Very good breakfast and gym. Very friendly personal. The booking price was given in U.S. dollars but final settlement can only be done in pesos (PHP). This becomes a problem when the hotel uses an exchange rate of 50 (correct official rate is about 46 - the official exchange rate at the front desk is about 47 something). I spent a lot of time arguing about why I would not just pay an additional 50 US$ for my stay because of this - I had to discuss it 3 times until it was eventually fixed, but I was very late for my plane because of it (even though I had gone twice before checking out to make sure it was ok!). This is my only complaint about the hotel which is otherwise very good. Just make sure you do not pay overprice because of the exchange rate also.
Friendliness of staff. Safety measurements taken by Hotel. Proximity to Shopping Mall giving options for lunch and dinner. Rooms will need refurbishment pretty soon.
I could not say anothing bad about my stay. It is my favorite hotel in Manila. We showed up 4 hours early and was able to get a room hours before check in time. I was also upgraded to a better room since they ran out of regular rooms for us. The guess relations person who helped us was very helpful and pleasant. We had a great stay and the Chi spa was an awesome experience. Though it was on the expensive side, it was well worth it. Bit on the expensive side.
Nice and clean...It is really 5 stars hotel. The food of breakfast is so so...
i very much appreciated your upgrading me to a corner room which i have enjoyed during a previous visit (room 909). for several years i stayed elsewhere in manila because i did not like the room assigned to me. but this time i was very happy -- thank you. no complaints...i was very happy at the EDSA shangri-la this visit.
Long line breakfast buffet; needs renovation at the lobby
Die zentrale Lage hat mir gut gefallen. Leider gibt es kein Fruehstueck fuer Fruehaufsteher. Erst nach 6 Uhr morgens.
Nur als Übernachtung gebucht für Weiterflug, da von booking als flughafennah eingestuft min. halbe Stunde vom Flughafen, Taxi 500 PHP
I was satisfied with the location. Walking distance from the Nationalé museum and from Intramuros.The hotel was clean
The Hotel has a victorian feel of elegance, with a large ltiled floor lobby with soft furnishings. The wide tiled stairway leads to a firstfloor balcony overlooking a courtyard, this also has soft furnishings and a snooker table, plus a cage with two love birds in the corner. two coridors left and right lead to the rooms. there is also a top floor with more rooms. This was my second stay at the hotel and we were upgraded to a similar sized room with a kitchenette, however the room had a older although well maintained aircondition unit. Unfortunately mice were getting into the room. It was very noisy first thing in the morning from staff and guests alike. The room was right next to the stairs leading to the top floor and worse still opposite the linen supply cupboard were the staff would congregate talk and chat loudly early in the morning 5:00
Top things about this hotel in order: Location (you cant find any better), Staff, The Bed, Bathroom, Minibar, Spa, The Cityview, and Security. The rates are too exaggerated, You can find other much cheaper hotels with similar qualities, nothing very special about it for such a price
The reason I bought this hotel is because it said free Wi-Fi when I got up to my room and I wanted to use the Wi-Fi they told me I would have to sit in the office for the Wi-Fi to be free or I could buy some expensive Internet package. There were no blankets on the bed whatsoever just a sheet that you could unfold and put on top of you and the air conditioning was not adequate the room was hot when I entered the room and it never cooled off not even a fan to circulate the air. The morning breakfast was fine they made me pay a 1000 pesos deposit on the key and would not return until they had someone fully inspect the room never been treated like that interesting place. The air conditioner was not adequate to cool the room down. The Internet is only free in the lobby and it didn't work. You have to buy an expensive Internet card to use the hotel room Internet and the bed was very uncomfortable with only a sheet.
The room is very quiet and I was able to sleep well. Everything else is ok.
Security is excellent. The staff didn't just allow people to get into the in. We stayed at the fourth floor and there was no elevator. It didn't really bother me though but if you have heavy luggages then that could be a big inconvenience. But one staff member was kind enough to carry them for us.
