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The staff was well-trained, resposive, and vocally sorry about the situation that all the guests were facing, and even apologized for the weather. The staff went out of their way to try to make up for everything that was wrong. Simply put: the resort should not be open until they have finished the renovations. It's like staying in a Motel 6 at a 24hr construction site, but with superb staff and quite good food. There is limited accessibility by foot to any part of the resort. Walking anywhere requires traversing expansive muddy gravel areas, balancing on tippy plywood ramps where no curbs exist, stepping over hoses, electrical cords, and around huge generators, and going as quuickly as possible by what can only be an open sewer pipe near the new pool construction. There is one, possily two, restaurants open that have the same menu as room service. A salad, entree, and glass of wine came to $70. Other non-resort restaurants are accessiblie only by cab (I might have been able to walk if not for the puring rain). If you choose not to gamnble on walking, you must call ahead for a golf-cart transport, which will arrive in 10-15 mins and take you to your destination. A tip is expected by the driver. During my stay, it rained constantly so I never was able to see a vista, the golf course, or anything resembling the images on the resort's website. The pathways that were usable were puddled with water and one had a recurring area of sudsy liquid on it...? Again, they should not be open, but if they choose to be, they should NOT be charging full price for guest rooms. I was staying in a supposedly-renovated bungalow, but the elevator clearly was in recent use by constructoin workers, there were several muddy boot prints in my bathtub upon arrival., the sliding door to the patio did not fully lock, and the sliding closet doors were not functional because of the position of the room safe in the closet. 'Nuff said.
Staff was wonderful. Too short of a visit!
For a hotel right on Miami Beach, the Riu was surprisingly quiet. The bathroom didn't really have a door, just a frosted glass window that didn't totally close. Even though it was just me and my wife, the lack of privacy was weird. The room was definitely a little grungy, and smelled musty.
Beautiful place Expensive parking, if you staying in the hotel the parking shouldn't be so expensive
Die Lage ist sehr gut, allerdings hier auch versteckte Service fees, die man bezahlen muss.
Personal im Bar und Rezeption. Alles sehr veraltet.
Die Lage des Hotels Ein verrauchtes Nichtraucherzimmer, Verkauf als Dreibettzimmer, was nicht das selbe ist, wie ein Zimmer für Drei
Wir hatten eine superschöne Aussicht auf das Meer aus dem 14.Stock, mit Balkon. Jedoch hatte es auf dem Balkon lediglich 2 Plastikstühle.... Wirklich schade. Wenn mann schon so einen schönen Balkon hat wäre es toll wenigstens noch einen Tisch dazu zu bekommen...
Das Preis Leistungsverhältnis des Frühstückangebots Das Hotel hat mit Sicherheit seine besten Zeiten schon lange hinter sich. Die komplette Anlage ist schon sehr heruntergekommen und Renovierungsarbeiten finden beim ganz normalen Hotelbetrieb statt. Ab 8.00 Uhr ist auf Grund des Lärms die Nacht vorbei. Selbst am Pool wurden bei unserem Aufenthalt Platten vom Dach in den Poolbereich geworfen und wir mußten unseren Liegen wechseln. Der Zustand des Pools ist auch sehr schlecht. Die Farbe blättert überall ab und auf der Wasseroberfläche schwimmt eine Schmutzschicht.
lage, erreichbarkeit, pool anlagen schlechter internet sevice, zur zeit bauarbeiten, sollte angekündigt sein
Der einzige positive Punkt des Hotels ist die Lage auf der Collins Ave. und direkt am Meer! ....Leider hat mir an diesem Hotel nichts gefallen! Dreckige Zimmer ( wir hatten 2 ) total verdreckter Pool und Aussenbereich / für mich ein no go !!!
gute Lage am Strand, ruhig trotz erheblichen Besucheraufkommens valet parking funktionierte am ersten Abend nicht, und bei der Abreise auch nicht
Wie kann das Reinigungspersonal nahm mein Handtuch.
Die Lage ist sehr gut. Ein grosses Problem ist die Liftkapazität: teilweise musste mehr als 15 Minuten auf einen freien Lift gewartet werden.
