Hotels in Makati

Positiv:: great place

Negativ:: nothing

Positiv:: Location just in the center accessible with everything beautiful service start from we step in the lobby, staff was so smiling and always greet us, the afternoon tea arrangement you really feel special. we would surely be back.

Positiv:: The staff and hotel location are fantastic.

Negativ:: The shower water pressure is not strong enough. Actually it is weak.

Positiv:: Nachmittags kostenlos Kaffee und Kuchen! Sehr freundliches Personal!

Negativ:: Alles Okay

Positiv:: Lovely stay, nice views, well equipped suites

Positiv:: Every thing

Negativ:: Nothing

Positiv:: Everything about it. It is spotless clean and the staff is friendly. The prices are reasonable.

Negativ:: Nothing. Everything about this facility is just perfect, it is amazing.

Positiv:: It’s location was within walking distance to the malls and restaurants. The place was well maintained and the staff were welcoming and very friendly.

Positiv:: Restaurant Mireios war Top ,weiter so. Eigentlich alles von check in bis check out hat gepasst vorallem dass sehr freundliche Personal.

Negativ:: Essen im Hauptrestaurant Spectrum hat nicht geschmeckt und war teilweise kalt. Mussten ewig auf Getränke bestellung warten. Diese Leistung passt nicht für so ein Haus Dafür war der Service im Mireios Restaurant perfect sowie die angebotenen Speisen bei Frühstück und Abendessen. Top weiter so

Positiv:: Absolutely fantastic

Negativ:: Absolutely nothing

Positiv:: Everything was pleasurable!!! Keep it up guys!!!

Negativ:: The room did not appear to be ready. some items were missing. it also appeared as though the room hadn't been cleaned for quite some time

Positiv:: Der Service, die Sauberkeit, Qualität, Sicher & praktisch

Negativ:: Qualität des Essens und keine Kaffeeutensilien im Zimmer zur Verfügung gestellt

Positiv:: The location is ideal if you work in the Makati financial district. The convenience of the Greenbelt and Glorietta malls being across the street is great. The staff are very professional yet also friendly. The rooms are of a very high standard.

Negativ:: I can't think of any aspect that detracted from a very comfortable stay. If I am being very fussy, I could suggest a formal ticket system for checked out guests waiting for taxi's - several times now this process has been a dog's breakfast.

Positiv:: Evrything about good hotels

Negativ:: No remarks

Positiv:: Super Lage direkt neben den Shopping Zentren, grosses Fitnesscenter, schôner Pool, gutes Frühstück mit Möglichkeit dies auch in einem Partnergeschäft einzulösen, schöne Zimmer

Negativ:: nichts

Negativ:: There was a extra charge for services i did have i dont know why i paid .

Positiv:: Location, facilities

Positiv:: All good

Negativ:: Everything good

Positiv:: everything was awesome for a weekend break with family

Positiv:: I was surprised with a cake and balloons on my birthday. The room came with snacks and soda which was also a surprise.

Negativ:: There was nothing I can think of.

Positiv:: Safe, clean, good ambiance, effective and efficient staff. People are very accomodating. Very good location.

Positiv:: location is perfect, facilities and staff

Negativ:: nothing

Positiv:: I like everything, staff, location, value , customer service , cleanliness, comfortable, near the mall with walk distance not too far from the airport & many more

Negativ:: Nothing to complain

Positiv:: Das Zimmer war groß, sauber und komfortabel ausgestattet. Es war angenehm kühl, so dass wir die Klimaanlage in der Nacht ausschalten konnten. Im Greenbelt Shopping Center vis-à-vis gibt es eine grosse Anzahl von verschiedenen Restaurants.

Negativ:: Uns hat alles gefallen. Natürlich hat das auch seinen Preis.

Positiv:: Everything.

Negativ:: Nothing

Positiv:: Everything

Negativ:: Nothing

Positiv:: Der Service ist sehr gut. Die Mitarbeiter sind extrem freundlich und man bemerkt sie kaum. Deutlich besser als im Shangri-la, wo es z. B. immer herumrennende Servicekräfte gibt und wo die Musik beim Frühstück viel zu laut ist.

Positiv:: Overall excellent hotel room and staff ,

Negativ:: Did not like the outrageous cost of Hotel car to and from the Airport. I realize that pressure to make profit however,this is daylight robbery. The other issue is service charge which I also find outrageous it's a hidden way to put room cost up. While the hotel is really nice , staff are good and I'm fortunate to have a reasonably good expense budget i would not use the hotel again for these reasons! . The ordinary room cost for one night including the airport pick up and three room snacks was almost php20,000 which is 300plus British pounds . Maybe it's me but from advertised 110 BP and of course the usual taxes with the few extras I had I found it felt not really fair value for money.. Guess its life today...

