Hotels in Cartagena

Positiv:: Lovely property with some of the friendliest and most helpful staff we have met. We celebrated a birthday during our stay and a surprise cake and balloons greeted us when we were shown to our room. Beautiful high ceilings in the rooms with excellent air conditioning. Large bathroom with Loto del Sur products and lovely big fluffy towels. Very nice breakfast with a number of choices and good coffee. The view from the rooftop pool is beautiful and the bar staff there were so attentive. We ordered some poolside food and when it took a bit longer to come than expected we were given a drink on the house. Small touches like this made our experience at Sophia Hotel a stand out one for us. Many thanks to all the hardworking staff at this hotel!

Positiv:: The staff, the breakfast, the location and size of the rooms on the plaza side.

Negativ:: Rooms where not always cleaned at time of return, was corrected quickly but after a hot tour day you wish to hit the shower. Hallway was frequently cluttered with materials and laundry. The suite has a great terazza but when you sit you can not enjoy the great view due to plants. The terazza is too hot to use during the day.

Positiv:: Great location and view from the roof top

Positiv:: The staff is super helpful! Thank you maryuris and harold for all your help! The rooms are so confortable, specially the bed! The rooftop with pool and the location. Thank you Sophia hotel for making our stay in cartagena perfect !!

Positiv:: Everything was perfect!!!

Positiv:: Ganz lieben Dank an das Hotel Sophia, wir hatten wunderbare Tage hier in Cartagena. Zimmer sind top, wir waren im obersten Stockwerk mit eigener Terrasse. Flughafentransfer´s, Begrüßungssekt und Kleinigkeiten für unsere Tochter waren ohne diese vorher zu buchen einfach mal mit im Preis enthalten. Sehr guten Frühstück und eine generell sehr gute Küche. Man braucht nur aus der Tür zu stolpern und man ist im Zentrum von der Altstadt Cartagenas. Sonnenuntergang auf der Dachterrasse am Pool inklusive.

Negativ:: Keine Kritik.

Positiv:: Excellent hospitality - all the staff were extremely helpful, friendly and efficient. This was a pleasant surprise knowing how it normally is in Colombia :) Beautiful decoration, superb location. We really liked the food, both the breakfast that we had included as well as dishes we ordered on a rooftop terrace. The view from the terrace is amazing!

Negativ:: We liked everything

Positiv:: Die Lage ist hervorragend, mitten im Zentrum der Altstadt und trotzdem sehr ruhig. Ein kleiner Swimmingpool mit Sonnenliegen auf dem Dach. Unser Zimmer lag "nach hinten" ohne große Aussicht aber sehr ruhig. Die Service-Mitarbeiter am Empfang konnten uns jederzeit weiterhelfen und waren sehr freundlich.

Negativ:: Für unseren Kurzaufenthalt (3 Nächte) konnten wir nichts negatives finden. Wären wir länger geblieben wäre wohl eine Abwechslung beim Frühstück willkommen gewesen.

Positiv:: Great location, clean rooms, friendly personal stuff, grear roof top bar. I really recommend this place to stay!

Positiv:: Mauricio was extremely welcoming, kind and eager to help. Jorge also helped us bring the luggage to the room and was very helpful and kind too. We stayed for one night and felt better than home. We had the cartagenero breakfast and really enjoyed it. Location of the hotel is great.

Positiv:: Great rooms, spotless

Negativ:: We had a situation with the reservation but they fixed in the best way possible

Positiv:: Tolles Zimmer mit großem und schönem Badezimmer. Gute Pflegeprodukte inklusive. Frühstück à la carte mit vielen frischen Früchten und heißen Speisen. Traumhafter Rooftop-Bereich.

Negativ:: Die Tiefe des Pools beträgt nur 70cm - zu niedrig um darin zu schwimmen.

Positiv:: The location was absolutely perfect and worth paying for. It was so wonderful to be in the heart of the walled city, very easy to hit the streets and walk around, pop in and out throughout the day (we traveled Aug/Sept. and it was extremely hot/humid, on another level even than what we have in Houston) to take showers/get cleaned up easily before dinner, etc. The decor was perfect, just as in the photos... colonial/plantation vibes. The room was super clean. We had a small window overlooking street. The concierge was very helpful, getting us dinner reservations and booking airport pickup for us. We loved the living room area upstairs that had couches and other furniture; we could hear the activity of the streets below.

Negativ:: This really has nothing to do with the hotel, but we unfortunately got to our hotel a little before midnight on a Friday night. There is a bar/club not to far away from the hotel and after a long day of travelling we were tired, it was dark outside/hard to tell where we were at even after taxi drop-off (all streets were one-way, some were closed off), difficulty seeing the hotel sign, etc. There were lots of scantily clad women around, loud music, etc. It was sensory overload and we were trying to make our way through the craziness lugging around our luggage. We found our place eventually and felt safe there.

Positiv:: Sehr nettes Personal, tolles Frühstück, super Hotel, spitzen Lage! Das Angebot war etwas teuer, aber ansonsten ist alles fabelhaft in dem Hotel !!

Negativ:: Das Zimmer war leider an einer lauten Straße und hätte ruhiger sein dürfen. Ansonsten ist das Hotel fabelhaft. Kleiner Kritikpunkt ist noch, dass wir in den Flitterwochen waren und da hätten wir uns ein kleines Geschenk, eine Aufmerksamkeit oder einen Sekt / Cocktail gewünscht.

Positiv:: Very clean and great location. The structure is new and the breakfast was super

Positiv:: Location, arquitecture, comfortable rooms

Negativ:: The reservation manager was and unhappy woman. The other guys were so kind.

Positiv:: Everything was excellent. the personal was excellent, the service

Positiv:: Beautiful hotel in an amazing location

Negativ:: Nothing

Positiv:: Sehr schöne Zimmer, geschmackvolle Ausstattung, sehr sehr nettes Personal und ein eingespieltes Team. Eine Oase im pulsierenderen Cartagena

Positiv:: Beautiful boutique hotel perfectly located in the historical centre! We spent 4 wonderful days there, Cristian and Martin from the reception desk were super friendly and made our stay there even more exceptional! If we come back to Cartagena we definitely gonna stay at Casa de Coliseo again:)

Positiv:: Sehr schönes kleines Boutique Hotel in toller Lage - das Personal war äußerst zuvorkommend und freundlich. Schönes Zimmer, sehr gute Pflegeprodukte im Bad, super Dusche. Schöne Frühstücksoptionen und hohe Qualität. Es gibt auch schöne Bereiche wie das große Wohnzimmer - dort ist es aber sehr warm, weswegen wir den Pool und das klimatisierte Zimmer vorgezogen haben.

