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While the resort has undergone renovation, the Harborside has yet to be updated. The rooms that used to be plush now have a well worn look that leaves it feeling slightly dingy. It also did not help that our sheets had not been changed before our arrival and were covered with the previous users's hair.
The hotel was clean and staff were friendly. Totally met my needs. I just didn't do anything at the hotel but sleep because I had meetings elsewhere No knowledge of other amenities. Great location.
location is great Had to make three requests over two days to get someone to come and fix the safe. Party with a band, not a very good one, was extremely noisy on Thursday night until 10PM.
Location was great. View was incredible. Rooms were noisy from the air conditioner and extremely humid. We felt wet almost the entire time. The carpet in the hallway of the 3rd floor where we stayed was dirty and had a very unpleasant odor. The fridge in the room was old and very tiny. No microwave at all. The concierge gave us some bad information and caused us to miss the only chance we had for a particular tour. Overall not a great experience and certainly not worth what we paid for the week.
Proximity to the historic water front of Charleston. Cost of meals
Very clean resort with the most breathtaking views of the Charleston harbor. The resort was immaculate with fast friendly service. So close to everything Charleston has to offer. Will definitely visit again.
The rooms are nice but the carpet in the hallway and rooms desperately needs replacing. The concept of the resort is lovely but it is shop worn ! Too much money for the product!
View and location Check in was at 4pm but did not check us in until 5:30. They said check in wasn't at 4pm, it just "begins" at 4pm. We were late for dinner reservations and were not told this. Balcony was not clean. cup full of cigarettes, 12 pack of empty beer cans. Room was not clean on one of our nights.
We absolutely loved our stay here!! Very clean, friendly staff, amazing view of the harbor!!
I was surprised to see that there was no breakfast buffet. I haven't traveled much lately, but it seems like for years I've been able to rely on being able to grab I bite to eat (a muffin or something like that - you know, health food ) on my way out the door to my client's office (that being the reason I'm in the hotel in the first place). I was able to get complimentary coffee. But when I figured out that I'd have to sit down and order breakfast, I decided I'd rather go to Starbucks. Or McDonald's. Wherever. So after the first morning I skipped even the comp coffee. So are the hotels all going the way of the airlines - no comp anything anymore?
Very new hotel! Nice staff. Pool a little on the small size.
My grandchildren enjoyed the pool. I would like breakfast being included in my stay.
Nice staff and it was only one week old when we stayed! I think we were the first use of the room we stayed in! The decor was nice and the hotel was convenient to a main road.
Brand new was in easy access location You had to pay for breakfast it was not included. Pool was not heated so it's cold in the spring
Danielle at the front desk is amazing!, 5 to 8 minute drive to anything in Charelston, Waterfront Park around the corner, 20 to 30 minutes to the beach, Lamont the maintenance guy was so hospitable. This is not a fancy hotel but is a huge savings compared to the same hotel in downtown and only 5 minutes drive. Could use outlets by the bed to plug in your phone, the vending machines don't get filled often enough
Staff was nice, location was amazing, very reasonable cab ride to downtown Charleston The facility was not worth the price at all. A lot of the fixtures were very dusty and the furniture was a little beat up. I paid a ridiculous amount for a very mediocre hotel.
The parking-lot. Old A.C., noisy, not enough towels, rooms not clean
Lovely staff! Disappointed that room service closes at 930pm when I arrived in at 1030pm from the airport. The place across the road supposedly only did an 'all day breakfast' according to reception.
Wunderschönes Hotel. Die Zimmer waren sauber und geräumig. Das Personal war ausgezeichnet und freundlich. Die Lage ist perfekt. Wiederholte Klimaanlagenprobleme in unserem Zimmer.
Southern Elegance in bester Form. Wir hatten zu verlassen.
habe die Atmosphäre und Aufmerksamkeit der Mitarbeiter sehr genossen. Ausgezeichneter Fitness- und Wellnessbereich. Perfekte Lage für Geschäfte und Restaurants. Mangel an Filmen im Zimmer.
Jedes Detail im Zimmer war erstklassig und luxuriös. Der Verkehrslärm war sehr laut während der Nacht
Unser Zimmer war im obersten Stock und absolut fantastisch vom Zimmer selbst über das Bad bis hin zu der atemberaubenden Aussicht! Es war perfekt und übertraf meine Erwartungen! Es gab nichts, was man nicht mögen würde! Ich würde immer wieder kommen!
Spa braucht Hilfe!
