Shilo Inn Suites Hotel - Newport

Room not available

Negativ: Upon arriving at the hotel I was informed that I did not have a room and that while I had booked a room with two queen beds there was only three rooms left in the entire hotel and they were single beds. I was also told that they had no record of my confirmation and I would have to contact my booking agency to get a refund. There was nothing the hotel could do for me, within ten minutes I was told that the three rooms that were available where now no longer available. While the issue may have been a result of miscommunication with the booking agency and the hotel the staff was less than friendly about the situation and while they were professional their attitude was one of "sorry, nothing we can do it's your problem". Based on the attitude of the staff I would not attempt to stay here again.

Mediocre

Positiv: right on the beach

Negativ: The place was really run down, the room was tiny and not that clean. Kinda overpriced. The restaurant was terrible. The server was nice and polite but it took 45 min just to get a cocktail order in and it took another two hours to get our food, and when the food arrived it was cold, extremely overpriced and all 3 of us didn't feel well the next morning.

step back in time...

Positiv: Ocean right out the door. Convenient to walk to cafes (panini and stephanies are great).

Negativ: For the price very dated amenities. Make me scared of what the $60 hotels in Newport are like.

The views were fantastic.

Positiv: The views! Every room had an unobstructed view of the beach. It was a nice change of pace compared to other hotels in that price range.

Negativ: The rooms were very dated. When I want to check in, there seemed to be too many trainees and not enough people behind the desk that knew what they were doing. It seemed like there was one person behind the desk that knew what he was doing. Every question from the other people checking in and the cleaning staff was going through him, which increased the waiting times for everyone else , the line was literally out the door. What stuck me as odd was there was another person there who knew what to do but decided that at 4:00, chech in time, she had to go home instead of helping out. Because of the line of people checking in and rooms not being ready by check in times, it took me 30 min just to get my room. If it wasn't for the view, I would of went somewhere else.

Old and dirty

Positiv: Won't be staying at a Shilo Inn ever again based on our experience at this location

Shilo

Positiv: Location... View was the best.

Negativ: Room was dated. Fridge was broke. Pool looked skungey.