freundliches personal, würde mit dem uber hinfahren

Positiv:: Very good location, clean bedroom, good shower, friendly staff

Negativ:: A breakfast option on site and a room key instead of a code would have been nice

Positiv:: Clean and large. Bathroom was great with large shower. The large doors opening to the street below were wonderful and the location was within walking distance of many restaurants and attractions.

Negativ:: Nothing.

Positiv:: Location, very lovely and comfortable room in the heart of Lisbon.

Negativ:: Nothing

Positiv:: Very comfortable, spacious & clean. Marta was very helpful.

Positiv:: Sehr schönes kleines Hotel

Negativ:: Kaffeemaschine oder Teewasserkocher im Zimmer wäre fein.

Positiv:: Great location! Close to airport and city centre. The host was so helpful and gave us lots of tips on traveling to other areas.

Positiv:: The location is perfect! It's centrally located, near most places you want to see in Lisbon! Check in and check out were a breeze.

Positiv:: The location is very nice - short walk to 2 Metro stations and the tram to Belem. The hotel is in an area were you can go out at night The rooms are very new and clean Our room had only a window to a light bay- therefore you need to switch on the light the whole time, but on the other hand it is very quiet although you are in an area which is very lively We never saw an employee of the hotel - I was impressed how well organised it was so that you never miss anything

Negativ:: Nothing- next time in Lissabon I would stay there again

Positiv:: Excellent in every respect. Highly recommend

Positiv:: Sehr gut gelegen, um zu Fuß in die Stadt, zu öffentlichen Verkehrsmitteln, Tours, etc.zu kommen Das Personal war sehr nett und hilfsbereit. Die Zimmer sind sauber und komfortabel. Das Frühstück war gut.

Positiv:: Very near metro easy to get from airport for only 2€

Positiv:: Staff in general is helpful and friendly, it is very well located and easy to find (great access from those coming by car outside Lisbon), parking is inside the building, it is very silent for sleeping, and reasonably comfortable. The thing we liked most, though, is that they allowed to have a shower after checkout when we returned to pick up our luggages in the evening before going to the airport!! (They have a gym with good restrooms and great showers). This made a big difference for us, as we were going to travel overseas throughout the whole night!

Negativ:: There's nothing particularly bad to complain about the hotel. Breakfast could have more variety and the restaurant could have a richer menu, but these are minor things. It is not a particularly romantic place for a couple, but this is not the focus of the hotel (which is to be a functional well-located safe bet).

Positiv:: Tolle Ausstattung, alle nett und freundlich. Zentrale Lage Bett sehr bequem und nicht durchgelegen.

Negativ:: Die Bezahlung der Reise über booking.com war nicht angekommen. Empfehlungen für Ausflüge gab es immer nur für Hop on-Hop of Tours.

Positiv:: Great location, easy access to public transportation. Great breakfast selection

Positiv:: Central location, close to metro, staff support and guidance

Negativ:: Nothing

Positiv:: Sauberkeit zimmer

Negativ:: Schlechtes Frühstück, zu wenig Auswahl, zu wenig Platz Personal beim Frühstück unfreundlich.

Positiv:: Staff was extremely helpful and easy to approach. The room had everything in it, the bathroom was spacious and had very nice toiletries -- a simple but a nice touch! Breakfast included good quality Nespresso pods, providing for a good start into the day. It also offered a very good selection of fresh fruit, pastry, dairy and meat products in a very nice setting. The Hotel is located just a short walk from the range of Hop-on / Hop-off busses (25 Euro for 48 hours), giving you an opportunity to explore Lisbon as good as possible within just a weekend.

Negativ:: n/a

Positiv:: Frühstück war sehr gut, aber ein wenig Platzmangel.

Positiv:: Definitely good location. Not in the buzz of downtown, but the metro stop is just a step away, and you can get to Baixa-Chiado in 5 literally min. Also easy taxi ride from the airport, or if you prefer Airbus, the stop is about 200 m away (but I did not use it, I just know). Very clean, I must say they are doing a really good job about this.

