Memphis Hotels in Southeast Memphis

100% refund if not satisfied isn't ture. 1st. room had a bad odor, but because of travel we needed to rest. The TV fused out, I was over taken from the strong smell. Management never addressed to my satifation. Management did not address this my concern in person after speaking with us. He will review and get back with us. We stayed there because we could not get into another hotel. I would like a full refund. I took pictures.

Breakfast was awesome n staff too Loud people outside my door. Kids running up n down the hall.

we booked the hotel specifically for the pool. We had to travel to memphis for my grandfathers funeral so the pool was much needed to entertain the kids. not only was the pool not open but we found drugs in the room and there were drunk crack head type people in the rooms all around us, and people sitting out on there cars drinking until the wee hours of the morning

Location was terrible. On a busy main road. Sketchy area. Sketchy individuals in other rooms.

Staff unavailable, few pieces of bread and some yogurt for breakfast, hairdryer didn't work, would not stay if I had young children.

Location was good for us Bed was extremely hard this hotel is due for an update

costumer service and cleaning is no good

This guest did not leave comments about this hotel.

Hilfsbereites Personal; schöne, geräumige Zimmer; das Hotel lag zwar etwas ab vom Schuss, mit dem Auto war man aber relativ schnell in Memphis Downtown und an anderen interessanten Plätzen Um an die sehenswerten Plätze der Stadt zu gelangen oder vernünftig essen zu gehen, musste man mit dem Auto fahren, was aber wohl in den USA normal ist; Die Anfahrtsbeschreibung im Internet war etwas unklar...

Das Frühstück (wichtig für deutsche Touristen) war gut und abwechslungsreich, was in amerikanischen Hotels nicht immer selbstverständlich ist.

THIS IS THE WORST HOTEL QUALITY I HAVE EVER SEEN..I SHOULD NOT HAVE TO SAY MUCH MORE..DO NOT TAKE THE RISK I HAVE STAYED AT MANY HOTELS THE WORST EVER..IF I WAS NOT SO TIRED I WOULD HAVE NOT STAYED I GOT THERE AT 2am and could not sleep i got up at 6am and left it was so bad.bed was wore out the tv remote did not even go to that tv it was not clean the bed has ashes in it and holes in comforter. i did not even take a shower it was gross

I have just one of the most horrendous encounters that I have ever experienced in my lifetime at this hotel property. At approximately 10:50PM on June 25, 2011, I logged onto the web and made a reservation at this property. Upon arrival to the property, I advised the front desk clerk that I had an existing reservation and provided him with the confirmation # for said reservation. The clerk, who I later found out was named Patel, informed me that he did not show any record of my reservation. He then advised that I would have to pay the property’s regular nightly rate. I inquired as to why I was being overcharged when I had an existing reservation, and he said that he had not received any information from the Reservation Department on the reservation that I had booked. I advised Patel that I would call the toll free reservation line to request their assistance with this issue. I dialed the reservation line, I spoke with Reservation Agent Robin, who asked for my name and quickly pulled up the reservation in her system. She then said that she would fax over the confirmation which included information on the rate I booked. She also indicated that she would give the property a call. She placed my on hold, and then attempted to call the property. By this time, three additional employees of the hotel joined Patel, and I am unsure of what was being said because they refrained from speaking in English. As I was standing at the front desk, the phone was ringing, but neither of the employees would pick up the phone. Robin came back to my line and asked if I was standing at the front desk. I told her yes, and then she asked that I inform the hotel employees that she was dialing the property, and to please pick up the telephone. I relayed Robin’s message, and shortly after, they picked up her call. At this point I am completely unsure of what the agent was telling the property employees, but the gentleman that she was speaking with went absolutely ballistic. It is my understanding that the gentleman that she spoke with was the Property Manager. The next thing I know, I was asked to leave the property. I have never been asked to leave ANY establishment, and I was completely appalled, and totally unsure of what had transpired on the call. The Property Manager kept saying to me that since I called the Reservation Line I could not be given a room. I even offered to just pay the regular rate to avoid all of the confusion, but I was told to get out. After Robin’s conversation with the Property Manager, she came back to my line and apologized for the gentleman’s behavior. I then advised Robin that I had been asked to leave the property. Again, she apologized for the gentleman’s behavior. She said that she was unsure of what set him off, and that he’d hung up on her . After leaving the property, I asked Robin what could be done to ensure that no other customer shared the same experience that I had. No one has ever spoken to me as this Property Manager did, and in addition, I am not sure where the problem lied. Was he upset that I made a reservation online? Did he not want to charge me the rate that I booked? Was this whole tirade because I am African-American? I am completely stumped!!!! But, I do know that no customer of any hotel chain should ever be spoken to and treated in the manner I was tonight. This type of behavior is completely unacceptable. This entire scenario was very hurtful and embarrassing to me as a consumer, human being, and a hard-working, law abiding citizen.