Hotels in Mekka

Negativ:: Staff at the front desk is very slow and not honest, I arrived at the hotel around 17:30 and my booked rooms were not ready. I was very upset.. staff told me just to be cleaned... I told them ...

Positiv:: all are perfect

Negativ:: nothing

Positiv:: location, comfort room and size of room.

Negativ:: Nothing.

Positiv:: Rooms were amazing but Resturant's were small and had a difficult time looking for a table

Negativ:: Resturant's service it was a task to ask for something as staff was less compared to the crowd

Positiv:: almost every thing in the hotel

Negativ:: overall I liked the GYM room, however the devices there could be of better type which are commonly used in the other GYM's

Positiv:: It's very clean, nicely decorated, and quite luxurious. Very friendly housekeeping staff, room ahd two queen beds, spacious bathroom.

Negativ:: It's still close to al haram, but not as close as the clock tower or hilton hotels. U need to cross a small road. Staff accidentally charged us 50% extra than the actual amount, and we now have to...

Positiv:: - I experienced delayed check-in as the room was not ready, Mr. Hussain the front-desk gentleman compensated me with a free dinner in the Prime Restaurant, as the delayed carried for longer time, he ...

Negativ:: - the airport shuttle service is leased to an expensive company charging SR400 where it is normal to get SR100 to SR200 max taxi - missing small yet important piece, a (pen) on the table next to the ...

Positiv:: Location, Professional staff at reception & Quietness

Negativ:: Car parking is not offered free at the property & too much cost per night...

Positiv:: Location & Reception during check in & out. Lobby

Negativ:: Car parking (too much cost).

Positiv:: Every thing was great

Negativ:: Nothing

Positiv:: Overall excellence

Positiv:: Alles in allem excellence

Positiv:: Bin Dawood & Food court facility

Negativ:: Lack of information

Positiv:: 1-The hotel still new 2-Very clean 3-Very comfortable 4-Toilet look so nice 5-Excellent breakfast 6-Nice staff 7-Fast check in 8-Excellent location because not crowded like hotels in Clock ...

Negativ:: Car parking is not free

Positiv:: elegant, clean, beautifully designed polite n helpful staff most of the time excellent breakfast but coffee n tea needs some attention to taste

Negativ:: kinda crowded elevators gym was not open

Positiv:: Everything is perfect, such an amazing exprience

Positiv:: Bathroom's excellent, comfortable room

Negativ:: Traffic was horrible, need to protect the private car enterance from taxis blocking the road in 7 columns in a 3 lane road

Positiv:: crowded

Negativ:: busy all the time

Positiv:: Location

Negativ:: Front desk staff needs to be more courteous & helpful

Positiv:: everything

Negativ:: nothing

Positiv:: Everything was great staff , food and the location

Negativ:: No parking, even near by parking is too costly

Positiv:: location cleanliness breakfast

Negativ:: Staff at the reception actually are not well trained in dealing with unsatisfied customer. i have seen female guests on several occasions angry and expressing their dissatisfaction. I have booked 2 ...

Positiv:: I been traveling for umrah and hajj the last decade and this hotel is the best I stayed in. Everything was good from staff, room cleanliness, check in, breakfast, everything.

Negativ:: wish elevators were fast engouh to accomadate everybody but still not that bad.

Positiv:: Das größte Frühstücksbüffet was ich je gesehen habe. Die Zimmer waren groß und voller Technologie. Sehr sauberes Hotel. Wenige Schritte zum Haram

Negativ:: Das das 'do not distrub ' Zeichen an der Tür von einem penetranten Mitarbeiter völlig missachtet wurde. Sonst war alles andere super

Positiv:: It was very good stay however there was miscommunication regarding the package we choose we choose half board we want breakfast and lunch but they insist on dinner not lunch we agreed but no ...

Negativ:: What I mentioned above plus house keeping very late

Negativ:: Extra furniture in the room make the room crowded like side tables side Long lambs

Positiv:: I booked with breakfast but when I received confirmation i was told breakfast was optional and not included but the ad said otherwise So I paid an extra R1000 for NO breakfast.