Positiv:: The hotel is well located, in a beautiful building with nice common areas. The staff were lovely, helpful and welcoming. The room (an upgrade to a superior double) was not as spacious as I thought it would be but was nice and clean and the bed was very comfortable. The shower had plentiful hot water and, more importantly given that it looked out onto the street, the soundproofing in the room worked. This was noticeable as there was no soundproofing in the bathroom. The pool, though small and a little warm, was welcome on a hot day.

Negativ:: The room was a little dark and, like most places in Cartagena, smelled slightly damp. The air-conditioning could have been stronger but it worked okay and the ceiling fan was a blessing. However, I very much enjoyed my stay and would recommend the hotel.

Positiv:: This little hotel is amazing! The most amazing staff (special thanks to our receptionist - he is a very welcoming guy) is so attentive and friendly. Many of which even speak english which makes everything a lot easier for us (not Spanish speakers). The hotel serves great breakfast with a great variety of “international” but also Colombian specialties. Last but not least: the bed was the most comfortable on our entire colombia trip!

Negativ:: There is nothing negative to say! Only thing that could be improved is wifi reception (complaining on a very high level here) and just as a suggestion: german guests like their “wurst” at breakfast but I’m not sure whether it’s even possible to arrange that in Colombia :)

Positiv:: Hotel interior is beautiful! The rooms are lovely, it was a really nice touch having L’occitane products. Breakfast is great and service excellent. The living room area of the hotel is lovey to sit and have a Mojito take in sounds of Cartagena! Staff extremely helpful it was a great hotel to start our trip off in Colombia!!

Positiv:: Der Service war ausgezeichnet! Alles war sauber, das Essen ist köstlich, tolle Dachterrasse.

Positiv:: The room was very nice and big, breakfast was good and the staff were nice.

Negativ:: The hotel had an old looking vibe, a different sensation from the pictures. A very negative point for me...we were very bad welcomed by the front desk guy, so the whole experience of arriving gave a bad taste in the mouth. Plus, as I was unpacking we saw a considerable leaking inside the room, so we had to change. It seemed to be there for quite some time and was never repaired. Overall it's OK for 1 night.

Positiv:: I've stayed here four times already. What can I say? I'm a fan. The house itself represents the best of Cartagenean culture. The rooms are just breathtakingly beautiful and very clean. The staff are probably the best asset of this amazing Colonial house. They will make you feel at home. Thanks to Jackie and Elsi, it's always a pleasure to see you. I also love the breakfast, the nice warm rooftop pool and our Condesa balcony looking out into the charming and lively streets of this incredible city ️<3

Positiv:: The staff was very helpful and friendly and even though our Spanish is limited we had no issues. Breakfast was included with our room and was very filling and delicious. The room and facilities were amazing.

Negativ:: The only negative were the taxis honking on the street. It’s like that everywhere in Cartagena though. Our room faced the street so we heard it more.

Positiv:: Everyone here has been so helpful. Definitely coming back. Location is excellent.

Positiv:: Everything! Location + facilities + amazing stuff ! Your day starts with a great a la carte breakfast and the smiling « good morning » of the stuff. Free bicycles available to enjoy an amazing ride around the town (although everything is walking distance from the hotel). After visiting the town , you are back to Hotel Quero which just continues your authentic Cartagena colonial town experience... highly recommended!

Negativ:: Nothing

Positiv:: Beautiful and charming property. Felt like being at home. Excellent service from Elsa.

Negativ:: Breakfast could be a bit better. Maybe more choices. Please correct the English version of the menu. No one will eat eggs with jam (ham) and cheese.

Positiv:: From the first minute the staff made every effort to make us feel at home! Excellent location close to all sightseeing. Highly recommended.

Negativ:: Nothing

Positiv:: The staff was friendly and very helpful. The decor is very pretty, and the room was bigger than we expected! The facilities were clean and comfortable, and the boutique feel made us feel at home - very private. Excellent stay!

Positiv:: Lovely hotel. Staff was fantastic, room was spacious, well furnished and comfortable. Location was perfect. All together a great experience.

Positiv:: Its centrally located but on a quiet street, just a corner away from all the action. The staff is very friendly and professional. The breakfast was great! The entire hotel very clean and beautiful!

Positiv:: First Class service! I unfortunately forgot some clothes when I checked out. But Rudi and the amazing butler service was able to mail my belongings to me all the way to Medellin. Thank you so much!. This property is top notch!!

Positiv:: We thoroughly enjoyed our stay at this hotel - common areas are magnificent, staff is adorable and the breakfast is great (a buffet with plenty of choice). There is real attention to detail at this hotel. We wish we had been able to stay longer.

Negativ:: Taking into account how beautiful this hotel is, the room we stayed in was slightly small and basic for the rate charged (around 300 euros a night).

Positiv:: The Santa Clara is exceptional in every sense. The decor, the service, quality of the food, everything is always on point.

Positiv:: Frühstück gut, Innenhof schön

Negativ:: Zimmer zu klein, Service nachlässig

Positiv:: Das Frühstück war einfach ausgezeichnet und hat alle Erwartungen übertroffen: frisches Obst, das auf Wunsch portioniert und geschnitten wurde, Kaffee frisch am Tisch gebrüht und Eierspeisen auf Wunsch zubereitet; dazu dann noch ein äußerst üppiges und kreatives Buffet, das sowohl deftig, süß, aber auch gesund bereitgehalten hat. Kurz: ein Traum!

Negativ:: Wir waren binnen einer Woche 2mal im Hotel und im ersten Zimmer hatten wir direkt neben uns leider einen Lüfter oder Generator, der natürlich Geräusche verursacht hat. Nicht tragisch, aber leider auch nicht perfekt

Positiv:: Wonderful and picturesque setting - the central courtyard might be the most beautiful setting that I've ever seen in a hotel... The pool was excellent and very large, with a good selection of surrounding tables and sun loungers for relaxing. The bed was also very comfortable and we enjoyed having a balcony included in our room.

Positiv:: Location

Negativ:: Room is very small for the cost.

Negativ:: Lights in the room could have been better

Positiv:: The room, the spa

Negativ:: The service

Positiv:: The location is perfect to go around the center of Cartagena. The facility and the rooms are nice walking in the inner garden and around the facility is an experience. Breakfast has many choice and quality is good.

Negativ:: the hotel cannot be considered as a luxury 5 stars hotel. It is an good hotel for family too many people but if you are looking for privacy as 5 stars luxury hotels should provide, this in not the hotel. The hotel staff has to be trained more they don't have sense of urgency: they booked two restaurants outside the hotel but we had problems when we arrived in the restaurant the reservation was made by the hotel... Further we encountered the problem that the sink and the shower in our room it was not working properly so after so many complains the staff moved us in another nice room.

