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about the nicest rooms and facilities you're going to find in Manila The swimming pool area was noisy due to nearby air conditioning motors. It was a significant distration
Courteous staff who are always ready to attend to your needs with a big smile. Great location to reach different points in Metro Manila if you hate traffic. It's a great deal for the money. You can't beat the variety of excellent Chinese food offerings at Li Li. The Market Place Restaurant has the most extensive menu for brunch from Pilipino, Chinese, Korean, Japanese, European or continental fare. Non that I could think off.
Staff at check-in and at the Market cafe not highly professional, making mistake in billing on breakfast.
place had good ambience . some of the staff were not as helpful as other similar hotels in area
Room is clean, Gym is decent., food good. In spite of booking and being given a "non-smoking room", the room still smelled smoked in. I think it is their ventilation system. If you are a smoker, the hotel is fine. If the smell of smoke bothers you then I would not recommend it.
location-view front desk staff need more traning
No, I don't like it. It was a little bit old and looks a bit dirty for vacation.
I liked the pool view I liked the dinning facilities and breakfast Like the lounge and casino I like the security staff was king and helpful and understanding The children running the streets and dirty begging
nice hotel but very expensive ....... to expensive and bad location....
the location and casino are what makes this hotel interesting to me. booking took ages to come through. Prices are exaggerated during peaks.
The friendly staff and the nice view over the town at the breakfast room. (top floor / 23rd level.) The unfortunate thing is the area the hotel is situated. Walking outside the hotel brings you right in the middel of the "red-light" district.
The location. The non managerial staff were very courteous and helpful. The. Reservations made was not I wanted, I wanted two beds. They gave me a? Queen bed and a trundle bed
Good staff Dirty room - stained carpets and furniture, cracked marble. I reserved an upper floor room but they lied saying no upper floors were available. This hotel is run by scammers. All the things inside the hotel are extremely expensive. They charge US$10-15 for mini bar drinks plus VAT etc. Internet was $27 for 24 hours -- even 4 seasons doesn't charge that! They rip you off every chance they get.
Friendly, courteous and helpful staff. Rooms were clean and very comfortable. If you're lucky, you get a room with a nice view of the bay like we did. Also, nice pool area and gym. The breakfast was wonderful! Diverse international food to satisfy all cravings. The view from the dining room was great. There's even a garden area should you prefer to dine al fresco. Convenient location. Relatively close to the airport and to many tourist sites. Only a block away from Robinsons mall. Although the immediate area around the hotel seemed pretty safe, a little further afield and you get to see the nitty gritty of Manila. I still felt safe, but you have to be smart.
The service and comfort was would you can expect in a 5* hotel. The actual rate charged was higher than initially confirmed, due to local taxes and service charges.
I like themost How they r Friendly and the Hospitality is just great Overall, I would say it was really excellent time I have spent there.
Staff was very friendly. Rooms are nice and clean. My stay was very comfortable.
Awesome customer service! Rooms were cold, no heaters
Hotel staff were very courteous, responsive and helpful, no hidden fees all upfront, amenities are excellent and location is very convenient. Breakfast was always sumptuous and lounge has breathtaking views. Simply a welcome retreat after office hours with really beautiful views of the city. Beds were always well prepared. Hotel offered free parking for one car (not valet). Room came with free papers daily. Hotel's location is also in the red light district with lots of beggars and street urchins, street is a main thoroughfare and can be at times difficult for those who drive. Hotel is a bit old with carpets needing a complete overhaul or detailed steaming, beware of short shorts in the lounge; they will turned you away if you're Filipino. Hate to say it but feels like a bit of a whorehouse at times with local girls swarming a bit older foreign male. I could be wrong of course but you be the judge.
Staff were exceptionally friendly & helpful Location, though central, was adjacent to mix of the destitute/slums & consequently much begging. That said, old Manila is mostly a mix of this no matter where u go.
Continental Club buffet was excellent. The view from rm 4216 was bad -- the side of the next building. The hallway was dim and the light switch didn't work. The bathroom floor had pee stains around the toilet. The speakers in the bathroom were loud and could not be modulated. The room temperature was cold and The AC controls were not intuitive. It's like they just dump you into the room and left you to figure out how to work things out. I thought of asking for another room but it was too much of a bother for a one night stay.
We stayed for 1 night so we could be closer to the airport for the following day's early flight. Location is great and the amenities are great. Love that we were entertained at the casino.
The room was spacious ,very clean ,the service was impeccable ,everything in the hotel was well done . Nothing.
Great casino ambiance and professional staff, nice, safe and comfortable rooms and amenities. Convenient free enter net wi fi and free shuttle service from and to the mall and other destinations The SPA is nice but massage service is way over priced . The TV channels had a problem which was not fixed during my 2 stays in a period of 6 days then my other stay for 2 days 12 days later
Die Angestellten sprechen Gäste mit Namen an und geben sehr persönliche Aufmerksamkeit. Hotel ist wunderschön und gut gelegen.