Negativ:: No one was willing to help with sorting out my breakfast

Positiv:: Room as a decoration was more than perfect , the breakfast was amazing and that excepted from Hilton Just went out from the hotel found the Haraam in the front of me , plus the Mall , i found all ...

Positiv:: FOODS

Negativ:: Nothing

Positiv:: I liked everything. The room, the bed, the bathroom, the furniture, the lighting, the curtains, the air conditioning, the layout of the room, the complementary fruits, the ambience and most ...

Negativ:: That i didn't have the time to stay longer.

Positiv:: Great and awesome hotel

Positiv:: food is very nice, hotel is very clean, staff is very friendly

Positiv:: Excellent variety at breakfast. Excellent professional and friendly staff. Excellent services. Excellent value for money

Negativ:: Parking is now charged at an hourly rate. It was not so previously. This is inconvenient as at first we booked at Hilton suites mainly because the parking was free and convenient.

Positiv:: Excellent location, facility and service. I can not ask for more.

Positiv:: evry thing

Negativ:: nothing

Positiv:: Staff was friendly and helpful. Clean overall good experience

Negativ:: I believe the breakfast buffet could be much better.

Positiv:: Check in and out was smooth and fast. Room view on Ka'aba was amazing. Bathroom has special area to do Wodo'a and it was the first hotel i saw applied it.

Positiv:: Everything

Negativ:: Nothing

Positiv:: Everything was great !

Negativ:: No crib or cot provided for the baby !

Positiv:: Everything.. especially the rooms with Kaaba view

Positiv:: the rooms and all of the employees

Negativ:: nothing

Positiv:: Good decor and attention to detail. The reception staff helped me with regards to an issue that arose. Very satisfied!

Negativ:: It should have been stated that a child qualifies between the ages of 0-6.

Positiv:: Close to Al Harm

Negativ:: Long time to check in and the room view was not same what I booked for

Positiv:: Bad selection

Positiv:: Im Bad Schimmel

Positiv:: yas comfortably.

Negativ:: no answer .

Positiv:: Location

Negativ:: The rooms aircondition was not undercontrol and the room was very cold, we could not warm up Breakfast is not as expected

Positiv:: It has the best Location in the world, it is the most comfortable hotel in the area, and has the best breakfast ever.

Negativ:: The concierge was not very helpful when i needed food delivery from a restaurant, and they they surprisingly gave me two different quotes on transportation to Al madina

Positiv:: Location and easy access to the holy mosque

Negativ:: every thing except location

Positiv:: I like everything, location is so excellent

Positiv:: location , prayer area, secure,clean,ATM,direct excess to the grand mosque,its #1 hotel in Makkah

Negativ:: old rooms and furniture,the laundry

Positiv:: The room

Negativ:: The staff and restaurant

Positiv:: Kitchen service

Positiv:: It is avery good loacation

Positiv:: Location and decoration

Negativ:: Parking

Positiv:: the room and facility were elegant

Negativ:: the room service and resturant were really expensive the safa resturant buffet was costly yet the food served was okay not tasty room service is costs alot but quick

Positiv:: Everything was good about this hotel. It gives you an elegant 5* feeling. Look and feel is beautiful and stay is very comfortable. The hotel is very close to Haram.

Negativ:: None

Positiv:: Really superb location, very efficient and friendly staff and great breakfast. Thank you DAG Team. Super Conceirge team too. Very kind!

Negativ:: Alhamdulillah, all was good. What you need for a trip in Makkah is proximity to the Haram and a comfortable room served attentively. DAG provides just that if not more!

Positiv:: Staff, Location, Cleanes ,food

Negativ:: Internet is let bet week

Negativ:: Poor Housekeeping No complimentary fruits unlike other hotels of same category

Positiv:: location, breakfast and staff are excellent.

Negativ:: no priority early check in.

Positiv:: Almost everything was perfect. great location. Check in and out was very fast. Staff was very kind and helpful. We were big family and booked 4 rooms and requested to be near each other and it was ...