Positiv:: Great property

Negativ:: Nothing

Positiv:: The impeccable service, polite & helpful staff, most specially the Front desk. The high quality of food at the breakfast buffet (Spectrum) . Location, location, location, it's just 3 minutes walk from Landmark mall and Greenbelt. The lovely service at Willow Spa and fitness center, The nice pool. Yummy macarons at Cafe macaron. Love everything about Fairmont Makati. My new favorite hotel in Makati.

Negativ:: Nothing

Positiv:: The hotel is fantastic. Big rooms, comfortable beds, complete toiletries. Location was prime for shopping, eating and catching movies. Pool looked enticing but it was a stormy weekend so we didn't take a dip. Great place for a staycation.

Negativ:: Had a problem with a staff member who answered my call regarding the need to show up with my credit card which I used to book for my friends. They were checking in a day early. He told them an hour before I called that it was ok for me to just show the card when I check in on the second day. When I called, he told me I had to show up with the card on the day my friends check in. He told me he had spoken to my friends earlier but still gave me different instructions which led to a wasted trip. When I arrived on the first day, the lady at the counter said that it was noted in their systems that I only needed to show the card on the second day. It only takes one person to potentially destroy a vacation. Good thing everyone else at the Fairmont was professional and courteous.

Positiv:: Good location

Negativ:: Na

Positiv:: Bed

Negativ:: No loyalty points when booking via booking. Com

Positiv:: THE STAFF ARE AMAZING AND TRULY HELPFUL AND NICE!!! Highly recommend!

Positiv:: Das Personal ist sehr freundlich, zuvorkommend und aufmerksam!

Positiv:: 10 out of 10 ... and best 5 star Hotel in Manila .... and I tried most of them

Negativ:: can,t name anything .... expect that it rained Gr

Positiv:: Ausgezeichnetes Personal

Negativ:: MwSt. und Gebühren für alles!

Positiv:: Very nice hotel I will come back again

Negativ:: Nothing

Positiv:: Great pool, gym and restaurants. Room was very comfortable, nice bed and couch. Food and beverage options were very good. The room service was good, and fairly priced. Staff were helpful booking grab cars for me. Handy to hotel to see the sites of Makati.

Negativ:: The TV was digital, and seemed to stop and download every now and again. It was also difficult to change for one channel to the next. No food or beverage at the pool until after 1pm.

Positiv:: I like the location, near to the mall and supermarket. It’s easy to do shopping

Negativ:: Some of their equipment is not working; kettle, dish washer, microwave remote for tv and their towel is not so clean. Specially the pool is closed while we our staying

Positiv:: Great location! Very short walk to Glorietta and Greenbelt malls. Underpass was clean and safe. All associates doing their best to make all guests comfortable and pampered.

Positiv:: A fantastic hotel! The staff could not do enough for us. We were updated to a king suite and we were delighted with the room! The bed was very comfortable with a very large bathroom. The food in the hotel was very good.

Negativ:: Nothing !

Positiv:: The beds were comfortable

Negativ:: The breakfast

Positiv:: Very pleasant accommodation and staffs are very welcoming and accommodating specially Rhynee James - housekeeping Nino Onin Loisa from front desk at breakfast Harbie The front desk receptionist when I’ve checked in and the other guy that was with these ladies on that day.

Negativ:: Just the washer and dryer, the dryer in particular are not drying our clothes properly.

Positiv:: It was very convenient, safe, and the staff were kind and helpful. The pool was awesome! If we go to the Philippines again, we will stay here!

Negativ:: None, all was good.

Positiv:: The scenery and the ambiance

Negativ:: Nothing

Negativ:: Breakfast buffet very limited choices

Positiv:: großzügige und perfekt ausgestattete 2 Bedroom Suite, gute Aircon und bequeme Betten, freundliches und hilfbereites Personal, schöner Poolbereich und Gym, gute und zentrale Lage

Negativ:: einfallsloses und überschaubares Frühstück

Positiv:: Super Lage mit tollem Blick auf die Stadt. Freundliches Personal. Sehr gute Zimmerausstattung.

