Hotel Regatta Cartagena

The breakfast was included. All employee within the hotel are extremely helpful as well as courteous, except reception.

Reception staff is poorly trained. Not mature, extremely childish. To have something to done you have to take it to someone higher than them. They’re interested in gossip all the time.

Nothing they say it’s a four-star property but when you get there it’s like a two star property everything is old

This staff none of them speaks English and they got me waiting for four hours to get my room and when I get into the room the AC is leaking and flooded the living room and I called the customer service and no one responded to my request about the leak I called five times and it’s like they don’t care about what’s going on and by the time I wake up in the morning my room was pretty much flooded and the window was falling apart so it dangerous for kids and I booked the hotel for my son birthday I would not recommend this hotel to anyone and the experience was horrible

Location

Don't bother asking for a friend to stop by. They think all girls are hookers.