Negativ:: Parking is very expensive. It should be free of charge or at least for reasonable price. Complementary breakfast was good but could be better

Positiv:: Every things is exllent expect the minbar was empty

Negativ:: No things

Positiv:: Every thing

Negativ:: Nothing

Positiv:: Cleaning rooms

Negativ:: Too expensive

Positiv:: Nice breakfast

Negativ:: Price was a little high

Positiv:: Location and the Saudi staff very professional

Negativ:: The housekeeping people

Positiv:: Al Haram war direkt vor der Tür Pluspunkt

Negativ:: Das Frühstück hätte Abwechslungsreicher sein können. Nach europäischen Standard ist das eher ein 4 Sterne Hotel. Ansonsten alles super

Positiv:: Lage, Frühstück, Preis

Negativ:: Service

Positiv:: Location Staff

Negativ:: Noun Noun

Positiv:: Very nice Hotel. Next to haram. All you want to eat is available in the same hotel

Negativ:: Nothing to worry about

Positiv:: over all satifactory

Negativ:: Lack of bathroom accessories, no slipers, shmps, towel etc breakfast room (Resturent) very croweded, no sitting Space, 2x I did not have breakfast Waste of money for breakfast

Positiv:: Excellent location, well behaved staff and excellent facilities.

Positiv:: Every thing there

Negativ:: None

Positiv:: THEY HAVE CHARGED MY CREDIT AND AND TOOK CASH FROM RECEPTION THEY PROMISED TO RETURN MY MONEY IN 7 DAYS TO MY CARD ITS BEEN ALMOST 25 DAYS REQUESTING HELP FOR MY REFUND

Negativ:: THEY HAVE CHARGED MY CREDIT AND AND TOOK CASH FROM RECEPTION THEY PROMISED TO RETURN MY MONEY IN 7 DAYS TO MY CARD ITS BEEN ALMOST 25 DAYS REQUESTING HELP FOR MY REFUND

Positiv:: It is the nearest accomodation to makkah haram

Negativ:: Hilton kids area were not working

Positiv:: I could walk out and catch prayers easily.

Negativ:: Those who want to pay for Kaaba view, just don't do it. I paid extra for Kaaba view and what I got was a disappointment. You cannot see Kaaba from the room, it's just the roof of Kaaba and ...

Positiv:: Everything.

Negativ:: Should not charge hotel guests for parking.

Positiv:: -Direct access to Haram bypassing the crowded mall -Excellent breakfast. Fresh breads -Spacious rooms -very helpful and courteous staff

Negativ:: -Not really Hilton standards elsewhere-no slippers or bath gowns

Positiv:: The location is very close to Haram. The staff is nice and polite.

Positiv:: Service - fast. Receptionist - polite, efficient. Housekeeping - friendly, clean. Excellent Breakfast - fresh, tasty, variety. We had access to Executive Lounge - delicious snacks, fresh coffee/espresso/cappucino/lattes.

Negativ:: I wish the restaurant for lunch and dinner was menu style not buffet style as we could not feel compelled to spend 190 SR (~$50) per person on some foods we probably did not want.

Positiv:: Good breakfast and restaurant

Negativ:: A lot of noise come inside from outside the room (no soundproofing), bathroom very small, TV channel very limited.

Positiv:: every thing

Negativ:: None

Positiv:: Staff cooperated

Negativ:: Size of room

Negativ:: Add more items for breakfast

Positiv:: no

Negativ:: nothing

Negativ:: If you or one of your family using wheel chair he will face problem especially in the entrance of the hotel

Positiv:: every thing was great except the breakfast not as expected.

Negativ:: the breakfast service not that good especially when rich there at the last hour. the restaurant service available only to the room but for lunch and dinner.

Positiv:: The balcony was fantastic. Interior decors is pleasant.

Negativ:: A wall clock in the room would have been much better. The bed switch didn't work.

Positiv:: Breakfast, quick service, cleanliness, price, bus service

Negativ:: Bath room was too small. Bus service should have more round trips instead of every 1 hour and more.

Negativ:: Cleanliness in entire property. Specially in the buffet hall. Breakfast was great with a lot of variety to choose from. Shuttle to and from to haram was good and well organized.