Ich habe eines der renovierten Zimmer erhalten, nachdem Ich trotz fester Reservierung 2 Stunden von der Hotelleitung wegen angeblicher Ueberbuchung hingehalten wurde Das Hotel und die Aussenanlagen sind heruntergewirtschaftet und entsprechen nur Mindestanforderungen. die gesamte Anlage ist sanierungsbeduerftig. Mitarbeiter sind nett, aber ueberfordert, aufgrund nicht funktionierender Klimaanlagen etc.
Topp Mitarbeiter an der Rezeption-deutsches Gespann!
sehr freundliches Personal
Das Zimmer und das Frühstücksbuffet! Sowie die gratis Liegen am Strand, nur der Sonnenschirm kostete etwas! Preis-/Leistung war eher schlecht, 36 Dollar für Valet Parking ist eindeutig zu teuer.
Sehr zuvorkommende Hotel-Mitarbeiter.
Zimmer sind im Gegensatz zu anderen Hotels in Miami Beach sehr sauber. Hotel ist angenehm temperiert - hat ein sehr angenehmes Klima.
Location was ideal, located just off the main strip. Easy walk to beach, shops, and restaurants. Boutique style hotel was perfect - had a great feel. No.
My wife really enjoyed the fact that our room had a stairs in it & we were only two blocks from the strip on South Beach. The entire experience was GREAT!! We got there pretty early & couldnt check-in early but that isnt the fault of the hotel. The hotel was nice enough to hold our bags until our room was ready.
This guest did not leave comments about this hotel.
it is unique boutique not standard. nice touches -- homey yet clean beautiful grounds no
I love this hotel! The staff is excellent and the location is close to everything you want to see in Miami!
Best location and great atmosphere!
This guest did not leave comments about this hotel.
Die nähe zum Strand ist perfekt, das Hotel liegt wirklich direkt am Miami North Beach
Die Lage dieses Hotels ist sehr gut.Es liegt direkt am Strand ,und Einkaufsmöglichkeiten kann man in wenigen Minuten zu Fuss erreichen.Die Zimmer sind geräumig und haben einen Balkon. Die Zimmer sind sehr hellhörig.
Direkter Zugang zum Strand Keine Hoteleigene Parkgarage bzw. -plätze.
Die Lage Die Sauberkeit (nicht gegeben), Hotel stark sanierungsbedürftig. Möbel in den Zimmern 70er Jahre-Style. Liegen am Strand exorbitant teuer und nicht inklusive. Parkgebühren ebenso. Personal sehr freundlich!
Die Nähe zum Strand Roomservice nur an 2 Tagen verfügbar, Reparaturarbeiten (Stromleitung) abends um 20:30 Austausch der Fernbedienung (TV) auch nach 3 Tagen nicht erfolgt
Der Service an der Reception obwohl Booking meine Reservierung mir bestätigt hat aber an das Hotel nicht weitergeleitet hahht
Direkter Zugang zum Strand. Pool Zimmer direkt an der Eismaschine die nachts frequentiert besucht wurde.
Lage Service Gras-Geruch in unserem Zimmer und Flur.
I stayed at the Ritz Carlton, Key Biscayne with my best girlfriend and it was one of our favorite weekends together thanks to the Ritz! Everything from the valet service to the gorgeous pools and landscape were perfect. Truly a five star experience and I will definitely be returning in the future.
Great new Spa
Cioppino for dinner was overrated and overrpriced (for the quality of food served) - chocolate ice cream dessert was a big disappointment - staff was incredibly accommodating and courteous however, which compensated somewhat. breakfast buffet was great as well.
The lobby of the hotel Rude staff, charging for the Minni Bar every after paying for hotel. Old tv that didnt work.
I appreciated the staff upfront. The breakfast was great! The view was awesome. Due to me booking the room via a 3rd party website, I had to wait for a extended period of time to get my room. The front desk were doing everything they could to help me. In the room it was old. The TV didn't work and there were no towels in the room. So I had to go down stairs twice. The towels were old. After that it was ok. I would stay again. The old room is no fault of the staff.
that they "upgraded" me to a room for my inconvenience. The upgraded room was a so shitty and out dated the bathroom with black and white tiles looked like a black and white checker board ,, the room looked haunted ,,, the toilet was running all night long ,,, you couldn't flush the toilet ,, and it was just not worth the money!!!!
