Hotels in Cartagena - in der Nähe von: Casino Rio

Positiv:: Alles in allem war das Hotel wunderschön, das Personal war freundlich und hilfreich und der Service war sehr gut. Die Pools & Poolbar war bei weitem unser Lieblingsort.

Negativ:: Seltsamerweise mussten wir immer wieder darum bitten, dass die Gegenstände im Zimmer aufgefüllt oder ersetzt werden; Kaffeecremer, Waschtücher.

Positiv:: Room and ocean view was absolutely stunning. Breakfast buffet was amazing. Pool was fabulous!

Positiv:: Imposing yet beautifully comfortable

Positiv:: Sehr tolles Zimmer mit einem Atemberaubenden Blick auf das Meer. Super bequemes Bett. Tolle Pools. Super Drinks. Gutes Essen. Pools nicht überfüllt.

Negativ:: Lage war ok. Direkt neben dem Einkaufszentrum jedoch einwenig weg von den Bars Restaurants

Positiv:: The attention was great, everybody is on top of their work and want to make you feel good all the time!

Negativ:: I’ll said the wait for elevators is sometimes to long, considering there were not people on, but that is not a big deal...

Positiv:: Das Personal ist sehr freundlich und zuvorkommend! Tolles Service! Wunderbare ruhige Lage und toller Blick auf den Ozean!

Negativ:: Das Frühstück war nicht spektakulär, für den Preis hätte ich mehr erwartet wie zb frisches Gemüse und mehr Auswahl beim Brot!

Positiv:: Breakfast was very good but not included in room rate

Positiv:: Staff is nice

Negativ:: No washing or drying machines. Clothes don't dry on their own in their humid weather.

Negativ:: Nur eine Raucher Terrasse, auf der ab 19.00 Uhr kein Service mehr gab.

Positiv:: Clean room

Negativ:: Do not order the room service breakfast. So not worth it. Beter use the app Rappi and get something from somewhere else...

Negativ:: The Isla grande tour the hotel recommended and arranged for us

Negativ:: Ich mochte es nicht, dass es mir in der Nacht etwas zu warm war. Also musste ich nachts aufstehen und die Klimaanlage zurückstellen. Ich bat um einen späten Checkout, aber sie konnten das tun, da sie die Kapazität nicht hatten. Das Hotel war zu 100% gebucht. Allgemein kann ich nichts Schlechtes sagen.

Positiv:: Die Lage war fantastisch, sehr hilfsbereites Personal, ich würde definitiv wieder kommen.

Positiv:: The location was very beautiful

Negativ:: We were offered a discount off breakfast if we paid in advance. However when we checked out the itemized bill clearly stated "breakfast upsell" on it. We were also charged $50 USD for pool towel cards that we never received at check-in

Positiv:: Location

Negativ:: The main pool was being redone. Many of the staff don't speak English which was surprising for an American hotel chain.

Positiv:: grosses Frühstücksbuffet, grosse Poolanlage, direkter Meerzugang, mit dem Taxi ist man für 10k überall im Zentrum, Hilton weiss man was man hat

Positiv:: We loved having the private beach to swim as well as easy access to the public beach for our morning walks

Negativ:: The hotel room was older and could use renovation but the size and views from our room were excellent

Positiv:: Pool Facilities

Negativ:: Little of dust in the room Hyper expensive prices of water bottles

Positiv:: Location view food pool

Negativ:: Our room was not ready at 3:00. We didn't get it until 5:30. We were offered a hospitality room but if we were told it would take 2 hrs. we would have changed clothes and went to the pool.

Positiv:: Staff is very friendly

Negativ:: The pool was on construction and the hotel was a little easy because of that.

Positiv:: Rooms are very comfortable and clean. Staff are very helpful and friendly and speak English really well. The new pool was great.

Negativ:: Food not great. slide was closed. Pool new and opened the first afternoon we got here. Kids park has now gone.

Positiv:: It is not what it used to be. It’s a decent property. Vendors at the beach are a nuisance

Positiv:: The staff was very kind and always ready to help with a smile.

Negativ:: The hotel doesn’t seem committed with sustainable tourism in Cartagena. There’s was not even one trash can in the beach. I picked up several plastic cups and bags left by others laying around the beach and I had to go until well inside the pool complex to dispose of these. Being the Hilton a well known and established hotel chain, it is time that it goes beyond cleaning their own floors and placing nice beads in the beach and it should take actions to make sustainable use of the beach and the city. It could carry out initiatives, jointly with other nearby hotels and buildings, to keeping the Laguito’s beach clean, restricting the use of plastic, and campaigning to make costumers aware of sustainable tourism. Also, it is very common to see old foreigner men with very young call-girls going to their rooms. This just shows that Hilton does not care about Cartagena and its people.

