Super 8 by Wyndham Mackinaw City/Beachfront Area

Thought I was booking a Lakeview room and got a parking lot one

Very dated hotel. Carpet old and full of Oder. No USB ports, screen door falling apart. WiFi didn’t work, lock on door worked half the time. Would not recommend Hotel.

Everything

We we're very impressed with the nice young lady at the counter who switched our rooms from a little room number 108 to a beach front room the young man that was there had an attitude that was not at all good like I said the young lady can't remember her name but she was very nice

We didn't much care for the guy at the counter with his attitude his aloofness and just didn't seem like he liked his job very well we did however enjoy the sound of the Waves once we were moved to a different room

Great location.

Room smelled like old dog hair. They tried switching us into a different room and the second room still had odor to it. Furniture in both rooms were old and not in promising shape. Was worth extra money paid to go down the street. Will not go back.

Close to shops is probably the only positive point I can give this hotel at this time.

The check in is the first point of contact with any hotel of course and the person who met me at the counter either had a bad day at work, hates his job, current status in life, or was upset with someone else and took it out on me. He treated me so poorly at check in another woman who was in the lobby waiting to check in was appalled with his attitude and rudeness as well. Needless to say I have filed a complaint on "Lynn" (which is what he told me his alias name was). He refused to let me speak to a manager or give me a manager's name and would not give me his name either. He also told me I had to pay at check in which my VISA card information was already on file, so this was only out of spite. If this doesn't get resolved through corporate internally I will be handling it through civil litigation include Wyndham Hotels. The hotel clerk blamed the third party booking and told me to take my business elsewhere for using a third party booking agency. This is unacceptable and I will not let this happen to others. A person with physical limitations was not even able to use the restroom in the room we were forced to take due to it having a door to narrow to be accessible by a wheelchair. Had to climb two sets of stairs to get to the room, the door lock was broken, the room hadn't been cleaned thoroughly in so long there were 2 to 3 inches of dust webs along the base boards and in all the corners. The microwave set on top of a refrigerator unplugged due to no place to plug it in, the refrigerator didn't cool, would only freeze. The window screens were ripped so bugs came in, the bathroom tile and grout was only clean (white) along the edges due to not properly cleaning the tile on a regular basis. The bathroom door is misaligned so when it is opened all the way it pushes the lock and causes one to be locked out when the door is closed.

Nothing

The grounds were unkept.The slider didn’t lock.The toilet didn’t flush without taking the tank off and pulling the chain.The shower handle was broken.The staff was rude and unfriendly.