Cromwell International Hotel

The room was an ok size.

I did not like, the trickling off running water coming from the extractor fan, which was a huge grill right next to her bed. She did not get to sleep until 1am this morning and woke us up at 6.30 am, this was room 105. Supposed to have been the junior suite, although I had to sleep with my daughter to try and get her to sleep. So has ruined our trip and my daughters first time to London which has been planned months.

Nothing, appauling!

COCKROACHES in room!!!! Multiple bugs not just one. When I reported this to reception I was told managers been aware for months but are not taking complaints seriously. Disgusted! After checking facebook reviews I can see images far back as October 2018 showing cockraoches. Room generally unkempt and yet described as a 'superior' double. Disgusting service. Breakfast clearly reheated or dished up prior an kept hot under hot plate as food dry. I had very clear scratches all over my fake leather bed head post from human nail scratches, wall paint dirty. Hole in the door of my bathroom, hair and dust balls under the bed, shower faulty and stuck to scolding hot position meaning I could only have strip wash. Do not book this hotel! Had massive battle with trying to obtain refund, to which booking.com were very helpful, management staff of this hotel however are shocking. Only positive is loaction being by the tube station. I will be uploading photos to evidence the above from my phone.

It was cheap.

The lift wasnt working so had to carry suitcases up to the top floor. There was damp on the ceiling. It rained overnight and we woke up in the middle of the night to find the roof was leaking onto the bedside table. I informed reception when checking out and she didn't seem to care. The shower is also incredibly confusing to work.