Hotels in Mekka

Positiv:: Tolle Lage, das Geld wert

Negativ:: Wäscherei sehr teuer, die Preise zu hoch

Negativ:: Die Betten waren wirklich unbequem und der Service war schlecht

Positiv:: Room and Location...

Negativ:: Nothing..

Positiv:: The view from the room

Negativ:: The room needed to be bigger with a king bed. The location was on a hill which was not easy to move around the place. Due to the outbreak of Corona virus I had to shorten my stay by three nights and it was a mission to get a refund.

Positiv:: Ich kann nur sagen das es sehr hervorragend war ich kann es nur weiter empfehlen Das Zimmer Reinigung Personal der rabie naser Und der Mizennurahman hat sich täglich um das Reinigung für unsere Zimmer gekümmert.

Negativ:: Es hat uns einfach sehr gefallen Ich kann über nichts reklamieren

Positiv:: Clean and view

Negativ:: Far from HARAM area, beds not suits us

Negativ:: They provide us with only small water bottle daily for each person

Positiv:: the size of the room was more than enough and staff where very polite and have excellent treatment

Positiv:: Alles Super, Super, Super, weiter empfohlen

Positiv:: Everything

Negativ:: It would've been a little easier if a microwave was available.

Positiv:: Sauberkeit konfor und lage

Negativ:: Einchecken. 3 stunden um nichts gewartet. Flasches versprechen wegen der Kreditkarte

Positiv:: Die Angestellten waren zuvorkommend und hilfreich. Ganz in der Nähe der Kaba.

Negativ:: Ausgezeichnete Unterkunft und Aufenthalt während der Hajj & Umrah Performance und um rechtzeitig zu gebeten zu gehen. Nächstgelegener Ort zu Holy Haram.

Positiv:: Ich kann es sehr empfehlen

Negativ:: Nichts, es war perfekt.

Positiv:: alles

Negativ:: nichts

Positiv:: Das Personal war freundlich und hilfsbereit. Sauber alles in allem eine gute Erfahrung

Negativ:: Ich glaube, das Frühstücksbuffet könnte viel besser sein.

Negativ:: Das WLAN war so langsam, dass ich nicht auf youtu.be oder Google gehen konnte. Das Restaurant hatte ein schlechtes Essen, denn mir bereitete es Magenschmerzen.

Positiv:: Die Nähe zur Kaaba.

Negativ:: Leider war das Bad bei Einzug voller schwarzer Haare. Der Room Service musste erstmal alles reinigen. Auch waren die Handtücher knapp. Und auch wurde das Zimmer mal nicht gereinigt etc......

Positiv:: Die Zimmer sind gross und sauber, es gibt einen Safe, einen digital Wecker, man wird auf das Gebet (Adhan) per Boxen direkt im Zimmer hingewiesen, man kann die Lautstärke regeln, es gibt ein Bügeleisen und Bügelbrett man bekommt jeden Tag frisches Obst, das Personal ist sehr nett und hilfsbereit, die Lage ist Perfekt und man hat einen Supermark (Bin Dawud) dierekt im Hotelgebäude, wie auch viele kleiner Parfümläden usw.

Negativ:: Die Möbel sind für ein 5 Sternhotel nicht nicht würdig, einige Arbeiten welche in der Schweiz in jedem 2 Sternhotel normal sind, findet man hier mössig bis schlecht verarbeitet...

Negativ:: The food in breakfast was a little bet not tasty.

Positiv:: the view and Al Khalil area beside the hotel, also Haram was very close

Negativ:: Breakfast was too busy

Positiv:: it was amazing i stayed just over a week. First of all when we arrived at the hotel 5am in the morning the concierge manager toke our baggage's in. From the room cleaner to the breakfast manager to the staff at the breakfast buffet all where amazing always asking if need of any help. so much variety for breakfast loved it. lovely location to the haram.

Positiv:: Beside Cleanliness Partial Hram view gives added positive feeling while staying for Umrah & prayers in Haram.

Negativ:: The price that I paid was expecting to have the breakfast included in it as I had to pay additional cost for all the guest.