Negativ:: First of all, I did not like that I booked a double/twin room, I got a single instead (rooms with 140 cm bed are classified as single on the official hotel website), and I still was charged for a double! Regardless lengthy explanations at reception (and every time their explanation changed - starting from "we can move you to double" - to "booking.com rate is fixed" - to "you are already in a double, it is just small" - to "all our rooms, even single, have double beds" - to "I do not know what is the description of rooms on our site". When I hear different stories all the time, I sense there is a problem. Also booking.com tried to help, but did not work. So for me personally - regardless cleanliness and great location - never again this hotel. Plus there are small touches in the hotel that can make your trip either nicer or a bit more difficult. In case of this hotel - they made it a bit more difficult. Well, to be honest most of the time I stay in chain hotels such as Marriott or their hotels, so maybe this comparison is not that fair, but 4 stars sort of sets some expectations, right? For example, I find it strange that in a 4 star hotel there is no hair conditioner or body lotion in the bathroom. Really? I do not expect such things from a 4 star hotel, and I am not in Lisbon to run around to buy these bottles. No iron in the room, and no possibility to borrow it - to me it is a nuisance and time loss. If you need to iron anything - it will cost money, but ok, you pay for the service (although to iron 2 cardigans and 1 pair of pants 15 euros is a bit much, no?), but the most important - it costs time and waiting. Finally, I also think that for a 4 star hotel breakfast is quite modest. Good selection of pastry, and you can get nespresso coffee; but selection of hot dishes, cheeses and meats is truly basic, and also NO sign of greens - no tomatoes, cucumbers, parprika, salad... nothing like that.

Positiv:: the bed was really confortable and the breakfast very good.

Positiv:: Claudia and Luis were very helpful. Thank you.

Positiv:: super hotel in a great location for the city and all attractions. Easy to walk from the hotel to the main sights. Very clean and tidy with truly helpful staff and excellent facilities. A very well run and managed hotel. The rooms are of a very high standard. Good bar area but we did not try the restaurant. In my opinion, it is good value for money.

Negativ:: Close to the airport it was a little noisy but there is not much they can do about that. It did not detract from the overall experience.

Positiv:: The staff had a whole basket of gluten free offerings for my breakfast!

Positiv:: Everything was great. Pretty and clean facilities, helpful staff, and good location. I would definitely return. I just wish they served breakfast at 7am instead of 8am. Many times I had to leave before breakfast. And of course the rooms are very small, but still good value for the money.

Negativ:: Breakfast served to late.

Positiv:: Liebevoll eingerichtet, sehr nettes Personal, gutes Frühstück und die Lage ist Top.

Negativ:: Das Zimmer war zur stark befahrenen Straße ausgerichtet und deshalb etwas laut.

Positiv:: Gutes Frühstück, sehr freundliches Personal, saubere Zimmer, saubere Bäder, Bademantel wird zur Verfügung gestellt, nette Terrasse, Supermarkt direkt nebenan, gute Metro-Anbindung...

Negativ:: Da wir mit unserem Sohn (2Jahre) verreist sind, fehlte uns ein Hochstuhl besonders zu den Mahlzeiten... aber ich jammere jetzt auf hohem Niveau ;-)

Positiv:: Location was fine as it was walkable to most attractions and it was close to the metro and bus stops. Breakfast provided a good way to start the day! The staff was really friendly and helpful.

Negativ:: We had a corner room on the first floor and the outside noise level (passing vehicles and people talking) was pretty loud.

Positiv:: Delicious breakfast, great location, lovely staff. Shared bathrooms were amazing. Super clean, never one not free as their are plenty. Would stay again if returning to Lisbon!

Negativ:: Nothing!

Positiv:: Room and bathrooms were clean, the bed was comfortable, the bathrobe is a nice touch, breakfast was a nice perk, the outdoor sitting area is spacious and comfortable, and the staff was great!

Negativ:: The walls don't insulate the sound so much

Positiv:: Die Lage ist super. Alles ist schnell zu erreichen. Das Gemeinschaftbad war, meiner Bedenken zum Trotz, auch überhaupt kein Problem. Das Frühstück war auch vielseitig und lecker. Das Personal ist aufmerksam und supernett. Wir würden gerne wieder hinfahren.

Positiv:: Great location, clean, modern rooms. Good value for money.

Negativ:: Probably nothing for people who need it really quiet - walls seem quite solid, but you hear every single small noise from the hallway or the common rooms through the doors. Our window also faced the terrace, where people sat and talked way after midnight.

Positiv:: Das Personal war total nett und es war ein nettes kleines Guesthouse. Obwohl wir ein Gemeinschaftsbad hatten, waren diese sehr schön und immer sehr sauber. Das Zimmer war zwar klein aber für uns ausreichend. Man hat sogar einen Bademantel, Willkommens- und Abschiedsgeschenk und Oropax bekommen. Der Frühstücksraum war total nett eingerichtet und man konnte auch auf der kleinen Terasse frühstücken.

Negativ:: Es gab zwar keine Klima aber dafür einen Ventilator.

Negativ:: Information über Fahrtbeginn der Lissaboner Metro: 6:30 statt 6 Uhr.

Positiv:: very friendly staff, helped with options for glutenfree breakfast and airport transfer. Also arranging breakfast to leave earlier was not an option at all. Book the room at the end of the hallway with the private bathroom, very convenient and luxurious.

Negativ:: Luggage is kept at the office, behind the desk, not in a locked area.