Positiv:: Die Lage und die Aussicht waren sehr gut. Auch gibt es diverse Einrichtungen und Geschäfte im Hotel, Tennisplätze, Fitnessraum etc. Personal war auch zuvorkommend.

Negativ:: Ich hatte eine Suite gebucht, die zum Checkin nicht bereit stand. Man bot mir wegen meiner Mitgliedschaft bei Hilton Honors einen Rabatt und eine andere, vom Meer abgewandte Suite an, deren zweites Zimmer allerdings auch nicht bereit stand. In der Suite gab es diverse Mängel, lose Haken, fehlende Sicherung an der Tür, Löcher umhin den Fliesen der Dusche, ein Fön, dessen drei Einstellungen jeweils dieselbe schwache Leistung brachte, das Telefon funktionierte auch nicht, auch nicht, nachdem ein Techniker kam. Dann wurde mir ein anderes Zimmer, jedoch keine Suite angeboten, allerdings mit Meerblick. Wegen des Zeitverlustes nahm ich widerwillig an. Es wurde eine Einladung zum Essen angeboten, das in einem Buffet bestand. Die Qualität war in Ordnung. Von den drei Pools war einer eine Baustelle, auf der während meines Aufenthaltes im Poolbereich gearbeitet wurde. Alles in allem eine Mischung aus Dilettantismus, Mängeln und Chaos.

Positiv:: Personnel. Taxi easy access at any time.

Negativ:: Main pool under maintenance. Old fashioned style, some renovation is needed. Noisy huge fan (?) on the rear of the hotel all day and night long

Positiv:: Good location in front of the beach. very good breakfast

Negativ:: very small pool.

Positiv:: Hatten die Luxus-Suite für 3 Personen für 6 Nächte gebucht. 2 Badezimmer (davon eines etwas kleiner) und 2 Schlafzimmer (1 Schlafzimmer mit 2 normalen Einzelbetten, 1 großes Schlafzimmer mit einem sehr großen Bett). Ausstattung und Sauberkeit waren gut. Zimmer wurden täglich gründlich gereinigt. Hotel ist nur durch eine Straße vom Strand getrennt. Am Strandabschnitt befanden sich (wohl zum Hotel gehörende) Mitarbeiter die für die Sicherheit dort sorgten. Bis auf den Frühstücksraum und den Ausblick (siehe unten) gab es nichts zu bemängeln.

Negativ:: Ausblick vom Balkon: Seitlicher Meerblick. Frontaler Blick jedoch direkt auf ein Hochhaus im Rohbau (bzw. in Renovierung). Wobei während unseres Aufenthaltes dort nicht gebaut wurde. Frühstück war gut bis sehr gut; abwechslungsreich mit warmen Speisen. Leider war der Frühstücksraum sehr klein und für die grüße des Hotels unterdimensioniert. Teilweise dauerte es kurz, bis man einen Platz fand. Auch war es durch die Anzahl der Personen dort und die enge sehr laut.

Positiv:: Gute Lage

Negativ:: Sehr laut, schlechte Isolation. Balkon nicht begehbar, da Baustelle; Pool klein und unbedingt renovierungsbedürftig (scharfe Kanten): Blick des Pools auf benachbarte Baustelle

Positiv:: Hotel direkt am Meer, grosse Zimmer mit Balkon.

Negativ:: Nicht mehr ganz neue Ausstattung, die meisten Zimmer befinden Sicht nicht frontal zum Meer. Man schaut auch auf eine Bauruine, direkt neben dem Hotel.

Positiv:: The hotel is positioned well, with nicely decorated rooms, the view of the sea is nice. The Lobby is poor with mildew and mold odor, I was in the 16 floor, the corridor stinks, there is a permanent smell of burnt frying oil, of fried fish, fried eggs at any given minute of the day. The same bad smell hits you when you go to eat breakfast. If you have allergies or have a bronchial issues you will get sick from this air quality. I will never recommend this hotel to anyone no ever go back there

Positiv:: Das Hotel ist wirklich super. Nettes Personal, gutes Frühstück, absolut nichts zu bemängeln.

Negativ:: Der Strand ist schön, aber es kommen dauernd Leute, die einem irgendetwas andrehen wollen. Da die sehr penetrant sind und sich auch nicht ignorieren lassen, mussten wir irgendwann an den Pool wechseln, der auch schön war.

