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Nice clean newer hotel! Like most hotels in Manila Area , they are starting to charge a premium like they are New York or Paris ect! It's still the Philippines but poeple are coming and paying these prices so I really can't blame them! I just don't see it, coming here the last 15yrs! the traffic is impossible, so plan on walking!
The floors were extremely dirty. Always had to keep shoes on otherwise feet were black on bottoms. We were even in the penthouse suite where you would think they take more care.
Location Ascott could not locate my reservation even when given my confirmation number and booking agents number. Front desk did not know what to do, they wanted to charge me double my original paid reservation and credit my paid reservation when it came through.....WHAAAAAT! Very late and tired, no one offered to make it right, front desk seem to have attitude. I finally called Kayak and had them locate original reservation which was faxed to front desk. Front desk calls me to tell me they have fixed it and I clearly told them... I FIXED IT BY CALLING KAYAK...which is something they should've done in the first place!!!!!
The service and security level provided by the Ascott's was excellent and to 5 stars international standards. Honesty and responsiveness of front desk personnel is commendable. Bathroom furnishing needs to be enhanced in order to improve averall staying experince.
We stayed here only because we missed our flight and the Holiday Inn was full. We wanted to stay near the popular shopping areas (Glorietta and Greenbelt). The location was excellent and they upgraded our room so we had a washer/dryer, kitchen and separate bedroom. This was perfect because we desperately needed to do laundry and didn't want to spend extra money on laundry service. It was also nice that we could cook our own meals and didn't have to spend a ton eating out and the Landmark grocery store was only a short walk away. We will probably not stay here again because they allow smoking in the rooms so once we made it home, all of our clothes that we just washed smelled like cigarette smoke. The worse part was the little ants that crawled around the whole room even the dining room table. We noticed it the second day there and had all of our luggage on the floor so we were paranoid that ants got into our luggage. We even found some crawling in bed with us. We were very ready to leave.
The space of the apartment was excelent... Front desk friendlyness might need to be improved.
I liked the location, cleaness of the hotel..beautiful spacious room i think the taxes were too high
The folks at the Ascott were super friendly, from the front door, to check in on the 6th floor, the restaurant was very good, staff attending to the room all were outstanding. Have been coming to PI for 10 years 20 plus trips. 1st stays were at New World, last 6 years have been at the Dusit...price/value was better in comparison than both of those hotels...we were in the old wing, rooms were spacious, we did check out the newly remodeled wing and it is newer for sure...the location next to Glorietta was great and only a 12 minute walk thru the mall to get to the Greenbelt Mall and theaters. We will be staying at the Ascott from now on. PS loved the pool area and the Jacuzzi There was nothing to complain about at all
One word - ataraxis.
service, facility, location, rates
Great service Nice room Excellent breakfast buffet Nice atmosphere at Long Bar. 2700 php for car to airport? Must be a compromise between this and a local taxi at 200 php.
Rooms are great, we love the great big windows giving us a great view of the city and the pool.
We stayed 3 different times within 3 weeks in this hotel (we went out of town twice between stays). First of all, the service is impecabble. The staff is very warm and welcoming. The location next to 2 huge malls means the availability of many restaurants and retail shops and services. Being a fairly new hotel, the interiors are very nice and clean, yet it feels homey. I totally felt comfortable here and would go back and highly recommend this hotel to others.
Top things about this hotel in order: Location (you cant find any better), Staff, The Bed, Bathroom, Minibar, Spa, The Cityview, and Security. The rates are too exaggerated, You can find other much cheaper hotels with similar qualities, nothing very special about it for such a price
This is the best hotel in the area if price and location are your priorities. It is built next to the new part of Glorietta. Elevators are slower than comparable hotel elevators in the area.
The hotel was nice and everything was practical, very business like. Much more my style than the Mandarin Oriental.
die Nähe zum Resorts Welt ein Plus! Der Shuttle vom Flughafen ist am wichtigsten. Das Personal am Empfang war sehr hilfsbereit und effizient. Nur eine Sache, das Personal war nicht sehr flexibel, als wir zu spät zum Frühstück kamen. Die Frühschicht war super1
Sauberkeit Kein Thermostat Anpassung
No hot water. Breakfast was poor.
Great location; friendly with guests and visitors Lack of maintenance of room; needs to be repainted and refreshed.Balcony door badly leaking air
Location good, very close to Makati Avenue Breakfast too much Filipino, nothing suitable for international. When you check-in, they ask you to sign the in-print for guarantee, which is never done in other countries. And when you check-out, they ask you if you had something from the minibar, and after your negative answer, they tell you to sit down and wait until they receive the answer from the floor if you said the truth or if you're trying to cheat them. I told them that this is very impolite and that they should process the check-out immediately, because the reception can receive the result of the room-check in the meantime the check-out is being processed. But they seem not to understand.
not good at all, they are poor in hosptility.. they cliam i steel a pack of Cigrate!!!! Stupid hotel check out...you must count every thing before you enter..
the hotel is good for a traveller who like to enjoy nightlife and is very good location(shooping mall)-power plant,greenbelt,global city by using taxi cozt u abt (80peso-15peso) depend on traffic...is not good recomment for family to stay this hotel. the TV and the bed is old....