Positiv:: Friendly, cleanliness

Negativ:: Breakfast could include more Asian food

Positiv:: Location

Negativ:: Reception, Facilities, cleaning, room furniture.

Positiv:: Close to the Haram

Negativ:: Room had broken fixtures. When ordering food they don't bill the room directly. Asked for 2 or 3 things from the reception and they didn't help. Getting a car in and out of the complex is a ...

Positiv:: No thing

Negativ:: Every thing

Positiv:: The location was too crowded and it took more than 15 minutes to reach the room every time.

Negativ:: The hotel was below standard with everything.

Positiv:: Location

Negativ:: For the first time the hotel location confused because is different entrance from other hotels at the towers, windows of the viewing not clean I couldn't see the view clearly which I paid ...

Positiv:: Everything! The room, the food, the service, and the amazing view of the Kaaba!

Positiv:: Every thing was ok, The staff, Quick check in, The location of course.

Negativ:: Room service was too slow, There weren't many varieties of breakfast.

Positiv:: excellent location. very comfort, very clean

Positiv:: Location .

Negativ:: very few parking space .

Positiv:: Bequem, Bad, Bett, Lage, Zimmer, Frühstück

Negativ:: Nichts

Positiv:: Austattung war gut

Negativ:: Telefon funktionierte erst nicht. Nur eine Zahnbürste im zimmer gewesen. Da Telefon nicht funktionierte konnten wir nicht anrufen.

Positiv:: Location, shuttle service, comfort

Negativ:: No free Parking

Negativ:: Very bad food

Positiv:: prayer room

Negativ:: The Iftar restaurant can be better organised if seats are allocated rather than make guests run around to find empty seats

Positiv:: good breakfast, good rate, good service

Negativ:: location. need to walk up steep hill and cross busy road to Haram despite the schtulle service

Positiv:: Nothing

Negativ:: The parking is not free and it's very expensive

Positiv:: Services

Negativ:: Breakfast not as before

Positiv:: every thing exlant

Negativ:: the hotel is verey clean the food and the resturant verey good

Positiv:: Food was excellent, Big variety. Helpful staff.

Negativ:: Check in was late.

Positiv:: Location

Negativ:: They gave me a twin room instade of 2 double beds

Negativ:: The carpark is not free for its own guests

Positiv:: grosser raum,gutes frühstück

Negativ:: im allgemeinen sollte das hotel keine 5 sterne sein

Positiv:: Schönes und ein neues Hotel

Negativ:: Lange Schlange beim Frühstück wird nicht sofort nachgefühlt sehr begrenzte Auswahl beim Frühstück, Sauberkeit wird nicht groß geschrieben

Positiv:: Close to Haram and nice Kaaba view!

Negativ:: It looks Not like 5stars hotels.Not well cleaned. You need to call room service each time you need something that should be in the room like coffee bags and tissues ..etc. they call at the midnight to...

Positiv:: Excellent location. Good breakfast. Value for money. Surely would like to stau again and recommend to friends.

Negativ:: Long waiting time for check in. It took almost 35 mins to check in. Staff are too slow at check in counter.

Negativ:: waiting elevator a bit more. on the phone, they said there is availability for parking. whenever i arrived, they said 'who said to you there is availability for parking. we mentioned in the ...

Positiv:: Love the cleaniness of the hotel and the single beds. They are big

Negativ:: Nothing.

Positiv:: Everything is Excellent.

Negativ:: Breakfast Items not Good. too many items but mostly are not eatable in breakfast for everyone.

Positiv:: The view, its modern furniture and the location of the property.

Negativ:: I was surprised when I entered the room for this should be a three-star hotel, not five! Slippers, for example, were not provided! Also, the minibar was empty!

Positiv:: Excellent location, quality hotel and value for money.

Negativ:: Perhaps hotel signs in the basement

Positiv:: Location... clean.

Positiv:: The staff and cleaniness are something I always admire about the ola e. Also, the distance to the Kaa'bah is so worth the money!