Positiv:: The building is beautiful. Beds were very comfortable. Swimmingpool is very nice.

Negativ:: The attitude was a bit arrogant. I am travelling with a friend native indian and at the door they kept asking where we were going (i could see that they were not asking others in that way and did not ask me the day before when i went on my own just to have a look). I thought it was all snobish and racist. The room was smaller than average I have seen in Colombia.

Positiv:: Das Hotel liegt mitten im historischen Viertel von Cartagena. Der Innenhof ist ein Traum mit vielen exotischen Pflanzen. Im Zimmer waren exotische Früchte sowie Kaffee und Tee. Das Frühstück lässt keine Wünsche offen! Einfach genial.

Negativ:: Im Zimmer war es sehr feucht und ohne die schlecht einstellbare Klimaanlage stand die Feuchtigkeit überall. Wir haben ein Zimmer am Ende des 2. Stockwerks bekommen welches gar keine Aussicht hatte und nah der Schnellstraße war. Kein tolles Erlebnis.... Dieses Hotel war mit der Grund warum ich Cartagena besucht hatte und bin sehr enttäuscht worden!! Für diesen Preis erwartet man einfach mehr wow...leider blieb das aus. Sehr störend am Pool waren auch schlecht erzogene, schreiende Kinder. Viele Amerikaner die im Frühstücksraum durch sehr lautes sprechen eine Bahnhofsatmosphäre imitieren.

Positiv:: Alles in allem war das Hotel wunderschön, das Personal war freundlich und hilfreich und der Service war sehr gut. Die Pools & Poolbar war bei weitem unser Lieblingsort.

Negativ:: Seltsamerweise mussten wir immer wieder darum bitten, dass die Gegenstände im Zimmer aufgefüllt oder ersetzt werden; Kaffeecremer, Waschtücher.

Positiv:: Friendly staff and location

Negativ:: Room size and bed.

Positiv:: My boyfriend and I celebrated our anniversary here. The staff was absolutely wonderful and surprised us with a complimentary bottle of champagne and chocolates. We had a small issue with our bathtub and they fixed it right away and gave us a free 30 minute couples massage for our troubles. We had a corner suite on the 29th floor and the views were incredible. We could watch the sunset every day from our room. The view from the adult infinity pool was beautiful as well. Old town is a short cab ride away. The staff was extremely attentive. Liz at the front desk was very sweet and helpful. I cannot recommend this hotel enough!

Negativ:: Nothing! Everything was perfect!

Positiv:: Excellent location, nice breakfast, suite with ocean view, personal was attent, the room service was excellent, best hotel in Cartagena, I wil write more about my stay on Fendaux.com

Positiv:: Es gab nicht nur einen Pool, es war sehr gut unterteilt . Daher sehr gut. Die Preise an der Bar sind nicht zu bemängeln . Die Barkeeper immer freundlich und gesprächig. Das Zimmer wurde jeden Tag sauber gemacht. Das Personal sehr zuvorkommend. Der Strand direkt am Hotel war nicht das, was wir erwartet haben. Es gab keinen wirklich entspannten Bereich am Strand, da man unter anderem immer wieder belästigt wird von Straßenhändlern, die nicht locker lassen.

Negativ:: I had to pay twice for the same room

Positiv:: Wonderful room Amazing ocean view from floor 29 Great breakfast and truly friendly staff

Negativ:: One tiny complaint We were in a room with a connecting door The guy decided to play super loud music at 5 am Make sure u ask for a room with no connecting door

Positiv:: View, room, pool, facilities are excellent. Also very clean hotel and kind staff. Paid breakfast fine.

Negativ:: Almost everything is charged additionally at the hotel. Snacks and cocktail service at 30th floor should be better on this hotel.

Positiv:: For me the best in the hotel was the good service

Negativ:: Only thing, my bathroom trash wasn’t throw...!

Positiv:: Great lounge, amenities, view

Negativ:: Nothing

Positiv:: Well designed hotel with all facilities on site Infinity pools (3!) Spacious terrace for sun bathing Staff was amazing

Positiv:: Great customer service. The food at the restaurant was amazing. I like the spa. It was so relax and the staff was very friendly and met all my expectations.

Positiv:: 3 schöne Poolareas, gutes Essen

Negativ:: Personal eher langsam für die Qualitätsklasse - aber natürlich sehr bemüht!

Positiv:: Beautiful property in a great location.

Negativ:: Restaurant seemed very expensive and not worth it given so many other options in the immediate area.

Positiv:: Extrem bemühtes Personal! Ich reise sehr viel, aber hier hat wirklich einmal alles gepasst. Vor allem das Bett war aussergewöhnlich gut

Positiv:: Beautiful old convent, superb staff and location.

Negativ:: No Black teas (Only infusions).

Positiv:: Wunderschönes Hotel im Kolonialstil in der Alstadt, sehr komfortable Zimmer , sehr gut gelegen für Spaziergänge auf die berühmte Stadtmauer und in die wundervolle Altstadt von Cartagena. Der großzügige Pool mit Relaxliegen und kleinem Restaurant auf dem Dach bot uns nicht nur eine herrliche Abkühlung sondern auch eine tolle Aussicht über die Stadt. Das sehr professionelle und freundliche Personal machte unseren Aufenthalt perfekt.

Negativ:: Es gab nichts zu bemängeln.

Positiv:: Good rooms and great location

Negativ:: Beds were noisy with baby sleeping in same room

Positiv:: A lovely property most centrally located , clean and with all the amenities required !

Negativ:: Nothing at all !

Positiv:: I think the buffet needs more variety of selection

Positiv:: Great location

Negativ:: Facilities need to be updated

Positiv:: Great location.

Positiv:: We loved our stay at the HCST! Everything was absolutely perfect :-) The hotel itself is beautiful and located in a lively, yet not overwhelming square in the Centro district. The square even has a little bar on the city wall where you can have a drink and watch the sunset. We loved that the hotel had a great restaurant inside the courtyard and a more casual option out in the square. The food at both options were amazing. Also, they had a lovely, guest-only rooftop pool with spectacular views. We opted to eat our breakfasts up there because it was so pretty!! The staff was super attentive, and I suggest taking advantage of their concierge service. We were able to get reservations at some excellent restaurants, and we took advantage of one of their hotel experiences (rum tasting), which was so much fun! Finally, the room was super comfortable and we had booked a room with a balcony, which I recommend. We had a little seating area and a hammock overlooking the inner courtyard. It was nice to sit out there and take a late afternoon break after a full morning of sightseeing. I can't say enough great things about this hotel.

Positiv:: Breakfast was delicious--I ordered a simple bowl of fresh fruit and coffee (both delicious), and the atmosphere of the courtyard was serene, a lovely place to start the day. Likewise for the roof terrace, lovely staff were very attentive.