Negativ:: Die Möglichkeiten für Raucher sind sehr begrenzt; erst ab 16:00 Uhr ist die Bar sowie auch die Bar auf der Dachterrasse geöffnet. Das Rauchen ist bis dahin ausschließlich in einem kleinen Vorraum zur Bar möglich; ohne Ambiente. Auch der Besuch im Restaurant Flame hinterließ leider einen kleinen unschönen Beigeschmack. Die Gänge wurden hintereinander ohne Unterbrechung aufgetragen; auch wurden Teller abgeräumt kaum hatte man das Besteck beiseitelegt und trotz das Mitspeisende noch aßen....Unsere Bitte, zwischen den Gänge kleinere Pause zu lassen, blieb leider ungehört. Kurz vor 10:00 pm dann.....wir hatten den letzten Gang noch gar nicht beendet...wurden wir gebeten, die Rechnung zu begleichen. In solch einem Haus mit gehobenen Preisen darf dies nicht vorkommen. Schade.

Positiv:: Bequemlichkeit w

Negativ:: Wi-fi ist schwach

Negativ:: Komfort

Positiv:: Lage; positive Einstellung vom Personal.

Negativ:: Viel zu teuer. Dusit Thani ist viel besser für weniger Geld.

Positiv:: Kein früher Check-in. Kein später Check-out. Frühstück für 1 Person, obwohl es ein Doppelzimmer war. Auf Anfragen in Bezug auf ein Zimmer mit Doppelbetten wurde nicht eingegangen. Alles in allem war das Personal freundlich, wenn auch nicht sehr effektiv.

Positiv:: Toller Ort zum übernachten.

Negativ:: Keine Probleme

Positiv:: Lage, Lage, Lage

Negativ:: Zimmer müssen modernisiert werden

Positiv:: Die Zimmer sind sehr schön (Bad und Schlafbereich)

Negativ:: Es roch nach Farbe von den Zimmern, die renoviert wurden.

Positiv:: Wie immer sehr gutes Frühstück in der Residence Lounge und ein sauberes Zimmer.

Negativ:: Die Klimaanlage ließ sich nicht einstellen. Bei einer Temperatur von 27 Grad war das nachts nicht angenehm.

Positiv:: Location

Negativ:: Staff was not coordinated and did not read notes - left hand not talking to right hand.

Positiv:: Aside from the cleanliness and the amenities, what struck me was the staff and crew of the hotel. Very friendly. Very service-oriented. They made our stay memorable. The location was excellent!

Positiv:: Excellent hotel and location

Positiv:: Alles sauber und super Service. Bequemes Bett und reichhaltiges Frühstück. Business Lounge sehr zu empfehlen.

Negativ:: Der TV hatte kein stabiles Signal und einen unangenehmen Pfeifton

Positiv:: Everything was absolutely superb - will come back definitely !

Positiv:: Good location 20mins (with traffic) from airport. Beautiful interior. Great facilities. Good bars and restaurants in the area. But the best thing was the staff. Super friendly and helpful. Eg charging my phone when I forgot my charger. Genuinely wanted me to have the best and most comfortable stay possible. Full recommend.

Negativ:: Nothing

Positiv:: Top Makati hotel. A bit older but still excellent condition. Rooms are very nice and staff were excellent. Worth considering the club option. Nice food, good view and great service.

Positiv:: Close proximity to restaurants & shoppinh

Positiv:: Lage und Frühstück einfach super

Negativ:: Zu wenig Steckdosen im Raum

Positiv:: the breakfast is ok

Negativ:: the variety of the food

Positiv:: Location

Positiv:: Excellent place for staycation!

Positiv:: Location and service

Negativ:: Restaurant

Positiv:: Convenient to stores and restaurants Clean, modern, swift service with a smile

Positiv:: The staff are very helpful and very kind. The location is al very good. The mall is very near, you can buy anything you need there.

Negativ:: The ac is annoying and there are some cockroaches in my room.

Positiv:: Das Personal ist super freundlich! Unser Shuttle Service ist pünktlich und zuverlässig. Super Lage, da Restaurants und Einkaufsmöglichkeiten fussläufig erreichbar.

Negativ:: Vorhänge verdunkeln schlecht. Die Fensterscheiben sind nicht gut isoliert! Die Klimaanlge wird meistens zu kalt eingeschaltet!

Positiv:: The location was ideal for me personally. My one bedroom suite was very spacious, perfectly maintained and equipped. Have been here several times in the last 5 years and the hotel never disappointed me.

Negativ:: There is no supply of complimentary coffee power or capsules for the machine inside the room. I consumed the single capsule the first day and it was not refilled and there is no option to buy. Should be provided in larger numbers and refilled on complimentary basis in my view. Other than this, all perfect.

