Hotel Leopalace Nagoya

I liked the way the staff took an interest in my needs in a number of ways that cropped up over the two nights I was there. The room air conditioning was very good, and theorem itself was very clean.

When I arrived, tired and late at night, I was disappointed to be given a smoking room, and immediately phoned the front desk. I didn't use anything in the room except the chair while I waited ten minutes for the staff to figure out if there was a non-smoking room I could have. I assured the staff member on the phone in Japanese that I hadn't touched anything (but didn't tell him I needed to go to the toilet but was refraining from doing so). When he came to show me the new room he asked me again if I hadn't touched anything and I said I hadn't. He then went into the room and bathroom to check for himself. I felt this was a little rude of him — it would have been better not to ask me in the first place if he was going to check for himself. But I was very happy to get a very comfortable non-smoking room, and the slight disappointment I felt at not having been asked if I wanted a non-smoking room and the inexperience/clumsiness of this individual were more than compensated for by the courtesy and consideration of numerous other front desk, cleaning and restaurant staff.