Positiv:: Breakfast buffet was very good with a wide variety of choice. All staff throughout the hotel were friendly and helpful. There is a stair lift between mezzanine levels that was very useful . Bedrooms were spacious and had a balcony looking over seafront. Plenty of small cafes and restaurants in the area although the restaurants in the hotel were good.

Negativ:: Nothing - very pleased.

Positiv:: Breakfast was very good - it was supposed to be included, but we were still charged. The view was outstanding - close walk to beach. The bed and pillows were very comfortable. Staff very friendly. Housekeeping was prompt and thorough with clean sheets/towels. Elevators were quick which was nice since we were on a top floor. Place to clean your feet with water after the beach right outside door to hotel. AC worked great.

Negativ:: The sheets and towels were clean, but there was dust on furniture, the air vent was covered in dust and a broken window that did not shut in the bathroom. Water pressure in one shower was very low and we had difficulty regulating water temperature. The other shower was small and poorly set up as you had to be inside the shower to turn on the water which was uncomfortable to be in the cold water before it warmed up. There were no wash cloths. Beach chairs are hard plastic and not very comfortable.

Positiv:: We had a nice seeview

Negativ:: No frene water in the room

Positiv:: Riesieges Zimmer mit Meerblick, 2 Bäder, gutes Personal, Poolbar auf dem Dach.

Negativ:: Dreckiger Balkon, Frühstücksraum sehr veraltet, Teile des Hotels renovierungsbedürftig

Negativ:: Kein 3-Sterne-Hotel. Ich kann es nicht empfehlen. Sehr enttäuschend.

Positiv:: Schlechtes Personal, vor allem die Sicherheit. Schreckliche Betten, schmutzig und veraltet.

Negativ:: Geheimnisvolle zusätzliche Gebühren berechnet. All Inclusive Essen ist schlecht. Die Zimmer sind schrecklich. Eine totale Abzocke.

Negativ:: An der Rezeption über eine Stunde gewartet aus organisatorischen Gründen... In der Empfang Halle immer voll Gästen die alle ewig warten mussten...

Positiv:: Nothing - we will never stay here or at an associated property again, and would strongly recommend anyone from staying here as well

Negativ:: Of the last 5 years of 1500+ nights in hotels, I have never encountered a worst place to stay in my life. This is unlike any other property with rules and processes carefully designed to make a guest's experience challenging. 1. Check-in only takes an hour at the front desk, accepting payment usually results in US banks blocking your card due to suspected fraud, and guests can count on another 30 min before room inspection can be complete and a key is obtained 2. Wifi is non-existant 3. There are strange restrictions around where you can move around the hotel as well taking your room towel out of the room (really?) 4. Exercising "discipline," redundant process, and rules requires a lot of monitoring and staff, and the hotel has impressively invested plenty of manpower in that area 5. Oh and don't dare leave your key in your room, it will only take several hours for the hotel to find a locksmith...one would have thought to keep duplicates right? 6. Though it is all-inclusive, the alcohol quality is bound to make you sick and the food is mostly uncooked. Be prepared to eat/drink outside for all 3 meals. I am surprised that the hotel is still up and running. We were a group of 8 who spent most of our time outside the rooms, but whatever moments were at the hotel, were not conducive to a convenient existence.

Negativ:: Kein Fan des Frühstücks. Keine Mikrowelle im Zimmer

Positiv:: Gutes Preis-Leistungs-Verhältnis, wenn Sie nicht über die Nase zahlen möchten, um in der Altstadt zu bleiben

Negativ:: Die Einrichtungen sind etwas veraltet und auf der Wunsch nach einer Renovierung, aber ansonsten ist das Hotel in Ordnung

Positiv:: The check in , although slow, was a good experience. The lady who helped me was very nice. The location is really nice if you want to stay in Bocagrande during your stay. You won't need a taxi. They have a good bartender during the day.

Negativ:: It doesn't matter how good the place is, but when water apparently is turned off for 4 hours for no reason then I have to pass this on and hence my rating. The reception said every night the water is turned off. My room had hair on the floor and was not very clean. The windows to look out are dirty as are the windows in the hallway. Their security is a little over bearing They think when you have friends there is some illegal activity going on.

Positiv:: Location in the middle of everything !!!

Negativ:: Cartagena has to control and the hotels too ... sexual Turism ... when I was there ... were 3 teenagers Colombians and humble ones with 3 old foreigners !!! It was a shame !!! There is no police control or ICBF control ? ??? If I noticed that ... staff hotel didnt ?