Negativ:: Noise level is somewhat high for rooms that border the courtyard, but it did not really detract from my stay.

Positiv:: Hotel is in a prime location for the old section of Cartagena.

Negativ:: Overpriced for what you get. Room faced interior open place in hotel and was extremely loud at all hours.

Positiv:: I speak no Spanish, but was treated like a member of the family from the moment I arrived. The neighborhood is fun, beautiful, and a short (<10 minute) walk to the clock tower/walled city in one direction and the Castillo in the other. And as others have described the room below (2018 reviews)

Negativ:: Nothing

Positiv:: The place is clean and comfortable and the owner is very nice person!

Positiv:: Der Pool war wunderbar erfrischend. Wir hatten einen schönen Balkon und die Klimaanlage im Zimmer hat bestens funktioniert. Es gab sehr viele Ablageflächen und Schränke. Im Frühstücksraum fühlte man sich wie zu Hause im eigenen Wohnzimmer. Es war immer überall sehr sauber.

Negativ:: Die Dusche hatte irgendwie ein Leck, sodass fast der ganze Boden des Badezimmers nass war.

Positiv:: A very big, comfortable bed. Nice and good working AC. Friendly staff. The city center is not too far away, but you have to take a taxi. We usually paid 8000 pesos one way. The airport is really close by, so you can even walk to the hotel.

Negativ:: The breakfast was good, but it was "only" eggs, 1 small arepa and two toasts, plus a little bit of fruit. As I don't like eggs, there was not much left for me to eat. The shared bathroom was ok, but when we were there, the sink was leaking and the floor was always very wet. Our room seemed to be in a part of the house, where you usually put the garage. We didn't really mind, but the street noise was quite loud and there were some insects in our room one day, which came out of nowhere and were pretty disturbing.

Positiv:: Best to stay in the historical town if you are desiring a very romantic visit to Cartagena.

Negativ:: Best to stay in the historical town if you are desiring a very romantic visit to Cartagena.

Positiv:: Die Inhaberin hat ab nächsten Tag ohne Aufpreis ein wunderschönes neues Zimmer angeboten und war auch sonst sehr freundlich.

Negativ:: Am ersten Abend erhielten wir ein winzig kleines Zimmer ohne Fenster, hier bringt man normalerweise Putzzeug unter. Recht laut durch die Lage an einer viel befahrenen Straße.

Positiv:: Breakfast

Negativ:: Sharing bathrooms

Positiv:: Proximity to airport , local pricing, staff helpful and short taxi ride to historical center quick access

Negativ:: Room on street was noisy others not so

Positiv:: Every time we wanted to enter a member of the family or the housekeeper had to open the gate. It says Hotel but it's just a home where they rent out 2 tiny bedrooms with no windows and a shared bathroom.

Negativ:: I found multiple long, curly female hair in my bed. The place isn't clean. Also there were ants in the bed. The location is right at a very high traffic part of a big street. Overall a very negative experience.

Positiv:: Great staff that went out of their way to help us. Clean quite space and a great value. You could walk to the airport, but with luggage the taxis are inexpensive.

Positiv:: Das Personal ist hilfsbereit und freundliche 9 Minuten zu Fuß vom Flughafen

Negativ:: Das Hotel ist veraltet Armatur im Bad verrostet Duschkopf verkalkt

Positiv:: Das Bett war riesig, das Frühstück gut mit selber gemachten Säften oder Smoothies und der Pool war klasse. Der Flughafen ist nur ein paar Minuten zu Fuß weg und in die historische Altstadt kommt man ebenfalls in ein paar Minuten mit dem Taxi für kleines Geld. Als wir eine Tasche mit Kleidung vergessen habe wurde Sie uns mit dem nächsten Bus sofort nachgeschickt (:

Negativ:: Das Zimmer war direkt an der Straße gelegen mit einer großen Flügeltür. Diese war dauerhaft verschlossen und vergittert, allerdings war es dadurch sehr laut im Zimmer. Wir haben über die Rezeption eine Tour zur Rosassiro Island gebucht, welche leider totaler Beschiss war. Überall unangekündigte Kosten, lange Wartezeiten und schlecht organisierter Transfer. Ich habe das angemerkt, und hoffe in Zukunft werden die Touren über andere Anbieter gebucht.

Positiv:: Very friendly and helpful hotel staff! We had problems with a booked bus. They called the company and made sure we got finally on the bus. Thanks!

Positiv:: The staff are amazing so welcoming and helpful. The location for us was fine because we had already stayed in the old city. Extremely comfortable hotel with great aircon, hot showers and even Netflix on the smart tvs

Negativ:: No swimming pool (we ducked into another nearby hotel to use there pool nobody noticed nor did they mind as we were spending money)

Positiv:: Kind staff. Clean. Modern. Good location

Negativ:: Minimal selection of food for vegetarian.

Positiv:: Customer service was top notch!!! Best customer service so far I have ever received in colombia.

Negativ:: the location maybe a bit too far in bocagrande can be challenging to find on your own.but overall there were foods/restaurants available. There is a lot of construction around but stable location.

Positiv:: Sehr nette, wenn auch fast ausschließlich spanisch sprechende Mitarbeiter (außer an der Rezeption, wo zumindest die Frauen Englisch sprechen können). Wunderbares Frühstück und toller Kaffee. Großzügige Zimmer!

Negativ:: Das Frühstück findet direkt im Empfangsbereich statt, wodurch man direkt vor den Rezeptionisten isst mit laufendem Verkehr von ein-und ausgehenden Menschen. Ferner hat mich nicht so überzeugt, dass jeden Tag Handtücher gewechselt wurden, selbst wenn man sie aufgehängt hat, was zwar guter Service ist, ich aber unnötig und umweltbelastend finde. Aber das sind bloß Kleinigkeiten, die mich persönlich betreffen. Im großen und ganzen gibt es nichts auszusetzen.

Positiv:: Great service & room was stunning

Negativ:: A pool & bar was the only thing lacking. But with the beach around the corner it wasn’t an issue

Positiv:: The staff and accommodations are very nice

Negativ:: We enjoyed are stay

Positiv:: Superfreundliches Personal ; im Zentrum von Boccagrande ; toller Blick von der Dachterrasse.

Positiv:: very good services thanks

Positiv:: Moderne Ausstattung

Positiv:: Staff was exceptional . Had a small problem with ants in the room but the staff quickly responded . Rooms were very humid and muggy . Not the best but not the worst .

Negativ:: Rooms weren’t ventilated properly . Very humid and muggy . Also a small ant issue . Very thin walls.

Positiv:: Very helpful and friendly staff

Positiv:: Room and bathroom were pretty big. It’s very well located. Staff was very eager to help us get a taxi every time we went out. Location is good.