Location Every stay at Oxford I have had issues with the hot water being hot .
Great location, staff was wonderful, clean big rooms!
The hotel staff FAR exceeded my expectations...as good or better than any five star resort. The breakfast buffet was fabulous! Loved the rooftop pool and gym in penthouse. We stayed for 9 days, left for a few days, then happily returned to City Garden :) Having to leave....
Everything was fine. A very nice location and pleasant rooms. the staff were very friendly and accomodating No complaints
The service at the 10th floor. They did not keep the standard of the food service the same in their buffet . I would rate them at most a 3.5 Also when I was upgraded my room they told me and gave me a sheet of paper telling me I can stay until 4pm. Next day ,but they reneged and extended my stay until 1 pm.
The staffs at the front desk are attentive and they will go the extra mile to make the guest feel very welcomed.
The service was beyond attentive. As an example, we didn't just lie bedside the excellent pool... We were constantly served besides this pool, and often with freebies.
I liked the rooms, restaurants, pool area. Service in the pool area, difficulties in payments with foreign credit cards, miss information in front desk, communication between the workers from shift to shift was poor, airplane noise time to time was too loud.
swimming pool was fantastic, food, buffet breakfast, stunning view for the bay of sunset, staff were great, rooms were comfortable its just too expensive to stay for long length of time....
Sunset at Manila Bay is awesome, you don't need to get out of the place to experience. Staff very friendly and attentive. Will stay again.
the view of the bay and the pool from the room was gorgeous. the bed was super comfortable. nice sheets. no line of regular taxis waiting outside because of the non-central location. i was very, very disturbed by the dirty sides of the toilet when we arrived. for such an expensive room, no ipod dock and no flat screen tv.
The tennis court, the pool, newer building, everything seemd to work well. Live band at night. You cant walk into metro manila like at other hotels, this can be good or bad depending on what you want to do. This is a non factor i think if you were with a family. Hot water took a long time to get hot.
classy hotel nice pool beautiful sunsets and view quiet beautiful grounds lots of service people around car service central location pharmacy clinic lots of security 110 and 220v power outlets in room food samples brought to the pool at certain times complimentary bottled water hammocks lounge chairs have cushions common space air conditioning is very cold, had to leave the sports bar because it was so cold (wearing jeans and a long sleeve t-shirt) buffet is ridiculously overpriced for the quality $65 USD per person dinner Thursdays sports bar is overpriced $35 USD for 2 hot chocolates, a small crappy pizza, and mozza sticks mozza sticks were not breaded but wrapped in spring roll wrappers and greasy pizza ordered was not good and the order was wrong sports bar took 10 mins to order and 30 mins to make pizza and mozza sticks does not allow outside food to be delivered to the hotel pool is freezing cold water slides were under maintenance reception does not respond to email entirely, whenever I emailed them before arriving they would respond to part of the email but I would have to email again to get a response for the rest cannot control balcony light no chairs on balcony shower cold water would cut out every few minutes so the water was scalding hot flowers on balcony not watered, dying mold in shower grout needs to be scrubbed/bleached bathrooms are too dark, need a lighted mirror
for some reason, the bathroom shower was not designed to stop the water from spilling out. hard to keep the floor dry.
As an experienced traveller, the minute I stepped foot in Sofitel Plaza hotel, another chapter was added to my worldly experience. The lovely flowers display at the foyer added an elegant touch to the entrance. The spacious and comfortable room has a delightful view and room service was impeccable. The breakfast offered a wide selection of international cuisines which were both tempting and delicious. Last but not least, the comfortable chairs in the garden which pampered the guests to no end. A job well done and I thank you for a most enjoyable stay.
the location is good , easy to get most local foods , just 5 - 10 mins by taxi to shopping mall , its comfortable to stay in Berjaya Hotel Manila. no wifi in the room
Centrally located for everything g I wanted to do in manila The hotel ran out of shower towels at times. Had to wait until after midnight for towels.
Location was good.
Some of facilities looking very tired - but upgrading taking place since change of ownership.Still some quality control issues particularly with plumbing and supply of hot water. slowness of lifts
WiFi only in the Lobby / Restaurant, in the room one adventurous looking lan cable, but also working. Connection is not very stable. Staff is friendly but sometimes does not see things and needs of the guest on its own. The roomservice and housekeeping is quick amd good. The room itself could use a refreshing of the interior. Bath floods itself by design if you take a shower ;-), but there is a rinse in the ground. The pool is there bit not so nice and inviting.
Stayed in refurbished room on 21st floor. Big improvement over rooms have used on lower floors. free Wifi is hassle free, and room facilities good. Plumbing fixtures in bathroom needed attention. Low water pressure and availability Hot Water can be problem at times. Only 1 lift out of 3 working due maintenance and upgrade took time.Check-out process slow due housekeeping have to check minibar before check-out can begin - allow time for process.
All staff members are cordial; only problem is they take dollars equivalent as per their own arbitrary conversion rates; for ex-they demanded 50 pesos per U S ,dollar where as actual rate was 43 pesos that day; after quarrel and talk with manager they took actual dollars which I offered as per Booking.com reservation nothing