Positiv:: Clean and comfortable, nice staff, location

Negativ:: Frieden, Barmherzigkeit und Segen Gottes Bitte prüfen Sie Ihre Reservierung 155828357990 , Weil er das System bis jetzt nicht betreten hat

Positiv:: Betüglich jedem einen Aufenthalt im Swissotel ... sehr nahe an al Haram Hilfsbereites Personal ... Super Service.. sehr zufrieden mit dem Hotel ... sicher und wir würden dort gerne wieder

Positiv:: Did exactly meet my demand for my trip. Excellent view of the holy shrine

Negativ:: The area where cars drop the residences

Positiv:: Good

Positiv:: Personal lage preis leistungsverhältniss

Negativ:: nur zwei kleine flaschen Trinkwasser ca.0.33 l nicht kalt

Positiv:: Die Lage ist perfekt, Frühstück sehr gut und vielfältig, komfortable Betten

Positiv:: the room was exceptional & exceeded our expectations

Negativ:: the delay to getting into our room & the attitude of the reception staff

Negativ:: Checkin dauert viel zu lange für so ein Hotel

Positiv:: Frühstück war reichhaltig, aber wer deutsches Frühstück mag, muss einstecken. Es gibt meiner Meinung nach zu viele warme Speisen, wenig Käse Sorten und Aufschnitt. Die Lage und der Komfort sind einfach perfekt.

Negativ:: Das Frühstück hätte mehr dunkle Brot Sorten anbieten können, und besseren Kaffee

Positiv:: The location with Kaaba view is most amazing. excellent facilities. excellent room service. friendly staff. very clean and very comfortable with excellent bathroom.

Negativ:: Nothing.

Positiv:: Die Lage war sehr gut!

Negativ:: Check in hat ewig gedauert!

Positiv:: Location, very close to haram and tower shopping mall, breakfast with great variety

Negativ:: Furniture and other stuff is quite weared out now. It is differently require a full re furnishing of entire property.

Positiv:: very close to Haram, room size was bigger than most 5 star hotels I have stayed in before, breakfast is good but could have been improved as its neighbouring hotels provide better breakfast in my opinion

Negativ:: nothing

Positiv:: Alles war perfekt

Negativ:: Die Autovermietung war nicht gut

Positiv:: Alles in allem excellence

Positiv:: Alles war sehr sauber. Das Personal sehr freundlich und hilfsbereit. Einfach perfekt.. kann es nur jedem empfehlen.

Positiv:: Komfort und Sauberkeit. Freundliches Personal

Negativ:: Die Wartezeit bei der Rezeption dauert sehr lange.

Positiv:: Location Cleanliness Breakfast Staff

Negativ:: Wifi was pooor even i didn’t find the network in my room

Positiv:: Everything

Negativ:: A good place to start your journey

Positiv:: very good

Negativ:: one of the room was not clean ?

Positiv:: Location, very close to Haram. Friendly staff and nice and clean rooms.

Negativ:: Breakfast is average. Good quality is not good.

Positiv:: The staff were exceptionally friendly and helpful. The room was well equipped and comfortable.

Positiv:: The location us close to Haram. Good room space

Negativ:: With the decrease of the residents, the hotel started decreasing some of the foods like olives.

Positiv:: Die Lage ist ausgezeichnet Das Essen und der Service war großartig

Negativ:: Das Bad war klein und Wasser Abfluß System war langsam. Wartezeit auf den Aufzug war ca. 10 Minuten am Wochenende. an Wochentagen kein Problem

Negativ:: The restaurant staff are lazy and serve mainly the Arab customers on priority

Positiv:: I liked the view and also the locations was central to the masjid, markets nearby and its inside the clock tower. Take it with breakfast and you won't regret your stay. The lobby is extremely nice and clean. There are specific elevators to the Qibla which is nice and convenient. They provide a mini-fridge and a beverage station in every hotel room.

Negativ:: The wifi was not good at all, the staff could be more friendly, and they really do need more staff working in the reception area. There is a lot of guests checking in and checking out during the afternoon. I suggest that they increase their workforce during that time. I had a lot of wifi issues. It was frustrating because I had to call several times for someone to understand what I was saying even though English is a language spoken at this hotel. It took 2 days to resolve the wifi issue, but thankfully it was resolved. Room service cleaning could also be a lot better, very minimum cleaning and no vacuum unless asked. My stay here was for 10 days, I suggest that vacuuming be done every 2nd or 3rd day. Noticed a lot of dust by the vents and ceilings as well.

Positiv:: Kaaba blick direkt wunderschön

Positiv:: Lage, Sauberkeit, Personal

Positiv:: Nichts

Negativ:: Wie die Personal mit Probleme umgehen!!

Positiv:: Room was average size though breakfast has many options and it was delicious. Hotel is few yards from Haram and easily accessible.