Positiv:: Sehr gute Ausstattung. Personal half immer bei Problemen und Anfragen.

Negativ:: Hatten zuerst ein Appartement auf der Flussseite, klein und total laut. Wurden aber vom Manager upgegradet. Das Problem mit der Lautstärke scheint aber bekannt zu sein.

Positiv:: Convenient location near the "Power Plant" shopping mall, with a variety of choice for restaurants. Quiet rooms, no noise coming from other rooms. Convenient hotel car for airport pick up / drop off. But breakfast a bit disappointing, as limited choice in consideration of the price!

Negativ:: Breakfast!

Positiv:: Excellent service from the staff. Great room design and the 2 bedroom suite was so spacious for 4 people. There is a connection to Powerplant so easily accessible. Highly recommended!

Negativ:: The main course in the breakfast is not part of the ‘buffet’. Only drinks, pastries and drinks were. Maybe you can add more options or specify that not everything is part of the buffet. But overall was good.

Positiv:: Highly recommended aruga meaning caring. That's how we feel when we stayed and celebrate the birthday of my daughter. They upgrade our room from studio to 1 bedroom free of charge. Cleanliness and service of all the staff are far excellence. Kudos to all the staff of aruga.

Negativ:: Nothing

Positiv:: Excellent room facilities, cleanliness. Front desk, restaurant crew, doormen/staff were all very helpful and attentive. Thankful for the extended check out time for one of the rooms.

Negativ:: Breakfast selections could've been better.

Positiv:: staff was excellent. most remembered i was a returning guest. Room was available and clean upon check in . Buggy to the mall was convenient and easy to use. location is perfect. Front desk, security and concierge staff were amazing, they even gave us 2 bottles of water on our car ride back to the airport. Very warm and accommodating

Negativ:: breakfast wasnt the same as before, i preferred the old options. The bed was too soft. I mentioned this in my previous reviews. A firmer bed would have been better. The staff at the cafe ( girl in reception ) still the same old attitude as before.

Positiv:: Breakfast was the best. It is not a buffet but good. No complaints.

Positiv:: Im asiatischen Raum wirklich das beste Hotel, in dem ich je genächtigt habe. Sehr professionelles und freundliches Personal, tolle Lage, super Frühstück und die gesamte Ausstattung einfach vom Feinsten. Als ich leider einen Doktor brauchte, waren die Damen der Rezeption sehr behilflich. Kurz später war der Doktor im Zimmer und auch nächstem Tag wurde extra nach gefragt, wie es mir geht. Nachdem ich kurz draußen war, fand ich bei der Rückkehr einen Obstkorb mit der Aufschrift "Get well soon Mr. P....". Alles in allem sehr herzlich und professionell. HERZLICHEN Dank an alle Mitarbeiter!

Negativ:: ---

Positiv:: Wir hatten eine Nacht gebucht mit unseren Kindern. Bekommen haben wir eine Suite mit Sofa wo unsere Kinder kostenlos schlafen konnten. Seit langem eines der besten Hotels in dem wir geschlafen haben. Wir werden beim nächsten Manila Besuch gerne wieder buchen.

Negativ:: Das Frühstück könnte reichhaltiger sein. Es gab nur Frühstück a la card . Sonderwünsche wie Wurst Käse Marmelade Butter oder ein Buffet konnten nicht erfüllt werden. Kaffee gab es reichhaltig und der war gut

Positiv:: Nice clean and well located

Positiv:: Very comfortable

Positiv:: The staff are very friendly. I like it that I can smell the fresh bedsheet when I entered the room. We were comfortable during our stay. Breakfast is good!

Negativ:: The elevator did not work when we tapped our key card. We asked for help from the friendly staff.

Positiv:: Very clean and friendly staffs and security man

Positiv:: Front desk staff were really nice and quick to respond. I was given an upgrade, which was fantastic. The 1br suite I got was spacious, clean and had everything I needed. It was very close to many other dining choices and convenient stores.

Positiv:: Friendly and courteous Staff and good location

Positiv:: Great hospitality from the security till the house keeping , You will like your home

Negativ:: Can have a additional restaurant

Positiv:: Everything .... The staff in general is great.

Negativ:: Phone inside a closet in the corredor of every floor for staff comunication ,sounded(ringed) too often.

Positiv:: very good!