Negativ:: Room does not have black out curtains. Our room was on the seventh floor but the elevator went up to the sixth floor. The hotel doesn’t have a pool.

Positiv:: Ich habe mich in das Design dieses Gebäudes und die Einrichtung verliebt. Dieses Hotel ist nicht nur ein Hotel, es ist ein Erlebnis. Ich wollte nie das Atrium verlassen! Das Frühstück war immer lecker und die Angestellten waren fröhlich.

Negativ:: Am Pool gibt es keine Bar. Die Pools sind klein, aber ERSTAUNLICH. Die Aussicht vom Dach ist großartig. Ich bestellte ein paar Getränke über das Gästelefon, aber beide Male war die Bestellung falsch und die Wartezeit sehr lang. Es ist das einzige schlechte, was ich über diesen Ort sagen kann. Ansonsten war das ganze Erlebnis erstaunlich. Es ist ein Ort, den ich nie vergessen werde. Sehr empfehlenswert.

Positiv:: Great styling. The common areas and room was beautiful.

Negativ:: The toilet and shower were not very luxurious for the price. The toilet was tight with little privacy, and the bathroom sink fixture was loose. I expected a large luxurious walk-in tile shower with a rain head, but the shower was very standard and had only warm-ish water, not hot. The upstairs balcony was cool looking but impractical to use due to the steep and narrow spiral stairs. The exterior balcony doors either stuck closed or wouldn't fully close. The bed had a loose headboard that leaned back with any pressure, and the mattresses were two twins, not a king. Couch was also misshapen and not comfortable. Mini-bar lacked a pricing sheet. Nice room, but I would expect the details to be perfect for the cost per night.

Positiv:: UNREAL CUSTOMER SERVICE. super nice hotel and will guarantee return for more nights. food is great but what sets it apart is the amazing friendly staff

Negativ:: Nada

Positiv:: Great location and low prices. Hotel is small but it makes up in comfort.

Positiv:: Location and style. Great location , staff very friendly, great breakfast, very quirky, lovely lovely hotel Sebastian the morning waiter was very good and helpful

Negativ:: Nothing

Positiv:: Pretty little hotel, with artists charm

Positiv:: Amazing, friendly service!!!! The decorations of the hotel feel warm and inviting. The rooftop pool relaxing. Delicious restaurant onsite with amazing live music on Saturday’s. Excellent location. Quiet, comfortable rooms. We loved everything about our stay at Casa Lola.

Negativ:: Nothing it was perfect.

Positiv:: I like the decoration of the hotel.

Negativ:: It’s not a hotel for young children. In the breakfast I ask for extra watermelon for my baby, I was told that they were going to ask and never receive an answer. We went to the pool with my family and they were smoking marijuana in the pool.

Positiv:: Interesting room and common spaces. great staff

Negativ:: Housekeeping services were sometimes incomplete

Positiv:: Spacious rooms, nicely located. Friendly staff, great restaurant, rooftop pool and bar.

Negativ:: Bathroom needs a little work. Shower was a little worn and paint over all in the bedroom needed a touch up. A complimentary bottle of water would help. It seemed a little pricy given the size of the rooms. Over all its a nice place to stay. Not cheap but quite an experience

Positiv:: Super schönes Hotel mit leckerem Frühstück und freundlichem Personal

Positiv:: Tolle unterkunft mit rooftop und 2 kleinen pools, gutes frühstück und schöne zimmer. Massage war top!

Positiv:: A/C was cold... breakfast and fresh juice was excellent... staff was extremely accommodating... lots of privacy... English speakers available... great location and safe area... lots of suggested and arranged activities available... fabulous guide recommendations...

Negativ:: Water was a bit cold but totally ok considering the city is so hot so it was refreshing... there was a bit of miscommunication half way through about switching rooms but ended up feeling like an upgrade...

Positiv:: Gutes Preis-Leistungsverhältnis mit einer guten Lage, man war sehr schnell in der Altstadt. Das Personal war sehr freundlich! Gute Klimaanlage!

Positiv:: The staff was so great! They allowed me to come a week prior to my stay because I had a few hours in Cartagena before I left for Medellin and let me leave my things there as I explored the city! They were helpful in booking reservations and taxis as well! Place is in a pretty good location if you don’t mind walking. It’s right outside of the walls and in a neighborhood called cabrero, 10 minutes away from the airport by car. 20 minute walk to Getsemani and maybe a 15 minute walk to Las Bóvedas.

Positiv:: Tolles Haus und sehr nette Leute

Positiv:: Staff was welcoming, friendly, helpful and excelled in being accommodating.

Negativ:: The room was described as being a suite which was a stretch. It had a king size bed, but no chair or couch on which to sit. The bathroom was small and the shower had very low water pressure.

Positiv:: Good quiet location, fairly comfortable bed and friendly staff all be it overly laid back.

Negativ:: Broken lock on an outside door to the bedroom, held closed with a chair, mosquito net on bathroom window missing due to the amount of holes in it leaving a big hole in the wall with no protection. Taps and lights did not all work. Scrabbled egg held together with human hair, congealed jam and milk that poured in lumps as was off. First night we were locked out for 20 minutes until we got hold of a staff member no longer on site by what's app, only staff can open the outside gate to let you in or out of the property and they did not answer the bell until their colleague called them, it was only 2230 so not even too late. We booked based on reviews and were really disappointed other than on the location and friendliness of the staff.

Positiv:: It was my first time in colombia but it will not be my last. The staff were very friendly and professional, they did their very best to make me feel welcome. felt very safe in the area. got given good direction. Also i loved that the staff greeted me every day with a smile. They made my first time in colombia a very pleasant experience. Omg the tempeture in cartengena is excellent love it. My goto holiday destination, a place to relax and recharge.

Positiv:: Very friendly and attentive staff, small boutique hotel with only a few other guests, beautiful courtyards and balconies, beautiful decor, refreshing swimming pool, very secure, felt like I was in safe neighbourhood, quiet area away from main roads, within a kilometre of historic central old town, could see the ocean from first floor balcony, nice traditional Colombian breakfast, able to book tours through reception, hammocks and chairs to lie in under cover or out in the sun

Negativ:: Not a criticism, but the quiet location means there are only a few restaurants within a kilometre of the Hotel

Positiv:: Sehr stilvoll eingerichtetes Hotel, auch die 2 Terrassen sind wirklich schön. Das Personal war immer sehr freundlich und hilfsbereit.

Negativ:: Leider gab es nur kaltes Wasser in der Dusche

Positiv:: The old building is beautiful and well maintained. Cool place to stay. Suite was huge! Nice to have the pool to cool off. Huge fridge in the room. Staff was very friendly and helpful.