Location is central. Rooms are affordable and clean. You get what you pay for .... not so much Rooms are noisy, you can hear the neighbours cough in their sleep. Breakfast: fried egg looked and tasted like it had been fried the night before and brought up to room temperature with the microwave. No fridge in room. Airport shuttle is very expensive.
Perfect vicinity if want to go shopping in Makati none
I liked the behavior of the personnel and the trade off value for money. I had bad surprise to detect on the invoice that in one day the breakfast was charged twice!
The friendly staff that are ever helpful.
The staff service was excellent and beat all the hotels that I stayed in Guangzdong South China, Hongkong, and Singapore. Rooms were very neat and tidy and comfortable to stay with free internet connection. Food served needs to give a bit more variation and choise. Inhouse movies could be shown free like what they do in HKong and Taiwan.
great. No complaints. Highly recommend this place. Top quality Nothing. Perfect. I will stay here again.
Staff were very professional and very alert to all my needs.
It's located by Greenvelt 1 which has everything you need re: stores, food, shopping. The room was spacious and nice. It was very relaxing and the staff were very friendly. The thing I didn't like was I had to pay for a half day for 1 hour. I was waiting for a ride and they came at 1pm, 12pm was checkout. l mentioned it to them just to see how they handle situations like that. They said,"sorry sir." They were polite but don't do anything. In fairness, it wasn't about the money, I would have liked to see something beyond words. I won't miss the 1200 pesos, I was just missing a good faith gesture. A voucher for free coffee would have at least showed an effort.
The floors were extremely dirty. Always had to keep shoes on otherwise feet were black on bottoms. We were even in the penthouse suite where you would think they take more care.
service, facility, location, rates
I liked the location, cleaness of the hotel..beautiful spacious room i think the taxes were too high
The service and security level provided by the Ascott's was excellent and to 5 stars international standards. Honesty and responsiveness of front desk personnel is commendable. Bathroom furnishing needs to be enhanced in order to improve averall staying experince.
One word - ataraxis.
The space of the apartment was excelent... Front desk friendlyness might need to be improved.
Location Ascott could not locate my reservation even when given my confirmation number and booking agents number. Front desk did not know what to do, they wanted to charge me double my original paid reservation and credit my paid reservation when it came through.....WHAAAAAT! Very late and tired, no one offered to make it right, front desk seem to have attitude. I finally called Kayak and had them locate original reservation which was faxed to front desk. Front desk calls me to tell me they have fixed it and I clearly told them... I FIXED IT BY CALLING KAYAK...which is something they should've done in the first place!!!!!
The location is near tourist attractions and the price is right for budget travelers The staff had an attitude. It was as if they wanted me to leave. The rooms are small. No safe in room. They required a deposit for some reason. I wouldn't stay here again. Better hotels for similar prices.
We liked the location, very convenient to atm, food, stores. But after dark there are homeless around. View out window was good. Room size was good. Buffet was best in restaurant. (See the bad parts of this review because they FAR outweigh the good). Bad: A/C was noisy and leaked on the floor, smelled of mildew, carpet was filthy & stained, shower burnt us, hot in elevators & lobby, welcome drink so small it's a joke, room service menu missing items advertised, they charge ALOT for free local
I like the convenience of having the kichenette and the living room.The procimity of the hotel to the shopping malls is great too. They charge you for extra towels and linens,phone use for local calls.
The very friendly staff, excellent amenities, close to shopping mall. Some areas require painting
The 2 BR Suite was of good size for the number of guests approved by the hotel. Staff service was good, prompt and courteous. Rooms in Tower 1 require some modernization for today's standards. This is planned for 2011 according to information by the hotel. Tower 2 rooms have already been refurbished. The breakfast buffet is sufficient, but could have more variety. The exchange rate PHP/USD used by the hotel is an issue, as it increases the USD rate confirmed by booking.com by abt. 10% . But after pointing this out,one agreed to use the daily rate to settle the bill.