Negativ:: Always fully booked as compare 4 years ago when I first booked at Citadines. Wish I can have priority booking and special discount since I'm been a long term stayer in Citadine whether in Makati and Ortgias for the past 3- 4 yrs already.

Positiv:: Service, Einrichtung, Lage, Preise

Positiv:: The staff were extremely friendly and courteous, and the breakfast was excellent. The hotel really felt very clean, I really felt relaxed staying there, like it was a second home.

Negativ:: The hotel car service to/from the airport is in the range of 1,500 pesos. That is very high: a metered taxi would be 200 or 300 pesos without traffic: I wish that was cheaper. Also, the hotel won't take credit cards other than your own when giving a deposit (and I only had my spouse's card), so I had to settle laundry and room service myself in cash.

Positiv:: Einfach ein Traum - so schön haben wir noch nie gewohnt!!

Positiv:: the reservation and cancelled is very easy.

Positiv:: What we did like: * was the fast internet *location *Security *staff were very friendly and helpful *cute welcome brownie * they had crunchy bacon

Negativ:: There were quite a few issues with our bathroom. We could not take a full shower when we checked in the first night because the shower drain wasnt draining. We felt it was an issue that can wait till the morning to bother the staff with. When then came in to fix it, it took a while because the maintenance staff couldn't fix it and we had to wait till 3:30pm. So we were not able to use our bathroom until the evening again. Running back and forth to the lobby restroom was an inconvenience. The following day the towel rack fell on my husband when he was getting his towel and then the shower lever was coming off. When all our bathroom issues were resolved ...the dilemma of noise was next up. We had thought that the banquet staff were moving around tables and chairs at midnight ..but it wasnt a banquet or meeting room above us or next to us..all guest rooms. We notified the front desk about the loud banging noises but I think it only made the noise worse. Breakfast was on our reservation plans...it was great with an array of choices but having a roach crawl on the wall next to me was awful and then on another morning a roach crawled up on my leg! BUT the staff tried to help alleviate all the problems we had the best they can AND that we can say stood out more than ANYTHING bad that happened.

Negativ:: Restroom is outdated especially the master bathroom .

Positiv:: location

Negativ:: the cost of staying

Positiv:: There was a gym, staff was very accommodating, helpful, and nice. We were able to cook our meals because of the well stocked kitchenette. It is huge and my kids can enjoy the place instead of feeling like they only had a small area to play in.

Negativ:: My family smelled cigarette smoke in the main bedroom. Staff refreshed the room with scents and had a air cleaner going. But the cigarette smell was coming from the vents. The staff had to come in several time and also smelled the odor. They asked if we would like to move and gave us a premium suite. The only problem was having to pack up again and move to another floor. I wish they were able to just check the other rooms and locate the cigarette smoke smell.

Positiv:: breakfast was good. i appreciate the selections available.

Negativ:: there wasn’t really anything in particular that i didn’t like, though my dad did comment that the bacon could have been crispier

Positiv:: Lage, Service und Ambiente OK

Negativ:: Das frühstück war OK hätte mir aber gewünscht mehr Käse und Wurst wäre zu Auswahl gewesen !! zudem war die Portionierung sehr klein und nach ca 5 Minuten auf der nicht gekühlten Schieferplatte :unansehlich ausgetrocknet sodaß sie sich nach oben bogen und ihre natürliche FARBE Verloren

Positiv:: Great location.

Negativ:: Traffic on d drop off location,

Negativ:: * Check-in was poor , they couldnt find my reservation even after giving my copy of the booking. * Early check-out To-go breakfast- I requested for a To-go b'fast and reminded them the last time it was not there also, and I was assured it would be there, well to no surprise at check out it was not there, this has now happened 3X and each time I complain and the standard answer we apologise

Positiv:: the cleanliness, no insect, complimentary parking that made easy for associates and friends visiting,

Negativ:: I was entitled to two breakfasts daily but I was on my own most of the time and I did not even have breakfast on my last day and when I invited a couple to join me for breakfast, I got charged for the extra one. I asked the reception if they can waive since I have been coming on my own and that could just easily offset it but it was rejected.

Negativ:: Sauna Anlage entspricht nicht Alt Handtücher. Keine Pflege Kits.

Positiv:: Das Hotel war schön und alles war praktisch, sehr wie ein Hotel für Geschäftsreisende. Viel mehr mein Stil als das Mandarin Oriental.

Positiv:: Great location and staff

Negativ:: Free room upgrade would have been nice (I do get that from other hotels) as I’m an IHG member and a frequent guest.