Positiv:: Everything Location, friendly staff, clean room, view...

Negativ:: Maybe just the room next door without private balcony and no separation but that’s all for the rest it was perfect at all !

Positiv:: Huge room and bathroom with a terrace. Nice breakfast and warm welcome.

Negativ:: The fan in the room was pretty noisy. The pool was small.

Positiv:: Das Hotel liegt mitten im historischen Zentrum mit schönem Ausblick von der Dachterrasse. Das Personal war sehr aufmerksam, hilfsbereit und freundlich. Auch die Zimmer waren sauber. Das nächste mal würde ich wieder in diesem Hotel übernachten! Ich war sehr zufrieden.

Negativ:: Es gab nichts zu kritisieren, im Gegenteil, die Erwartungen wurden übertroffen.

Positiv:: Fabulous room on 3rd floor with terrace overlooking the park. Comfortable beds, good shower, effective air conditioning. Excellent staff (Samuel and William) who were so helpful with booking our trip to Islabela. Great location in heart of historic centre.

Positiv:: Great location, loved the roof top pool

Positiv:: The location was perfect because everything was within walking distance. The staff was wonderful. Polite and very helpful with questions regarding what to see and how to get there. Every morning we were greeted warmly provided with a good breakfast.

Negativ:: The room was really small. The moment you opened the door the beds were right there.

Positiv:: Beautiful place. Central and very easy to get to (right by a small park!). We only had 1 night so not enough time but MAKE SURE to go to the roof and hang by the pool/soak in the view. It's stunning and you can see all the colors of Cartagena from up top! The staff deserves a mention. My friend forgot her phone on our shared bus from Tayrona National Park and the staff immediately called the Marsol office for us to help get it back. He went above and beyond to coordinate everything ASAP and my friend got her phone back without hassle. Thanks for the extra attention - really appreciate it. PS the beds were REALLY comfortable!!!

Negativ:: Nothing. Loved this place and wish we had more time to hang out here.

Positiv:: Perfektes kleines schmuckes Hotel.Ich war mit meiner 82 jährigen Mutter und meinem 75 jährigen Onkel unterwegs. Wir fühlten uns rundum aufgehoben und umsorgt. Es macht Spass, so etwas zu unterstützen.

Negativ:: Unser Zimmer lag gegenüber von einer kleinen Plaza. Da war es bis Mitternacht laut. Wir konnten, aber mit geschlossenem Fenster gut schlafen. Dafür war der Platz am Morgen wunderbar leer

Positiv:: The staff was very nice and helpful when booking an island tour, Samuel always had a smile on :) The bed was comfortable, breakfast was good and the location was perfect!

Positiv:: The location is fantastic, in the heart of the old city. The style of the hotel fits perfectly with the atmosphere. The personal was helpful when asked for.

Negativ:: The district is a bit noisy at night, but the hotel has no responsibility in this. The entrance and lobby looks a bit gloomy and dark.

Positiv:: Its location right next to Fernandez Park and right in the middle of Centro Historico

Negativ:: Limited breakfast offering

Positiv:: Lovely garden courtyard and roof top pool/bar and terrace. Friendly staff, great location.

Positiv:: The staff were very friendly and helpful. The location was great! The little balcony in our room and the pool on the terrace were a nice touch.

Negativ:: The bathroom could be updated a little.

Positiv:: Perfect location right in the heart of the old town. The pool on the rooftop was great to cool off after a day walking around the very hot streets. Breakfast was okay.

Negativ:: Quite noisy as the rooms face an open courtyard but earplugs will do the trick.

Positiv:: It was clean, very well taken care of, and quiet. The area was awesome...lots going on as soon as you walk outside. Cafe Havana a couple of blocks down to dance and drink. I enjoyed the arepa spot nearby where everybody eats on the sidewalk. I need to work harder to find an excellent restaurant in the area and an excellent cafe...I kept walking to the walled city for those (lots to choose from). It's nice to have a small, fun area outside without as much of the aggressive sales of the walled city (you get tired of saying no to people selling hats, bracelets, water and beer much faster in the walled city).

Negativ:: I was working from abroad while there, but the wifi was pretty bad. It was best for me in the lobby, but still was spotty and it barely reached my room. Bad wifi is a dealbreaker in my particular case. The rooftop area was nice, although the view wasn't great. I was excited when I heard there was a pool but it was just a kids pool. Nobody was there when I went, but it was pretty hot so I guess it makes sense. It would be nice to make it more comfortable when the sun is pounding down and have bartender with cocktails and fresh juices that you can order. I hope it's not always so quiet up there.

Positiv:: Spotlessly clean, very professional and helpful staff (especially Mr Benjamin Maza at the reception), very good location, very good price/quality relation.

Positiv:: Lovely little hotel with swimming pool on the rooftop and spa. We loved the ambiance and decor. Staff was welcoming and generally ready to assist.

Negativ:: On our last day at the hotel some (drunk and loud) guests were playing loud music in the swimming pool and brought in food and drinks from outside the hotel, making it impossible for anyone else not only to use the pool area but also to enjoy the piece and quiet of other hotel areas, includign our own room! Definitely not the kind of guests you would expect at this hotel... The staff on site was not particularly proactive in addressing the issue. We did not find the tour to Islas del Rosarios recommended by the hotel of good quality. It was to an overly crowded island and the beach / water were nothing impressive. If you go, find a private lancha and go to one of the islands where the big tour agencies do not take tourists. Finally, even if we Getsemani is a nice neighbourhood of Cartagena, we found that most nice restaurants and bars for dinner and drinks are in the Centro historico area (a 10 minute walk from the hotel), so it would have made more sense for us to have a hotel in that area instead.

Positiv:: Nice location in Getsemani, very comfortable beds, rooms nicely appointed

Negativ:: Lacks in customer service. First room assigned had no Wi-Fi and no hot water. Manager forgot to tell me at check-in that Wi-Fi was not working in this part of hotel due to work being done. I needed Wi-Fi for work. Second room assigned (less desirable room yet no refund) had malfunctioning mini-bar. I was polite and tried to address issues first by phone but eventually had to appear at Reception to get anyone to assist. Have stayed elsewhere in town with more attentive hotel staff and will do so on my next visit.

Positiv:: Loved the bathroom decor and bed very comfy. All the staff was very nice.

Negativ:: The WiFi was weak and unable to be used in my hotel room. Had to go sit in the hallway or the lobby to use the WiFi. A bit of an pain.

Positiv:: Tolle Dachterrasse, freundliches Personal. Sauberes Zimmer, super Bett. Perfekte Lage

Negativ:: Etwas zu teuer

Positiv:: Sehr schönes Hotel in altem Gebäude, dadurch sehr individuell. Moderner Einrichtungsstil, großes Bad, wundervolles Atrium mit Springbrunnen - tolle Athmosphäre.