Staff were friendly but poorly trained. Buffet was good but very limited. Definitely not worth paying extra for. I stayed at this hotel years ago, so I didn't hesitate to book a room there. I've tried all their rooms. I've stayed in their 1, 2 and 3 bedrooms for days at a time sometimes. When in Manila, I would normally stay at the Peninsula, Shangri-la or Crowne Plaza, sometimes for a few days; other times for a couple of months. I was looking for a hotel with an indoor pool and I thought the Linden would be perfect from what I remembered. This stay was a complete disappointment and disaster. There were cockroaches on the wall & floor in the room when we woke up the next morning. The toilet was situated right by the door, so when someone opens the door, it would hit you. The night stands were bed level and very close to the bed. When you turned to your side, you would hit the sharp edges of it. The buffet was very limited and the servers had to be flagged down for the simplest thing like coffee or water. No one approached us the whole time we were having breakfast. The floor was slippery and therefore, posed a danger. Service was lacking throughout the hotel and indifferent. We requested turn down service and it was never provided. You don't get value for your money and sad to say, I'll never stay at this hotel again. The service and the hotel was like night and day from what it used to be. It has gone down considerably.
I like this Hotel,,, the rooms are spacious and very clean and very comfortable and the service is excellent... All of the staff from the front desk to the personnel that come to room and clean room and pick up laundry and personnel in dining room are all very nice and friendly to me....I am very comfortable at this Hotel and the Staff... I recommend this Hotel.. I know I will stay there again...
The motel was fine, I had not read the fine print about tax charges and was a bit disappointed to know that it would be so much more than I had planned on.
not good at all, they are poor in hosptility.. they cliam i steel a pack of Cigrate!!!! Stupid hotel check out...you must count every thing before you enter..
Location Every stay at Oxford I have had issues with the hot water being hot .
Great location, staff was wonderful, clean big rooms!
Location good, very close to Makati Avenue Breakfast too much Filipino, nothing suitable for international. When you check-in, they ask you to sign the in-print for guarantee, which is never done in other countries. And when you check-out, they ask you if you had something from the minibar, and after your negative answer, they tell you to sit down and wait until they receive the answer from the floor if you said the truth or if you're trying to cheat them. I told them that this is very impolite and that they should process the check-out immediately, because the reception can receive the result of the room-check in the meantime the check-out is being processed. But they seem not to understand.
Great location; friendly with guests and visitors Lack of maintenance of room; needs to be repainted and refreshed.Balcony door badly leaking air
the hotel is good for a traveller who like to enjoy nightlife and is very good location(shooping mall)-power plant,greenbelt,global city by using taxi cozt u abt (80peso-15peso) depend on traffic...is not good recomment for family to stay this hotel. the TV and the bed is old....
No hot water. Breakfast was poor.
Staff were exceptionally friendly & helpful Location, though central, was adjacent to mix of the destitute/slums & consequently much begging. That said, old Manila is mostly a mix of this no matter where u go.
Staff was very friendly. Rooms are nice and clean. My stay was very comfortable.
The location. The non managerial staff were very courteous and helpful. The. Reservations made was not I wanted, I wanted two beds. They gave me a? Queen bed and a trundle bed
I like themost How they r Friendly and the Hospitality is just great Overall, I would say it was really excellent time I have spent there.
The service and comfort was would you can expect in a 5* hotel. The actual rate charged was higher than initially confirmed, due to local taxes and service charges.
Awesome customer service! Rooms were cold, no heaters
Friendly, courteous and helpful staff. Rooms were clean and very comfortable. If you're lucky, you get a room with a nice view of the bay like we did. Also, nice pool area and gym. The breakfast was wonderful! Diverse international food to satisfy all cravings. The view from the dining room was great. There's even a garden area should you prefer to dine al fresco. Convenient location. Relatively close to the airport and to many tourist sites. Only a block away from Robinsons mall. Although the immediate area around the hotel seemed pretty safe, a little further afield and you get to see the nitty gritty of Manila. I still felt safe, but you have to be smart.