Positiv:: Excellent staff, very clean great food

Negativ:: The Elevators were a little slow

Positiv:: Best location in Makati if you plan to do shopping as it has its own access to Glorietta. Great breakfast!! The beds are soooo comfortable. And the staff are all commendable and genuinely friendly even to my kids.

Negativ:: No complaints, just great service all in all.

Positiv:: The staff is top, always very friendly and helpful. The room was clean all the time and the beddings were so comfortable. The breakfast is wide and delicious and we just wish we could have stayed longer.

Positiv:: price should be reduce

Negativ:: Restaurnt staf specaily in brekfast time should be more frendly

Positiv:: The bed and comforter. The view, CR and TV.

Negativ:: Shower in the pool area. There is no soap and shampoo.

Positiv:: Great place good service mall is attached to complex

Negativ:: None.

Positiv:: i like the toilet, it was spacious and clean. and the location was perfect!

Negativ:: when we came, the television was not working. i really don’t like the fact that when im already inside my room, some staffs has to come to fix some faulty stuffs inside the room. it could have been checked earlier, especially that we came from a long flight and that i have to wait for them to finish. the AC is not that strong, im a bit sweaty still.

Positiv:: Good points: very good breakfast buffet. Nice facilities

Negativ:: For one the check in officer should have offered me their weekend promo as an option which was available on their website when I checked. The aircon in our room was noisy and it got hot at one point during the night. We woke up with little perspiration. My husband and I were celabrating our anniversary and the hotel staff could have asked if we were celebrating not that Im expecting. In the prev hotel that we stayed I mentioned that it was my daughters bday the next day and they sent a slice of cake up to our room which was a very good gesture.

Positiv:: Sehr freundliches und zuvorkommendes Personal. Sauberkeit, Sicherheit und Wohlwollen werden in diesem Hotel gross geschrieben. Empfehle ich sehr gerne weiter!

Positiv:: Lots of restaurants in the shopping complexes. Some ok restaurants right outside the hotel Lobby in the Courtyard. None are Michelin rated but plenty of comfort food.

Negativ:: On arrival it was a bit overwhelming with staff swamping us and security guards waving detectors over us within seconds of exiting our transport.

Positiv:: Das Hotel liegt inmitten des Ayala-Einkaufsviertels. Das Personal war sehr freundlich, das Zimmer sehr geräumig

Positiv:: Home from home! Always a pleasant stay.

Negativ:: All was good

Positiv:: + Location - 5 to 10 minutes away from the Central Business District and Mid to high-end malls. + Staff - Friendly, warm and always happy to assist. + Room - A bit dated but excellent nonetheless. + Cleanliness - No issues encountered.

Negativ:: It would be good if they could update the rooms or facilities.

Positiv:: Return guest... always good experience.

Negativ:: Was really busy, hard to get seated for breakfast and the food was not replenished quickly enough so long waits for things.

Positiv:: Everything was positive and beautiful. the staff were great and i love to talk to people so had some great conversations with just the regular cleaning staff. They even came around at night and gave us a little gift, which was great. We felt spectacular and had a great sleep.

Negativ:: The room was a bit outdated . but still fantastik..

Positiv:: The hotel is really good, very friendly and accommodating staffs. One guy from the Concierge even extended an extra mile to help us out during our check out (called in a cab for us and even had the patience to assist us in weighing our luggage). Everybody were so polite and always smiling.

Negativ:: Just the floor carpet in our room has a lot of stains, I think it is time for maintenance. Other than that, room is very clean and comfy.

Positiv:: Sehr schöne Zimmer und ein tolles Frühstücksbüffet.

Positiv:: The staff are all nice and we did not feel any discrimination, they treat all guests equally either Filipinos or Foreigners. They are also helpful and attentive to the guest's needs. Room is elegant and breakfast is excellent. They gave us best room with good city view. My 82 year old parents enjoyed their stay at this hotel.

Positiv:: I like the breakfast...a lot of selections. And the staffs are very approachable..

Positiv:: Ein klassisches Business Hotel mit allen notwendigen Komfort. Top freundliches Personal.

Positiv:: The staff were friendly, helpful and very pleasant. I enjoyed the breakfast which I normally would not and the spread was great. Visited the pool but didnt swim. I feel that this is one area which you can do a little upgrading. Overall, I had a good time and satisfied. Will certainly come back.

Negativ:: the pool

Positiv:: everything

Negativ:: the room given to me is different from what I reserved in the internet

Positiv:: Location is good - excellent gym facilities

Positiv:: Sehr schönes Hotel, Saubere Zimmer mit Stil und fantastischer Service. Greenbelt mit Restaurants und Einkaufsmöglichkeiten ist in 5 Minuten zu Fuss zu erreichen.

