Narita Gateway Hotel

Out dated hotel

Positiv: Close to airport, free shuttle to and from airport, narita station and shopping mall.. Which all other hotels around the airport offer for free as well.

Negativ: Arrived at 12 pm front desk lady tried to get me to pay 700 yen per hour and check early, all I wanted to do was to leave my bags and go out to eat. Hotel is our dated, not Japanese cleaning quality at all. Room was too small, tv is micro screen smaller than your pc monitor!!

Positiv: spacious room and english speaking/ helpful receptionist

Negativ: bath tub is dirty :-( I took a dip then realized that the water is too murky!

Positiv: Close to Narita airport. Nice to have a free shuttle into the city of Narita itself. Lunch buffet was limited in selection but staff was very hard working and being extremely helpful and gracious.

Negativ: This hotel is geared for large group travel or business travel requiring no more than two days maximum. Lobby was extremely noisy by a large group of mainland Chinese while the staff did nothing to quite them. They said it was normal. The bathroom in our room had mold and mildew along the walls. We experience an earthquake during our stay (7.8 at the epicenter) and was surprises to find the elevators still operating. The staff did not contact any guest, regarding the earthquake, either by phone or in person to see if guest and building was well. We have had experience with earthquakes and their reaction is surprising

Positiv: Convenient airport shuttle.

Negativ: Booked a non-smoking room,was giving a smoking one.When asked to change rooms I was told there where no rooms available.

Positiv: Koi pond

Negativ: The nasty sheets, comforter wasn't clean and the bathroom was grimy