Astura Palace Hotel

Location stay away they will put you in rooms that are sub par get big money and accuse you of damage. Unless you are Italian you will have a big problem.

Nothing worked ac wifi safe tv No chairs on veranda staff management Roberta totally unprofessional because I asked fo free room she said I damanged bathroom door with water but when I insisted for her to go to 209 and check refused, she refused twice. Discrimination at check out no offer of opening door to pass easy with suitcase but as I waited for my collegiate both Roberta and desk clerk helped twi Italian woman my age. They did not help the American. I want a full refund please

Location is fine. Staff was polite and responsive.

We took deluxe room but it have nothing in common with the photo on booking.com: it's smaller, darker, have no fabric covering on the floor, have only one dirty chair. We pointed out such inconsistency to the staff and they told us that there is only one room of this kind at the hotel, which was already occupied. About cleanness: dust on night stands, used soap found in the shower tube, bad smell in the bathroom. Unusable internet connection: I was unable to load any web site on my laptop. Poor sounds proofing: I heard conversations and snore from the next room. Poor facilities: no place to put the soap and shampoo at the shower, bad pillows.