Negativ:: Das Frühstück war nicht schlecht, aber es könnte eine spur vielfältiger sein um besser zu dem ansonsten hohen Standard des Hotels zu passen.

Positiv:: Location. At the heart of Makate, very close to the Ayala Museum and shopping.

Negativ:: The windows of our bedroom and living room opened only to a window well with very little daytime natural light. I'd suggest anyone reserving with them ask if they have a real window or not.

Positiv:: Service was awesome

Positiv:: Everything

Positiv:: Great staff, clean and bright room. Good wi-fi.

Negativ:: Better quality bath towels.

Positiv:: Besides being a great hotel, with spacious rooms, well situated and efficient and friendly staff, in all my travels I've never ever had such fast check in service. Excellent

Positiv:: Good location. Friendly staff. Very close to the airport and the metro station.

Positiv:: The location and the comfortable rooms

Negativ:: F&B service staff were not very attentive

Positiv:: Clean, amazing staff, great food from kitchen. Perfect travel for shopping and other night time activities.

Negativ:: No pool

Positiv:: The cleanliness

Positiv:: Sehr geschmackvoll eingerichtete Zimmer, sauber und in guter Lage direkt neben Greenbelt

Negativ:: Es gab nichts auszusetzen

Positiv:: - gutes Frühstück - Raucherterasse - sehr schöne Gestaltung der Zimmer - Personal sehr hilfsbereit

Positiv:: Pool & Bar im 32 Stock sind klasse.

Negativ:: Buchen für drei Erwachsene Personen war etwas mühsam.

Positiv:: The nicest staff I’ve ever experienced in a hotel. Great room & quiet atmosphere.

Positiv:: Clean and good rooms and restaurants

Negativ:: Lots of traffic, so hard to get somewhere (no public transport) Croissants and pandesals were a bit dried and soft/sticky at the bottom

Positiv:: What I really like about this hotel is their breakfast, the comfort of the room and the staff as well. They are all accomodating, they have also free valet service for your car. It is very convenient and one of my favorite hotel so far!

Negativ:: It is not what I like this is just for improvement. To have microwave to re-heat your personal food.

Positiv:: Location is good. Staff really good. Very clean. Lifts are slow. Coffee could be better - over the road is much better coffee. Good value for money. I would stay here again.

Negativ:: Lifts are slow. Gym could be better equipped.

Positiv:: The bedroom looks good and comfy

Negativ:: The wifi signal was not good

Positiv:: Comfortable and clean. Beautiful pool.

Negativ:: Towels for gym need to be available AT the gym.

Positiv:: Wie immer, das Hotel bietet einfach tolle ruhige Zimmer, ein unglaubliches Frühstück angebot, der pool on top ist auch klasse.

Negativ:: Das Firefly Resto bracuht dringend einen Wechsel auf der Speisekarte und in der Küche. Das essen war nicht gut und ene Teil der Gerichte auf der Karte nicht mal erhältlich. Enttäuschend.

Positiv:: I like the bedsheets room decor facilities

Negativ:: Nothing everything is good

Positiv:: Friendly Staff at Reception and Rooftop Restaurant

Negativ:: Rooms could need some refurbishing. Noise from the Corridor. creaking bed, loose toilet seat. Low water pressure in Shower.

Positiv:: Breakfast buffet - from bread with cold cuts to pancakes and toasts, to fried rice and local delicacies, to congee and palabok, to hashbrown and maki, with desserts and salad bar! Also, I love how they supply water to guests in the room (NILAD drinking water bottles), very nature-friendly. The pool is big, can swim for laps and has jacuzzi in one corner. Staffs are very accommodating.

Negativ:: Tight parking space.

Positiv:: The location and service

Positiv:: Das komplette "Paket" - Wirklich sehr schön gewesen.

Positiv:: Nothing. I hate everything about them.

Negativ:: They stole 59 dollars from me on my American Express card for incidentals. Because they also charged my capital one card 91 for incidentals?

Positiv:: Great place to stay

Negativ:: All good

Positiv:: Great location (plenty of locations for breakfast and dinner close by, Greenbelt a 15-minute walk away), great artwork and decorations, beautiful and spacious room. Staff were friendly and accommodating, doormen always sent you off on your day with a smile.

Negativ:: Because we were two friends traveling together, it would have been nice if the bathroom and bathtub had been less of an open area.