Negativ:: Reception staff.... Its my third time in swissotel. i would prefer swissotel Makkah over Almaqam. Reception staff who served me wasnt cooperative. I requested him to call me when room is ready as i was accompanied by a disable person but he was adamant i should come by 6pm for check in.

Positiv:: Service Essen Kundenservice Lage

Negativ:: Alt Vintage

Positiv:: Die Lage, sehr gutes Bett und die Sauberkeit

Negativ:: Die Ausstattung ist alt

Positiv:: Die Lage ist faszinierend. Das Personal ist extrem kulant und hilfsbereit. Insbesondere was die Ein- und Auscheck-Zeiten angeht. Sehr guter Service. Sehr sauber! Sehr schnelles internet. Die Kaaba ist direkt vor dem Hotel. Top! Absolut empfehlenswert

Negativ:: Das Frühstück war jetzt nicht das Allerbeste auf der Welt...

Positiv:: Near to alharam, very clean, super staff, welcoming staff, excellent breakfast

Negativ:: Nothing

Positiv:: Everything was excellent. Staff were friendly and helpful. We had courtesy call if there were any issues . Best part staying in this hotel was the executive lounge where there was Zeeshan and Raza Ahmed who served us with very nice tea and lemon mint water. We would stay at this hotel again and recommend to everyone as excellent place to a stay.

Negativ:: N/A

Positiv:: I had selected the property because of good location. Breakfast was good

Positiv:: Everything

Negativ:: Nothing actually

Positiv:: All the staff were very supportive while checking time at receiption desk the female staff excellent service impressed me a lot. The location of the hotel very convenient. Only in one word superb.

Negativ:: Nothing particular

Positiv:: Das Frühstück und der Ausblick und die Lage

Negativ:: Kein kosten lose Parkplatz und unverschämt teuer 30 € pro Tag

Negativ:: The quietness was very poor and noise was high due to the gust in the couple room, the door between the rooms is not designed to isolate the sound and not sealed properly.

Positiv:: Bett war ok.das Frühstück war gar nicht gut.

Negativ:: Service war sehr schlecht,raum worde nicht einmal gepflegt.

Positiv:: breakfast bus cleaning services

Negativ:: the accommodation is has a lot of miner damages

Positiv:: Cleaning & friendly staff

Positiv:: clean place. Modern Décor albeit not the highest quality. comfortable beds. frequent Shuttles. Free parking onsite.

Negativ:: space in the bathroom availability of hair dryer as standard.

Positiv:: Very clean and good facility. Rooms are very good clean and nice funiture and also stuff is very good

Negativ:: Transportation to haram was very bad in term of timing and not organized at all. I have to wait in reception for over half an hour waiting and no one telling when it should come. Last year it was much better and there was exact schedule for the buses

Positiv:: Sehr schönes Zeug. Sehr schnelles hereinkommen.

Negativ:: Die Zimmer könnten sauberer sein

Positiv:: Location is quite good.

Negativ:: One day before arrival, at the peak Umrah time, they said the card was declined, and I have to update the card within certain amount or else the booking will be cancelled. And if it was cancelled the price will be up 3 or 4 times more! (Because its peak time). I ended up trying to call them many times to rectify the problems and they said the booking name and the CC name was not the same. What if I was trying to book for someone else? In the end I managed to fix it and avoid to have to pay 4 times more only because of this. The breakfast is mediocre, room is very very small. I wont say it is 4 or 5 star, it is 2 star the most. No parking.

Positiv:: Room was very clean. Perfectly situated very near Masjid Al-Haram.

Positiv:: Nice place near to Haram. Nice and friendly staff good breakfast

Negativ:: Small room.

Positiv:: Lage

Negativ:: Rezeption Personal

Positiv:: Frühstück: sehr gut Lage: sehr gut

Positiv:: Location

Negativ:: Cleanliness- Blocked and smelly drains in bathroom Rooms not cleaned regularly despite several requests! Poor wifi Cockroaches in rooms Staff lack understanding of English.

Positiv:: Location

Negativ:: Poor Customer Service Rooms were not cleaned (despite several requests) Blocked smelly drains Insects Poor wifi Payment not taken from card so had to pay cash at property Poor language skills of staff

Positiv:: It was great .I would like to appreciate Mr.ABDULLAH ( manager) and all his staff.As they keeping us enjoying our days.

