Hotels in Mekka

Room survice,

To put more type of main course in the buffet

Breakfast included

The location, the hotel is the backside of the haram where there is a constant action and no direct access to the haram. you will have to climb a long big hill to get to the haram, there are cars on the street it's terrible to get to the hotel from the haram. Elderly person like mom could not do. Secondly the staff at the front reception, we waited two hours to get aclean room, and we were not the only family. when we managed to get a room it was smoking room when I specificly requested a non smokin room. The property was falsely advertised and lied. Rooms are not even close to the ones of pictures. you have to take multiple elevators just to get down from you hotel, I missed prayer towice. If you take a wrong one you gotta comeback again and the take the right one. I come to Mekka to take my mom to haram, this hotel made it challenging. I try to get out and stay somewhere reasonable (regardless of the cost) for my mom to walk to haram, wouldn't credit me for the knights I didn't use, I was stuck there. Over all it was a bad service and facility. Beware..... dnt stay here. This is falsely advertised, booking.com should be a shamed. I spend over $2,000 for missarable stay.

very near to the mosque .

The location of hotel, the interial design and the space for each room

There is no "POS" Point of Sale, so you must pay cash money, also there is no kitchen sink

clieanliness and staff

location and logistics

I did not like anything at all??

The reception was bad and the process of entering the worst, knowing that I have reached 20 o'clock rooms were not available to non-smokers, and method of reception staff was not respected, the location of the hotel far, and throngs of people the time of prayers in the bus ride something annoying and barbaric

The location is excellent

The staff in the front desk need to be more professional

location ,good breakfast,comfortable

parking ,the security down dont refer to the parking as you need ,the security has no smile and tough

Nice hotel and staff is cooperative.

Location is not good. No grocery shops around. Far away from Haram and value for money not good at all.

It is very far away from Al Haram and it was a big hassle to us getting a bus or transport , this hotel spoil our trip for un justified high price and not real 5 stars hotel

When I enter the environment was great and when check in on counter service I got was excellent services by front desk and really appreciate the person who checked in I would like to come back on the same hotel

Suggestions for parking or driver who came to pick me up was really wrost the security officers where so mean . They where dogging from one officer to other and smoking cigarettes I would suggest that one of staff people got to help for getting in and out Thanks

Location location location Clean facility & comfortable bed

Check in was slow. Staff were ok. Very inconvenience of elevator access in /out.

Quality of rooms was great.They offer a shuttle/car service to take you to the mosque.

Some of the staff have fair English skills and for non Arabic speakers, it can at times be a challenge.Their car drivers also speak English minimally.

the hotel is far from the masjed and the staff was really poor to deal with fully booked hotel , i sarrived at 1500 but i had to wait 1 hour to have my rooms it was really unpleasant stay

Sehr nah am Haram, gute Ausstattung

etwas teuer

The Wi-Fi was so slow that I couldn't open youtu.be videos or Google. The restaurant had bad food cause me a stomach ache.

- It was the 1st time experinced Hilton Suites Makkah - It is a very nice hotel with very good location near to Al-Haram - Having the linkage to the mall giving a very good opportunity for internal shopping

- It is nice to have the hosts with "Dates & Arabic Coffee" but it's not avaialble all times which means need continous replenishment. - Restaurant's fees is a little expensive comparing with other good restaurants around. - Internet needs to be extended to 4 or 5 devices specially for the 2 BR suites - 3 devices only could be understandable for single BR. - Transportation avaialble with the agent is really veyr luxury but as well very expensive comparing with the same luxury could have it from direct deals.

Breakfast buffet was wholesome

Extremely poor service, It'll take 10's of calls before reception will answer the phone, if you persist they'll pickup and hangup on you. Nasty smelly bathrooms, don't think this hilton has heard the word air freshner. no pen/pad, daily 3 towels to share among four people. Wish there was option to attach pictures/video here. When booking pics showed Quad rooms with 4 full beds, however room had only 3 beds and one sofa-bed with thin mattress causing back pain to my 15 year old. If this is hilton quality service, I'll take Motel6 anyday for 10th of the cost.

Staff were very cooperative

The room was not well prepared - there was no hot when arrived then they told me that I have to switch the heater on which took around 45 n=mints to hot water and take shower. Then the basin was not working and no towels in the room - I have to call for all of that to bring!!!

Near to Haram

Staff courteous and helpful. Very close to the Holy haram.

No bath robe and toilet slippers in the room. No TV channel with Urdu/ Hindi language.

Great hotel at reasonable price. Excellent breakfast included in room rate. Great shower with tub. Very friendly hotel staff.

Loved everything!

Great hotel at reasonable price. Excellent breakfast included in room rate. Great shower with tub. Very friendly hotel staff.

We liked everything !

At first we were given triple room at m129 It smell so bad that it was making us sick After complaining we were switched to a good room in 11 floor

Bad smell

- The location is very near to Haram - the buffet was Excellent, rich variety of food & excellent taste. - the bed was very comfortable.

- Room service is Bad I requested extra touls & I never get it.

nothing!!!!!

they don't answer your phone calls!!!!!!