Positiv:: Location! In my previous review we had an issue because the fridge didn’t work and despite we reported few times they did not even care about change it or fixi it . This time everything was good with the exception of the cafe restaurant outside !

Negativ:: Way too pricey in the pool bar from previous experience there. The outside café food was no nearly good at all we ordered one piña coñada very awful just tasted and we told the waitress about it it was like talking to a wall we were completely ignored also ordered two ceviches one shrimp and the other was fish . Shrimp ceviche was more or less on the low side of aceptable but the fish ceviche was really tasteless not worth it to go there , there are a lot of places near a lot better .

Positiv:: This hotel is only a hotel considering its profit margin. When I made a reservation, although I paid for 2 people, they got paid again and threatened not to let my guests in. The staff in general are very rude and careless .There is a constant level of control that will disturb the customer. This place doesn't deserve 5 stars. There is no airport shuttle service. Especially they mistreat the booking customers.

Positiv:: Good location close to the beach. The breakfast buffet has a good variation of food. For a hotel, the gym is really nice.

Negativ:: The bed in our room was quite hard. The hotel is a five star hotel, but by european standard I don’t think this is a five star hotel, perhaps three. Therefore I don’t think the hotel is really priceworthy.

Positiv:: Staff were friendly and helpful. Location was close to the beach and many restaurants and groceries

Negativ:: Horrible internet. It worked before 7 am but didnt seem to work after that. If you tried to sign in it would give an error about too many users. Toilet seat lid would not stay up even after we asked twice to have it fixed. The lid had to be held up in order to use the toilet which was uncomfortable to say the least. Headboard loose and banging against the wall. We had to stuff a towel behind it to stop it banging on the wall. There were long line ups for hot breakfast when it should have been self serve. Cold tea and coffee

Positiv:: Die Atmosphäre angenehm. Frühstücksbuffett war des Namens würdig.

Negativ:: klima eher laut

Positiv:: Sehr gutes Frühstücksbuffet, tolle Aussicht vom Pool sowie vom Zimmer, sehr hilfsbereites Personal

Positiv:: Breakfast was exceptional (don't miss it) The location is amazing, right across the street from the beach. The view from the suite was excellent.

Negativ:: At check in we upgraded our rooms but there was much confusion about payment for the upgrade, this was eventually settled, but in the room we discovered there was no running water in the showers. It turns out they were fixing a plumbing issue and while understandable we were not informed. We called several times to check on the issue and we're reassured an employee would check our room but nobody showed up in almost two hours so we had to leave without showering to our dinner reservation. Later that evening the reception called around 11pm to correct am error during the payment.

Positiv:: Das Zimmer war groß und sauber.

Negativ:: Beschreibung Nähe zum Strand...man musste über eine vielbefahrene Straße. Ein schöner Strand ist das nicht, Verkäufer die ständig was verkaufen wollen. Viele Einheimische, jeder hat eine Musikbox dabei, man wird von allen Seiten beschallt. Liegestühle und Sonnenschirme müssen bezahlt werden. Beim Frühstück war das Personal völlig überfordert. Um Kaffee musste man 3-4 mal bitten. Die Auswahl der Speisen war in Ordnung. Der Pool war nicht groß und lag auf der Schattenseite. Sonnen am Pool war NICHT möglich...der Strand eine Katastrophe....

Positiv:: Das Hotel hat eine sehr gute Lage, wenn man Boca Grande mag. Sehr freundliches Personal an der Rezeption und im Hotel eigenen Restaurant. Die Zimmergrösse entspricht den Erwartungen eines 5 Sterne Hauses.

Negativ:: Leider war unser Zimmer (8ter Stock , Meerblick, Balkon) sehr laut. Dass es in Boca Grande laut ist wussten wir. Aber die Beschallung am Pool (5ter Stock) hat keine nette Balkon Erfahrung zugelassen. Weiters gibt es fast täglich live Musik an der Hotelbar, an der ein sehr unfreundlicher Barkeeper arbeitet. Die Sängerin wird elektronisch verstärkt und kann man bis in sein Bett hören. DIe Aussenbeleuchtung des Hotels, ein grünes Licht, strahlt bis spätabends ins Zimmer. Die Ausstattung des Zimmers ist schon in die Jahre gekommen und hat den 80er Jahre Schick. Bei genauerer Betrachtung kann man auch schnell erkennen, dass eine Generalsanierung des Objektes dringend gemacht werden muss.