Positiv:: Wonderful boutique hotel that exceeded our expectations. Within walking distance to the historic centre. The staff were all incredibly pleasant and helpful (special shout out to Alfonso at breakfast). Clean, spacious rooms. The welcoming drinks at check in were a nice unexpected touch.

Negativ:: The room description had indicated there was a tea/coffee maker in the room. This was not the case.

Positiv:: Everything. Great location, rooftop pool, free cycles and air conditioning all around. Felt very special and treated like we were royalty.

Negativ:: WiFi a bit hit and miss but didn’t need it as Getsemani is so much fun, so get out and see Cartegena!

Positiv:: Location is excellent, in the heart of gentrified Getsemani. Very stylish, great courtyard. Comfy rooftop with shallow pool to cool off.

Negativ:: Room window was quite small.

Positiv:: Great location; lovely room with comfortable bed; high-end shampoo, conditioner and soap; helpful staff

Negativ:: We weren’t disappointed in anything about the hotel

Positiv:: We liked the location - very central for bars and restaurants. We are at the Indonesian round the corner. Very good. The pool was lovely. The rooms were very spacious and comfortable. The service was good and the breakfast tasty.

Negativ:: Nothing - it was very good.

Positiv:: The staff was definitely their best feature, although I'm sure it's more about their colombian culture and politeness than about the hotel. The breakfast was also rich and diverse, a good way to start the day. The beach was good, certainly not the best if you're just coming from Tayrona, but still good, clean and quite. The game room was a big plus, specially if travelling with kids.

Negativ:: When we checked-in, our room was not clean at all, there were big chunks of hair all over the place, like someone had just had a haircut. It was very dusty and there were things missing from the minibar which they later tried to charged us. In their deffense, I think they thought that the previous family was still staying another night, so they just made the beds. Plus, when we brought this to their attention, they were very embarrased and fixed it immediately. The swimming pool was very small and simple, but because they are also renovating a big part of it, so hopefully it will be cleaner and modern when ready.

Positiv:: Impecable service accross the facilities.

Negativ:: The photos don't describe reality... very small relaxation area. 2/3 of the swimming pool area are under civil work, with obvious reduction on the available area and construction noise all day. Not fair to those who come with family expecting a large complex,

Positiv:: The location was very beautiful

Negativ:: We were offered a discount off breakfast if we paid in advance. However when we checked out the itemized bill clearly stated "breakfast upsell" on it. We were also charged $50 USD for pool towel cards that we never received at check-in

Negativ:: Eher ältere Ausstatung

Positiv:: The Hotel is comfortable and beautiful.

Negativ:: That according to booking the rate included breakfast, but it didn't.

Positiv:: We like everything

Negativ:: The were rebuilding the pool, so we could not enjoy it

Positiv:: Location

Negativ:: The main pool was being redone. Many of the staff don't speak English which was surprising for an American hotel chain.

Positiv:: Friendly staff, nice room and good location.

Negativ:: The main pool was closed.

Positiv:: Comfortable beds

Negativ:: The refurbishment on the pool and the children’s play area

Positiv:: Nothing

Negativ:: Food is terrible, and services, is not controlled is not a manager to spoke, the employees a the restaurant the hams fealty.the place is in construction, pool is very old

Positiv:: Sun , pool bar ,breakfast and happy hour in the executive longe,room was clean size of room was good.

Negativ:: Pool was being constructed,when booked this was not on website so was given breakfast for all our party as a compensation ,but we had also booked this hotel for the pool and the children playroom for children,which was being decorated which we was not aware of this ,stay in old walled city hotels amazing atmosphere,bars and restaurants.

Positiv:: Great, comfortable place to stay after camping out in Palomino, Tayrona and Minca.

Negativ:: They could have informed us that the big pool is under construction. Our son was very disappointed.

Positiv:: Strand und Pool Bereiche

Negativ:: Ankunft / Abreise Alte Möbel Das Frühstück war schlecht

Negativ:: 1. Die Einstellung des Personals 2. Lügner 3. Die Ausstattung der Zimmer 4. Gleiche Art von Frühstück jeden Tag

Positiv:: Die Anlage ist wunderschön. Die Beziehungen zu den Gästen liegen über den Erwartungen.

Negativ:: Für ein 4- oder 5-Sterne-Hotel erwartete ich ein formelles Restaurant, und ich erwartete, dass die Minibar voll ausgestattet ist. Ich hatte vom Reinigungspersonal einen qualitativ hochwertigen Service erwartet. Ich kehrte in mein Zimmer zurück und fand kein toilettenpapier. Es ist nicht akzeptabel, ein Glas im Badezimmer für ein Zimmer für 4 Personen zu haben. Meine einzige und einzige erhebliche Beanstandung betrifft den Kundenservice und wird viel zu regelmäßig einer Wartungsmaßnahme unterzogen.

Positiv:: Fit mit der Stadt - schön, aber elegant. Das Essen war großartig, das Personal sehr aufmerksam.

Negativ:: Die Klimaanlage funktionierte nicht richtig. Zimmer war erdrückend heiß. Sie konnten das auch nicht reparieren. Überprüfen Sie die Rechnung auf versteckte Kosten. Sehr irreführend, hatten extra Gebühr, wovon wir im Voraus nicht unterrichtet wurden. Übernachten Sie hier nicht.

Negativ:: Wifi war wieder schlecht

Positiv:: Schöner Raum mit sehr freundlichem und hilfsbereitem Personal. Schöne Zimmer mit komfortablen Betten, aber wir werden uns an den Pool und den kurzen Spaziergang zum Strand erinnern.

Positiv:: Der Pool und das Personal war fantastisch

Negativ:: Die Gebäude sind reparaturbedürftig.

Positiv:: Staff was super friendly and helpful. Bell hops were awesome!

Negativ:: Dinner menu was just ok. Some choices ran out which was disappointing. Noise from street was a little loud at times, bit that is not the hotels fault

Positiv:: very quite, personnel very polite, animals in the garden, great swimming pool

Negativ:: old style, it would need some renewal

Positiv:: Staff very attentive and tasty breakfast. Comfortable rooms.

Negativ:: The outside bar food at pool could be better quality.

Positiv:: The pool and location is ok but hats all.