Die Lage ist das beste an diesem Hotel. Der Parkservice sehr chaotisch und nie die Stoßzeiten vorausgeahnt, musste selbst meinen Koffer aufs Zimmer tragen ... überteuert für den Service oder für den fehlenden Service
Es handelt sich um ein individuelles Haus, gut geführt,in ausgezeichneteter Lage mit Swimmingpool.Das Hotel befindet sich in einer der sehenswertesten Staedte Nordamerikas. Das Parken wird nicht im Preis verrechnet, sondern im Parkhaus bezahlz.
Nicht das Geld wert. Zimmer sehr teuer
Loved the view, the staff, the location, the price...pretty much everything! I highly highly suggest going for an ocean-side room. The view of the bay is incredible. The staff were all professional, polite and expedient with requests. The original listing was out of my price range, but we found an excellent deal for Thanksgiving weekend. Rooms were beautifully decorated. Beds are HELLA comfortable. Had all the hallmarks of a luxury resort. The resort is fantastically situated. It's right next to Patriot's Point and you can walk to the USS Yorktown/Taffey in 5min via the pier out back. If you want to get to downtown Charleston, it's only a 10min drive or a short Water Taxi ride away (accessible by the same pier). The restaurant is a quick walk from the front door; we only went there for breakfast but it was delicious. We didn't have much time to explore or try out the other amenities (spa, pools, etc) but they looked nice! I only have a few items of feedback. Very very nitpicky minor things. None of them are worth a full star deduction, but I figure some feedback is better than none seeing as the place is pretty new. - Toiletries seemed average. Didn't really have a "wow" factor - The room seemed warmer than the thermostat setting. Easily solved by turning it down and opening the balcony door. - TV channel offerings were a bit sparse. Granted you're not in Charleston to watch TV but it could be a bit more varied. - Slightly awkward, but TP quality was lacking. This is rarely mentioned in most reviews, but it ever so slightly detracts from the "luxury" feel. - Bonfires out back could be warmer, especially in colder weather. This one is understandable given how people can be pretty dumb and lawsuits are an issue. Like I said, all of these were very very minor! None of them obviously impacted our trip but I think improving them would add a lot of polish. I would wholeheartedly recommend The Beach Club to family and friends.
The pool area was great, and service there very good. The housekeeping service was a bit unpredictable, some days we didn't get our room cleaned and when it did, it was late in the day. Also, once the pool bar closed, there was no where to get a drink on the property which was hard.
Newly remodeled, location, breakfast. Checked in @9:30pm, bathroom very dirty, sand all over carpet& sofa, full house, no other rooms, so cleaned the bath ourselves !!!
We got the room for an excellent price, and hats of to the manager who very kindly let us check in early after a long day of driving. The location was great, the room was comfortable, and the kids loved the pool. We appreciated the breakfast and late check-out. There are no signs tellin guests where the hotel is! We had a man ask us in the parking lot if we'd seen the hotel because he was having a hard time finding it! Also the housekeeping staff asked if we wanted to change our own sheets when we requested a sheet change on the kids bed. It was rude and unprofessional.
The room was very large Everything was very tired and worn. It was not very aesthetically appealing.
Close to hospital. Hotel was dated. Heater made a lot of noise. The staff did allow us to change rooms. Elevator reeked of cigarettes.
Such a beautiful place!
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Hidden gem. Easily accessible, great food nearby, wonderful view, and an updated and clean room. Couldn't have asked for more. Everything was great.
Perfect location, just next to excelent restaurants.
Good price. Helpful check-in staff. Dusty gravel and bumpy parking lot.
Great location. Musty odor in room and very outdated.
The location and the friendliness of the staff! The rooms were amazing. Would definitely recommend this hotel to a friend!
Clean, well located and relatively inexpensive! Several nearby restaurants, and nice relaxing by the pool with plenty of boats to watch passing by. Will return! Gravel parking area, but??????????
Das Personal war sehr freundlich und die Einrichtungen waren sauber. Der Fitnessraum war sehr schön.
Die Angestellten waren hilfsbereit und sehr nett. Wir haben unseren Aufenthalt dort wirklich genossen. Die Eier schmeckten nicht sehr gut. Das andere Essen war gut.
We loved the area (Mt. Pleasant) where the hotel was located. Everything in Charleston that we wanted to do and the beach were only a brief drive away. The accommodations were nice. It was nice to actually have a door between the bedroom and the 'living room' where the boys stayed. That doesn't always happen when a 'suite' is advertised. It worked wonderfully for our trip. Free breakfast and wi-fi were great, too! The only negative aspect of the hotel is that the walls are very thin. You could hear everything, like the baby that cried and cried every night we were there. If you are a light sleeper, you might have problems.
nice hotel in a nice location. Suite was very clean and comfortable. Quiet location.