1. Lage im lebhaften Makati 2. festliche und große Lobby 3. Das Frühstücksbuffet war erstklassig 4. Aufmerksam und angenehmer Service 1. Das Zimmer war alt, klein und nicht sehr komfortabel 2. schwaches Wi-fi in Zimmern 3. teurer Zimmerservice, Restaurants und Wäscheservice Optionen
Quality accommodation for the price./ Staff were excellent. Room was very good. Hot water was not the best.
Excellent location to Asia Mall and fairly close to the airport. The staff was very friendly and attentive to your needs. Nothing to complain. Very happy with this hotel.
very friendly staff. willing to help with any thing. the shower head in the shower was to low for a tall person.
I like the staffs, helpful and respectful. Pleasant and professional. Mon, is his name . The one that cleans my room, he's done superb job cleaning. But everyone is to me is A + if I have to grade it. I stayed there for 24 days and everyone is nice from Room cleaners, to the front desk, gym, restaurant, concierge, doorman/woman, bell boys. I hope I didn't leave anyone out. All awesome, pleasant attitude. The structure needs to be redone specially the bathroom. Needs to take care of ants infestation. Change in room carpet will help.
I enjoyed the location of the hotel, the staff was friendly. The Internet was sketchy, I had to keep calling down for a password, sometimes every couple of minutes. More often than not the call to the hotel operator went unanswered.
Good hotel for the price None
Staff was very helpful but the rooms were really old. Carpet was really old and the room has a very strong musty smell. Staff was great!
Very basic room. Everything above a simple bed and bath was extra - a lot extra. Showering in the morning was difficult simply because the water would go from very cold to scolding hot every few seconds. Not nice when you have a 1 year old with you. I liked the initial price and how close it was to the airport.
I would say the friendly staff plus location.
Will never stay again...I had a great time on my 1st visit and terrible on my last stay Front desk is not very friendly and doesn't care about the customer
Breakfast was always fun, many different selections available. The staff was excellent, always giving advice when asked. No ATM on site and casino no longer in operation.
Heritage Hotel by the reception staff did not properly close the accounts of customers, as they make mistakes in calculating the costs of accommodation, repeat customer discount card through the credit to him, that he should repent the customer to stay with them.
Nice, clean room. Although there was a fridge, nothing was in it --> not minibar content!
The room is nice and cold. Shuttle to airport is perfect! Elevator card does not work always. I will need to call the security to fix and insert card in the elevator. Reception desk not attentive, disorganized Staff does not project good quality customer service.
Awesome hotel - one of my favorites. Great location for a night stop between flights.
breakfest wellness, espesially sauna and steam bath
The roof top bar with the views across Manila, the perfect spot for sunset. Great location to explore the Intramuros area of Manila.
The food and the drinks were amazing especially on the rooftop! The rooms were quiet and clean and comfortable. Very friendly and helpful staff. Its located on the inside of the Intramuros walls so it felt safe. Quiet at night! Its located on a very busy corner of town so there is a lot of traffic during the day and evening.
the staff very nice .hotel very clean.breakfast very good.when am in manila that is my spot. i like every thing 'great location staff great food great.
The staff was very fr1iendly and most helpful. Close to Lucky China Mall.
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This guest did not leave comments about this hotel.
The room was spacious for 2 people, plenty of pillows on the bed (if you are like me and like to have a good amount of pillows) flat screen tv w/ plenty of channels to watch, good size tile shower, ac worked very well, and complimentary oral cleaning kit. Extremely firm bed (Sore back for a few days), problem w/ house keeping they miss counted the towels & tried to charge us, breakfast was free but it didn't change much (we only ate it twice during our 6 nights) Road was under construction so bad traffic.
The front desk staff and concierge were knowledgeable.
Nearby Binando Church This is an absolutely dreadful part of town. Open sewers, abject poverty, traffic calamity. If you do not have a reason for staying in Binando, do not stay in Binando.
Very nice e room. With large bath with large tub and separate shower. Would have been perfect , if it had a pool.
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staff very friendly and spoke english homeless people hanging around hotel
Die zentrale Lage hat mir gut gefallen. Leider gibt es kein Fruehstueck fuer Fruehaufsteher. Erst nach 6 Uhr morgens.
Nur als Übernachtung gebucht für Weiterflug, da von booking als flughafennah eingestuft min. halbe Stunde vom Flughafen, Taxi 500 PHP
Close to the airport Hotel needs upgrade
The employees is the greatest strength of this hotel. People are very friendly and accommodating. I felt at home right away when I checked in. Convenient location and close proximity to Shoe Mart and Harrison Plaza. What I really appreciate was when I told the restaurant that I have a flight in 2 and a half hour, they put priority on my order and the food was prepared expeditedly. When I was on my way to the airport, the security went outside the hotel facility to flag down taxi outside the facility. I really appreciate the employees Class A service. I want to go back to this hotel again next year. I highly recommend this hotel for somebody who is looking for value for their money good service, nice and clean place to stay.