Negativ:: I knew 30 seconds in it would not be good when the desk agent asked more than immigration about the stamps in my passport, then asked my girl friend in Spanish about the stay rather than to me in English. My request upon booking was ignored for a king bed in a quiet location. We got 2 queen beds in a mold ridden room we could hear the AC leaking but the sound of the staff area and their loud talking and banging drowned out most. They told my friend we could upgrade for a fee so there were king beds available but for an extra fee. When I booked I was told no fee if available. The house wine at the pool was 80 pesos the other wines are double. I assumed house might be Colombian or Chile or Argentina but to produce a horrid dark yellow Italian Chardonnay that looked like it had been sitting in the sun for a few years is nothing short of a joke. Bottom line not worth the money, this is a 2-3 start hotel at best and worth no more than $40/50 per night. I love the colonial hotels but to beat the new ones with nice pools they need to deliver in other areas and this fails in all areas. I am sitting in the Intercontinental typing this, it was cheaper per night and the pool, facilities and staff are a million times better. I will never go back here even the checkout was a nightmare just a backward thinking mentality.

Positiv:: Die Poolanlage ist schön, aber der Pool war nicht sauber.

Negativ:: Im ersten Zimmer gab es kein Heisswasser und die Dusche in der Badewanne war defekt. Der zweite Raum war ok, aber auch sehr alt. Für Kolumbien stimmt das Preis-Leistungsverhältnis nicht. Klar ist Cartagena teurer, aber für 120.- pro Nacht sollte man trotzdem noch komfortable, moderne zimmer bekommen.

Positiv:: Animals in the grounds: Deer (at least 2) wandering around, a sloth, colourful large-beaked bird. The pool is awesome. And pool-side dining staff were great.

Negativ:: Reception staff are a bit odd. Normal things like getting a spare room key card seemed very difficult for them. Room was ok, large but old (I think I was in the old building).

Positiv:: Beautiful property ,very clean , close to the beach

Positiv:: Always a pleasure to stay here - we have a girl of 3 years old and she really likes it. Wild deers/ rabbits / birds all over the property. Great pool with different levels.

Negativ:: Food was not fantastic - room for improvement

Positiv:: Schöne große Anlage, insgesamt recht sauber, das Personal ist freundlich und bemüht, großer Pool mit ausreichend Liegen, hier kann man tagsüber auch gut entspannen, Internet funktioniert gut

Negativ:: Insgesamt kein 5-Sterne Standard, der Zahn der Zeit nagt hier schon, Essen muss dringend hinsichtlich der Qualität/Geschmack verbessert werden Großes Minus: den Vögeln wurden definitiv die Flügel gestutzt, sehr traurig zu sehen wie sie nur hüpfen können! Wer auch nur ein bisschen Wert auf Tierschutz legt, sollte das nicht unterstützen!!!

Positiv:: Wir haben ein sehr schönes Zimmer bekommen wobei alle Wünsche erfüllt wurden, die ich angefragt habe, obwohl wir das günstigere Angebot gebucht haben: Vergabe bei Check in. Der Garten und Pool sind herrlich mit Böckchen, Faultier, Tukan etc Der Pool sehr schön mit vielen Liegen. Frühstück war sehr gut. Die Lage des Hotels mit Privatstrand ist perfekt, Personal sehr freundlich und entgegenkommend! Dies ist eines meiner neuen Lieblingshotels!

Negativ:: Kein Wasserkocher, Tee, Kaffee im Zimmer. Teilweise sehr laut am Pool mit schreienden Kindern, Jugendlichen mit eigener Musi oder Gruppen von Amerikanern.

Positiv:: - gemütliche Betten, sauberes Zimmer, welches gut asgestattet ist - grosser, sauberer Pool mit genügend Liegen - gratis Liegen in der Nähe des Strandes - grosses, leckeres Frühstücksbuffet - schön grün gestaltete Aufenthaltsbereiche, wo man sich von der Stadt und den Strassen wegfühlen kann - Hotel sehr zu empfehlen!!

Negativ:: - wenn man in die Sauna möchte, sollte man dies evtl. voranmelden, da diese bei uns kalt war als wir rein sind.. - die Tukane und Aras des Hotels sind wunderschön zu betrachten, jedoch ist die Situation auch etwas traurig, da ihnen einige Federn gekürzt werden, damit sie nicht davon fliegen

Positiv:: The pool area

Negativ:: Unfriendly staff Food quality poor Household staff not efficient. ..... rooms not cleaned till Late in evening and issues getting replacement towels on more than one occasion.

Positiv:: We upgrade and paid to have a room with balcony which had very good views.

Negativ:: No coffee facilities in the room. Swimming pool needs upgrade, so do the towels. Hotel is next to the beach, but to use loungers extra charge, also the beach is not relaxing as too many people trying to sell you things or are very pushy with offering different services...

Positiv:: Friendly service. Great location

Positiv:: Gorgeous rooftop pool. Located close to restaurants and cafes. Very short and cheap taxi journey to get to the walled city.

Positiv:: It’s right across de beach, air junior suite was HUGE and the kids loved it, the has their own bathroom, room with tv, mini fridge, living room and dining room. We enjoined the balcony to watch the sunsets after a beach day. The taxis were really cheap from the hotel to the walled city 8k pesos and 15k to the airport.

Negativ:: It’s a little old but good taking cared of, the attention at the beach wasn’t really good, they made us wait long times but there are other options at the beach. Tons of selling people at the beach, but overall was great!!!

Positiv:: I loved the staff and very friendly and safe. The pool was over crowded but we weren't there for that. The room was clean spacious and view was amazing. People are friendly and helpful for everything, breakfast, lunch, dinner, spa, and front desk. We would stay again.

Negativ:: Only downfall was the pool hours where early and no hot tub and over crowded with children. There should be adult swim 8pm-11pm.

Positiv:: Gute Lage

Negativ:: Sehr laut, schlechte Isolation. Balkon nicht begehbar, da Baustelle; Pool klein und unbedingt renovierungsbedürftig (scharfe Kanten): Blick des Pools auf benachbarte Baustelle

Positiv:: Hotel direkt am Meer, grosse Zimmer mit Balkon.

Negativ:: Nicht mehr ganz neue Ausstattung, die meisten Zimmer befinden Sicht nicht frontal zum Meer. Man schaut auch auf eine Bauruine, direkt neben dem Hotel.

Positiv:: Das Hotel ist wirklich super. Nettes Personal, gutes Frühstück, absolut nichts zu bemängeln.

Negativ:: Der Strand ist schön, aber es kommen dauernd Leute, die einem irgendetwas andrehen wollen. Da die sehr penetrant sind und sich auch nicht ignorieren lassen, mussten wir irgendwann an den Pool wechseln, der auch schön war.

Positiv:: The breakfast was amazing! The view of the beach was beautiful. The staff was great and attentive. The room was clean.

Negativ:: The vendors outside harassing the tourists

Positiv:: Super clean and spacious

Negativ:: I liked everything

Positiv:: Great location. Nice rooms. Staff was very helpful.

Positiv:: The breakfast was great. Good variety and changes from day to day. The hot chocolate is amazing.