Positiv:: Sehr gute Lage in Makati, es hat viele Restaurants und Cafe direkt beim Hotel. Sehr nettes Personal.

Negativ:: Putzpersonal war nicht sehr aufmerksam, an einem Tag haben sie ganz vergessen unser Zimmer zu reinigen und an einem anderen fehlten gewisse Tücher.

Negativ:: It was an extreme dirty place.. staff was good. But cockroaches were just unbearable

Positiv:: Friendly staff and large room. Excellent service and we really felt welcomed.

Negativ:: Bed was large but not as comfy.

Positiv:: location is excellent as what has been paid.

Negativ:: there is a charge now for request drinking water, they only provide u 1 bottle (850ml or 1L) per day.

Positiv:: Big room, fantastic location

Negativ:: The bathroom was big but felt tight

Positiv:: *room is bigger than typical hotels in Manila *staff are very nice and accommodating

Positiv:: Best place I have stayed in a long time.... definitely going to return. Loved it

Positiv:: Love the water,the space and the design and Vince is very accommodating.

Negativ:: The elevator I think other than that none I can think of.

Positiv:: Central location.

Negativ:: The breakfast could have more choices.

Positiv:: Room is big

Negativ:: The place stinks. Smell like sewer in the hallway and elevator. I got sick of the smell. This hotel should not be allowed to operate.

Positiv:: 1. nearby shopping malls 2. courteous staffs

Negativ:: It looks like a service apartment instead of hotel.

Negativ:: Die Klimaanlage war viel zu laut. An ein Durchschlafen war nicht zu denken. Frühstück nahmen wir im Green Belt ein, weil der Preis für das übliche Frühstück zu hoch ist.

Positiv:: Location was really good.

Negativ:: Amenities werent that nice. Toiletries were insufficient. Airconditioning is not functioning well. Buffet choices were repetitive and limited.

Positiv:: Good location in Makati. Clean and nice rooms

Negativ:: Very simple and basic breakfast. This clearly needs to be improved

Positiv:: The cleanliness of the hotel and room. The service they provided making you feel right at home. The location was perfect for me and what I wanted to do.

Negativ:: The card key not working then having to go to the ftont desk to get a new one.

Positiv:: The location is near the Greenbelt Sto.Niño Chapel (daily Mass) & 400 meters away from the Elorde Boxing Gym

Positiv:: Front desk and doorman were excellent

Negativ:: No wash clothes 4 days out of 15

Positiv:: amazing staff, big and comfterbale room, Nice showers and basically everything you need to sleep well after a long flight.

Negativ:: The breakfast - there were no vegetables and very few fruits. There was no chease from any kind. Most of the food contained meat which I personally don't like to eat at 6am.

Positiv:: Good location and friendly staff.

Negativ:: The window is facing a wall in the next building!

Positiv:: The location - very convenient and of course the staffs are always amazing - Professional and friendly.

Negativ:: This hotel do not have hand held Bidet's which is a must for most of the Visitors coming from the Middle East and Asia Region.

Positiv:: Location and clean

Negativ:: Nothing

Positiv:: Breakfast was very good value. Staff is very flexible and helpful.

Negativ:: Finish renovation and open rooms being worked on.

Positiv:: The staff and owner were thoughtful and very accommodating. They were quick to act upon any and all of our request. The place is near a lot of clubs so it is good for those who like to party.

Positiv:: Sehr nettes Personal sehr zuvorkommend immer wieder zu empfehlen.

Positiv:: best hotel in manila. best location

Negativ:: everything was goood

Positiv:: Das Hotel ist zwar nicht mehr ganz frisch hat dafür aber ganz sicher Stil. Eine gute Lage um ganz Manila unter die Lupe zu nehmen.

Negativ:: Abends ist dann um die Ecke schon eine Menge los.

Positiv:: The accomodating staff

Negativ:: It felt like no one was staying that much at this season and it needed some minor advancements in the place to make it the best place ever

Positiv:: Good location

Negativ:: No lift and no smoking place

Positiv:: The location was at the heart of the city. It’s surrounded by everything you need. The staffs were very accommodating and friendly. The room was big and clean! It was a very comfortable, safe and pleasurable stay until the very end. Triple thumbs up!

Negativ:: None.

Positiv:: Big and clean room. Convenience location at center of the downtown.

Negativ:: No toothbrush

Positiv:: There water in the shower were not really hot. The hotel is nice but the area has too much traffic.

Negativ:: light is not blocked by the shades