Negativ:: The laundry service took longer to do my Thowb then what was initially promised. This caused a slight delay in my Jummuah Salah

Positiv:: Wenn der Empfang unfreundlich ist und die Stimmung schlecht dann verdibt alles!

Negativ:: Im Voraus ,meine Kredikarte funktionierte immer einwandfrei ! Komme muede nach einer langen Reise gegen 1.00 Uhr in der Nacht an. Es hat geheissen ich habe kein Zimmer es wurde von Booking storniert...

Positiv:: Mir hat alles gefallen. Sehr zufrieden.

Negativ:: Die Badezimmer in den Suiten sind zu klein.

Negativ:: we did not like staff communication, TV was not working.. cold water was not available and we called them to reaper so we lost 45 minutes..room service food should be paid Cash..?? .. no Wi-Fi we have to pay..!! also we have to get card from reception counter only..?? quality of food is very poor and sitting Area is not organized well...!!

Positiv:: Close to Haram

Negativ:: Nothing

Positiv:: Resturant tables are not clean and very dirty!!!

Negativ:: Resturant tables are not clean and very dirty!!!

Negativ:: I paid through my credit card and they had all the information and details of my card, even though they asked for 500 Saudi Riyals security. This is unacceptable

Positiv:: Comfort, convenience, very friendly and helpful staff. I was awarded a free upgrade to part Haram view room upon arrival.. :)

Negativ:: The rooms could have been more spacious.

Positiv:: Very near from haram

Positiv:: Room service, location is great, and reception staff are friendly.

Negativ:: Hotel did a mistake, they deducted my room fees from the booking visa, though booking.com mentioned that visa is only for booking confirmation and payment will be done later. I was planning to pay in ...

Positiv:: I always book in this hotel when visiting Mekka. Great location, good services, large mosque inside the towers, many restaurants, shopping mall and starbucks downstairs. After Umrah first when you ...

Negativ:: Very very very confusing lifts-system. Could certainly be improved. Guests in floors 16-30 (having to go up not from the main reception but from the secondary reception because of the lifts) are ...

Positiv:: the best ever hotel i stay when i go to makkah

Negativ:: nothing at all

Positiv:: Location

Negativ:: Very noisy rooms. All rooms have a door separation from the room next door. However these doors are extremely bad insulators so you feel as if you live with the family next door! Couldn't have a ...

Positiv:: Great Location to Haram & shops access

Positiv:: Das grosse, vielseitige Frühstücks-Buffet. Der Kaffee war ausgezeichnet. Tee- Kaffeekocher im Zimmer. Starker Wasserdruck beim Duschen. Schöne Ausicht auf den Haram und Mekkah. Kein langes Warten bei ...

Negativ:: Mekkah wieder verlassen zu müssen.

Positiv:: Preis viel zu hoch verglich mit letzten Aufenthalt,Nachbar Zimmer waren viel Zulauf bis 2 Uhr nach, die Türen sind undicht u. Das preis um ca. 250 € Nacht obwohl man kann direkt vom Hotel fürca. 150...

Positiv:: The location of the hotel near the haram . It takes around 5-7 min walking to king Abdelaziz gate . The staff was kind and helpful.

Negativ:: Lights inside the room were not as expected. Although the food was delicious, there was no plenty . The restaurant becomes crowded quickly so you may have to wait until you find a table.

Positiv:: Near to masjed alharam

Negativ:: Good staff and good buffet

Positiv:: Close (somehow) to Haram

Negativ:: Noise outside at night

Positiv:: location

Negativ:: cleaning services and responsiveness of house keeping

Positiv:: Breakfast menu is excellent

Negativ:: Room service

Positiv:: Breakfast was really good.

Positiv:: The hotel was good. Recepition people were excellent and food was good. Location is good for adults but not for old people who need assistance. I like the hotel hospitality especially the KSA coffee.

Negativ:: Nothing

Positiv:: Food is good. Location is good and close to Haram.

Positiv:: Amazing

Negativ:: All is fine, Parking a bit far from hotel

Positiv:: Excellent Staff with fast response location

Negativ:: WIFI too too too slow Carpet were dirty bathroom water temperature (hot water supply is cold) Breakfast not up to the mark .