I would to stay in next building that's much batter than this resort Everything
The staff was very friendly for the most part and the location was in close proximity to Eden Rock where I attended a conference but couldn't stomach the extra 150 per night. The decor is so dated. The carpet, drapes, doors, fixtures, etc were in desperate need of updating. its relatively clean but so warn out. The room had an odd L shaped layout with no real purpose for extra space. An old tube TV, like 27 inches in an delapidated armoire that was literally 25 feet from the foot of my bed. needed binoculars.
Nothing!!! Ashley at check in was ridiculously horrible!!! Manger came out he was horrible & no help!!! I was given t wrong info abt check not my fault but I'm t one they looking at crazy!!! Room was filthy hair every were left over definitely not mines!!!!/ Mildew in t bathroom.... Chipped paint, top sheet stinked, rooms old!!! I can complain all day abt that place especially t rude staff!!! Please don't waste your money on this hotel!!!! I read how rude t staff was but I always give people a chance boy was I wrong on this one!!!!!! Don't waste ur money!!
The convenience to the beach. Staff friendlyness and helpfulness. The price was very reasonable, the hotel structure and arts are beautiful. The hotel needs a renovation ASAP, the pool was extremely too small for the amount of people staying at the resort, they need to build more pools and perhaps a few hot tubs. The water front restaurant and bars needs renovation, cleanliness and more variety on drinks and food.
Liked cleanliness and large rooms
Me & my boyfriend loved the main lobby decor it was great. The room was small and old tvs.
My room wasn't ready they put me in a smaller room with a single king size bed, I was traveling with my wife and two kids. the next next day I had to check out spend the entire day outside until 4pm then they didn't bring me my bags until six pm. When I asked to speak and complain to the manager. He offered an insignificant resolution that still left us completely unsatisfied.
View and staff That I couldn't stay longer
View, No working shower, had to pay $45.00 to park my veichle the hotel! I mean are you kidding me, that's like going out to eat, and the paying the restraint to use their bathroom! Then I get up at 6am to get ready for my 8 am meeting, and the shower does not work!!! Unreal, sink was stopped up, bell hop watched me struggle down the stairs with my luggage. Terrible staff and service, if I wanted no service I would have stayed in a day's inn!!
It was nice to have restaurants and casino all in one, and if we didn't do so much waiting around we could have maybe enjoyed it. The staff for the most part were nice and friendly. We thought this location was MUCH closer to the airport, a big reason we chose it. After about a 25 minute drive to the hotel we then had to wait about 30 minutes just to check in our room. After a problem with our room (because we pre-paid through hotel.com) We wanted to eat and crash early. We found ants in our bed, and decided to just eat at the buffet. There were many available tables, however none cleaned, and were all piled with dishes. Had to ask someone to clear us a table which again took a little while. Food was OK. Overall not really worth what we paid.
Ok but dated. Should not allow smoking in immediate vicinity of check in desk.
Smoking is allowed in most of the hotel, which makes the entire place smell like smoke covered up with some air freshener. We were given a non-smoking room which also smelled like stale smoke being covered up with an air freshener. If you are a non-smoker this is definitely not the place for you.
Old old slots. Not new games To many kids
Very nice for the price. Staff was friendly once they got to know me a little. Food and drink prices very reasonable. Lot of amenities. The casino area permits smoking but it was not overwhelming. All in all a great place to stay. The room was large, clean, comfortable and quite. You can't beat valet parking for $5.00 per day. Other hotels charge up to $30 per day. The food in the deli was not good I ate there twice. The breakfast buffet was good and a great value at $8.00 The location is kind of far from city and beach but it's a casino people go there to gamble not for the access to the beach.
Very busy on the weekends. Good food at the restaurants with a bit of a wait to be seated. Speaking spanish is helpful.