Room was clean, friendly helpful staff and above-average breakfast selections. Convenient location. While room was clean it was incredibly noisy due to the a/c units outsider the bedroom window. Had repeated trouble with the room key not working requiring several longs walks to front desk.
Convince to shopping, cleanliness, & the lobby/breakfast area. When we needed more towels I felt that we had to explain why we needed more to front desk. If we need them, we need them. Why should they question it, ya know? We had four people in each room staying and they provide three towels. This was the only issue we had.
Nice hotel , front desk did all she could to help! had to take smoking room all you had , it stunk
Great, big rooms. Super nice and clean. Friendly staff and great breakfast Minor thing, but I was a little annoyed hearing the neighbors toilet everything they flushed.
Nice 2 BR suite was a savings as i normally would have booked two rooms. Cocktails and light dinner and hot Breakfast was nice as well.
Comfortable bed. In a nice location close to restaurants and shops within walking distance. The breakfast was terrible with bad service. Staff could not keep up with breakfast and food was not good. One of the elevators was broken.
Amazing location to Isle of Palms, shopping and eating. Very family friendly suites available with complimentary breakfast and social hour. Thoroughly enjoyed our stay! Room was a bit dated. Older looking carpet and amenities with some rust in the bath tub and a very loud air conditioning unit.
Parking was ample, but there were few trees to provide shade to keep the cars cool. Although not the fault of the hotel, current road construction makes access to the hotel difficult. Once road construction is completed, it will be a very nice place to stay, with easy access to the highway.
Every nice place to stay, close enough by car to historic downtown, to beach and to Patriots Point for ferry. Close to good restaurants.
Enjoyed stay, breakfast is good. Housekeeping prompt, front desk staff very helpful.
Friendly and accommodating staff. Nice place. Would stay here again.
The hotel was very clean and the staff is very nice. The free breakfast that they serve is very good.
usually like to stay in the Holiday Inn Express in general...consistantly clean,very friendly staff,and mostly new properties, or extremely well renovated. I try to book HIE if there is one where I'm going and I can get it in a reasonable price range.
hotel was poorly managed, staff always apolizing for the rooms not being cleaned at 2 PM because they had a large check out in the morning . That was every day of our stay starting with our arrival. Breakfast was a very nice assortment, just not enough tables to sit and eat on from when they opened till they closed. Business office was a closet with a fan and ONE computer and one chair. the laundry on the first floor had ONE washer and ONE dryer and a line of those wanting to use them. I asked the front desk about a shuttle to the town sites like the other hotels in the nearby area and they said they are working on that. I asked if there were places of interest near the hotel and the staff offered no knowledge of anything in the area. We were not far from the Yorktown, Moores plantation and other interests that we got directions for from people on the street and in the area who were very friendly. A shuttle into Charleston would have been great so as to leave your car at the hotel, bec...
We were greeted by a very responsive and courteous staff, the room was clean and was ready even though we arrived early. we enjoyed our stay.
room was clean, bed was as comfy as home, pool was nice - breakfast was decent - hotel is in a great location too. liked having free internet too - made it nice keeping in touch with loved ones at home.
My husband and I just returned from our 2nd stay; clean, well appointed room and bathroom, comfortable beds, very friendly staff, free breakfast and easy access to Charleston. A nice touch was the lemonade and cookies that were available to guests in the afternoon. Great hotel!
It begins with a helpful staff that makes you believe that Southern Hospitality still exists. The rooms are comfortable and clean with a quiet that suggests a relaxed pace and consideration for others. It was a good stay at a reasonable rate. It would stay again.
The room was very comfortable, clean and very quiet. I would definetly stay again.
We were very impressed with this hotel for the price we paid for it. Very nice, clean room with comfortable beds & pillows. Quiet hotel, delicious breakfast with a great variety of food including freshly scrambled eggs. Very convenient location as well for accessing either Charleston, Mt. Pleasant, or the beaches. Highly recommend it.
This place was what we were looking for. Was just my daughter and me - we were looking for something between downtown Charleston and Isle of Palms. Hotel was pretty clean and staff was courteous. Was a good value.
The attentiveness and helpfulness of the staff was what stood out to me. In fact, my young son left his phone charger plugged into the wall outlet and did not realize it until we were halfway home. I called the front desk and told them what had happened. One of the maids had found it and turned it in. The hotel paid to have the phone charger mailed to my home address using next day air service. They met and exceeded my expectations. I will definitely return to that hotel on future visits.