Positiv:: Unkompliziert besten Personal

Negativ:: Zu kurz die Aufenthalt

Positiv:: 200 Meter vom Al Haram

Negativ:: Sauberkeit sollte besser sein Sonst alles ok

Positiv:: Location is okay. Breakfast and dinner are average. Check-in takes time.

Positiv:: - Rooms nice and clean. - Very helpful staff. - Buffet was amazing, really great food. - Very close to the Haram.

Positiv:: Location

Positiv:: The food is amazing compared to all other hotels by the haram

Negativ:: There is no parking and the distance is a little far until they fix the new expansion. Your calves will definitely gain muscle.

Negativ:: Unprofessional staff

Positiv:: good location

Positiv:: The Location is fantastic to access King Abdullah Extension of Haram. Hardly 5 minutes walk. Rooms Quality and Ambiance Breakfast Quality Bathroom Cleanliness Quite and comfortable rooms

Positiv:: Clean, Close to Haram. Staff were very helpful. I must mention Adel Al Zahrani at the front desk who spoke good english which made communication easier and was eager to assist at all times.

Negativ:: Could be better: WIFI, Room Service menu for Sahur

Negativ:: Parking & No bus like other Hotels for Haram

Positiv:: Close to Al Haram

Negativ:: Little old stuff

Positiv:: Room survice,

Negativ:: To put more type of main course in the buffet

Positiv:: Breakfast included

Negativ:: The location, the hotel is the backside of the haram where there is a constant action and no direct access to the haram. you will have to climb a long big hill to get to the haram, there are cars on the street it's terrible to get to the hotel from the haram. Elderly person like mom could not do. Secondly the staff at the front reception, we waited two hours to get aclean room, and we were not the only family. when we managed to get a room it was smoking room when I specificly requested a non smokin room. The property was falsely advertised and lied. Rooms are not even close to the ones of pictures. you have to take multiple elevators just to get down from you hotel, I missed prayer towice. If you take a wrong one you gotta comeback again and the take the right one. I come to Mekka to take my mom to haram, this hotel made it challenging. I try to get out and stay somewhere reasonable (regardless of the cost) for my mom to walk to haram, wouldn't credit me for the knights I didn't use, I was stuck there. Over all it was a bad service and facility. Beware..... dnt stay here. This is falsely advertised, booking.com should be a shamed. I spend over $2,000 for missarable stay.

Positiv:: Evening meal instead of breakfast was offered - food excellent but wpold have preferred breakfasr (sohoor) instead, Wife missed the meal. Staff at reception were very slow, it took me nearly an hour ...

Positiv:: Delicious Egyptian breakfast especially falafel and bread plus parking offer (50 SR/night) was amazing, barbar inside hotel and near to haram gate

Negativ:: The managers of the house keeping and room service r so bad

Positiv:: House keeping staff

Negativ:: Parking rates during Ramadan are not updated in booking.com site. Charged me additional 200 SAR per day, even they didn't bother to inform during check-in

Positiv:: The room service was excellent and the restaurant/food was very good. Very much walkable to Masjid AlHAram. Paid parking in the basement is very convenient for people traveling by their car.

Negativ:: The Egyptian receptionist (Sorry for addressing him like this; I don't know his name) was careless and had informed me that my reservation was canceled. I don't mean to be racist but I found ...

Positiv:: Somehow near to the places we needed to visit.

Negativ:: I paid for 2 nights with 2 breakfast for 2 persons, they only gave us 1 breakfast claiming that it is booking.com mistake.they refused to serve the 2nd night meal eventhough we paid for it.

Negativ:: They charged me for Suhoor saying that Ramadan is started and they don't serve breakfast.

Positiv:: I was former resident of Jeddah and love to stay in this hotel as it has special fragrance which I like. Formerly there were shuttle buses but now due to construction around haram the service is not ...

Negativ:: It is all good only the distance one has to walk

Positiv:: Staffs are very very very helpful,Awesome service .specially Hikkam ( Butler) I felt humbled front of him for his caring and service

Negativ:: Wifi