Hotels in Mekka

Proximity to/view of Haram and food Services, staff, electrivity was off for few hours, water were off for few hours, very expensive for the 3stars services provided to us.

Staff courteous and helpful. Very close to the Holy haram. No bath robe and toilet slippers in the room. No TV channel with Urdu/ Hindi language.

very near to the mosque .

The only plus of the hotel is the location. And there are better options in the same building (Abraj Albait). Housekeeping is bad. You have to beg for your room to be cleaned and when they finally do, they will forget to clear the garbage! Room service is a disaster. It took them 45 min to deliver 2 club sandwiches and they ask for immediate cash payment. I was taking a shower at that time and they scared my family by knocking on the door three times asking for the money. First time in a 5 star hotel!!! The hotel has my credit card information in file and cash deposit.

Nothing The gutter smell by the elevators on the street level

Good beds No day light and windows were pernantly closed..

Staff were very cooperative The room was not well prepared - there was no hot when arrived then they told me that I have to switch the heater on which took around 45 n=mints to hot water and take shower. Then the basin was not working and no towels in the room - I have to call for all of that to bring!!!

location of the hotel is suitable also the room is very confi and clean food

I did not like anything at all?? The reception was bad and the process of entering the worst, knowing that I have reached 20 o'clock rooms were not available to non-smokers, and method of reception staff was not respected, the location of the hotel far, and throngs of people the time of prayers in the bus ride something annoying and barbaric

Breakfast included The location, the hotel is the backside of the haram where there is a constant action and no direct access to the haram. you will have to climb a long big hill to get to the haram, there are cars on the street it's terrible to get to the hotel from the haram. Elderly person like mom could not do. Secondly the staff at the front reception, we waited two hours to get aclean room, and we were not the only family. when we managed to get a room it was smoking room when I specificly requested a non smokin room. The property was falsely advertised and lied. Rooms are not even close to the ones of pictures. you have to take multiple elevators just to get down from you hotel, I missed prayer towice. If you take a wrong one you gotta comeback again and the take the right one. I come to Mekka to take my mom to haram, this hotel made it challenging. I try to get out and stay somewhere reasonable (regardless of the cost) for my mom to walk to haram, wouldn't credit me for the knights I didn't use, I was stuck there. Over all it was a bad service and facility. Beware..... dnt stay here. This is falsely advertised, booking.com should be a shamed. I spend over $2,000 for missarable stay.