Positiv:: Close to Alharam, and the shops

Negativ:: Internet is very slow, breakfast was disappointing, rooms are seriously small, no place to put one bag you barely can move, taxis cannot go to the hotel as roads are blocked you have to walk for 10 minutes, furniture is old

Positiv:: Ganz nah vom Haram, Sauber, freundliche Personal

Negativ:: Es gibt sinnlose geschlossene Türen zwischen Zimmern und Gäste eines nachbares Zimmer haben mehrmals in der Nacht versucht die Tür aufzumachen. Das Essen im Frühstück war kalt. Es wurde gesagt arabisches Buffet aber war ägyptisches. Ich finde 53 SAR zu viel dafür.

Positiv:: Location,hospitality and comfort.

Negativ:: I have no complaints, there is nothing which I didn't like

Positiv:: because the distance is near to haram

Positiv:: Good Location, nice rooms.

Negativ:: My booking was not updated at hotel to reflect breakfast as part of booking and had to call agoda and fight with them to update booking. had been placed on hold on a international call on roaming network. charged USD 43 for 2 calls lasting 29 minutes. very agonizing. The hotel reservation staff was very uncooperative.

Positiv:: schönes großes und sauberes Zimmer. Das Hotelgebäude liegt am Haram jedoch das Hotel selbst ist im Gebäude zurückversetzt, sodass ein direkter Haramblick nicht ganz sicher möglich. Ansonsten hat alles gepasst. Das Frühstück ist einwandfrei. großzügig, das Personal sehr freundlich und die Kellner sind so schnell mit abräumen. Alles in Allem bin ich sehr zufrieden.

Positiv:: Location and cleanliness

Negativ:: No issues

Positiv:: Location was fantastic

Positiv:: Frühstück war ausgezeichnt, services Pesonal was sehr gut.

Negativ:: gar nicht

Positiv:: Location, pray floor, perfect.

Positiv:: Reception Manager Mr.Mantaliq was very very cooperative, smiley and have wonderful manners check in process was very quick The room was massive and very very clean and arranged beautifully very close to Haram, just have to pass corridors and take escalator and straight onward on Haram Dar-Al-Ghufran is and will be the first hotel to stay in Will definitely recommend to everyone.

Negativ:: When we booked Taxi for the airport from the Hotel it wasnt in the hotel premises, we had to take a long walk to reach for the taxi and the amount what we talked for was not the same they exceeded the amount.

Positiv:: The staff is very accommodating considering that the day we arrived was the last day that the hotel is closed for customers due to the COVID19 scare. I appreciate that they honored our reservation with booking.com

Negativ:: Nothing

Positiv:: Sauberkeit, Flexibilität im Restaurant für Preise für die Kinder

Positiv:: Easy to get lift Location good Breakfast was great Staff excellent

Positiv:: Bus Drehung

Negativ:: problème Ihrr Sprache

Positiv:: Everything was ok and there was shuttle busses 24hrs

Negativ:: It was a long walk from Haram to bus pick up point.

Positiv:: The staff were helpful

Negativ:: The lights in the room were so dim and the AC was not good enough.

Positiv:: This is good property close to Haram. Shutter Bus service is good every 5 minutes available. Room price is very reasonable. Breakfast is average.

Positiv:: Fast response from reception fast check in and out Helpful staff especially Anwar

Negativ:: Nothing

Positiv:: Excellent bus service to haram.

Negativ:: Room service was not up to mark. Also, breakfast quality was not very good.

Positiv:: Clean

Negativ:: Nothing

Positiv:: Very good service

Negativ:: Every thing

Positiv:: Der prächtige Farbton des Kaabs

Negativ:: Das Essen

Negativ:: Warum meine Buchung stornieren

Positiv:: Everything, location, staff, facilities and quality of service

Negativ:: Nothing

Positiv:: I had difficulty in the checkin and took long time but the guy was supper nice and friendly also I hated their reservation team they drive you crazy Everything else was perfect

Positiv:: Everything was amazing and great, helpful staff in front desk and all hotel places. Thanks for all.

Negativ:: Nothing.

Positiv:: The view, the workers and the location. The hot meals in the restaurant.

Negativ:: The salad and appetizers section didn’t meet my expectations. It wasn’t completely fresh (I removed 2 pieces of rotten tomatoes which is not acceptable at all). Many kinds of cold salad like moutabal were not fresh. The Cafeteria which has view on Haram doesn’t open in the morning and noon!

Positiv:: Clean

Negativ:: Our ceiling in the bathroom was leaking and when they came to look at it, the water flooded the floor.