The friendly staff and the nice view over the town at the breakfast room. (top floor / 23rd level.) The unfortunate thing is the area the hotel is situated. Walking outside the hotel brings you right in the middel of the "red-light" district.
Good staff Dirty room - stained carpets and furniture, cracked marble. I reserved an upper floor room but they lied saying no upper floors were available. This hotel is run by scammers. All the things inside the hotel are extremely expensive. They charge US$10-15 for mini bar drinks plus VAT etc. Internet was $27 for 24 hours -- even 4 seasons doesn't charge that! They rip you off every chance they get.
Hotel staff were very courteous, responsive and helpful, no hidden fees all upfront, amenities are excellent and location is very convenient. Breakfast was always sumptuous and lounge has breathtaking views. Simply a welcome retreat after office hours with really beautiful views of the city. Beds were always well prepared. Hotel offered free parking for one car (not valet). Room came with free papers daily. Hotel's location is also in the red light district with lots of beggars and street urchins, street is a main thoroughfare and can be at times difficult for those who drive. Hotel is a bit old with carpets needing a complete overhaul or detailed steaming, beware of short shorts in the lounge; they will turned you away if you're Filipino. Hate to say it but feels like a bit of a whorehouse at times with local girls swarming a bit older foreign male. I could be wrong of course but you be the judge.
Elevator..it easy to go up to the room...clean..free breakfast..the room and toilet clean..
Nice and peaceful I told front desk to change blankets on the bed and they didn't change it, very disappointed on there service
The location. I was the only one in the front desk - and the gentleman did not even ask me if I need anything. I had to ask him if he can help me to check-in - very unprofessional. We checked in to room 726 - kept coughing and sneezing in the middle of the night due to the a/c filter was so filthy. Finally turned it off and the coughing and sneezing stopped. Went to frontdesk, and had maintenance check it out - I even took a picture of the filter. He kept insisting that it's clean even you can see how filthy it is with your naked eye. He won't admit that it's so dirty - I did not bother to argue. I do not recommend this hotel at all!
clean room, friendly staff, nearness to coffee shops and 7-11 drink prices in mini fridges, but most hotels charge that. 7-11 right around the corner open 24
Courteous staff, clean room and facilities, trustworthy parking attendants, very reasonable prices, location close to U.S. Embassy, reasonable "hotel service car" prices to the airport (600 pesos). Slow elevator service, tinted window in rooms is old and distorted, which ruins the view of the ocean front.
I like the vicinity to the embassy Everything was fine for the money
The staff compensates for the poor faciliy. The only up side in this hotel is the desire of their staff to make up for the poor hotel condition. I would rate their staff A. However, the rooms have really disturbing issues. 1. Chairs and beds are worn out and the carpet have evidence of molds growing in them. The toilet pluming is old and often have the danger of clogging up. 2. The corridor carpets have evidence of molds growing in them as well. 3. The management of this hotel clearly must have serious capital issues as their hotel needs serious renovation ,not to mention,major cleaning up operation to make their hotel safe for guest. 4. This hotel will not pass under US standards and will most likely be shut down for health hazard conditions. Definitely not recommended for ASTHMATIC,COPD or people taking immuno suppressant drugs.
too long to check out other than that nice stay for the price also they charged too much money for transfer to airport
Thank you vayama Noghing
Proximity to embassy. Restaurant downstairs was good and room service was prompt. Location was less than 5 minutes to embassy and with traffic one hour from international airport. Cleanliness, seemed tone lacking in general it's needing better upkeep and detailing. Near the road so you hear a bit of traffic at all hours. Walls are thin so if your a light sleeper you could be woke up from the knocking next door.