Very convenient to beach and downtown. Nice breakfast w/ hot and cold items with a good variety for all tastes, They even had flavored creamers for the coffee. Lobby area and breakfast area nicely appointed, Check in staff was nice. Rooms w/ 2 queens were a nice size. We couldn't get the Internet to work and rooms smelled musty/damp. Had to run AC or low heat to keep air circulating and bathroom had no ventilation. Very foggy and added to the dampness. I think the hotel was nice overall and we enjoyed the pool too, but our towels wouldn't dry, even overnight hanging on the closet rack. I'd go again because of price, location and Breakfast.
When I arrived at the hotel it turned out that the two rooms I have reserved were noted as for the previous night on the Hotel?s system. The Hotel was able to accommodate my family for the night of arrival. The Hotel confirmed that there will be no show charge charged to my credit card. They told me that the only charges that I would be responsible for are the charges for my actual stay. Despite these confirmations, the hotel did charge me for the ?no-show? fee that they promised me they would not charge. I have requested the hotel management to reverse the charges for the nights that I have not stayed at the hotel and I had the confirmation that my card would not be charged. Management has refused to do so. The charges are under dispute with the credit card. I would not recommend anybody staying at this hotel as the staff is disorganized. Poor-poor customer service.
This is our 4th time staying here. We love this place,always friendly,very clean, and a wonderful breakfast!! Will definitely be back..
We have stayed in many hotels over the past year, & this was one of the more disappointing experiences we had. The lobby area was very small, although seemed somewhat modern.There was only one woman checking people in & answering the phone. She was competent, but looked like she was going to cry any minute. The room was okay. Really nothing special, especially for a three star hotel. A mini fridge would have been nice. Bedding was dated & didn't look as luxurious as many of the other hotels we have stayed in. The bathroom was small & cheap looking. A bug crawled across the floor, & the complimentary shampoo & conditioner bottles were left in the tub from the previous guest. The hot breakfast buffet was a plus, although cramped. & the orange juice was awful. All in all, it was just 'okay'. Not good, & not bad.
The suite we got was not like the one shown in the photograph. The lobby also was not nearly what the photograph showed. The pool was extremely small. The hotel wasn't very well-maintained. The room had mold around the ceiling in the bathroom, wallpaper peeling, stuff on the walls, etc. It also had an odor to the room that we could not get rid of. The lobby stair rails had worn paint and needed repainting. The breakfast included was acceptable.
The rooms were clean and neat. The location was convenient to Charleston (a 5-10 minute drive over a beautiful bridge), and to the ferry and museums at Patriort's Point. Best of all, the breakfast was hearty, hot and plentiful, replenished throught the morning. All in all a great bargain for the Charleston area.
Great place to stay, clean and quiet with a buffet breakfast included. Our only comment is that they need to use better fitted sheets on the beds. Our sheets kept pulling up.
Great place to stay. Right next to the bridge, so very easy to get to town. The staff very nice and breakfast was great. The rooms were very comfortable. We would recommend it to everyone.
This hotel is across from a golf course in a very peaceful location on Patriots Point. the free hot breakfast was aswesome! The rooms were very clean and they have brand new bathrooms. My family went to the USS Yorktown which is right down the street. Most Charleston hotels are very expensive and this one is only 3 minutes away from the historic district. Would totally stay here everytime I come to Chrleston!!!
Such a classy, clean, comfortable atmosphere. We had a wonderful, relaxing stress-free few days and will return when we visit Charleston.
Every staff member we encountered went above and beyond to make sure our stay was perfect!!
Staff was super professional and friendly, clean; comfortable beds; very convenient to everything. Great place. 2 am partiers next door woke us up. We were in town for a half marathon, so interrupted sleep was not appreciated. A call to the front desk - and the problem was immediately resolved. The hotel can't help the behavior of its guests - but that's why my stay wasn't five stars.
Close enough to downtown (literally right across the bridge) to take an $11 Uber every day, yet magically 1/3 the price of downtown hotels. Nothing stood out about the hotel; pretty unmemorable stay.
The location was about the only thing good. The room cost $150+ for one night (taxes included). It was very small, not totally clean but not nasty at the same time. Thankfully it was only for one night, not sure I would pay that price again.
Nice beds Elevator looked like it was falling apart. Kind of sketchy motel next door. Poor breakfast.
The location was great and the room cleanliness was very good. It would have been nice if the hotel had a workout room with some bikes and treadmills.