The room itself is fine but everywhere else the hotel the air flow was minimal causing it to be difficult to breathe due to cigarette smoke. Elevators were full of smoking patrons with no way for the smoke to go anywhere. Casino area was fun but very hard to breathe as I am a non smoker. Even if I was a smoker, the air system didnt seem to be able to keep up with the volume of smoke produced. They did have a non-smoking area but it is minimal and the path to get there is in through the smoking elevator and general smoking areas.
Staff was very helpful and friendly, room was clean , Only stayed one night
Room,beds,cool a.c. Staff,mean....casino,filthy and outdated
Very nice staff and clean rooms and just a stumble away from the slot machine to your room! Can't wait to go back! I didn't win much!
The room was very nice. The strong odor cigarette smoke.
Trotz der massiven Servicegebühr ein tolles Apartement mit allem Komfort (Tolle Küche mit allem Komfort, Waschmaschine, Tumbler...). Gute Lage in ruhigem Wohnquartier. Nur ein paar Gehminuten zu Metrorail und Downtown. Achtung: Bei uns fiel eine Servicegebühr von $ 40.00 (bei 1-2 Nächten) oder $ 80.00 (bei 3 und mehr Nächten) an!
Liked the beach, beach chairs. Having to pay a resort fee on top of expensive room rates. Having to pay $19.00 for an umbrella. Did not clean one of the rooms one day. Asked for extra towels, did not get them. Drinks were expensive & could not taste the alcohol. Buffet breakfast expensive $25.00
The hotel looked like it had recently been renovated and everything was fresh and modern. The bedding and pillows were very comfortable and the bath towels were soft and nice and large. It was very nice being right on the beach. Oscar and Lesmar at the beach were very friendly & attentive. I had a long wait to check in, only 1 person doing check-in. The resort fee of $20 per day didn't include umbrella at the beach; and the fee is even added on for check out day when you have to be out by noon. Drinks were so expensive and not even very good. Also expensive valet per day charge.
Brand new hotel. Beautiful views from the balcony. Great beach. Valet damaged my brand new camaro. Management was indifferent. They didn't believe that it was the valet because I had driven away after checkout.(valet had the door opened as I approached the car after checking out and they closed it when I got in) About five mins later I pulled over to get something out of my trunk and saw that the driver side door had been badly scratched. I immediately returned to the hotel and filled out paperwork to file a claim. Management was supposed to contact me after reviewing the camaras...and I've heard nothing. I would not recommend this hotel to anyone...sorry but I would expect a hotel like this to treat their patrons better.
Great location, we had direct access to the beach. The staff was excellent, specifically Ricky he was a great help. Overall great hotel I would definitely recommend it to anyone.
Our rooms were not available when we arrived. They had been sold. It was late at night. We waited over a half an hour before we were even acknowledged. We had to insist on rebooking us to an equivalent hotel. The process was a disaster and caused us to stay up until almost 2:30 AM. We had to negotiate with the new hotel at check out, to avoid additional charges. Hilton finally covered the expense.
loved everything about it the view walking distance from the beach happy hour great staff and helpful bathroom lighting was incredible
Really chic rooms, almost like a W. Helpful front desk staff. Great restaurant. Generally cool and stylish design (unlike most other Hilton). Outside the front desk and the beach staff, service is a total mess. We couldn't get soap in our bathroom after calling twice, staff in restaurant forgets orders and is not attentive.
I absolutely loved the beach being right behind the hotel. It was wonderful to just relax on the beach. The staff was amazing, especially Oscar, he was so wonderful! The staff was great and very accommodating It was a bit pricy for the valet (38$) and the resort fee (20$) I didn't like how expensive it was for a drink. Like seriously 6$ for a soda?!?
We've stayed at several hotels and this one delivered unparalleled service. Simply, top notch. Our room was incredibly clean and housekeeping was very attentive. The pool had to have been the cleanest we've ever swam in - hands down. The front desk staff were very pleasant, polished and professional. The valet gentlemen were personable and efficient. We were so impressed with the manager and how his employees treated us as their guest. This is an all around great hotel. The bed was too firm for our liking.